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PUBLISHER: IDC | PRODUCT CODE: 2053349
PUBLISHER: IDC | PRODUCT CODE: 2053349
ServiceNow Knowledge 2026: Platform-Led Agentic AI Accelerates Ecosystem Transformation and Reshapes Partner Roles
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PAGES: 4 Pages
DELIVERY TIME: 1-2 business days
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This IDC Market Note analyzes ServiceNow's announcements and messaging from Knowledge 2026 through the lens of partnering, alliances, and ecosystem dynamics. At Knowledge 2026, ServiceNow reinforced its ambition to serve as the enterprise AI control plane. As agentic AI compresses delivery cycles and elevates the importance of governance and outcomes, partners and alliances play a central role in translating platform vision into enterprise impact.
Executive Snapshot
- Key takeaways
In This Market Note
IDC's Point of View
- ServiceNow's expanding platform ambition
- Platform velocity and ecosystem alignment
- Vendor alliances take center stage
- The evolving role of GSIs
- Partners as enablers of platform ambition
- Implications for technology suppliers
- Implications for partners
- Conclusion
Learn More
- Related research
- Synopsis
Product Code: EUR154560726
Executive Snapshot
- Key takeaways
In This Market Note
IDC's Point of View
- ServiceNow's expanding platform ambition
- Platform velocity and ecosystem alignment
- Vendor alliances take center stage
- The evolving role of GSIs
- Partners as enablers of platform ambition
- Implications for technology suppliers
- Implications for partners
- Conclusion
Learn More
- Related research
- Synopsis
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