Travel & Expense Management: Key Opportunities, Emerging Trends & Market Forecasts 2022-2027

Description

Juniper Research's latest “Travel & Expense Management” research provides a detailed analysis of this evolving market. The research includes an extensive evaluation of 20 travel & expense management vendors via the Juniper Research Competitor Leaderboard.

The report covers current market opportunities, key recommendations and future prospects. It also includes a comprehensive dataset for key travel & expense management metrics, featuring total travel & expense management revenue for different models of travel & expense management software and various business sizes.

This research suite comprises:

Market Trends & Strategies (PDF)

Competitor Leaderboard (PDF)

Data & Forecasts (PDF & Excel)

12 Months' Access to harvest Online Data Platform

KEY FEATURES

Market Dynamics: Insights into key trends and challenges within the travel & expense management market; addressing challenges posed by expense fraud, changes in usage trends, and technological developments in the travel & expense management market. It also includes a regional analysis examining the current development of the travel & expense management market in 20 countries, as well as payment methods and future prospects.

Key Takeaways & Strategic Recommendations: Analysis of key development opportunities within the travel & expense management market, accompanied by key strategic recommendations for stakeholders including fintechs, CRM providers and ERP providers who all offer some form of travel & expense management software.

Benchmark Industry Forecasts: Includes forecasts for total revenue for travel & expense management software, split by payment models. This data is further split by our 8 key forecast regions and 60 countries:
- North America:
  - Canada, US
- Latin America:
  - Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay
- West Europe:
  - Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
- Central & East Europe:
  - Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine
- Far East & China:
  - China, Hong Kong, Japan, South Korea
- Indian Subcontinent:
  - Bangladesh, India, Nepal, Pakistan
- Rest of Asia Pacific:
  - Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
- Africa & Middle East:
  - Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 20 travel & expense management vendors, via the Juniper Research Competitor Leaderboard:
- Airbase
- Apptricity
- Basware
- Coupa
- DATABASICS
- Emburse
- Expense8
- Expensein
- Expensify
- Fyle
- Infor
- Oracle
- Pleo
- Rydoo
- SAP Concur
- Serko
- Soldo
- TripActions
- Xero
- Zoho Expense
KEY QUESTIONS ANSWERED

1. What is the state of the travel & expense management market?

2. What are the key drivers of the travel & expense management market?

3. What are the primary functions and features of travel & expense management software, and how do they benefit businesses?

4. Who are the leading vendors in the travel & expense management market?

5. Which markets will have the greatest adoption of travel & expense management software over the next five years?

COMPANIES REFERENCED

Interviewed: Basware, Expense8, Zoho.

Case Studied: Brex, Oversight, Revolut, Sonya.

Included in Juniper Research Competitor Leaderboard: Airbase, Apptricity, Basware, Coupa, DATABASICS, Emburse, Expense8, Expenseify, Expensin, Fyle, Infor, Oracle, Pleo, Rydoo, SAP Concur, Serko, Soldo, TripActions, Xero, Zoho.

Mentioned: 3CX, 8common ltd, Accel, Accenture, ADP, Advent International, AdventNet, Airbus, Alien, Allianz Partners, Amazon, American Express, Anthem, AON, Aprio, Ascot, AT&T, Atlas Travel, ATPI Group, Bamboo HR, Battery, BCD Travel, Beenext, Birst, Blue Dot, bob, Bolt, Brex, British Airways, Burger King, Byron, Cameo, Canon, Century 21, Ceridian, Citi Ventures, Coatue, Coda, Codestone Solutions Ltd, Computel Group, Comtravo, Cordia Partners, Datacamp, DataStax, Dawn, DBS, Deloitte, Etap-On-Line, Experian, FCM EMEA, FedEx, Fivetran, Fleetcor, Freshworks, Garmin, Gong, GrowthForce, GT Nexus, Hard Rock Café, Harness, HP, HSBC, Hubdoc, IDC, IDEO.org, ING, Itas, Itilite, Koch Equity, KPMG, La Trobe University, Lawson Software, Lockheed Martin, Lyft, Lyst, Mastercard, Meon Valley Travel, Meta, Microsoft, Nando's, Netflix, NetScout, NetSuite, NTT Data Business Solutions, P&G, PayPal, Personio, Planday, Pravega Ventures, Puma, Recruit, Redmond, Reed & Mackey, Resia, Sabre, Sage Intacct, Salesforce, Samsonite, Sanofi, SAP, Siemens, Starmount, Steadview, TaxCycle, Tickstar, Tiger Global, TKT Konnect, Toyota, TravelPerk, Triathlon Ireland, Uber, Unilever, US Army, VAT It. Taxback International, Vend, Veolia, Verizon, Visa, WeTransfer, Wex, Workday, WorkflowMax, Xerox.

DATA & INTERACTIVE FORECAST

Data Splits for:

T&E Management Usage
Term Licence T&E Management Software
SaaS-Based T&E Management Software

Metrics include average cost per term licence and total travel & expense management revenue for both term licence and SaaS-based models.

Geographical splits: 60 countries
Number of tables: Over 61 tables
Number of datapoints: Over 27,800 datapoints

harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and receive alerts whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the interactive scenario tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a client's ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

The total revenue generated by T&E management software will reach $16 billion globally by 2027, up from $8.7 billion in 2022. It is predicted that the risk of expense fraud will increase as hybrid working grows, with remote work offering the ideal environment for employees to submit fraudulent reports.

It is anticipated that growing risks of employee expense fraud will drive demandfor T&E management solutions. Manual T&E management practices are unable todetect expense fraud and incapable of identifying all cases of fraudulent activitydue to the volume of expense reports submitted.

In contrast, dedicated T&E management solutions are capable of detecting andresolving numerous varieties of expense fraud, such as duplicate claims, byleveraging AI (Artificial Intelligence) to detect new methods of fraud; savingbusinesses time and money. Given these benefits are often overlooked, JuniperResearch recommends that vendors in the market prioritise the development ofAI-based anti-expense fraud capabilities and demonstrating these benefits whenmarketing their solutions.

Additionally, following the COVID-19 pandemic, remote working has becomeincreasingly commonplace. The report found that this has led to a rise in expensefraud as less supervision and outdated manual T&E management processesenable employees to more readily submit fraudulent expense reports.

Accordingly, vendors in the market must provide a streamlined solution thatautomates the creation of expense reports and reduces the administrative burdenon employees who work remotely.

Market Trends & Strategies

1. Key Takeaways & Strategic Recommendations

1.1. Key Takeaways
1.2. Strategic Recommendations

2. Market Landscape

2.1. Introduction
- Figure 2.1: Expense Management Process
2.2. The Need for Expense Management Software
- Figure 2.2: Top 5 Pain Paints in Manual Expense Management
- Figure 2.3: Benefits of Automated Expense Management Software
2.3. Functions
- 2.3.1. Payment Integration
- 2.3.2. Expense Reports
- 2.3.3. Approval Workflows
- 2.3.4. Data & Analytics
- 2.3.5. Software Integration
- 2.3.6. Mileage Tracking
- 2.3.7. AI and Machine Learning
2.4. Market Drivers and Constraints
2.5. Expense Fraud
- 2.5.1. The Prevalence of Expense Fraud
  - Figure 2.6: Most Common Forms of Expense Fraud
- 2.5.2. Combatting Expense Fraud
2.6. Variety of Businesses Offering T&E Management Software
- Figure 2.7: Types of Business Offering T&E Management Software
- 2.6.1. Dedicated T&E Providers/Fintechs
- 2.6.2. HR Companies
- 2.6.3. ERP Companies
- 2.6.4. Finance and Accounting Companies
- 2.6.5. Banks
2.7. Types of Payment Methods
- 2.7.1. Cash
- 2.7.2. Personal Cards
- 2.7.3. Corporate Credit Cards

3. Regional Analysis

3.1. North America
- 3.1.1. US
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.1: Travel and Expense Management Software Revenue ($m), US, 2022-2027
- 3.1.2. Canada
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.2: T&M Management Software Revenue ($m), Canada, 2022-2027
3.2. West Europe
- 3.2.1. Germany
  - i. Current Developments
    - Figure 3.3: Proportion of Remote Workers in Germany, Split by Industry, 2022
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.4: Travel and Expense Management Software Revenue ($m), Germany, 2022-2027
- 3.2.2. UK
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.5: T&E Management Software Revenue ($m), UK, 2022-2027
3.3. Latin America
- 3.3.1. Brazil
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.6: T&E Management Software Revenue ($m), Brazil, 2022-2027
- 3.3.2. Mexico
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.7: T&E Management Software Revenue ($m), Mexico, 2022-2027
3.4. Central & East Europe
- 3.4.1. Croatia
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.8: T&E Management Software Revenue ($m), Croatia, 2022-2027
- 3.4.2. Czech Republic
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.9: T&E Management Software, Czech Republic, 2022-2027
3.5. Far East & China
- 3.5.1. China
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.10: T&E Management Software Revenue ($m), China, 2022-2027
- 3.5.2. Japan
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.11: T&E Management Software Revenue ($m), Japan, 2022-2027
3.6. Indian Subcontinent
- 3.6.1. India
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.12: T&E Management Software Revenue ($m), India, 2022-2027
- 3.6.2. Pakistan
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.13: T&E Management Software Revenue ($m), Pakistan, 2022-2027
3.7. Rest of Asia Pacific
- 3.7.1. Australia
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.14: T&E Management Software Revenue ($m), Australia, 2022-2027
- 3.7.2. New Zealand
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.15: T&E Management Software Revenue ($m), New Zealand, 2022-2027
- 3.7.3. Singapore
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.16: T&E Management Software Revenue ($m), Singapore, 2022-2027
3.8. Africa & Middle East
- 3.8.1. Qatar
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.17: T&E Management Software Revenue ($m), Qatar, 2022-2027
- 3.8.2. South Africa
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.18: T&E Management Software Revenue ($m), South Africa, 2022-2027
- 3.8.3. United Arab Emirates
  - i. Current Developments
  - ii. Payment Methods
  - iii. Future Outlook
    - Figure 3.19: T&E Management Software Revenue ($m), United Arab Emirates, 2022-2027

Competitor Leaderboard

1. Competitor Leaderboard

1.1. Why Read This Report
- Table 1.1: Juniper Research Competitor Leaderboard Travel and Expense Management Vendors Included & Product Portfolio
- Figure 1.2: Juniper Research Competitor Leaderboard
- Table 1.3: Juniper Research Competitor Leaderboard Vendors & Positioning
- Table 1.4: Juniper Research Competitor Leaderboard for Travel and Expense Management Vendors Heatmap
1.2. Vendor Profiles
- 1.2.1. Airbase
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.2. Apptricity
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.3. Basware
  - i. Corporate
    - Table 1.5: Basware's Financial Snapshot ($m), FY 2020-2021
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.4. Coupa
  - i. Corporate
    - Table 1.6: Coupa's Financial Snapshot ($m), FY 2021-2022
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.5. DATABASICS
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.6. Emburse
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
    - Figure 1.7: Emburse Certify AP Automation Process
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.7. Expense8
  - i. Corporate
    - Table 1.8: 8common's Financial Snapshot ($m), FY 2020-2021
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.8. Expensein
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.9. Expensify
  - i. Corporate
    - Table 1.9: Expensify's Financial Snapshot ($m), FY 2020-2021
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.10. Fyle
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
    - Figure 1.10: Fyle's Partnership Network Snapshot
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.11. Infor
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.12. Oracle
  - i. Corporate
    - Table 1.11: Oracle's Financial Snapshot ($m), FY 2021-2022
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.13. Pleo
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.14. Rydoo
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.15. SAP Concur
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.16. Serko
  - i. Corporate
    - Table 1.12: Serko's Financial Snapshot ($m), FY 2021-2022
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.17. Soldo
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
    - Figure 1.13: Soldo's Customer Snapshot
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.18. TripActions
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
    - Figure 1.14: TripActions' Customer Snapshot
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.19. Xero
  - i. Corporate
    - Table 1.15: Xero's Financial Snapshot ($m), FY 2021-2022
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment
- 1.2.20. Zoho
  - i. Corporate
  - ii. Geographic Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research's View: Key Strengths & Strategic Deployment

Juniper Research Leaderboard Assessment Methodology

Limitations & Interpretations
- Table 1.16: Juniper Research Competitor Leaderboard Factors

Data & Forecasting

1. Forecast Methodology

1.1. Methodology & Assumptions
- Figure 1.1: Travel and Expense Management Forecast Methodology

2. Business Usage Forecasts

2.1. Business Adoption of T&E Management Software Forecasts
- 2.1.1. Number of Businesses Using T&E Management Software
  - Table & Figure 2.1: Number of Businesses Using T&E Management Software (m), Split by 8 Key Regions, 2022-2027
- 2.1.2. Number of Businesses Using Term Licence-based T&E Management Software
  - Table & Figure 2.2: Number of Businesses Using Term Licence-based T&E Management Software (m), Split by 8 Key Regions, 2022-2027
  - Table 2.3: Proportion of Businesses Using T&E Management Software That Pay via Term Licence (%)
- 2.1.3. Number of Businesses Using SaaS-based T&E Management Software
  - Table & Figure 2.4: Number of Businesses Using SaaS-based T&E Management Software (m), Split by 8 Key Regions, 2022-2027
  - Figure 2.5: Proportion of Businesses Using T&E Management Software that Use SaaS-based Model

3. Term Licence-based Revenue Forecasts

3.1. Revenue of Term Licence-based T&E Management Software Forecasts
- 3.1.1. Total Revenue of Term Licence-based T&E Management Software
  - Table & Figure 3.1: Total Revenue of Term Licence-Based T&E Management Software ($m), Split by 8 Key Regions, 2022-2027
- 3.1.2. Total Revenue of Term Licence-based T&E Management Software from Small Businesses
  - Table & Figure 3.2: Total Revenue of Term Licence-Based T&E Management Software from Small Businesses ($m), Split by 8 Key Regions, 2022-2027
- 3.1.3. Total Revenue of Term Licence-based T&E Management Software from Medium-sized Businesses
  - Table & Figure 3.3: Total Revenue of Term Licence-based T&E Management Software from Medium-sized Businesses ($m), Split by 8 Key Regions, 2022-2027
- 3.1.4. Total Revenue of Term Licence-based T&E Management Software from Large Businesses
  - Table & Figure 3.4: Total Revenue of Term Licence-based T&E Management Software from Large Businesses ($m), Split by 8 Key Regions, 2022-2027

4. SaaS-based Revenue Forecasts

4.1. Revenue of SaaS-based T&E Management Software Forecasts
- 4.1.1. Total Revenue of SaaS-based T&E Management Software
  - Table & Figure 4.1: Total Revenue of SaaS-Based T&E Management Software ($m), Split by 8 Key Regions, 2022-2027
- 4.1.2. Total Revenue of SaaS-based T&E Management Software from Small Businesses
  - Table & Figure 4.2: Total Revenue of SaaS-Based T&E Management Software from Small Businesses ($m), Split by 8 Key Regions, 2022-2027
- 4.1.3. Total Revenue of SaaS-based T&E Management Software from Medium-sized Businesses
  - Table & Figure 4.3: Total Revenue of SaaS-based T&E Management Software from Medium-sized Businesses ($m), Split by 8 Key Regions, 2022-2027
- 4.1.4. Total Revenue of SaaS-Based T&E Management Software from Large Businesses
  - Table & Figure 4.4: Total Revenue of SaaS-based T&E Management Software from Large Businesses ($m), Split by 8 Key Regions, 2022-2027