Platform and Professional Services Revenue Models Are Changing in the Agentic AI Era: Implications for Government IT Buyers

This IDC Perspective analyzes how professional services and platform vendors are embedding agents into their offerings, how they build bundles, and how they transition toward hybrid, outcome-based pricing."Agents are not features; they are work-performing actors embedded in business processes, customer journeys, strategic planning decisions, and IT and business operations. Government IT buyers need to update their acquisition and contract management practices to harness the value and control the costs over the life cycle of AI agents," says Massimiliano Claps, research director, IDC Government Insights.