IDC PlanScape: Process Improvement

This IDC PlanScape discusses process improvement."Twenty years ago, process rationalization and improvement were very labor-intensive, error-prone, lengthy processes, and as a result, people often ended up without making any real changes," says Karen D. Schwartz, adjunct research analyst with IDC's IT Executive Programs (IEP). "Today we have the knowledge and technology to understand what needs to be done and effect real, meaningful, lasting change."

IDC PlanScape Figure

Executive Summary

Why Is Process Improvement Important?

What is Process Improvement?

Who Are the Key Stakeholders?

How Can My Organization Take Advantage of Process Improvement?

• Step 1: Define objectives for undergoing a process improvement effort
• Step 2: Discover and map the current state
• Step 3: Prioritize process improvement candidates
• Step 4: Prepare for process improvement
• Step 5: Design the revamped process
• Step 6: Finalizing the rationalized process

Advice for Technology Buyers

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