SMB US Telco Offerings: Seamless Convergence as the Next Battleground

This IDC Market Note examines the impact of U.S. telcos' recent launches of SMB telecom services offerings that are evolving toward seamless convergence bundles."The telecom services convergence offering concept has re-emerged, accelerating toward deeply integrated, seamless bundles on which network interoperability, security, and resilience are built into propositions that center on user experience," said Daniela Rao, senior research and consulting director, IDC Global Telecom & UCC Team.