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Market Research Report

European Services Market Forecast, 2019-2024

Published by IDC Product code 998030
Published Content info 19 Pages
Delivery time: 1-2 business days
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European Services Market Forecast, 2019-2024
Published: March 30, 2021 Content info: 19 Pages

This IDC Market Forecast presents the services market in Central and Eastern Europe (CEE) and Western Europe (WE) in 2019 and forecasts expenditure on services through 2024. It is based on IDC's Semiannual Services Tracker, which was updated in October 2020. The report contains market size and distribution by 14 foundation markets - 12 IT services markets and 2 business services markets (including a further split into 5 business process outsourcing (BPO)-related sub-foundation markets) - across CEE and WE countries. It also highlights growth drivers and inhibitors and presents key points for technology suppliers to consider."Although severely impacted by the COVID-19 pandemic, the situation on the European services market gradually stabilized in 2020, with vendors quickly adapting operations to the new conditions. Nevertheless, the services market will record a contraction of 3.5% year on year for 2020, which is almost as significant as the lowest growth rate after the global financial crisis, which was -4.1% in 2009." - Program Manager Milan Kalal, IDC European Services Group

Table of Contents
Product Code: EUR146617820

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

  • Remote Work Here to Stay
  • Local Presence as a Competitive Advantage
  • Investing in the Development of a Strong Partner Ecosystem
  • Learning to Work with and Sell to Clients' Lines of Business
  • Planning for the Post-COVID Era

Market Forecast

  • Macromarket View
    • Primary Markets
      • Project-Oriented Services
      • Managed Services
      • Support Services
    • Service Type View
      • Business Services
      • IT Services
  • Subregion View
    • Western Europe
    • Central and Eastern Europe

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Need for Digital Transformation
      • COVID-19
    • Inhibitors
      • COVID-19
      • Industry Challenges
  • Significant Market Developments
    • COVID-19
    • Brexit
    • Skills Shortage
    • Services Resilience
  • Changes from Prior Forecast

Market Definition

  • Foundation Market Definitions
    • Business Consulting
    • IT Consulting
    • Systems Integration
    • Network Consulting and Integration
    • Custom Application Development
    • Business Process Outsourcing
    • Application Management
    • Hosted Application Management
    • IT Outsourcing
    • Network and Endpoint Outsourcing Services
    • Hosting Infrastructure Services
    • Hardware Deploy and Support
    • Software Deploy and Support
    • IT Education and Training


  • Currency Fluctuations and Use of Exchange Rates
  • Data Collection

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