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Market Research Report

Mobile Voice: Emerging Opportunities for Operators & Vendors 2019-2024

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Mobile Voice: Emerging Opportunities for Operators & Vendors 2019-2024
Published: December 11, 2019 Content info:
Description

Overview:

Juniper Research's latest ‘Mobile Voice’ research provides insights into the mobile voice space. It includes comprehensive analysis of the mobile ecosystem and provides in-depth evaluations of mobile voice technologies, including:

  • HD Voice
  • Mobile & Tablet OTT VoIP
  • Video Calling
  • VoLTE
  • WebRTC
  • Wi-Fi Calling

This research suite includes:

  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF)
  • Executive Summary & Core Findings (PDF)
  • 12 months' Access to harvest Online Data Platform

Key Features:

  • Voice Market Landscape: Evaluation of the state of the mobile voice market; identifying business models and key opportunities for technologies, including:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Video Calling
    • VoLTE
    • WebRTC
    • Wi-Fi Calling
  • Juniper Research Leaderboard: Key player capability and capacity assessment of 15 leading mobile voice platform vendors.
  • Regional & Technology Impact Analysis: A technology impact assessment for mobile voice technologies across 8 key global regions, with analysis of the following criteria:
    • Cost Barriers
    • Ecosystem Readiness
    • Mass Market Impact
    • Quality of User Experience
    • Technological Barriers
    • Technological Clarity
  • Interviews with leading mobile voice service providers, including:
    • CM.com
    • Ericsson
    • Infobip
    • Interop Technologies
    • Nokia
    • Routemobile
    • Twilio
    • Voxbone
  • Benchmark Industry Forecasts: Provided for mobile voice services including VoLTE, VoWi-Fi, Mobile & Tablet VoIP, Video Calling, WebRTC and HD Voice, aligned with a detailed analysis of future development.

Key Questions:

  • 1. What major market forces are changing the mobile voice landscape?
  • 2. How will new voice services develop over the next 5 years?
  • 3. How can network operators and OTT players take advantage of these new services?
  • 4. What is the role of the CPaaS approach in the future mobile voice space?
  • 5. How will emerging technologies, such as AI and 5G, affect the market?

Data & Interactive Forecast:

Juniper Research's ‘Mobile Voice’ forecast suite includes:

  • 5-year benchmark forecasts for key metrics by 8 key regions and 16 country level splits including:
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Norway
    • Portugal
    • Russia
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • Adoption and revenue forecasts for voice services including:
    • Mobile & Tablet OTT VoIP Services
    • Mobile Video Calling
    • Operator Billed Voice Services
    • VoLTE
  • Adoption, usage and mobile data traffic forecasts for the following services:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Video Calling
    • VoLTE
    • WebRTC
    • Wi-Fi Calling
  • Access to the full set of forecast data of 85 tables and over 15,000 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research's data for 5 different metrics.

Juniper Research's highly granular interactive Excels enable clients to manipulate Juniper Research's forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients' ability to both understand a particular market and to integrate their own views into the model.

Table of Contents

Table of Contents

Deep Dive Strategy & Competition

1. Mobile Voice: Current Market Status

  • 1.1. The Current State of the Market
    • Figure 1.1: Average Operator Billed Revenue per User ($) Split by 8 Key Regions & Globally 2015-2018
    • Figure 1.2: Total Number of Third-Party OTT mVoIP Users (m) Split by 8 Key Regions 2015-2018
    • Figure 1.3: Total Number of Mobile Voice Service Users (m), Split by 6 Services, 2017 & 2018
  • 1.2. Technology Market Updates
    • 1.2.1. VoLTE Market Status
      • Figure 1.4: Total Number of Mobile Subscribers Using VoLTE (m) Split by 8 Key Regions 2015-2018
      • Figure 1.5: Global VoLTE Penetration, December 2019
      • Figure 1.6: Average Minutes of Use for Mobile VoLTE Calls per User per Month, 2015-2018
      • Figure 1.7: Operator Future VoLTE Roadmap
    • 1.2.2. Wi-Fi Calling
      • Figure 1.8: Total Number of Smartphones using VoWi-Fi (m) Split by 8 Key Regions 2015-2018
      • Figure 1.9: Average Broadband Speeds per Country (Mbps) in 2019
    • 1.2.3. OTT Voice Services
      • Figure 1.10: Enablers of OTT Players' Business Models

2. Mobile Voice Ecosystem: Regional Analysis

  • 2.1. Regional Analysis Methodology
    • Table 2.1: Regional Technological Impact Assessment Criteria for Mobile Voice
    • 2.1.1. North America
      • Figure 2.2: North America Mobile Subscriber Penetration in 2018
      • Table 2.3: Mobile Voice Services Technology Impact Analysis North America
    • 2.1.2. Latin America
      • Figure 2.4: Latin America Mobile Subscriber Penetration in 2019
      • Figure 2.5: Total Mobile Subscribers in Latin America (m) 2019 & 2024
      • Table 2.6: Mobile Voice Services Technology Impact Analysis Latin America
    • 2.1.3. West Europe
      • Figure 2.7: West Europe Mobile Subscriber Penetration in 2019
      • Table 2.8: Mobile Voice Services Technology Impact Analysis West Europe
      • Figure 2.9: Total HD Voice Capable Subscribers in West Europe (m), 2018 & 2024
      • Figure 2.10: Number of VoWi-Fi Enabled Smartphones in West Europe (m), 2019-2024
    • 2.1.4. Central & East Europe
      • Figure 2.11: Central & East Europe Mobile Subscriber Penetration in 2019
      • Table 2.12: Mobile Voice Service Technology Impact Analysis Central & East Europe
    • 2.1.5. Far East & China
      • Figure 2.13: Far East & China Mobile Subscriber Penetration in 2019
      • Figure 2.14: Total Number of VoLTE Subscribers in Far East & China VS China VS Global Totals (m), 2019-2024
      • Table 2.15: Mobile Voice Technology Technology Impact Analysis China
      • Figure 2.16: Operators' Subscriber Market Share (%), China
    • 2.1.6. Indian Subcontinent
      • Figure 2.17: Indian Subcontinent Mobile Penetration in 2019
      • Table 2.18: Mobile Voice Services Technology Impact Analysis - Indian Subcontinent
    • 2.1.7. Rest of Asia Pacific
      • Figure 2.19: Rest of Asia Pacific Mobile Penetration Rate in 2019
      • Table 2.20: Mobile Voice Services Technology Impact Analysis - Rest of Asia Pacific
    • 2.1.8. Africa & Middle East
      • Figure 2.21: Africa & Middle East Mobile Penetration Rates in 2019
      • Figure 2.22: Operator Billed Voice vs Non-Voice Revenues in Africa & Middle East ($bn) 2019-2024
      • Table 2.23: Mobile Voice Technology Technology Impact Analysis - Africa & Middle East

3. Mobile Voice: Disruptive Models & Technologies

  • 3.1. Voice in a 5G Environment
    • Figure 3.1: Number of 5G Subscribers (m) Split by 8 Key Regions 2020 & 2025
    • Figure 3.2: Global 2G, 3G, 4G and 5G Subscribers in 2025 (m)
    • i.5G & Mobile Voice Calling
      • Figure 3.3: User & Control Plane Deployments for Voice Services over LTE & 5G Networks
    • ii. 5G & Mobile Video Calling
      • Figure 3.4: Total Number of Mobile Video Calling Users (m), 2019-2024
      • Figure 3.5: Effective Operator Billed Video Calling Revenues ($m), 2019-2024
      • Case Study: Ericsson's 5G Mobile Ultrasound
  • 3.2. CPaaS (Communications-Platform-as-a-Service)
    • 3.2.1. Voice & the CPaaS Model
    • 3.2.2. The AI Investment Landscape
      • Figure 3.6: Number of Total AI-Related Acquisitions by FAMGA
  • 3.3. The Future of AI in Mobile Voice
    • 3.3.1. Near-Term
    • 3.3.2. Long-Term
  • 3.4. VA (Voice Assistants) & Mobile Voice Calling
    • Figure 3.7: Total Connected Speakers that are Capable of Voice Calls to Mobile or Landline Numbers (m), Year End 2019-2024
    • i. The VA & Smart Speaker Vendor Market
      • Figure 3.8: Global Smart Speaker Shipment (m), Q3 2019
    • 3.4.2. VA-enabled Voice Use Cases
      • Figure 3.9: Total Minutes of Use for Calls to Landline or Mobile Numbers by Connected Speakers (m), 2019-2024

4. Mobile Voice: The Competitive Landscape

  • 4.1. Mobile Voice: The Competitive Landscape
    • 4.1.1. Mobile Voice Vendor Assessment Methodology
      • Table 4.1: Mobile Voice Player Positioning Criteria
      • Figure 4.2: Juniper Leaderboard Results Mobile Voice Vendors
      • Table 4.3: Juniper Heatmap Results - Mobile Voice Vendors
    • 4.1.2. Mobile Voice Vendor Groupings Analysis
      • i. Established Leaders
      • ii. Leading Challengers
      • iii. Disruptors & Emulators
  • 4.2. Limitations & Interpretations
  • 4.3. Mobile Voice: Movers & Shakers
  • 4.4. Mobile Messaging: Player Profiles
    • 4.4.1. CM.com
      • i.Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.2. Ericsson Networks
      • i. Corporate
        • Table 4.4: Ericsson - Select Financial Information ($m) 2016-2018
      • ii.Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.3. Huawei
      • i. Corporate
        • Table 4.5: Huawei Select Financial Information ($m) 2016-2018
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
        • Figure 4.6: Huawei's VoWi-Fi Solution
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.4. iBasis
      • i. Corporate
        • Table 4.7: iBasis Select Financial Data ($m) 2017-2018
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Opportunities
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.5. Infobip
      • i. Corporate Profile
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.6. Interop Technologies
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
        • Figure 4.8: CorePlusXSM Network Architecture
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.7. Mavenir Systems
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
        • Figure 4.9: Mavenir Systems' vRAN Solution Architecture
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.8. Nokia
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
        • Figure 4.10: Nokia's AirGile Cloud-native Core Overview
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.9. Route Mobile
      • i. Corporate
      • ii. Global Reach
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.10. Sinch
      • i. Corporate Profile
        • Table 4.11: Sinch Selected Financial Information ($m) 2017-2018
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.11. Syniverse
      • i. Corporate
      • ii. Global Reach
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
        • Figure 4.12: Syniverse MVNO Applicable Services
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.12. Tomia
      • i. Corporate
      • ii. Global Reach
      • iii. Key Clients & Strategic Partnerships
      • iii.High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.13. Twilio
      • i. Corporate
        • Table 4.13: Twilio Selected Financial Information ($bn) 2016-2018
      • ii. Global Reach
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.14. Vonage
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.4.15. Voxbone
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High Level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities

Deep Dive Data & Forecasting

1. Mobile Voice: Market Forecast Summary

  • 1.1. Mobile Voice: Future Operator Roles & OTT Challengers
    • Figure 1.1: Mobile Voice Market Summary in 2024
  • 1.2. The Outlook for Voice Services
    • 1.2.1. Mobile Voice Market Outlook
  • 1.3. Mobile Voice Forecast Summary
    • 1.3.1. Total Number of Mobile Voice Service Users
      • Figure & Table 1.2: Total Number of Mobile Voice Service Users/Devices (m), Split by Service 2019-2024
    • 1.3.2. Total Mobile Operator Voice Revenues
      • Figure & Table 1.3: Total Operator Billed Voice Revenues (including MNO OTT VoIP) ($m) Split by 8 Key Regions 2019-2024

2. Mobile Operator Voice: Market Forecasts & Key Takeaways

  • 2.1. The Future of Mobile Operator Voice Services
    • 2.1.1. Mobile Operator Voice Methodology
      • Figure 2.1: Mobile Operator Voice Revenues Forecast Methodology
    • 2.1.2. Total Number of VoLTE Users
      • Figure & Table 2.2: Total Number of 4G LTE Mobile Connections Using VoLTE (m) Split by 8 Key Regions 2019-2024
    • 2.1.3. Total Effective VoLTE Revenues
      • Figure & Table 2.3: Total Effective VoLTE Revenues ($m) Split by 8 Key Regions 2019-2024

3. OTT Mobile Voice: Market Forecasts & Key Takeaways

  • 3.1. The OTT Voice Market
    • 3.1.1. Introduction
    • 3.1.2. Methodology
    • 3.1.3. The Addressable Market
      • Figure 3.1: OTT VoIP Forecasting Methodology
      • Figure 3.2: Tablet VoIP Forecasting Methodology
  • 3.2. OTT Mobile Voice Forecasts
    • 3.2.1. Active Users of Mobile OTT Voice Services
      • Figure & Table 3.3: Total Number of OTT mVoIP Users (m) Split by 8 Key Regions 2019-2024
    • 3.2.2. Total Third Party Cellular VoIP Data
      • Figure & Table 3.4: Total Third Party OTT VoIP Data Usage (PB/Annum) Split by 8 Key Regions 2019-2024
    • 3.2.3. Total OTT Mobile Voice Revenues
      • Figure & Table 3.5: Total Revenues from All OTT mVoIP Services (MNO & Third Party Services) ($m) Split by 8 Key Regions 2019-2024
  • 3.3. OTT Tablet VoIP Forecasts
    • 3.3.1. Tablet mVoIP Service Users
      • Figure & Table 3.6: Number of Active Users of Tablet mVoIP Services (m) Split by 8 Key Regions 2019-2024
    • 3.3.2. Total Tablet mVoIP Connectivity Revenues
      • Figure & Table 3.7: Total Annual Spend on Tablet 3G/4G/5G Data Packages ($m) Split by 8 Key Regions 2019-2024

4. WebRTC & HD Voice: Market Forecasts & Key Takeaways

  • 4.1. Introduction
    • 4.1.1. Methodology
      • Figure 4.1: WebRTC Forecasting Methodology
      • Figure 4.2: HD Voice Forecasting Methodology
  • 4.2. WebRTC Forecasts
    • 4.2.1. Active Mobile Devices using WebRTC
      • Figure & Table 4.3: Total Number of Mobile Devices Actively Using WebRTC (m) Split by 8 Key Regions 2019-2024
    • 4.2.2. Mobile Data Attributable to WebRTC
      • Figure & Table 4.4: Total Data Usage by WebRTC Applications Per Annum (PB) Split by 8 Key Regions 2019-2024
  • 4.3. HD Voice
    • 4.3.1. Active HD Voice Users
      • Figure & Table 4.5: Global HD Voice Capable Mobile Handsets (m) Split by 8 Key Regions 2019-2024
    • 4.3.2. Mobile Data Traffic Atrtibutable to HD Voice
      • Figure & Table 4.6: Total Mobile Data Traffic Attributable to HD Voice (PB/Annum) Split by 8 Key Regions 2019-2024

5. Voice over Wi-Fi: Market Forecasts & Key Takeaways

  • 5.1. Introduction to VoWi-Fi
    • 5.1.1. VoWi-Fi Methodology
      • Figure 5.1: VoWi-Fi Forecast Methodology
    • 5.1.2. Global Number of Wi-Fi Calling Users
      • Figure & Table 5.2: Total Number of Global VoWi-Fi Enabled Smartphones (m) Split by 8 Key Regions 2019-2024

6. Mobile Video Calling: Market Forecasts & Key Takeaways

  • 6.1. Introduction
    • 6.1.1. Methodology
      • Figure 6.1: Mobile Video Calling Forecasting Methodology
    • 6.1.2. Active Users of Mobile Video Calling
      • Figure & Table 6.2: Total Number of Mobile Video Calling Users (m) Split by 8 Key Regions 2019-2024
    • 6.1.3. Mobile Data Attributable to OTT Video Calling
      • Figure & Table 6.3: Total OTT Video Calling Data Traffic Carried over MNO Networks (PB/Annum) Split by 8 Key Regions 2019-2024
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