Virtual PBX Market by Function, Organization Size, Vertical - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation

List of Tables

The Global Virtual PBX Market is forecasted to grow significantly, with a projected USD 6,690.58 million in 2023 at a CAGR of 13.15% and expected to reach a staggering USD 16,046.37 million by 2030.

The Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and High Inflation is expected to have significant long-term effects on the Global Virtual PBX Market. The ongoing research considers the changes in consumer behavior, supply chain disruptions, and government interventions caused by the pandemic. Similarly, the report considers the ongoing political and economic uncertainty in Eastern Europe caused by the Russia-Ukraine Conflict and its potential implications for demand-supply balances, pressure on pricing variants, and import/export and trading. Additionally, the report addresses the impact of High Inflation on the global economy and details fiscal policies measuring and reducing its effects on demand, supply, cash flow, and currency exchange.

Market Segmentation & Coverage:

This research report categorizes the Global Virtual PBX Market in order to forecast the revenues and analyze trends in each of following sub-markets:

Based on Function, market is studied across Bandwidth Management & Optimization, Compliance Management Services, Configuration & Change Management, Emergency Call Routing Services, Network Traffic Management, Online Charging Services, Protocol Management Services, Virtual Assistance & Support, and Virtual Deployment & Setup. The Bandwidth Management & Optimization commanded largest market share of 15.89% in 2022, followed by Emergency Call Routing Services.

Based on Organization Size, market is studied across Large Enterprise and Small & Medium Enterprise (SMEs). The Large Enterprise commanded largest market share of 66.77% in 2022, followed by Small & Medium Enterprise (SMEs).

Based on Vertical, market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology & Telecommunication, Manufacturing, Media & Entertainment, and Travel & Hospitality. The Consumer Goods & Retail commanded largest market share of 15.65% in 2022, followed by Information Technology & Telecommunication.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Americas commanded largest market share of 37.22% in 2022, followed by Europe, Middle East & Africa.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is essential for assessing the Global Virtual PBX Market. It provides a comprehensive evaluation of vendors by examining key metrics within Business Strategy and Product Satisfaction, allowing users to make informed decisions based on their specific needs. This advanced analysis then organizes these vendors into four distinct quadrants, which represent varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital(V).

Market Share Analysis:

The Market Share Analysis offers an insightful look at the current state of vendors in a particular market space. By comparing vendor contributions to overall revenue, customer base, and other key metrics, we can give companies a greater understanding of their performance and what they are up against when competing for market share. The analysis also sheds light on just how competitive any given sector is about accumulation, fragmentation dominance, and amalgamation traits over the base year period studied.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation

5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Virtual PBX Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Virtual PBX Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Virtual PBX Market?

4. What is the competitive strategic window for opportunities in the Global Virtual PBX Market?

5. What are the technology trends and regulatory frameworks in the Global Virtual PBX Market?

6. What is the market share of the leading vendors in the Global Virtual PBX Market?

7. What modes and strategic moves are considered suitable for entering the Global Virtual PBX Market?

Product Code: MRR-030298DFFDD0

1. Preface

1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology

2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

4.1. Introduction
4.2. Virtual PBX Market, by Function, 2022 vs 2030
4.3. Virtual PBX Market, by Organization Size, 2022 vs 2030
4.4. Virtual PBX Market, by Vertical, 2022 vs 2030
4.5. Virtual PBX Market, by Region, 2022 vs 2030

5. Market Insights

5.1. Market Dynamics
- 5.1.1. Drivers
  - 5.1.1.1. Rising digital transformation initiatives and popularity of hosted PBX
  - 5.1.1.2. Increasing adoption of telco cloud computing with rise of AI and ML
  - 5.1.1.3. Growing adoption by large & medium business enterprises
- 5.1.2. Restraints
  - 5.1.2.1. Concerns related to security of the virtual PBX
- 5.1.3. Opportunities
  - 5.1.3.1. Technological advancements in PBX technologies with new advanced features
  - 5.1.3.2. Potential investments in VoIP and small business PBX systems
- 5.1.4. Challenges
  - 5.1.4.1. Operational restrictions & requirements and scalability limitations
5.2. Market Trends
5.3. Cumulative Impact of COVID-19
5.4. Cumulative Impact of Russia-Ukraine Conflict
5.5. Cumulative Impact of High Inflation
5.6. Porter's Five Forces Analysis
- 5.6.1. Threat of New Entrants
- 5.6.2. Threat of Substitutes
- 5.6.3. Bargaining Power of Customers
- 5.6.4. Bargaining Power of Suppliers
- 5.6.5. Industry Rivalry
5.7. Value Chain & Critical Path Analysis
5.8. Regulatory Framework
5.9. Client Customization

6. Virtual PBX Market, by Function

6.1. Introduction
6.2. Bandwidth Management & Optimization
6.3. Compliance Management Services
6.4. Configuration & Change Management
6.5. Emergency Call Routing Services
6.6. Network Traffic Management
6.7. Online Charging Services
6.8. Protocol Management Services
6.9. Virtual Assistance & Support
6.10. Virtual Deployment & Setup

7. Virtual PBX Market, by Organization Size

7.1. Introduction
7.2. Large Enterprise
7.3. Small & Medium Enterprise (SMEs)

8. Virtual PBX Market, by Vertical

8.1. Introduction
8.2. Aerospace & Defense
8.3. Automotive & Transportation
8.4. Banking, Financial Services & Insurance
8.5. Building, Construction & Real Estate
8.6. Consumer Goods & Retail
8.7. Education
8.8. Energy & Utilities
8.9. Government & Public Sector
8.10. Healthcare & Life Sciences
8.11. Information Technology & Telecommunication
8.12. Manufacturing
8.13. Media & Entertainment
8.14. Travel & Hospitality

9. Americas Virtual PBX Market

9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States

10. Asia-Pacific Virtual PBX Market

10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam

11. Europe, Middle East & Africa Virtual PBX Market

11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom

12. Competitive Landscape

12.1. FPNV Positioning Matrix
12.2. Market Share Analysis, By Key Player
12.3. Competitive Scenario Analysis, By Key Player
- 12.3.1. Merger & Acquisition
  - 12.3.1.1. Dstny acquires Flexfone in Denmark to create one of the leading B2B UCaaS providers in the Danish markets.
  - 12.3.1.2. Vonex Limited agreed to acquire OntheNet for $9.6 million
  - 12.3.1.3. UCass Company Cloudli Communications acquires ConnectMeVoice
  - 12.3.1.4. CallTower Broadens Portfolio with OneStream Acquisition
- 12.3.2. Agreement, Collaboration, & Partnership
  - 12.3.2.1. Alianza Empowers Service Providers to Grow Cloud Communications Revenue with a Robust Cloud PBX Integration for Microsoft Teams
  - 12.3.2.2. Xorcom IP PBX Solutions Teams Up with MicroVillage (India) to Expand Presence in the Rapidly Expanding Indian Market
  - 12.3.2.3. Omantel Inks Partnership With Otaxi To Provide Tourist Sim Card
- 12.3.3. New Product Launch & Enhancement
  - 12.3.3.1. Leader's Breeze Connect Launches Cloud-Based Phone System
- 12.3.4. Investment & Funding
  - 12.3.4.1. Viirtue Secures $10M+ Funding for Reseller Quote-to-Cash Platform ViiBe
- 12.3.5. Award, Recognition, & Expansion
  - 12.3.5.1. Pennsylvania's CJDAC adopts Comcast Business cloud PBX for crisis hotline

13. List of Company Mentioned

14. Appendix

14.1. Discussion Guide
14.2. License & Pricing