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PUBLISHER: IMARC | PRODUCT CODE: 1370348
PUBLISHER: IMARC | PRODUCT CODE: 1370348
Cloud ITSM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
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Abstract
Market Overview:
The global cloud ITSM market size reached US$ 7.3 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 19.7 Billion by 2028, exhibiting a growth rate (CAGR) of 17.76% during 2023-2028.
Cloud IT service management (ITSM) refers to the process of designing, implementing, delivering, supporting and managing IT services of an organization. It comprises hardware, software, computing resources, cloud storage, web and mobile applications, and virtual servers. It provides a fast, agile and risk-free response to unexpected events, new opportunities and competitive threats. Moreover, it assists in improving productivity in small or mid-sized businesses using limited resources. Cloud ITSM also helps in setting and meeting realistic expectations for services, which results in improved transparency and user satisfaction.
Cloud-based technology is cost-effective and aids in the deployment of various solutions and services. Apart from this, it enables organizations to manage their data efficiently and effectively. Consequently, the demand for cloud ITSM is escalating across the globe. Furthermore, owing to the sudden surge in the cases of the coronavirus disease (COVID-19), governments of various countries have imposed lockdowns and are promoting the adoption of social distancing measures to minimize the spread of the pandemic. Therefore, several organizations have resorted to working remotely, which in turn is driving the sales of cloud ITSM. Besides this, the increasing adoption of the bring your own device (BYOD) trend is allowing employees to access organizational data and resources from anywhere, which, in turn, is boosting the demand for advanced ITSM solutions. Moreover, the advent of technologies such as Big Data, blockchain, machine learning, Internet of Things (IoT), predictive analytics, augmented reality (AI) and virtual reality (VR) is anticipated to propel the market growth in the coming years.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud ITSM market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, end user and vertical.
Breakup by Component:
Solutions
Operation and Performance Management
Service Portfolio Management
Service Desk Software
Dashboard Reporting and Analytics
Configuration and Change Management
Services
Professional Services
Managed Services
Breakup by End User:
Large Enterprises
Small and Medium Enterprises
Breakup by Vertical:
BFSI
IT and Telecommunication
Healthcare
Manufacturing
Retail
Education
Others
Breakup by Region:
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being Axios Systems, BMC Software Inc., CA Technologies (Broadcom Inc.), Cherwell Software LLC, Citrix Systems Inc., Hewlett Packard Enterprise, International Business Machines Corporation (IBM), Micro Focus International Plc, Microsoft Corporation, Oracle Corporation, ServiceNow and SysAid Technologies Ltd.
Key Questions Answered in This Report:
- How has the global cloud ITSM market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global cloud ITSM market?
- What are the key regional markets?
- What is the breakup of the market based on the component?
- What is the breakup of the market based on the end user?
- What is the breakup of the market based on the vertical?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global cloud ITSM market and who are the key players?
- What is the degree of competition in the industry?
Product Code: SR112023A2329
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Cloud ITSM Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Component
- 6.1 Solutions
- 6.1.1 Market Trends
- 6.1.2 Major Types
- 6.1.2.1 Operation and Performance Management
- 6.1.2.2 Service Portfolio Management
- 6.1.2.3 Service Desk Software
- 6.1.2.4 Dashboard Reporting and Analytics
- 6.1.2.5 Configuration and Change Management
- 6.1.3 Market Forecast
- 6.2 Services
- 6.2.1 Market Trends
- 6.2.2 Major Types
- 6.2.2.1 Professional Services
- 6.2.2.2 Managed Services
- 6.2.3 Market Forecast
7 Market Breakup by End User
- 7.1 Large Enterprises
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 Small and Medium Enterprises
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
8 Market Breakup by Vertical
- 8.1 BFSI
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 IT and Telecommunication
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
- 8.3 Healthcare
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
- 8.4 Manufacturing
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
- 8.5 Retail
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
- 8.6 Education
- 8.6.1 Market Trends
- 8.6.2 Market Forecast
- 8.7 Others
- 8.7.1 Market Trends
- 8.7.2 Market Forecast
9 Market Breakup by Region
- 9.1 North America
- 9.1.1 United States
- 9.1.1.1 Market Trends
- 9.1.1.2 Market Forecast
- 9.1.2 Canada
- 9.1.2.1 Market Trends
- 9.1.2.2 Market Forecast
- 9.1.1 United States
- 9.2 Asia Pacific
- 9.2.1 China
- 9.2.1.1 Market Trends
- 9.2.1.2 Market Forecast
- 9.2.2 Japan
- 9.2.2.1 Market Trends
- 9.2.2.2 Market Forecast
- 9.2.3 India
- 9.2.3.1 Market Trends
- 9.2.3.2 Market Forecast
- 9.2.4 South Korea
- 9.2.4.1 Market Trends
- 9.2.4.2 Market Forecast
- 9.2.5 Australia
- 9.2.5.1 Market Trends
- 9.2.5.2 Market Forecast
- 9.2.6 Indonesia
- 9.2.6.1 Market Trends
- 9.2.6.2 Market Forecast
- 9.2.7 Others
- 9.2.7.1 Market Trends
- 9.2.7.2 Market Forecast
- 9.2.1 China
- 9.3 Europe
- 9.3.1 Germany
- 9.3.1.1 Market Trends
- 9.3.1.2 Market Forecast
- 9.3.2 France
- 9.3.2.1 Market Trends
- 9.3.2.2 Market Forecast
- 9.3.3 United Kingdom
- 9.3.3.1 Market Trends
- 9.3.3.2 Market Forecast
- 9.3.4 Italy
- 9.3.4.1 Market Trends
- 9.3.4.2 Market Forecast
- 9.3.5 Spain
- 9.3.5.1 Market Trends
- 9.3.5.2 Market Forecast
- 9.3.6 Russia
- 9.3.6.1 Market Trends
- 9.3.6.2 Market Forecast
- 9.3.7 Others
- 9.3.7.1 Market Trends
- 9.3.7.2 Market Forecast
- 9.3.1 Germany
- 9.4 Latin America
- 9.4.1 Brazil
- 9.4.1.1 Market Trends
- 9.4.1.2 Market Forecast
- 9.4.2 Mexico
- 9.4.2.1 Market Trends
- 9.4.2.2 Market Forecast
- 9.4.3 Others
- 9.4.3.1 Market Trends
- 9.4.3.2 Market Forecast
- 9.4.1 Brazil
- 9.5 Middle East and Africa
- 9.5.1 Market Trends
- 9.5.2 Market Breakup by Country
- 9.5.3 Market Forecast
10 SWOT Analysis
- 10.1 Overview
- 10.2 Strengths
- 10.3 Weaknesses
- 10.4 Opportunities
- 10.5 Threats
11 Value Chain Analysis
12 Porters Five Forces Analysis
- 12.1 Overview
- 12.2 Bargaining Power of Buyers
- 12.3 Bargaining Power of Suppliers
- 12.4 Degree of Competition
- 12.5 Threat of New Entrants
- 12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
- 14.1 Market Structure
- 14.2 Key Players
- 14.3 Profiles of Key Players
- 14.3.1 Axios Systems
- 14.3.1.1 Company Overview
- 14.3.1.2 Product Portfolio
- 14.3.1.3 Financials
- 14.3.2 BMC Software Inc.
- 14.3.2.1 Company Overview
- 14.3.2.2 Product Portfolio
- 14.3.2.3 SWOT Analysis
- 14.3.3 CA Technologies (Broadcom Inc.)
- 14.3.3.1 Company Overview
- 14.3.3.2 Product Portfolio
- 14.3.3.3 Financials
- 14.3.3.4 SWOT Analysis
- 14.3.4 Cherwell Software LLC
- 14.3.4.1 Company Overview
- 14.3.4.2 Product Portfolio
- 14.3.5 Citrix Systems Inc.
- 14.3.5.1 Company Overview
- 14.3.5.2 Product Portfolio
- 14.3.5.3 Financials
- 14.3.5.4 SWOT Analysis
- 14.3.6 Hewlett Packard Enterprise
- 14.3.6.1 Company Overview
- 14.3.6.2 Product Portfolio
- 14.3.6.3 Financials
- 14.3.6.4 SWOT Analysis
- 14.3.7 International Business Machines Corporation (IBM)
- 14.3.7.1 Company Overview
- 14.3.7.2 Product Portfolio
- 14.3.7.3 Financials
- 14.3.7.4 SWOT Analysis
- 14.3.8 Micro Focus International Plc
- 14.3.8.1 Company Overview
- 14.3.8.2 Product Portfolio
- 14.3.8.3 Financials
- 14.3.9 Microsoft Corporation
- 14.3.9.1 Company Overview
- 14.3.9.2 Product Portfolio
- 14.3.9.3 Financials
- 14.3.9.4 SWOT Analysis
- 14.3.10 Oracle Corporation
- 14.3.10.1 Company Overview
- 14.3.10.2 Product Portfolio
- 14.3.10.3 Financials
- 14.3.10.4 SWOT Analysis
- 14.3.11 ServiceNow
- 14.3.11.1 Company Overview
- 14.3.11.2 Product Portfolio
- 14.3.11.3 Financials
- 14.3.11.4 SWOT Analysis
- 14.3.12 SysAid Technologies Ltd.
- 14.3.12.1 Company Overview
- 14.3.12.2 Product Portfolio
- 14.3.1 Axios Systems
Product Code: SR112023A2329
List of Figures
- Figure 1: Global: Cloud ITSM Market: Major Drivers and Challenges
- Figure 2: Global: Cloud ITSM Market: Sales Value (in Billion US$), 2017-2022
- Figure 3: Global: Cloud ITSM Market: Breakup by Component (in %), 2022
- Figure 4: Global: Cloud ITSM Market: Breakup by End User (in %), 2022
- Figure 5: Global: Cloud ITSM Market: Breakup by Vertical (in %), 2022
- Figure 6: Global: Cloud ITSM Market: Breakup by Region (in %), 2022
- Figure 7: Global: Cloud ITSM Market Forecast: Sales Value (in Billion US$), 2023-2028
- Figure 8: Global: Cloud ITSM (Solutions) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 9: Global: Cloud ITSM (Solutions) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 10: Global: Cloud ITSM (Services) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 11: Global: Cloud ITSM (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 12: Global: Cloud ITSM (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 13: Global: Cloud ITSM (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 14: Global: Cloud ITSM (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 15: Global: Cloud ITSM (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 16: Global: Cloud ITSM (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 17: Global: Cloud ITSM (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 18: Global: Cloud ITSM (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 19: Global: Cloud ITSM (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 20: Global: Cloud ITSM (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 21: Global: Cloud ITSM (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 22: Global: Cloud ITSM (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 23: Global: Cloud ITSM (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 24: Global: Cloud ITSM (Retail) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 25: Global: Cloud ITSM (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 26: Global: Cloud ITSM (Education) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 27: Global: Cloud ITSM (Education) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 28: Global: Cloud ITSM (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 29: Global: Cloud ITSM (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 30: North America: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 31: North America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 32: United States: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 33: United States: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 34: Canada: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 35: Canada: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 36: Asia Pacific: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 37: Asia Pacific: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 38: China: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 39: China: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 40: Japan: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 41: Japan: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 42: India: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 43: India: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 44: South Korea: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 45: South Korea: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 46: Australia: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 47: Australia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 48: Indonesia: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 49: Indonesia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 50: Others: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 51: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 52: Europe: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 53: Europe: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 54: Germany: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 55: Germany: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 56: France: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 57: France: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 58: United Kingdom: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 59: United Kingdom: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 60: Italy: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 61: Italy: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 62: Spain: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 63: Spain: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 64: Russia: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 65: Russia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 66: Others: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 67: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 68: Latin America: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 69: Latin America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 70: Brazil: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 71: Brazil: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 72: Mexico: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 73: Mexico: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 74: Others: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 75: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 76: Middle East and Africa: Cloud ITSM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 77: Middle East and Africa: Cloud ITSM Market Breakup by Country (in %), 2022
- Figure 78: Middle East and Africa: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 79: Global: Cloud ITSM Industry: SWOT Analysis
- Figure 80: Global: Cloud ITSM Industry: Value Chain Analysis
- Figure 81: Global: Cloud ITSM Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Cloud ITSM Market: Key Industry Highlights, 2022 and 2028
- Table 2: Global: Cloud ITSM Market Forecast: Breakup by Component (in Million US$), 2023-2028
- Table 3: Global: Cloud ITSM Market Forecast: Breakup by End User (in Million US$), 2023-2028
- Table 4: Global: Cloud ITSM Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
- Table 5: Global: Cloud ITSM Market Forecast: Breakup by Region (in Million US$), 2023-2028
- Table 6: Global: Cloud ITSM Market Structure
- Table 7: Global: Cloud ITSM Market: Key Players
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