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Market Research Report

Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed

Published by IDC Product code 952469
Published Content info 11 Pages
Delivery time: 1-2 business days
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Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed
Published: July 31, 2020 Content info: 11 Pages
Description

This IDC study presents estimated 2019 contact center applications software revenue market shares in a total market valued at approximately $9.3 billion."COVID-19 has radically changed the priority lists of contact center leaders as they cope with both shoring up existing infrastructure and evaluating the best effective investments to become proactive in the most challenging of circumstances," said Mary Wardley, program vice president, Customer Care and CRM. "The agent experience is going to move to the top of that list as personnel issues - both support and oversight - will come to the fore."

Table of Contents
Product Code: US46734020

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Who Shaped the Year

Market Context

  • Geography
  • Public Cloud Services
  • Significant Market Developments

Methodology

Market Definition

  • Contact Center Applications

Related Research

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