Chargeback Management Market: 2026-2031

PUBLISHED: June 15, 2026

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Description

Overview

Our Chargeback Management research suite provides detailed analysis of this fast-changing market; allowing chargeback management providers to gain an understanding of key payment trends and challenges, potential growth opportunities, and the competitive environment.

Providing multiple options that can be purchased separately, the research suite includes access to data mapping the future growth of the chargeback management market, an insightful document containing an extensive analysis of 17 chargeback management providers, and a detailed study revealing the latest opportunities and trends within the market. This report examines the growing role of AI and automation in the chargeback management space, as well as contrasting the differences between chargeback prevention and chargeback representment. The coverage can also be purchased as a Full Research Suite; containing all these components and including a substantial discount.

Collectively, these elements provide an effective tool for understanding this rapidly evolving market; allowing chargeback management vendors to set out their future strategies to provide effective and efficient payment services to customers and clients. Its unparalleled coverage makes this research suite an incredibly useful resource for gauging the future of this complex market.

All report content is delivered in the English language.

Key Features

Market Dynamics: Insights into key payment trends and market expansions within the chargeback management space. Our report assesses the chargeback process, the cost of chargebacks, and the merits of chargeback prevention versus chargeback dispute.
Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities and findings within the market, accompanied by key strategic recommendations for chargeback management providers on emerging trends, and how the market is expected to evolve.
Benchmark Industry Forecasts: Forecasts include the number and value of chargebacks split by Point of Sale (POS) and eCommerce. This data is further split by type of fraud, including first-party fraud and third-party fraud.
Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 17 chargeback management vendors, via the Juniper Research Competitor Leaderboard.

1. Market Trends & Strategies Table of Contents

1. Key Takeaways & Strategic Recommendations

1.1 Key Takeaways
1.2 Strategic Recommendations

2. Market Landscape

2.1 Introductions
2.2 How Chargebacks Work
- 2.2.1 Parties Involved in the Chargeback Process
- 2.2.2 The Chargeback Process
- Figure 2.1: How Does the Chargeback Process Work?
  - i. Customer Raises Dispute with Card Issuer
- Figure 2.2: Chargeback Rules by Network: Visa, Mastercard, American Express, & Discover
  - ii. Issuer Sends Chargeback to Acquirer
  - iii. Acquirer Asks Merchant to Review
  - iv. Chargeback Is Accepted or Disputed
  - v. Acquirer Reviews Evidence and Informs Issuer
  - vi. Issuer Accepts or Rejects the Chargeback
  - vii. Customer Is Notified and Funds Are Repaid/Kept
- 2.2.3 The Hidden Elements Behind a Chargeback
  - i. For Cardholders
  - ii. For Card Issuers
  - iii. For Merchants
2.3 Background
- 2.3.1 Context
- 2.3.2 Chargeback Management Across Merchant Segments
- 2.3.3 Changes to Card Network Chargeback Rules
2.4 Cost of Chargebacks
- Figure 2.3: Chargeback Costs,
- 2.4.1 Chargeback Processing Fees
- Figure 2.4: Chargeback Fees Levied by Payment Processor
- 2.4.2 Revenue Losses and Fulfilment Costs
- 2.4.3 Operational and Administrative Costs
- 2.4.4 Prevention of Chargebacks and Alerts
- 2.4.5 Monitoring and Fines Associated with Card Networks
  - i. Visa’s Acquirer Monitoring Program (VAMP)
  - ii. Mastercard’s Excessive Chargeback Program (ECM)
  - iii. Account Termination
  - iv. Rolling Reserves
2.5 Chargeback Prevention Versus Chargeback Dispute
- Figure 2.5: Chargeback Prevention vs Chargeback Dispute
- 2.5.1 Chargeback Prevention
  - i. Preventative Measures Before Payments Are Made
  - ii. Preventive Measures at the Moment of Purchase
  - iii. Preventative Measures After the Purchase Is Made
  - iv. Pre-emptive Measures
- 2.5.2 Chargeback Disputes
  - i. The Inevitable Nature of Disputes (Representment)
  - ii. The Reactive and Limited Nature of Disputes (Representment)

3. Key Trends

3.1 Fraud Prevention
- Figure 3.1: Effectiveness of Strategies to Combat First-party Fraud
3.2 Growing Erroneous Chargebacks
- 3.2.1 Psychological Drivers of Chargeback Behaviours
3.3 Growing Friendly Fraud
- 3.3.1 Impact of Friendly Fraud
- 3.3.2 Minimising the Risk of Friendly Fraud
  - i. Preventing Chargebacks
  - ii. Improve Evidence to Deter Illegitimate Chargebacks
  - iii. Identify and Eliminate Repeat Offenders
  - iv. Identify and Hold the Correct Parties Responsible
3.4 Industry Variation
- 3.4.1 Drivers of Industry-specific Chargeback Risk
- 3.4.2 Chargeback Dynamics Across Key Industries
- 3.4.3 Operational Responses to Chargeback Risk
3.5 Chargeback Management Platforms
- 3.5.1 Definition
- 3.5.2 Chargeback Management Landscape
- 3.5.3 AI Deployment for Chargeback Management
- 3.5.4 Chargeback Management Solutions: Function and Capabilities
  - i. Core Functions of Chargeback Management Software
  - ii. How Chargeback Management Software Works
  - iii. Types of Chargeback Management Solutions
  - iv. Service Models of Chargeback Management Solutions

4. Country Readiness Index

4.1 Introduction
- Figure 4.1: Juniper Research Country Readiness Index: Regional Definitions
- Figure 4.2: Juniper Research Country Readiness Index Scoring Criteria:
- Figure 4.3: Juniper Research Country Readiness Index: Chargeback Management
- Figure 4.4: Chargeback Management Country Readiness Index: Market Segments
- 4.1.1 Focus Markets
  - i. Expanding Digital Payment and eCommerce Ecosystems
  - ii. Increased Institutional and Industry Support for the Management of
  - iii. Country-level Assessment: The United States
- 4.1.2 Growth Markets
  - i. Emerging Economies
  - ii. Developed Economies
  - iii. Country-level Assessment: Israel
- 4.1.3 Saturated Markets
  - i. Cross-border Commerce and International Dispute Complexity
  - ii. Competition Through Value-added Services and Automation
  - iii. Country-level assessment: Germany
- 4.1.4 Developing Markets
  - i. Developing Digital Payment Infrastructure
  - ii. Country-level Assessment: The Philippines
  - Figure 4.5: Juniper Research Country Readiness Index Heatmap: North America
  - Figure 4.6: Juniper Research Country Readiness Index Heatmap: Latin America
  - Figure 4.7: Juniper Research Country Readiness Index Heatmap: West Europe ..
  - Figure 4.8: Juniper Research Country Readiness Index Heatmap: Central & East
  - Figure 4.9: Juniper Research Country Readiness Index Heatmap: Far East &
  - Figure 4.10: Juniper Research Country Readiness Index Heatmap: Indian
  - Figure 4.11: Juniper Research Country Readiness Index Heatmap: Rest of Asia
  - Figure 4.12: Juniper Research Country Readiness Index Heatmap: Africa &

2. Competitor Leaderboard Table of Contents

1. Juniper Research Competitor Leaderboard

1.1 Why Read This Report
- Figure 1.1: Juniper Research Competitor Leaderboard Chargeback Management
- Figure 1.2: Juniper Research Competitor Leaderboard Chargeback Management
- Figure 1.3: Juniper Research Competitor Leaderboard Chargeback Management
- Figure 1.4: Juniper Research Competitor Leaderboard Heatmap – Chargeback

2. Company Profiles

2.1 Vendor Profiles
- 2.1.1 Accertify
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.2 ACI Worldwide
  - i. Corporate Information
  - Figure 2.1: ACI Worldwide Financial Snapshot ($m), 2022-2024
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.3 BlueSnap
  - i. Corporate Information
  - Figure 2.2: BlueSnap Funding Rounds (€m), 2011-2014
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.4 Chargeback Gurus
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.5 Chargebacks911
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Opportunities ..
- 2.1.6 ChargebackHelp
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.7 Chargeflow
  - i. Corporate Information
  - Figure 2.3: Chargeflow Funding Rounds ($m), 2023-2025
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.8 ClearSale
  - i. Corporate Information
  - Figure 2.4: ClearSale Financial Snapshot ($m), 2022-2024
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.9 iNymbus
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.10 Justt
  - i. Corporate Information
  - Figure 2.5: Justt Funding Rounds ($m), 2020-2024
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.11 Kount
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.12 Mastercard
  - i. Corporate Information
  - Figure 2.6: Mastercard Financial Snapshot ($m), 2023-2025
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - Figure 2.7: How Does Ethoca Alerts Work?
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.13 Riskified
  - i. Corporate Information
  - Figure 2.8: Riskified Financial Snapshot (%m), 2023-2025
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.14 SEON Technologies
  - i. Corporate Information
  - Figure 2.9: SEON Funding Rounds ($m), 2017-2025
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.15 Sift
  - i. Corporate Information
  - Figure 2.10: Sift Funding Rounds ($m), 2011-2021
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.16 Signifyd
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
- 2.1.17 Verifi
  - i. Corporate Information
  - ii. Geographical Spread
  - iii. Key Clients & Strategic Partnerships
  - iv. High-level View of Offerings
  - v. Juniper Research’s View: Key Strengths & Strategic Development
2.2 Juniper Research Competitor Leaderboard Assessment Methodology
2.3 Limitations & Interpretations
2.1 Related Research

3. Data & Forecasting Table of Contents

1. Introduction & Methodology

1.1 Introduction
1.2 Methodology & Assumptions.
- Figure 1.1: Juniper Research’s 8 Key Regions – Definition
- Figure 1.2: Chargeback Management – Forecast Methodology

2. Market Summary

2.1 Total Volume of Chargebacks
- Figure & Table 2.1: Total Volume of Chargebacks Worldwide (m), Split by 8 Key
2.2 Total Value of Transactions that Result in Chargebacks
- Figure & Table 2.2: Total Value of Transactions that Result in a Chargeback ($m),
2.3 Proportion of Chargebacks Successfully Contested by Merchants
- Figure & Table 2.3: Proportion of Chargebacks Successfully Contested by

3. The Impact of Fraud

3.1 Total Volume of Chargebacks that Are First-party Fraud
- Figure & Table 3.1: Volume of Chargebacks Attributable to First-party Fraud (m),
3.2 Total Value of Chargebacks that Are First-party Fraud
- Figure & Table 3.2: Total Value of Chargebacks Attributable to First-party Fraud
3.3 Total Volume of Chargebacks that Are Third-party Fraud
- Figure & Table 3.3: Volume of Chargebacks Attributable to Third-party Fraud
3.4 Total Value of Chargebacks that Are Third-party Fraud
- Figure & Table 3.4: Total Value of Chargebacks Attributable to Third-party Fraud
3.5 Total Value of Revenue Lost to Chargeback Fraud
- Figure & Table 3.5: Total Value of Revenue Lost to Chargeback Fraud ($m), Split
3.6 Total Value of Revenue Lost to Chargeback Fraud by Dispute Type
- Figure & Table 3.6: Total Value of Revenue Lost to Chargeback Fraud ($m), Split

4. The Cost of Chargebacks

4.1 Total Value of Fees Charged to Merchants for Chargebacks
- Figure & Table 4.1: Total Value of Fees Charged to Merchants for Chargebacks
4.2 Total Cost of Chargebacks to Merchants
- Figure & Table 4.2: Total Cost of Chargebacks to Merchants ($m), Split by 8 Key

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