Global General and Administrative Outsourcing Market 2024-2028

The general and administrative outsourcing market is forecasted to grow by USD 29.05 bn during 2023-2028, accelerating at a CAGR of 5.35% during the forecast period. The report on the general and administrative outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by high focus on reducing operational operating costs, need to focus on core competencies and improve efficiency, and increasing demand to standardize processes, technology, and governance.

Market Scope
Base Year	2023
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	4.95%
CAGR	5.35%
Incremental Value	$29.05bn

Technavio's general and administrative outsourcing market is segmented as below:

By Type

Finance and accounting outsourcing
Payroll outsourcing
Recruitment outsourcing
Procurement outsourcing

By End-user

Large enterprises
SMEs

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the increasing number of startups partnering with BPOS and rising transparency as one of the prime reasons driving the general and administrative outsourcing market growth during the next few years. Also, rising number of acquisitions and partnerships among GAO service-providing vendors and emergence of data analytics and AI will lead to sizable demand in the market.

The report on the general and administrative outsourcing market covers the following areas:

General and administrative outsourcing market sizing
General and administrative outsourcing market forecast
General and administrative outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading general and administrative outsourcing market vendors that include Accenture Plc, Aon plc, Automatic Data Processing Inc., Capgemini Service SAS, CGI Inc., Cognizant Technology Solutions Corp., Concentrix Corp., CPEhr Inc., ExlService Holdings Inc., Genesys Telecommunications Laboratories Inc., Genpact Ltd., Hewlett Packard Enterprise Co., Infosys Ltd., International Business Machines Corp., ISP GROUP, Kelly Services Inc., RKCO Group, Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd.. Also, the general and administrative outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR74600

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

4.1 Global general and administrative outsourcing market 2018 - 2022
Exhibit 18: Historic Market Size - Data Table on global general and administrative outsourcing market 2018 - 2022 ($ billion)
4.2 Type Segment Analysis 2018 - 2022
Exhibit 19: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
4.3 End-user Segment Analysis 2018 - 2022
Exhibit 20: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
4.4 Geography Segment Analysis 2018 - 2022
Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.5 Country Segment Analysis 2018 - 2022
Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

6.1 Market segments
Exhibit 30: Chart on Type - Market share 2023-2028 (%)
Exhibit 31: Data Table on Type - Market share 2023-2028 (%)
6.2 Comparison by Type
Exhibit 32: Chart on Comparison by Type
Exhibit 33: Data Table on Comparison by Type
6.3 Finance and accounting outsourcing - Market size and forecast 2023-2028
Exhibit 34: Chart on Finance and accounting outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 35: Data Table on Finance and accounting outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 36: Chart on Finance and accounting outsourcing - Year-over-year growth 2023-2028 (%)
Exhibit 37: Data Table on Finance and accounting outsourcing - Year-over-year growth 2023-2028 (%)
6.4 Payroll outsourcing - Market size and forecast 2023-2028
Exhibit 38: Chart on Payroll outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 39: Data Table on Payroll outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 40: Chart on Payroll outsourcing - Year-over-year growth 2023-2028 (%)
Exhibit 41: Data Table on Payroll outsourcing - Year-over-year growth 2023-2028 (%)
6.5 Recruitment outsourcing - Market size and forecast 2023-2028
Exhibit 42: Chart on Recruitment outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 43: Data Table on Recruitment outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 44: Chart on Recruitment outsourcing - Year-over-year growth 2023-2028 (%)
Exhibit 45: Data Table on Recruitment outsourcing - Year-over-year growth 2023-2028 (%)
6.6 Procurement outsourcing - Market size and forecast 2023-2028
Exhibit 46: Chart on Procurement outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 47: Data Table on Procurement outsourcing - Market size and forecast 2023-2028 ($ billion)
Exhibit 48: Chart on Procurement outsourcing - Year-over-year growth 2023-2028 (%)
Exhibit 49: Data Table on Procurement outsourcing - Year-over-year growth 2023-2028 (%)
6.7 Market opportunity by Type
Exhibit 50: Market opportunity by Type ($ billion)
Exhibit 51: Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by End-user

7.1 Market segments
Exhibit 52: Chart on End-user - Market share 2023-2028 (%)
Exhibit 53: Data Table on End-user - Market share 2023-2028 (%)
7.2 Comparison by End-user
Exhibit 54: Chart on Comparison by End-user
Exhibit 55: Data Table on Comparison by End-user
7.3 Large enterprises - Market size and forecast 2023-2028
Exhibit 56: Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
Exhibit 57: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
Exhibit 58: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
Exhibit 59: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
7.4 SMEs - Market size and forecast 2023-2028
Exhibit 60: Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
Exhibit 61: Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
Exhibit 62: Chart on SMEs - Year-over-year growth 2023-2028 (%)
Exhibit 63: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
7.5 Market opportunity by End-user
Exhibit 64: Market opportunity by End-user ($ billion)
Exhibit 65: Data Table on Market opportunity by End-user ($ billion)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 66: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 67: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibit 68: Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Exhibit 69: Chart on Geographic comparison
Exhibit 70: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Exhibit 71: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibit 72: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibit 73: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibit 74: Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 Europe - Market size and forecast 2023-2028
Exhibit 75: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibit 76: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibit 77: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibit 78: Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.5 APAC - Market size and forecast 2023-2028
Exhibit 79: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibit 80: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibit 81: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibit 82: Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Exhibit 83: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibit 84: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibit 85: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibit 86: Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Exhibit 87: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibit 88: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibit 89: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibit 90: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Exhibit 91: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibit 92: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibit 93: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibit 94: Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 UK - Market size and forecast 2023-2028
Exhibit 95: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibit 96: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibit 97: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibit 98: Data Table on UK - Year-over-year growth 2023-2028 (%)
9.10 China - Market size and forecast 2023-2028
Exhibit 99: Chart on China - Market size and forecast 2023-2028 ($ billion)
Exhibit 100: Data Table on China - Market size and forecast 2023-2028 ($ billion)
Exhibit 101: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibit 102: Data Table on China - Year-over-year growth 2023-2028 (%)
9.11 Canada - Market size and forecast 2023-2028
Exhibit 103: Chart on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibit 104: Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibit 105: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibit 106: Data Table on Canada - Year-over-year growth 2023-2028 (%)
9.12 Germany - Market size and forecast 2023-2028
Exhibit 107: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibit 108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibit 109: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibit 110: Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 111: Market opportunity By Geographical Landscape ($ billion)
Exhibit 112: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 113: Impact of drivers and challenges in 2023 and 2028
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 114: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 115: Overview on factors of disruption
11.4 Industry risks
Exhibit 116: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 117: Vendors covered
12.2 Market positioning of vendors
Exhibit 118: Matrix on vendor position and classification
12.3 Accenture Plc
Exhibit 119: Accenture Plc - Overview
Exhibit 120: Accenture Plc - Business segments
Exhibit 121: Accenture Plc - Key news
Exhibit 122: Accenture Plc - Key offerings
Exhibit 123: Accenture Plc - Segment focus
12.4 Aon plc
Exhibit 124: Aon plc - Overview
Exhibit 125: Aon plc - Business segments
Exhibit 126: Aon plc - Key offerings
Exhibit 127: Aon plc - Segment focus
12.5 Automatic Data Processing Inc.
Exhibit 128: Automatic Data Processing Inc. - Overview
Exhibit 129: Automatic Data Processing Inc. - Business segments
Exhibit 130: Automatic Data Processing Inc. - Key news
Exhibit 131: Automatic Data Processing Inc. - Key offerings
Exhibit 132: Automatic Data Processing Inc. - Segment focus
12.6 Capgemini Service SAS
Exhibit 133: Capgemini Service SAS - Overview
Exhibit 134: Capgemini Service SAS - Business segments
Exhibit 135: Capgemini Service SAS - Key news
Exhibit 136: Capgemini Service SAS - Key offerings
Exhibit 137: Capgemini Service SAS - Segment focus
12.7 CGI Inc.
Exhibit 138: CGI Inc. - Overview
Exhibit 139: CGI Inc. - Business segments
Exhibit 140: CGI Inc. - Key news
Exhibit 141: CGI Inc. - Key offerings
Exhibit 142: CGI Inc. - Segment focus
12.8 Cognizant Technology Solutions Corp.
Exhibit 143: Cognizant Technology Solutions Corp. - Overview
Exhibit 144: Cognizant Technology Solutions Corp. - Business segments
Exhibit 145: Cognizant Technology Solutions Corp. - Key news
Exhibit 146: Cognizant Technology Solutions Corp. - Key offerings
Exhibit 147: Cognizant Technology Solutions Corp. - Segment focus
12.9 ExlService Holdings Inc.
Exhibit 148: ExlService Holdings Inc. - Overview
Exhibit 149: ExlService Holdings Inc. - Business segments
Exhibit 150: ExlService Holdings Inc. - Key news
Exhibit 151: ExlService Holdings Inc. - Key offerings
Exhibit 152: ExlService Holdings Inc. - Segment focus
12.10 Genesys Telecommunications Laboratories Inc.
Exhibit 153: Genesys Telecommunications Laboratories Inc. - Overview
Exhibit 154: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibit 155: Genesys Telecommunications Laboratories Inc. - Key offerings
12.11 Hewlett Packard Enterprise Co.
Exhibit 156: Hewlett Packard Enterprise Co. - Overview
Exhibit 157: Hewlett Packard Enterprise Co. - Business segments
Exhibit 158: Hewlett Packard Enterprise Co. - Key news
Exhibit 159: Hewlett Packard Enterprise Co. - Key offerings
Exhibit 160: Hewlett Packard Enterprise Co. - Segment focus
12.12 Infosys Ltd.
Exhibit 161: Infosys Ltd. - Overview
Exhibit 162: Infosys Ltd. - Business segments
Exhibit 163: Infosys Ltd. - Key news
Exhibit 164: Infosys Ltd. - Key offerings
Exhibit 165: Infosys Ltd. - Segment focus
12.13 International Business Machines Corp.
Exhibit 166: International Business Machines Corp. - Overview
Exhibit 167: International Business Machines Corp. - Business segments
Exhibit 168: International Business Machines Corp. - Key news
Exhibit 169: International Business Machines Corp. - Key offerings
Exhibit 170: International Business Machines Corp. - Segment focus
12.14 Kelly Services Inc.
Exhibit 171: Kelly Services Inc. - Overview
Exhibit 172: Kelly Services Inc. - Business segments
Exhibit 173: Kelly Services Inc. - Key offerings
Exhibit 174: Kelly Services Inc. - Segment focus
12.15 Tata Consultancy Services Ltd.
Exhibit 175: Tata Consultancy Services Ltd. - Overview
Exhibit 176: Tata Consultancy Services Ltd. - Business segments
Exhibit 177: Tata Consultancy Services Ltd. - Key news
Exhibit 178: Tata Consultancy Services Ltd. - Key offerings
Exhibit 179: Tata Consultancy Services Ltd. - Segment focus
12.16 Wipro Ltd.
Exhibit 180: Wipro Ltd. - Overview
Exhibit 181: Wipro Ltd. - Business segments
Exhibit 182: Wipro Ltd. - Key news
Exhibit 183: Wipro Ltd. - Key offerings
Exhibit 184: Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
Exhibit 185: WNS Holdings Ltd. - Overview
Exhibit 186: WNS Holdings Ltd. - Business segments
Exhibit 187: WNS Holdings Ltd. - Key offerings
Exhibit 188: WNS Holdings Ltd. - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 189: Inclusions checklist
Exhibit 190: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 191: Currency conversion rates for US$
13.4 Research methodology
Exhibit 192: Research methodology
Exhibit 193: Validation techniques employed for market sizing
Exhibit 194: Information sources
13.5 List of abbreviations
Exhibit 195: List of abbreviations