Worldwide Customer Communications Management Software Market Shares, 2022: Economy Impedes Communications Modernization

This IDC study contains estimated vendor shares for the customer communications management market based on calendar year 2022 software revenue."The economic challenges of 2022 saw volatile exchange rates and a decline in communications technologies as buyers sought to derive more value out of their existing investments," said Marci Maddox, research vice president, IDC's Persuasive Content and Digital Experience Strategies Research. "Small incremental growth in early 2023 shows organizations are turning to solutions that deliver better engagement with their customers."