PUBLISHER: TechNavio | PRODUCT CODE: 1915702
PUBLISHER: TechNavio | PRODUCT CODE: 1915702
Global AI For Customer Service Market 2025-2029
The global AI for customer service market is forecasted to grow by USD 24413.4 mn during 2024-2029, accelerating at a CAGR of 25.4% during the forecast period. The report on the global AI for customer service market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by pervasive data security and privacy concerns, high implementation costs and complex integration with legacy systems, risk of negative customer experience and maintaining human touch .
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
| Market Scope | |
|---|---|
| Base Year | 2025 |
| End Year | 2029 |
| Series Year | 2025-2029 |
| Growth Momentum | Accelerate |
| YOY 2025 | 22.1% |
| CAGR | 25.4% |
| Incremental Value | $24413.4 mn |
Technavio's global AI for customer service market is segmented as below:
By Deployment
- Cloud-based
- On-premises
By Application
- Chatbot and virtual assistance
- AI agent
- Personalized recommendation
- AI driven ticketing system
- Others
By End-User
- Retail and e-commerce
- BFSI
- Telecommunication
- Healthcare and life sciences
- Others
Geography
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Italy
- Spain
- The Netherlands
- APAC
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Middle East and Africa
- UAE
- South Africa
- Turkey
- South America
- Brazil
- Argentina
- Colombia
- Rest of World (ROW)
This study identifies the pervasive integration of generative AI into customer service platforms as one of the prime reasons driving the global AI for customer service market growth during the next few years. Also, evolution from simple chatbots to autonomous AI agents and rise of hyper-personalization and proactive customer engagement will lead to sizable demand in the market.
The report on the global AI for customer service market covers the following areas:
- Global AI for customer service market sizing
- Global AI for customer service market forecast
- Global AI for customer service market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global AI for customer service market vendors that include Ada Support Inc., Amazon Web Services Inc., Bitonic Technology Labs Inc., Chatfuel., Cognigy GmbH, Drift.com Inc., Forethought, Freshworks Inc., Google LLC, HubSpot Inc., Intercom Inc., IBM Corp., Kustomer, Microsoft Corp., OpenAI, Replicant Inc., Salesforce Inc., Sprinklr Inc., Tidio LLC, Zendesk Inc.. Also, the global AI for customer service market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis
- 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- 2.2 Criticality of inputs and Factors of differentiation
- 2.3 Factors of disruption
- 2.4 Impact of drivers and challenges
3 Market Landscape
- 3.1 Market ecosystem
- 3.2 Market characteristics
- 3.3 Value chain analysis
4 Market Sizing
- 4.1 Market definition
- 4.2 Market segment analysis
- Market segments
- 4.3 Market size 2024
- 4.4 Market outlook: Forecast for 2024-2029
5 Historic Market Size
- 5.1 Global AI For Customer Service Market 2019 - 2023
- Historic Market Size - Data Table on Global AI For Customer Service Market 2019 - 2023 ($ million)
- 5.2 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
- 5.3 Application segment analysis 2019 - 2023
- Historic Market Size - Application Segment 2019 - 2023 ($ million)
- 5.4 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
- 5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
- 5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Five Forces Analysis
- 6.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
- 6.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
- 6.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
- 6.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
- 6.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
- 6.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
- 6.7 Market condition
7 Market Segmentation by Deployment
- 7.1 Market segments
- 7.2 Comparison by Deployment
- 7.3 Cloud-based - Market size and forecast 2024-2029
- 7.4 On-premises - Market size and forecast 2024-2029
- 7.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
8 Market Segmentation by Application
- 8.1 Market segments
- 8.2 Comparison by Application
- 8.3 Chatbot and virtual assistance - Market size and forecast 2024-2029
- 8.4 AI agent - Market size and forecast 2024-2029
- 8.5 Personalized recommendation - Market size and forecast 2024-2029
- 8.6 AI driven ticketing system - Market size and forecast 2024-2029
- 8.7 Others - Market size and forecast 2024-2029
- 8.8 Market opportunity by Application
- Market opportunity by Application ($ million)
9 Market Segmentation by End-user
- 9.1 Market segments
- 9.2 Comparison by End-user
- 9.3 Retail and e-commerce - Market size and forecast 2024-2029
- 9.4 BFSI - Market size and forecast 2024-2029
- 9.5 Telecommunication - Market size and forecast 2024-2029
- 9.6 Healthcare and life sciences - Market size and forecast 2024-2029
- 9.7 Others - Market size and forecast 2024-2029
- 9.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
10 Customer Landscape
- 10.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
11 Geographic Landscape
- 11.1 Geographic segmentation
- 11.2 Geographic comparison
- 11.3 North America - Market size and forecast 2024-2029
- 11.3.1 US - Market size and forecast 2024-2029
- 11.3.2 Canada - Market size and forecast 2024-2029
- 11.3.3 Mexico - Market size and forecast 2024-2029
- 11.4 Europe - Market size and forecast 2024-2029
- 11.4.1 Germany - Market size and forecast 2024-2029
- 11.4.2 UK - Market size and forecast 2024-2029
- 11.4.3 France - Market size and forecast 2024-2029
- 11.4.4 Italy - Market size and forecast 2024-2029
- 11.4.5 Spain - Market size and forecast 2024-2029
- 11.4.6 The Netherlands - Market size and forecast 2024-2029
- 11.5 APAC - Market size and forecast 2024-2029
- 11.5.1 China - Market size and forecast 2024-2029
- 11.5.2 Japan - Market size and forecast 2024-2029
- 11.5.3 India - Market size and forecast 2024-2029
- 11.5.4 South Korea - Market size and forecast 2024-2029
- 11.5.5 Australia - Market size and forecast 2024-2029
- 11.5.6 Indonesia - Market size and forecast 2024-2029
- 11.6 Middle East and Africa - Market size and forecast 2024-2029
- 11.6.1 Saudi Arabia - Market size and forecast 2024-2029
- 11.6.2 UAE - Market size and forecast 2024-2029
- 11.6.3 South Africa - Market size and forecast 2024-2029
- 11.6.4 Israel - Market size and forecast 2024-2029
- 11.6.5 Turkey - Market size and forecast 2024-2029
- 11.7 South America - Market size and forecast 2024-2029
- 11.7.1 Brazil - Market size and forecast 2024-2029
- 11.7.2 Argentina - Market size and forecast 2024-2029
- 11.7.3 Colombia - Market size and forecast 2024-2029
- 11.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)
12 Drivers, Challenges, and Opportunity
- 12.1 Market drivers
- Pervasive data security and privacy concerns
- High implementation costs and complex integration with legacy systems
- Risk of negative customer experience and maintaining human touch
- 12.2 Market challenges
- Surging demand for 24/7, omnichannel, and personalized customer experiences
- Imperative for operational efficiency and cost reduction
- Accelerated advancements in AI, particularly generative AI
- 12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
- 12.4 Market opportunities
- Pervasive integration of generative AI into customer service platforms
- Evolution from simple chatbots to autonomous AI agents
- Rise of hyper-personalization and proactive customer engagement
13 Competitive Landscape
- 13.1 Overview
- 13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 13.3 Landscape disruption
- Overview on factors of disruption
- 13.4 Industry risks
- Impact of key risks on business
14 Competitive Analysis
- 14.1 Companies profiled
- Companies covered
- 14.2 Company ranking index
- Company ranking index
- 14.3 Market positioning of companies
- Matrix on companies position and classification
- 14.4 Ada Support Inc.
- Ada Support Inc. - Overview
- Ada Support Inc. - Product / Service
- Ada Support Inc. - Key offerings
- SWOT
- 14.5 Amazon Web Services Inc.
- Amazon Web Services Inc. - Overview
- Amazon Web Services Inc. - Product / Service
- Amazon Web Services Inc. - Key news
- Amazon Web Services Inc. - Key offerings
- SWOT
- 14.6 Cognigy GmbH
- Cognigy GmbH - Overview
- Cognigy GmbH - Product / Service
- Cognigy GmbH - Key offerings
- SWOT
- 14.7 Drift.com Inc.
- Drift.com Inc. - Overview
- Drift.com Inc. - Product / Service
- Drift.com Inc. - Key offerings
- SWOT
- 14.8 Freshworks Inc.
- Freshworks Inc. - Overview
- Freshworks Inc. - Product / Service
- Freshworks Inc. - Key offerings
- SWOT
- 14.9 Google LLC
- Google LLC - Overview
- Google LLC - Product / Service
- Google LLC - Key offerings
- SWOT
- 14.10 HubSpot Inc.
- HubSpot Inc. - Overview
- HubSpot Inc. - Product / Service
- HubSpot Inc. - Key offerings
- SWOT
- 14.11 Intercom Inc.
- Intercom Inc. - Overview
- Intercom Inc. - Product / Service
- Intercom Inc. - Key offerings
- SWOT
- 14.12 IBM Corp.
- IBM Corp. - Overview
- IBM Corp. - Business segments
- IBM Corp. - Key news
- IBM Corp. - Key offerings
- IBM Corp. - Segment focus
- SWOT
- 14.13 Kustomer
- Kustomer - Overview
- Kustomer - Product / Service
- Kustomer - Key offerings
- SWOT
- 14.14 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT
- 14.15 OpenAI
- OpenAI - Overview
- OpenAI - Product / Service
- OpenAI - Key offerings
- SWOT
- 14.16 Salesforce Inc.
- Salesforce Inc. - Overview
- Salesforce Inc. - Product / Service
- Salesforce Inc. - Key news
- Salesforce Inc. - Key offerings
- SWOT
- 14.17 Sprinklr Inc.
- Sprinklr Inc. - Overview
- Sprinklr Inc. - Product / Service
- Sprinklr Inc. - Key offerings
- SWOT
- 14.18 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- SWOT
15 Appendix
- 15.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
- 15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 15.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 15.4 Research methodology
- Research methodology
- 15.5 Data procurement
- Information sources
- 15.6 Data validation
- Data validation
- 15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 15.8 Data synthesis
- Data synthesis
- 15.9 360 degree market analysis
- 360 degree market analysis
- 15.10 List of abbreviations
- List of abbreviations
