Cover Image
Market Research Report

IDC FutureScape: Worldwide Services 2019 Predictions

Published by IDC Product code 345085
Published Content info 18 Pages
Delivery time: 1-2 business days
Price
Back to Top
IDC FutureScape: Worldwide Services 2019 Predictions
Published: October 31, 2018 Content info: 18 Pages
Description

This IDC study provides IDC's top 10 predictions for worldwide services for 2019 and beyond."Most companies will choose to engage a service firm to help fulfill their IT and business aspirations but will be seeking new ways of contracting, new types of capabilities, and new delivery models in the years ahead. These preferences will heavily impact the way that service firms come to market, invest, and transform themselves to be better and more effective partners," says Rebecca Segal, group VP, Worldwide Services at IDC.

Table of Contents
Product Code: US43253918

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2020, 90% of All Organizations Will Have Adjusted Project Plans, Delayed Product/Service Releases, or Incurred Costs Due to Lack of IT Skills, with Losses Worldwide Totaling $390 Billion Annually
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2023, 80% of Organizations Carrying Out IoT Initiatives Will Partner with a Services Firm Able to Offer Key Skills and Capabilities to Strategize, Plan, Implement, and/or Manage the IoT Initiative
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2019, 70% of IT Divisions Will Be Undergoing Cultural Transformation to "Unlearn" Analog Processes and to Adopt DX-Enabled Processes, Agile Development Practices, and Collaborative Workflows
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2021, More than 25% of Organizations' Spending Related to Outcome-Based Services Contracts Will Entail Non-IT-Based Outcomes, Whether Relational, Transactional, or Financial
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2022, 40% of the IT Services That Organizations Receive Will Be Delivered via a Mix of Non-AI and AI-Enabled Automation
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2020, the Breadth of Digital Ecosystems Will Have Grown 55% for Services Buyers and Suppliers, with Buyers Increasingly Favoring Suppliers That Can Help Them Innovate Using More Complex Ecosystems
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: More than 36% of Organizations Use Waterfall as Their Primary Development Methodology Today; By 2022, That Will Dip to 12%, with 88% Opting to Use DevOps or a Hybrid DevOps/Waterfall Approach Instead
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2022, 19% of Managed Services Spending Will Be on Digital Services, Driven by Enterprises' Need to Achieve Greater Business Agility via Cloud, IoT, Blockchain, Cognitive, and Analytics Adoption
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2023, Three-Quarters of Companies Looking to Drive Revenue Growth Will Only Consider Partnering with Consulting Firms That Combine Strategy, Creativity, and IT Services
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2022, Because of Increasing Technology Standardization and Growing LOB Participation in Sourcing, 70% of Enterprises Will Prioritize Business Capabilities Over Technology Capabilities When Sourcing IT
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Next Chapter of DX - Technology-Driven Transformation Altering Business and Society
  • The Race to Innovate - Speed of Change, Delivery, and Operations Separates Thrivers and Survivors
  • Platforms, Platforms, Platforms - Industry Competes for Innovation at Scale
  • Sense, Compute, Actuate - Turning Data into Value
  • Emerging Autonomy - Learning to Live with AI
  • Rising Customer Expectations- More Convenience, Customization,and Control
  • The Future of Work - Bridging the Digital Talent Gap

Learn More

  • Related Research
Back to Top