Global Customer Information System Market 2026-2030

Description

The global customer information system market is forecasted to grow by USD 427.8 mn during 2025-2030, accelerating at a CAGR of 7.4% during the forecast period. The report on the global customer information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by accelerated adoption of cloud-native architectures and saas models, regulatory mandates for grid modernization, increasing adoption of smart meters and ami.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Market Scope
Base Year	2026
End Year	2030
Series Year	2026-2030
Growth Momentum	Accelerate
YOY 2026	6.9%
CAGR	7.4%
Incremental Value	$427.8 mn

Technavio's global customer information system market is segmented as below:

By Deployment

Cloud
On-premises

By Component

Software
Services

By Application

Water and wastewater management
Electricity and power management
Utility gas management

Geography

North America
- US
- Canada
- Mexico
APAC
- China
- Japan
- India
- Australia
- South Korea
- Indonesia
Europe
- Germany
- UK
- France
- Italy
- Spain
- The Netherlands
South America
- Brazil
- Argentina
- Chile
Middle East and Africa
- South Africa
- UAE
- Egypt
Rest of World (ROW)

This study identifies the strategic integration of agentic AI for autonomous customer engagement as one of the prime reasons driving the global customer information system market growth during the next few years. Also, acceleration of cloud-native modernization and composable architectures and unification of cis with grid edge intelligence and data orchestration will lead to sizable demand in the market.

The report on the global customer information system market covers the following areas:

Global customer information system market sizing
Global customer information system market forecast
Global customer information system market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global customer information system market vendors that include Cogsdale Corp., Constellation Software Inc., CSG Systems International Inc., Fluentgrid Ltd., Gentrack Group Ltd., Hansen Technologies Ltd., HCL Technologies Ltd., IBM Corp., Indra Sistemas SA, Itineris NV, Kraken Technologies Ltd., Microsoft Corp., Milsoft Utility Solutions, Oracle Corp., Salesforce Inc., SAP SE, Wipro Ltd.. Also, the global customer information system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Product Code: IRTNTR72552

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by Component
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Chart on Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Chart on Overview on factors of disruption
2.4 Impact of drivers and challenges
- Chart on Impact of drivers and challenges in 2025 and 2030

3 Market Landscape

3.1 Market ecosystem
- Chart on Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Chart on Market characteristics analysis
3.3 Value chain analysis
- Chart on Value chain analysis

4 Market Sizing

4.1 Market definition
- Data Table on Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2025
4.4 Market outlook: Forecast for 2025-2030
- Chart on Global - Market size and forecast 2025-2030 ($ million)
- Data Table on Global - Market size and forecast 2025-2030 ($ million)
- Chart on Global Market: Year-over-year growth 2025-2030 (%)
- Data Table on Global Market: Year-over-year growth 2025-2030 (%)

5 Historic Market Size

5.1 Global Customer Information System Market 2020 - 2024
- Historic Market Size - Data Table on Global Customer Information System Market 2020 - 2024 ($ million)
5.2 Deployment segment analysis 2020 - 2024
- Historic Market Size - Deployment Segment 2020 - 2024 ($ million)
5.3 Component segment analysis 2020 - 2024
- Historic Market Size - Component Segment 2020 - 2024 ($ million)
5.4 Application segment analysis 2020 - 2024
- Historic Market Size - Application Segment 2020 - 2024 ($ million)
5.5 Geography segment analysis 2020 - 2024
- Historic Market Size - Geography Segment 2020 - 2024 ($ million)
5.6 Country segment analysis 2020 - 2024
- Historic Market Size - Country Segment 2020 - 2024 ($ million)

6 Qualitative Analysis

6.1 The AI impact on Global Customer Information System Market

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2025 and 2030
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2025 and 2030
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2025 and 2030
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2025 and 2030
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2025 and 2030
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2025 and 2030
7.7 Market condition
- Chart on Market condition - Five forces 2025 and 2030

8 Market Segmentation by Deployment

8.1 Market segments
- Chart on Deployment - Market share 2025-2030 (%)
- Data Table on Deployment - Market share 2025-2030 (%)
8.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment
8.3 Cloud - Market size and forecast 2025-2030
- Chart on Cloud - Market size and forecast 2025-2030 ($ million)
- Data Table on Cloud - Market size and forecast 2025-2030 ($ million)
- Chart on Cloud - Year-over-year growth 2025-2030 (%)
- Data Table on Cloud - Year-over-year growth 2025-2030 (%)
8.4 On-premises - Market size and forecast 2025-2030
- Chart on On-premises - Market size and forecast 2025-2030 ($ million)
- Data Table on On-premises - Market size and forecast 2025-2030 ($ million)
- Chart on On-premises - Year-over-year growth 2025-2030 (%)
- Data Table on On-premises - Year-over-year growth 2025-2030 (%)
8.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
- Data Table on Market opportunity by Deployment ($ million)

9 Market Segmentation by Component

9.1 Market segments
- Chart on Component - Market share 2025-2030 (%)
- Data Table on Component - Market share 2025-2030 (%)
9.2 Comparison by Component
- Chart on Comparison by Component
- Data Table on Comparison by Component
9.3 Software - Market size and forecast 2025-2030
- Chart on Software - Market size and forecast 2025-2030 ($ million)
- Data Table on Software - Market size and forecast 2025-2030 ($ million)
- Chart on Software - Year-over-year growth 2025-2030 (%)
- Data Table on Software - Year-over-year growth 2025-2030 (%)
9.4 Services - Market size and forecast 2025-2030
- Chart on Services - Market size and forecast 2025-2030 ($ million)
- Data Table on Services - Market size and forecast 2025-2030 ($ million)
- Chart on Services - Year-over-year growth 2025-2030 (%)
- Data Table on Services - Year-over-year growth 2025-2030 (%)
9.5 Market opportunity by Component
- Market opportunity by Component ($ million)
- Data Table on Market opportunity by Component ($ million)

10 Market Segmentation by Application

10.1 Market segments
- Chart on Application - Market share 2025-2030 (%)
- Data Table on Application - Market share 2025-2030 (%)
10.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application
10.3 Water and wastewater management - Market size and forecast 2025-2030
- Chart on Water and wastewater management - Market size and forecast 2025-2030 ($ million)
- Data Table on Water and wastewater management - Market size and forecast 2025-2030 ($ million)
- Chart on Water and wastewater management - Year-over-year growth 2025-2030 (%)
- Data Table on Water and wastewater management - Year-over-year growth 2025-2030 (%)
10.4 Electricity and power management - Market size and forecast 2025-2030
- Chart on Electricity and power management - Market size and forecast 2025-2030 ($ million)
- Data Table on Electricity and power management - Market size and forecast 2025-2030 ($ million)
- Chart on Electricity and power management - Year-over-year growth 2025-2030 (%)
- Data Table on Electricity and power management - Year-over-year growth 2025-2030 (%)
10.5 Utility gas management - Market size and forecast 2025-2030
- Chart on Utility gas management - Market size and forecast 2025-2030 ($ million)
- Data Table on Utility gas management - Market size and forecast 2025-2030 ($ million)
- Chart on Utility gas management - Year-over-year growth 2025-2030 (%)
- Data Table on Utility gas management - Year-over-year growth 2025-2030 (%)
10.6 Market opportunity by Application
- Market opportunity by Application ($ million)
- Data Table on Market opportunity by Application ($ million)

11 Customer Landscape

11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Geographic Landscape

12.1 Geographic segmentation
- Chart on Market share by geography 2025-2030 (%)
- Data Table on Market share by geography 2025-2030 (%)
12.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
12.3 North America - Market size and forecast 2025-2030
- Chart on North America - Market size and forecast 2025-2030 ($ million)
- Data Table on North America - Market size and forecast 2025-2030 ($ million)
- Chart on North America - Year-over-year growth 2025-2030 (%)
- Data Table on North America - Year-over-year growth 2025-2030 (%)
- Chart on Regional Comparison - North America
- Data Table on Regional Comparison - North America
- 12.3.1 US - Market size and forecast 2025-2030
  - Chart on US - Market size and forecast 2025-2030 ($ million)
  - Data Table on US - Market size and forecast 2025-2030 ($ million)
  - Chart on US - Year-over-year growth 2025-2030 (%)
  - Data Table on US - Year-over-year growth 2025-2030 (%)
- 12.3.2 Canada - Market size and forecast 2025-2030
  - Chart on Canada - Market size and forecast 2025-2030 ($ million)
  - Data Table on Canada - Market size and forecast 2025-2030 ($ million)
  - Chart on Canada - Year-over-year growth 2025-2030 (%)
  - Data Table on Canada - Year-over-year growth 2025-2030 (%)
- 12.3.3 Mexico - Market size and forecast 2025-2030
  - Chart on Mexico - Market size and forecast 2025-2030 ($ million)
  - Data Table on Mexico - Market size and forecast 2025-2030 ($ million)
  - Chart on Mexico - Year-over-year growth 2025-2030 (%)
  - Data Table on Mexico - Year-over-year growth 2025-2030 (%)
12.4 APAC - Market size and forecast 2025-2030
- Chart on APAC - Market size and forecast 2025-2030 ($ million)
- Data Table on APAC - Market size and forecast 2025-2030 ($ million)
- Chart on APAC - Year-over-year growth 2025-2030 (%)
- Data Table on APAC - Year-over-year growth 2025-2030 (%)
- Chart on Regional Comparison - APAC
- Data Table on Regional Comparison - APAC
- 12.4.1 China - Market size and forecast 2025-2030
  - Chart on China - Market size and forecast 2025-2030 ($ million)
  - Data Table on China - Market size and forecast 2025-2030 ($ million)
  - Chart on China - Year-over-year growth 2025-2030 (%)
  - Data Table on China - Year-over-year growth 2025-2030 (%)
- 12.4.2 Japan - Market size and forecast 2025-2030
  - Chart on Japan - Market size and forecast 2025-2030 ($ million)
  - Data Table on Japan - Market size and forecast 2025-2030 ($ million)
  - Chart on Japan - Year-over-year growth 2025-2030 (%)
  - Data Table on Japan - Year-over-year growth 2025-2030 (%)
- 12.4.3 India - Market size and forecast 2025-2030
  - Chart on India - Market size and forecast 2025-2030 ($ million)
  - Data Table on India - Market size and forecast 2025-2030 ($ million)
  - Chart on India - Year-over-year growth 2025-2030 (%)
  - Data Table on India - Year-over-year growth 2025-2030 (%)
- 12.4.4 Australia - Market size and forecast 2025-2030
  - Chart on Australia - Market size and forecast 2025-2030 ($ million)
  - Data Table on Australia - Market size and forecast 2025-2030 ($ million)
  - Chart on Australia - Year-over-year growth 2025-2030 (%)
  - Data Table on Australia - Year-over-year growth 2025-2030 (%)
- 12.4.5 South Korea - Market size and forecast 2025-2030
  - Chart on South Korea - Market size and forecast 2025-2030 ($ million)
  - Data Table on South Korea - Market size and forecast 2025-2030 ($ million)
  - Chart on South Korea - Year-over-year growth 2025-2030 (%)
  - Data Table on South Korea - Year-over-year growth 2025-2030 (%)
- 12.4.6 Indonesia - Market size and forecast 2025-2030
  - Chart on Indonesia - Market size and forecast 2025-2030 ($ million)
  - Data Table on Indonesia - Market size and forecast 2025-2030 ($ million)
  - Chart on Indonesia - Year-over-year growth 2025-2030 (%)
  - Data Table on Indonesia - Year-over-year growth 2025-2030 (%)
12.5 Europe - Market size and forecast 2025-2030
- Chart on Europe - Market size and forecast 2025-2030 ($ million)
- Data Table on Europe - Market size and forecast 2025-2030 ($ million)
- Chart on Europe - Year-over-year growth 2025-2030 (%)
- Data Table on Europe - Year-over-year growth 2025-2030 (%)
- Chart on Regional Comparison - Europe
- Data Table on Regional Comparison - Europe
- 12.5.1 Germany - Market size and forecast 2025-2030
  - Chart on Germany - Market size and forecast 2025-2030 ($ million)
  - Data Table on Germany - Market size and forecast 2025-2030 ($ million)
  - Chart on Germany - Year-over-year growth 2025-2030 (%)
  - Data Table on Germany - Year-over-year growth 2025-2030 (%)
- 12.5.2 UK - Market size and forecast 2025-2030
  - Chart on UK - Market size and forecast 2025-2030 ($ million)
  - Data Table on UK - Market size and forecast 2025-2030 ($ million)
  - Chart on UK - Year-over-year growth 2025-2030 (%)
  - Data Table on UK - Year-over-year growth 2025-2030 (%)
- 12.5.3 France - Market size and forecast 2025-2030
  - Chart on France - Market size and forecast 2025-2030 ($ million)
  - Data Table on France - Market size and forecast 2025-2030 ($ million)
  - Chart on France - Year-over-year growth 2025-2030 (%)
  - Data Table on France - Year-over-year growth 2025-2030 (%)
- 12.5.4 Italy - Market size and forecast 2025-2030
  - Chart on Italy - Market size and forecast 2025-2030 ($ million)
  - Data Table on Italy - Market size and forecast 2025-2030 ($ million)
  - Chart on Italy - Year-over-year growth 2025-2030 (%)
  - Data Table on Italy - Year-over-year growth 2025-2030 (%)
- 12.5.5 Spain - Market size and forecast 2025-2030
  - Chart on Spain - Market size and forecast 2025-2030 ($ million)
  - Data Table on Spain - Market size and forecast 2025-2030 ($ million)
  - Chart on Spain - Year-over-year growth 2025-2030 (%)
  - Data Table on Spain - Year-over-year growth 2025-2030 (%)
- 12.5.6 The Netherlands - Market size and forecast 2025-2030
  - Chart on The Netherlands - Market size and forecast 2025-2030 ($ million)
  - Data Table on The Netherlands - Market size and forecast 2025-2030 ($ million)
  - Chart on The Netherlands - Year-over-year growth 2025-2030 (%)
  - Data Table on The Netherlands - Year-over-year growth 2025-2030 (%)
12.6 South America - Market size and forecast 2025-2030
- Chart on South America - Market size and forecast 2025-2030 ($ million)
- Data Table on South America - Market size and forecast 2025-2030 ($ million)
- Chart on South America - Year-over-year growth 2025-2030 (%)
- Data Table on South America - Year-over-year growth 2025-2030 (%)
- Chart on Regional Comparison - South America
- Data Table on Regional Comparison - South America
- 12.6.1 Brazil - Market size and forecast 2025-2030
  - Chart on Brazil - Market size and forecast 2025-2030 ($ million)
  - Data Table on Brazil - Market size and forecast 2025-2030 ($ million)
  - Chart on Brazil - Year-over-year growth 2025-2030 (%)
  - Data Table on Brazil - Year-over-year growth 2025-2030 (%)
- 12.6.2 Argentina - Market size and forecast 2025-2030
  - Chart on Argentina - Market size and forecast 2025-2030 ($ million)
  - Data Table on Argentina - Market size and forecast 2025-2030 ($ million)
  - Chart on Argentina - Year-over-year growth 2025-2030 (%)
  - Data Table on Argentina - Year-over-year growth 2025-2030 (%)
- 12.6.3 Chile - Market size and forecast 2025-2030
  - Chart on Chile - Market size and forecast 2025-2030 ($ million)
  - Data Table on Chile - Market size and forecast 2025-2030 ($ million)
  - Chart on Chile - Year-over-year growth 2025-2030 (%)
  - Data Table on Chile - Year-over-year growth 2025-2030 (%)
12.7 Middle East and Africa - Market size and forecast 2025-2030
- Chart on Middle East and Africa - Market size and forecast 2025-2030 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2025-2030 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2025-2030 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2025-2030 (%)
- Chart on Regional Comparison - Middle East and Africa
- Data Table on Regional Comparison - Middle East and Africa
- 12.7.1 South Africa - Market size and forecast 2025-2030
  - Chart on South Africa - Market size and forecast 2025-2030 ($ million)
  - Data Table on South Africa - Market size and forecast 2025-2030 ($ million)
  - Chart on South Africa - Year-over-year growth 2025-2030 (%)
  - Data Table on South Africa - Year-over-year growth 2025-2030 (%)
- 12.7.2 Saudi Arabia - Market size and forecast 2025-2030
  - Chart on Saudi Arabia - Market size and forecast 2025-2030 ($ million)
  - Data Table on Saudi Arabia - Market size and forecast 2025-2030 ($ million)
  - Chart on Saudi Arabia - Year-over-year growth 2025-2030 (%)
  - Data Table on Saudi Arabia - Year-over-year growth 2025-2030 (%)
- 12.7.3 UAE - Market size and forecast 2025-2030
  - Chart on UAE - Market size and forecast 2025-2030 ($ million)
  - Data Table on UAE - Market size and forecast 2025-2030 ($ million)
  - Chart on UAE - Year-over-year growth 2025-2030 (%)
  - Data Table on UAE - Year-over-year growth 2025-2030 (%)
- 12.7.4 Egypt - Market size and forecast 2025-2030
- Chart on Egypt - Market size and forecast 2025-2030 ($ million)
- Data Table on Egypt - Market size and forecast 2025-2030 ($ million)
- Chart on Egypt - Year-over-year growth 2025-2030 (%)
- Data Table on Egypt - Year-over-year growth 2025-2030 (%)
- 12.7.5 Nigeria - Market size and forecast 2025-2030
- Chart on Nigeria - Market size and forecast 2025-2030 ($ million)
- Data Table on Nigeria - Market size and forecast 2025-2030 ($ million)
- Chart on Nigeria - Year-over-year growth 2025-2030 (%)
- Data Table on Nigeria - Year-over-year growth 2025-2030 (%)
12.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)

13 Drivers, Challenges, and Opportunity

13.1 Market drivers
- Accelerated adoption of cloud-native architectures and SaaS models
- Regulatory mandates for grid modernization
- Increasing adoption of smart meters and AMI
13.2 Market challenges
- Escalating cybersecurity threats and regulatory compliance burdens
- Barriers to legacy system modernization and cloud integration
- Managing data management complexities and AI gaps
13.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2025 and 2030
13.4 Market opportunities
- Strategic integration of agentic AI for autonomous customer engagement
- Acceleration of cloud-native modernization and composable architectures
- Unification of CIS with grid edge intelligence and data orchestration

14 Competitive Landscape

14.1 Overview
14.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
- Overview on factors of disruption
14.4 Industry risks
- Impact of key risks on business

15 Competitive Analysis

15.1 Companies profiled
- Companies covered
15.2 Company ranking index
- Company ranking index
15.3 Market positioning of companies
- Matrix on companies position and classification
15.4 Constellation Software Inc.
- Constellation Software Inc. - Overview
- Constellation Software Inc. - Product / Service
- Constellation Software Inc. - Key offerings
- SWOT
15.5 CSG Systems International Inc.
- CSG Systems International Inc. - Overview
- CSG Systems International Inc. - Product / Service
- CSG Systems International Inc. - Key offerings
- SWOT
15.6 Fluentgrid Ltd.
- Fluentgrid Ltd. - Overview
- Fluentgrid Ltd. - Product / Service
- Fluentgrid Ltd. - Key offerings
- SWOT
15.7 Gentrack Group Ltd.
- Gentrack Group Ltd. - Overview
- Gentrack Group Ltd. - Business segments
- Gentrack Group Ltd. - Key offerings
- Gentrack Group Ltd. - Segment focus
- SWOT
15.8 Hansen Technologies Ltd.
- Hansen Technologies Ltd. - Overview
- Hansen Technologies Ltd. - Product / Service
- Hansen Technologies Ltd. - Key news
- Hansen Technologies Ltd. - Key offerings
- SWOT
15.9 HCL Technologies Ltd.
- HCL Technologies Ltd. - Overview
- HCL Technologies Ltd. - Business segments
- HCL Technologies Ltd. - Key news
- HCL Technologies Ltd. - Key offerings
- HCL Technologies Ltd. - Segment focus
- SWOT
15.10 IBM Corp.
- IBM Corp. - Overview
- IBM Corp. - Business segments
- IBM Corp. - Key news
- IBM Corp. - Key offerings
- IBM Corp. - Segment focus
- SWOT
15.11 Indra Sistemas SA
- Indra Sistemas SA - Overview
- Indra Sistemas SA - Business segments
- Indra Sistemas SA - Key news
- Indra Sistemas SA - Key offerings
- Indra Sistemas SA - Segment focus
- SWOT
15.12 Itineris NV
- Itineris NV - Overview
- Itineris NV - Product / Service
- Itineris NV - Key offerings
- SWOT
15.13 Kraken Technologies Ltd.
- Kraken Technologies Ltd. - Overview
- Kraken Technologies Ltd. - Product / Service
- Kraken Technologies Ltd. - Key offerings
- SWOT
15.14 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT
15.15 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
- SWOT
15.16 Salesforce Inc.
- Salesforce Inc. - Overview
- Salesforce Inc. - Product / Service
- Salesforce Inc. - Key news
- Salesforce Inc. - Key offerings
- SWOT
15.17 SAP SE
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key news
- SAP SE - Key offerings
- SAP SE - Segment focus
- SWOT
15.18 Wipro Ltd.
- Wipro Ltd. - Overview
- Wipro Ltd. - Business segments
- Wipro Ltd. - Key news
- Wipro Ltd. - Key offerings
- Wipro Ltd. - Segment focus
- SWOT

16 Appendix

16.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
16.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
16.3 Currency conversion rates for US$
- Currency conversion rates for US$
16.4 Research methodology
- Research methodology
16.5 Data procurement
- Information sources
16.6 Data validation
- Data validation
16.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
16.8 Data synthesis
- Data synthesis
16.9 360 degree market analysis
- 360 degree market analysis
16.10 List of abbreviations
- List of abbreviations