India Contact Center Software Market Forecast 2022-2028

The India contact center software market is predicted to record a CAGR of 21.72% during the forecast period, 2022-2028. Increasing investments in product development and strategic initiatives by key players promote market growth in the country.

MARKET INSIGHTS

Contact center software increases the efficiency and effectiveness of contact centers, specifically focusing on facilitating interactions between contact center agents and customers. This software specifically functions to report and track key metrics of those interactions. Moreover, contact center software consists of user-established rules that assist specific types of inquiries of contacts to route to agents with appropriate skill sets.

India is witnessing a surge in investment by the market players to develop contact center technologies. The market players take strategic initiatives for product developments, product launches, etc., which, in turn, promotes the growth of the India contact center software market. Several products in the Indian market offer multi-national companies and organizations advanced flexibility, dispersed contact center operations, redundancy, and scale. Hence, all such factors are expected to promote the contact center software market growth across India during the forecast period.

COMPETITIVE INSIGHTS

Some of the players operating in the market include: Genesys Telecommunications Laboratories Inc, Cisco Systems Inc, Unify Inc, ZTE Corporation, etc.

Our report offerings include:

Explore key findings of the overall market

Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)

Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions

Market Segmentation caters to a thorough assessment of key segments with their market estimations

Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share

Key analytics: Porter's Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.

Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.

Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

Product Code: 45260

1. RESEARCH SCOPE & METHODOLOGY

1.1. STUDY OBJECTIVES
1.2. SCOPE OF STUDY
1.3. METHODOLOGY
1.4. ASSUMPTIONS & LIMITATIONS

2. EXECUTIVE SUMMARY

2.1. MARKET SIZE & ESTIMATES
2.2. COUNTRY SNAPSHOT
2.3. COUNTRY ANALYSIS
2.4. KEY GROWTH ENABLERS
2.5. KEY CHALLENGES

3. KEY ANALYTICS

3.1. IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
3.2. KEY MARKET TRENDS
3.3. PORTER'S FIVE FORCES ANALYSIS
- 3.3.1. BUYERS POWER
- 3.3.2. SUPPLIERS POWER
- 3.3.3. SUBSTITUTION
- 3.3.4. NEW ENTRANTS
- 3.3.5. INDUSTRY RIVALRY
3.4. OPPORTUNITY MATRIX
3.5. PESTLE ANALYSIS-INDIA
3.6. VALUE CHAIN ANALYSIS
- 3.6.1. OBTAIN DATA
- 3.6.2. KNOW THE CUSTOMER
- 3.6.3. DEVELOP STRATEGY
- 3.6.4. COMPANY CULTURE
- 3.6.5. COMMIT RESOURCES
- 3.6.6. MONITOR SUCCESS
3.7. KEY BUYING CRITERIA
- 3.7.1. FLEXIBILITY
- 3.7.2. SCALABILITY
- 3.7.3. EASE OF USE
- 3.7.4. DEPLOYMENT TIME
3.8. REGULATORY FRAMEWORK

4. MARKET BY COMPONENT

4.1. SOFTWARE
4.2. SERVICES

5. MARKET BY DEPLOYMENT

5.1. ON-PREMISE
5.2. CLOUD

6. MARKET BY ENTERPRISE SIZE

6.1. SMALL & MEDIUM ENTERPRISES
6.2. LARGE ENTERPRISES

7. MARKET BY INDUSTRY VERTICAL

7.1. BFSI
7.2. HEALTHCARE
7.3. RETAIL & E-COMMERCE
7.4. GOVERNMENT AND EDUCATION
7.5. IT AND TELECOM
7.6. TRAVEL & HOSPITALITY

8. COMPETITIVE LANDSCAPE

8.1. KEY STRATEGIC DEVELOPMENTS
- 8.1.1. MERGERS & ACQUISITIONS
- 8.1.2. PRODUCT LAUNCHES & DEVELOPMENTS
- 8.1.3. PARTNERSHIPS & AGREEMENTS
- 8.1.4. BUSINESS EXPANSIONS & DIVESTITURES
8.2. COMPANY PROFILES
- 8.2.1. ARIA TELECOM SOLUTIONS PRIVATE LIMITED
- 8.2.2. CUBE SOFTWARE PRIVATE LIMITED
- 8.2.3. DELVETECH SOFTWARE PRIVATE LIMITED
- 8.2.4. HODUSOFT PVT LTD
- 8.2.5. SAN SOFTWARES

Product Code: 45260

LIST OF TABLES

TABLE 1: MARKET SNAPSHOT - CONTACT CENTER SOFTWARE
TABLE 2: REGULATORY FRAMEWORK
TABLE 3: INDIA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 4: INDIA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2028 (IN $ MILLION)
TABLE 5: INDIA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 6: INDIA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2028 (IN $ MILLION)
TABLE 7: INDIA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 8: INDIA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2028 (IN $ MILLION)
TABLE 9: INDIA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 10: INDIA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2028 (IN $ MILLION)
TABLE 11: LIST OF MERGERS & ACQUISITIONS
TABLE 12: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS
TABLE 13: LIST OF PARTNERSHIPS & AGREEMENTS
TABLE 14: LIST OF BUSINESS EXPANSIONS & DIVESTITURES

LIST OF FIGURES

FIGURE 1: KEY MARKET TRENDS
FIGURE 2: PORTER'S FIVE FORCES ANALYSIS
FIGURE 3: OPPORTUNITY MATRIX
FIGURE 4: VALUE CHAIN ANALYSIS
FIGURE 5: KEY BUYING CRITERIA
FIGURE 6: INDIA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2021
FIGURE 7: INDIA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2028 (IN $ MILLION)
FIGURE 8: INDIA CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2028 (IN $ MILLION)
FIGURE 9: INDIA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2021
FIGURE 10: INDIA CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2028 (IN $ MILLION)
FIGURE 11: INDIA CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2028 (IN $ MILLION)
FIGURE 12: INDIA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY ENTERPRISE SIZE, IN 2021
FIGURE 13: INDIA CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ENTERPRISES, 2022-2028 (IN $ MILLION)
FIGURE 14: INDIA CONTACT CENTER SOFTWARE MARKET, BY LARGE ENTERPRISES, 2022-2028 (IN $ MILLION)
FIGURE 15: INDIA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRY VERTICAL, IN 2021
FIGURE 16: INDIA CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2028 (IN $ MILLION)
FIGURE 17: INDIA CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2028 (IN $ MILLION)
FIGURE 18: INDIA CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2028 (IN $ MILLION)
FIGURE 19: INDIA CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2028 (IN $ MILLION)
FIGURE 20: INDIA CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2028 (IN $ MILLION)
FIGURE 21: INDIA CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2028 (IN $ MILLION)