Market Research Report
Live Chat Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025
|Published by||IMARC Services Private Limited||Product code||967682|
|Published||Content info||141 Pages
Delivery time: 2-3 business days
|Live Chat Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025|
|Published: October 16, 2020||Content info: 141 Pages||
The global live chat software market grew at a CAGR of around 8% during 2014-2019. Live chat software is utilized by organizations and online ventures for providing immediate customer support and information in real-time. It offers quick responses, personalized customer experience, and proactive and omnichannel support, which significantly boosts sales and customer loyalty. It also provides useful data points and measurable metrics that assist the firm in optimizing customer support and capturing leads. Consequently, it finds extensive application in the healthcare, automotive, aerospace, real estate, information technology (IT) and telecommunication, travel and tourism, education and training, and banking, financial services and insurance (BFSI) industries across the globe.
Due to the sudden outbreak of the coronavirus disease (COVID-19), governments of various countries have imposed complete lockdowns. Consequently, businesses that sell their products through offline distribution channels have been closed temporarily. This, in turn, has increased the sales of food items and different products on e-commerce channels and escalated the demand for live chat software to provide 24X7 customer support and resolve their queries and issues. Other than this, on account of rapid urbanization, various small-medium enterprises (SMEs) are deploying cloud-based live chat software to provide enhanced user experience and expand their market reach. Furthermore, leading players are offering additional features, such as co-browsing and screen-sharing, social media integration, automated pop-up messages and mobile support, which is increasing the adoption of live chat software across various industries and improving their customer relationship management (CRM). Looking forward, IMARC Group expects the global live chat software market to exhibit strong growth during the next five years.
Figure 11 Global: Live Chat Software (Customer Service Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2020-2025