PUBLISHER: 360iResearch | PRODUCT CODE: 1379449

PUBLISHER: 360iResearch | PRODUCT CODE: 1379449

Interactive Voice Response Systems Market by Technology (Speech Based, Text-to-Speech, Touch Tone Based), Product (Services, Solutions), Deployment, Organization Size, End-User - Global Forecast 2023-2030

PUBLISHED: October 16, 2023

PAGES: 183 Pages

DELIVERY TIME: 1-2 business days

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The Interactive Voice Response Systems Market is projected to reach USD 9.26 billion by 2030 from USD 5.19 billion in 2022, at a CAGR of 7.49% during the forecast period.

Global Interactive Voice Response Systems Market

KEY MARKET STATISTICS
Base Year Value [2022]	USD 5.19 billion
Estimated Year Value [2023]	USD 5.56 billion
Forecast Year Value [2030]	USD 9.26 billion
CAGR (%)	7.49%

Interactive Voice Response Systems Market - IMG1

Market Segmentation & Coverage:

This research report analyzes various sub-markets, forecasts revenues, and examines emerging trends in each category to provide a comprehensive outlook on the Interactive Voice Response Systems Market.

Based on Technology, market is studied across Speech Based, Text-to-Speech, and Touch Tone Based. The Speech Based is projected to witness significant market share during forecast period.

Based on Product, market is studied across Services and Solutions. The Services is further studied across Installations, Maintenance & Support, and Training & Education. The Solutions is further studied across Call Routing, Outbond, and Self-service. The Solutions is projected to witness significant market share during forecast period.

Based on Deployment, market is studied across Cloud and On-premise. The Cloud is projected to witness significant market share during forecast period.

Based on Organization Size, market is studied across Large Enterprise and Small & Medium Enterprise. The Small & Medium Enterprise is projected to witness significant market share during forecast period.

Based on End-User, market is studied across BFSI, Education, Government & Public Sector, Healthcare, IT & Telecommunication, Media & Entertainment, Retail & eCommerce, Transportation & Logistics, and Travel. The BFSI is projected to witness significant market share during forecast period.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Europe, Middle East & Africa is projected to witness significant market share during forecast period.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix is an indispensable tool for assessing the Interactive Voice Response Systems Market. It comprehensively evaluates vendors, analyzing key metrics related to Business Strategy and Product Satisfaction. This enables users to make informed decisions tailored to their specific needs. Through advanced analysis, vendors are categorized into four distinct quadrants, each representing a different level of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V). Be assured that this insightful framework empowers decision-makers to navigate the market with confidence.

Market Share Analysis:

The Market Share Analysis offers invaluable insights into the vendor landscape Interactive Voice Response Systems Market. By evaluating their impact on overall revenue, customer base, and other key metrics, we provide companies with a comprehensive understanding of their performance and the competitive environment they confront. This analysis also uncovers the level of competition in terms of market share acquisition, fragmentation, dominance, and industry consolidation during the study period.

Key Company Profiles:

The report delves into recent significant developments in the Interactive Voice Response Systems Market, highlighting leading vendors and their innovative profiles. These include 8x8 Inc., Alvaria, Inc., Aria Telecom solutions Pvt Ltd., AT&T Inc., Atos SE, Avaya LLC, Cisco Systems, Inc., Concentrix Corporation, Dialogic Corporation by Enghouse Systems Limited, Five9, Inc., Genesys Cloud Services, Inc., IVR Lab by A Stormfire Group Company, Mitel Networks Corporation, NEC Corporation, NICE Ltd., Nuance Communications, Inc. by Microsoft Corporation, Oracle Corporation, RingCentral, Inc., True Image Interactive, Inc., Verizon Communications Inc., Voicent Communications, Inc., Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson, and West Technology Group, LLC.

The report offers valuable insights on the following aspects:

1. Market Penetration: It provides comprehensive information about key players' market dynamics and offerings.

2. Market Development: In-depth analysis of emerging markets and penetration across mature market segments, highlighting lucrative opportunities.

3. Market Diversification: Detailed information about new product launches, untapped geographies, recent developments, and investments.

4. Competitive Assessment & Intelligence: Exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of leading players.

5. Product Development & Innovation: Intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast for the Interactive Voice Response Systems Market?

2. Which products, segments, applications, and areas hold the highest investment potential in the Interactive Voice Response Systems Market?

3. What is the competitive strategic window for identifying opportunities in the Interactive Voice Response Systems Market?

4. What are the latest technology trends and regulatory frameworks in the Interactive Voice Response Systems Market?

5. What is the market share of the leading vendors in the Interactive Voice Response Systems Market?

6. Which modes and strategic moves are suitable for entering the Interactive Voice Response Systems Market?

Product Code: MRR-2A0283E256A1

1. Preface

1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology

2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

4.1. Introduction
4.2. Interactive Voice Response Systems Market, by Region

5. Market Insights

5.1. Market Dynamics
- 5.1.1. Drivers
  - 5.1.1.1. Increasing demand for 24/7 customer service support
  - 5.1.1.2. Rising customer preference for self-service options
  - 5.1.1.3. Growing focus on personalization and customer engagement
- 5.1.2. Restraints
  - 5.1.2.1. High initial setup costs for implementing IVR systems
- 5.1.3. Opportunities
  - 5.1.3.1. Growing integration of AI and NLP technologies into IVR systems
  - 5.1.3.2. Emerging application in healthcare settings for appointment scheduling, and patient inquiries
- 5.1.4. Challenges
  - 5.1.4.1. Security and privacy concerns associated with IVR systems
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter's Five Forces Analysis
- 5.5.1. Threat of New Entrants
- 5.5.2. Threat of Substitutes
- 5.5.3. Bargaining Power of Customers
- 5.5.4. Bargaining Power of Suppliers
- 5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. Interactive Voice Response Systems Market, by Technology

6.1. Introduction
6.2. Speech Based
6.3. Text-to-Speech
6.4. Touch Tone Based

7. Interactive Voice Response Systems Market, by Product

7.1. Introduction
7.2. Services
- 7.3.1. Installations
- 7.3.2. Maintenance & Support
- 7.3.3. Training & Education
7.3. Solutions
- 7.4.1. Call Routing
- 7.4.2. Outbond
- 7.4.3. Self-service

8. Interactive Voice Response Systems Market, by Deployment

8.1. Introduction
8.2. Cloud
8.3. On-premise

9. Interactive Voice Response Systems Market, by Organization Size

9.1. Introduction
9.2. Large Enterprise
9.3. Small & Medium Enterprise

10. Interactive Voice Response Systems Market, by End-User

10.1. Introduction
10.2. BFSI
10.3. Education
10.4. Government & Public Sector
10.5. Healthcare
10.6. IT & Telecommunication
10.7. Media & Entertainment
10.8. Retail & eCommerce
10.9. Transportation & Logistics
10.10. Travel

11. Americas Interactive Voice Response Systems Market

11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States

12. Asia-Pacific Interactive Voice Response Systems Market

12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam

13. Europe, Middle East & Africa Interactive Voice Response Systems Market

13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom

14. Competitive Landscape

14.1. FPNV Positioning Matrix
14.2. Market Share Analysis, By Key Player
14.3. Competitive Scenario Analysis, By Key Player

15. Competitive Portfolio

15.1. Key Company Profiles
- 15.1.1. 8x8 Inc.
- 15.1.2. Alvaria, Inc.
- 15.1.3. Aria Telecom solutions Pvt Ltd.
- 15.1.4. AT&T Inc.
- 15.1.5. Atos SE
- 15.1.6. Avaya LLC
- 15.1.7. Cisco Systems, Inc.
- 15.1.8. Concentrix Corporation
- 15.1.9. Dialogic Corporation by Enghouse Systems Limited
- 15.1.10. Five9, Inc.
- 15.1.11. Genesys Cloud Services, Inc.
- 15.1.12. IVR Lab by A Stormfire Group Company
- 15.1.13. Mitel Networks Corporation
- 15.1.14. NEC Corporation
- 15.1.15. NICE Ltd.
- 15.1.16. Nuance Communications, Inc. by Microsoft Corporation
- 15.1.17. Oracle Corporation
- 15.1.18. RingCentral, Inc.
- 15.1.19. True Image Interactive, Inc.
- 15.1.20. Verizon Communications Inc.
- 15.1.21. Voicent Communications, Inc.
- 15.1.22. Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson
- 15.1.23. West Technology Group, LLC
15.2. Key Product Portfolio

16. Appendix

16.1. Discussion Guide
16.2. License & Pricing