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PUBLISHER: IMARC Services Private Limited | PRODUCT CODE: 1145885

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PUBLISHER: IMARC Services Private Limited | PRODUCT CODE: 1145885

Unified Communications as a Service Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

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The global unified communications as a service market size reached US$ 43.5 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 150.4 Billion by 2027, exhibiting a growth rate (CAGR) of 22.74% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.

Unified Communications-as-a-Service (UCaaS) refers to an extension of the Software-as-a-Service (SaaS) model that delivers telecommunication services through an integrated information protocol (IP) platform. It provides e-mail, instant messaging, call routing, videoconferencing and voice communication tools through single-tenant and multi-tenant services. The single-tenant service is used for connecting all on-premises applications together, while the multiple-tenant service is hosted on the cloud of the service provider and to enable multiple clients to share a single software platform. The hybrid-tenancy is used simultaneously for both single- and multi-tenant to optimize the balance of performance, scale, and security. UCaaS offers enhanced operational flexibility and aids in minimizing capital investments to acquire hardware equipment and outsource resources. As a result, it finds extensive applications across various industries, such as banking, financial services and insurance (BFSI), information technology (IT) & telecommunications, healthcare, transportation and logistics, and travel and hospitality.

The growing requirement for effective communication solutions across various industries is one of the key factors creating a positive outlook for the market. Furthermore, the widespread adoption of cloud computing solutions is also driving the market growth. Large organizations and small and medium enterprises (SME) are widely adopting cloud-based UCaaS solutions to simplify workflow processes, interpreting data and providing useful insights. In line with this, the emerging trend of bring-your-own-devices (BYOD) for enhanced enterprise mobility is also contributing to the growth of the market. Various technological advancements, such as the development of artificial intelligence (AI) and machine learning (ML)-based solutions for advanced communications, are acting as other growth-inducing factors. These solutions offer various benefits, including automated transcripts, smart tracking of speakers and intuitive call recordings, which, in turn, is contributing to the market growth. Other factors, including significant improvements in the IT infrastructure, along with widespread adoption of public cloud, are expected to drive the market further.

Key Market Segmentation:

  • IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications as a service market report, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on solution type, organization size, deployment mode and vertical.

Breakup by Solution Type:

  • Telephony
  • Unified Messaging
  • Conferencing
  • Collaboration Platforms
  • Others

Breakup by Organization Size:

  • Small and Medium Enterprises
  • Large Enterprises

Breakup by Deployment Mode:

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

Breakup by Vertical:

  • BFSI
  • IT and Telecom
  • Healthcare
  • Transportation and Logistics
  • Travel and Hospitality
  • Media and Entertainment
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

  • The report has also analysed the competitive landscape of the market with some of the key players being 8x8 Inc., Ale USA Inc., AT&T Inc. (China Huaxin Post and Telecom Technologies Co.Ltd.), BT Group Plc, Cisco Systems Inc., Fuze Inc., Microsoft Corporation, NTT Communications (The Nippon Telegraph and Telephone Corporation), Ringcentral Inc. and Verizon Communications Inc.

Key Questions Answered in This Report:

  • How has the global unified communications as a service market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global unified communications as a service market?
  • What are the key regional markets?
  • What is the breakup of the market based on the solution type?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the deployment mode?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global unified communications as a service market and who are the key players?
  • What is the degree of competition in the industry?
Product Code: SR1122A398_Report

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Unified Communications as a Service Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Solution Type

  • 6.1 Telephony
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Unified Messaging
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Conferencing
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Collaboration Platforms
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Others
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast

7 Market Breakup by Organization Size

  • 7.1 Small and Medium Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Large Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Deployment Mode

  • 8.1 Public Cloud
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Private Cloud
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Hybrid Cloud
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast

9 Market Breakup by Vertical

  • 9.1 BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 IT and Telecom
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Healthcare
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Transportation and Logistics
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Travel and Hospitality
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Media and Entertainment
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 8x8 Inc.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
      • 15.3.1.4 SWOT Analysis
    • 15.3.2 Ale USA Inc.
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.)
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 Financials
      • 15.3.3.4 SWOT Analysis
    • 15.3.4 BT Group Plc
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
      • 15.3.4.3 Financials
      • 15.3.4.4 SWOT Analysis
    • 15.3.5 Cisco Systems Inc.
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
      • 15.3.5.3 Financials
      • 15.3.5.4 SWOT Analysis
    • 15.3.6 Fuze Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 Microsoft Corporation
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
      • 15.3.7.4 SWOT Analysis
    • 15.3.8 NTT Communications (The Nippon Telegraph and Telephone Corporation)
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
    • 15.3.9 Ringcentral Inc.
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
    • 15.3.10 Verizon Communications Inc.
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis
Product Code: SR1122A398_Report

List of Figures

  • Figure 1: Global: Unified Communications as a Service Market: Major Drivers and Challenges
  • Figure 2: Global: Unified Communications as a Service Market: Sales Value (in Billion US$), 2016-2021
  • Figure 3: Global: Unified Communications as a Service Market: Breakup by Solution Type (in %), 2021
  • Figure 4: Global: Unified Communications as a Service Market: Breakup by Organization Size (in %), 2021
  • Figure 5: Global: Unified Communications as a Service Market: Breakup by Deployment Mode (in %), 2021
  • Figure 6: Global: Unified Communications as a Service Market: Breakup by Vertical (in %), 2021
  • Figure 7: Global: Unified Communications as a Service Market: Breakup by Region (in %), 2021
  • Figure 8: Global: Unified Communications as a Service Market Forecast: Sales Value (in Billion US$), 2022-2027
  • Figure 9: Global: Unified Communications as a Service (Telephony) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 10: Global: Unified Communications as a Service (Telephony) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 11: Global: Unified Communications as a Service (Unified Messaging) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 12: Global: Unified Communications as a Service (Unified Messaging) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 13: Global: Unified Communications as a Service (Conferencing) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 14: Global: Unified Communications as a Service (Conferencing) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 15: Global: Unified Communications as a Service (Collaboration Platforms) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 16: Global: Unified Communications as a Service (Collaboration Platforms) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 17: Global: Unified Communications as a Service (Other Solution Types) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 18: Global: Unified Communications as a Service (Other Solution Types) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 19: Global: Unified Communications as a Service (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 20: Global: Unified Communications as a Service (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 21: Global: Unified Communications as a Service (Large Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 22: Global: Unified Communications as a Service (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 23: Global: Unified Communications as a Service (Public Cloud) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 24: Global: Unified Communications as a Service (Public Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 25: Global: Unified Communications as a Service (Private Cloud) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 26: Global: Unified Communications as a Service (Private Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 27: Global: Unified Communications as a Service (Hybrid Cloud) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 28: Global: Unified Communications as a Service (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 29: Global: Unified Communications as a Service (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 30: Global: Unified Communications as a Service (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 31: Global: Unified Communications as a Service (IT and Telecom) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 32: Global: Unified Communications as a Service (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 33: Global: Unified Communications as a Service (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 34: Global: Unified Communications as a Service (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 35: Global: Unified Communications as a Service (Transportation and Logistics) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 36: Global: Unified Communications as a Service (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 37: Global: Unified Communications as a Service (Travel and Hospitality) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 38: Global: Unified Communications as a Service (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 39: Global: Unified Communications as a Service (Media and Entertainment) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 40: Global: Unified Communications as a Service (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 41: Global: Unified Communications as a Service (Other Verticals) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 42: Global: Unified Communications as a Service (Other Verticals) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 43: North America: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 44: North America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 45: United States: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 46: United States: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 47: Canada: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 48: Canada: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 49: Asia Pacific: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 50: Asia Pacific: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 51: China: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 52: China: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 53: Japan: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 54: Japan: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 55: India: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 56: India: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 57: South Korea: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 58: South Korea: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 59: Australia: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 60: Australia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 61: Indonesia: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 62: Indonesia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 63: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 64: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 65: Europe: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 66: Europe: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 67: Germany: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 68: Germany: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 69: France: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 70: France: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 71: United Kingdom: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 72: United Kingdom: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 73: Italy: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 74: Italy: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 75: Spain: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 76: Spain: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 77: Russia: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 78: Russia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 79: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 80: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 81: Latin America: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 82: Latin America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 83: Brazil: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 84: Brazil: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 85: Mexico: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 86: Mexico: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 87: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 88: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 89: Middle East and Africa: Unified Communications as a Service Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 90: Middle East and Africa: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 91: Global: Unified Communications as a Service Industry: SWOT Analysis
  • Figure 92: Global: Unified Communications as a Service Industry: Value Chain Analysis
  • Figure 93: Global: Unified Communications as a Service Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Unified Communications as a Service Market: Key Industry Highlights, 2021 and 2027
  • Table 2: Global: Unified Communications as a Service Market Forecast: Breakup by Solution Type (in Million US$), 2022-2027
  • Table 3: Global: Unified Communications as a Service Market Forecast: Breakup by Organization Size (in Million US$), 2022-2027
  • Table 4: Global: Unified Communications as a Service Market Forecast: Breakup by Deployment Mode (in Million US$), 2022-2027
  • Table 5: Global: Unified Communications as a Service Market Forecast: Breakup by Vertical (in Million US$), 2022-2027
  • Table 6: Global: Unified Communications as a Service Market Forecast: Breakup by Region (in Million US$), 2022-2027
  • Table 7: Global: Unified Communications as a Service Market Structure
  • Table 8: Global: Unified Communications as a Service Market: Key Players
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