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Market Research Report

eCommerce Payments: Emerging Trends, Opportunities and Market Forecasts 2020-2025

Published by Juniper Research Ltd Product code 971195
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eCommerce Payments: Emerging Trends, Opportunities and Market Forecasts 2020-2025
Published: November 16, 2020 Content info:
Description

Juniper Research's new ‘eCommerce Payments’ research provides crucial insights into the remote payments and eCommerce market; analysing the impact of COVID-19, and examining the emerging trends and key challenges within the remote payments landscape. Additionally, it provides in-depth analysis of the future of eCommerce payments, with reference to alternative payments, omnichannel retail and cross-border eCommerce.

The research also provides comprehensive industry benchmark forecasts for mobile and online goods purchases of physical and digital goods across different devices, such as smartphones, PCs and other connected devices.

This research suite includes:

  • Deep Dive Strategy & Competition (PDF)
  • Deep Dive Data & Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform

Key Features

  • Market Dynamics: Detailed analysis of the key trends and challenges shaping the remote payments ecosystem, including:
    • The COVID-19 pandemic
    • Regulatory requirements and fraud prevention
    • The growth of omnichannel retail and the increasing requirement for cross-border commerce
  • Alternative Payments: In-depth assessment of 11 alternative payment methods within eCommerce and their potential for success.
  • Strategic eCommerce Recommendations: Comprehensive analysis of key issues and considerations for stakeholders in the eCommerce payments space; assessing changing requirements within the eCommerce market.
  • Interviews with leading players across the digital payments ecosystem, including:
    • ACI Worldwide
    • Checkout.com
    • Dwolla
    • FIS
    • Fiserv
    • Paysafe
    • Stripe
  • Vendor Profiles & Juniper Research Leaderboard: Key player capability and capacity assessments, together with Leaderboard vendor positioning for 16 payment processing providers, including:
    • 2Checkout
    • Adyen
    • Amazon Pay
    • Checkout.com
    • CyberSource
    • Dwolla
    • FIS
    • Fiserv
    • Payline Data
    • PayPal
    • PaySafe
    • Shopify
    • Square
    • Stripe
    • Trustly
    • WePay
  • Benchmark Industry Forecasts: Includes forecasts for mobile and online digital and physical goods sales split by country, region and device, transaction volume, and value for digital and physical goods via OEM Pay, as well as forecast revenue for payment gateways.

Key Questions

  • 1. What are the key trends within remote payments and what are their prospects for the future?
  • 2. What are the regional differences in the remote payments market and what does this mean for the market as a whole?
  • 3. What are the challenges posed by eCommerce payments and how can these be addressed?
  • 4. In what direction is the remote payments market heading and what steps do vendors need to take to secure their future place in the eCommerce payments market?
  • 5. Who are the leading, challenging and disrupting remote payments vendors in the online payments space?

Companies Referenced

  • Interviewed: ACI Worldwide, Checkout.com, Dwolla, FIS, Fiserv, Paysafe, Stripe
  • Case Studied: Klarna
  • Included in Juniper Research Leaderboard: 2Checkout, Adyen, Amazon Pay, Checkout.com, CyberSource, Dwolla, FIS, Fiserv, Payline, PayPal, Paysafe, Shopify, Square, Stripe, Trustly, WePay
  • Mentioned: 6 River Systems, Affirm, Afterpay, Agilysys, Airbnb, ALDI Nord, ALDI SÜD, Alibaba, Alipay, ALLTEL Information Services, Alpha Fintech, AlphaHub, Amadeus, Amazon, American Express, Americart, AppDirect, Apple, AppsFlyer, ASOS, Auka, Authorize.Net, Avangate, Banco Central do Brasil, Bank of America, Barclaycard, Barclays, Baymard Institute, Bessemer Venture Partners, Big Commerce, Bill & Pay, bitFlyer , BitGo, BitPay, BluePay, Boletos, Boltmade, Booking.com, Braintree, Bundle, Burger King, Bypass Mobile, Canada Bank, CardConnect, CardinalCommerce, Carte Bancaire, Cegid, Cellulant, Centre for Retail Research, Certegy, Chargebee, Chase, Citi, Classy, Coatue, Coinbase, Collector, Confinity, Constant Contact, Crocs, CrossView, CVC Capital Partners, Deliveroo, Delivery Hero, Delta Card Services, Deutsche Bank, Disney+, DocuSign, Dutch National Bank, eBay, eBlox, Ecwid, eFunds, Electronic Transaction Association, Eliot Management Group, Eloquent Labs, Embrace Pet Insurance, Entrees On-Trays , EPC (European Payments Council), EPFL (École polytechnique fédérale de Lausanne), Ethoca, Etsy, Eventzilla, Evernym, ExxonMobil, Facebook, FDIC (Federal Deposit Insurance Corp), Federal Reserve Banks, Felicis Ventures, Fidelity National Financial, First Data, Flipkart, Flores a México, Flutterwave, Foot Locker, foxycart, FreshBooks, Future Shop, Gala Technology, Gap Inc, General Atlantic, General Motors, GOAT, GoDaddy Online Store, GoFundMe, Gojek, Google, GoPay (Guofubao Information Technology Co. [GoPay], Ltd), Grab, Groupon, Guardian Life Insurance Company of America, GuestPoint, Gymshark, H&M, Hakkasan, Handshake, Harvard Business School, HCL, heidelpay, Heinz, Hipercard, HP, Huawei, Huel, Hyperwallet, Iconiq Capital, Index Ventures, Indiegogo, Infusionsoft, Ingenico, Insight Partners, Instagram, Interac, iPayment, IPC (International Payments Consultants), iZettle, JD.com, JP Morgan Chase, Just Eat, Kaspersky Lab, Kentico, KFC, Kickstarter, KIPP's (Knowledge is Power Program) Impact School, KLM, Konbini, KongaPay, Libra Association, Lindt, London Stock Exchange, Lush, Lyft, Magneto, Mango, Mastercard, McDonald's, Mercado Libre, Merchants' Choice Payment Solutions, Metavante, Microsoft, Moka, Molson Coors, Mondly, Monzo, MultiSafepay, Muvee, Nero, Netbanx, NETELLER, Netflix, NetMerchant, NetSuite, New York Department of Financial Services, Nike, nopCommerce, Nordic Capital, NPCI (National Payments Corporation of India), NYSE (New York Stock Exchange), OMERS Ventures, Openbucks, OpenCart, Optimal Payments, OPUS Payments, Oracle Commerce, Oracle Retail, Ozcart, Pacroc, Paga, Paxos, pay.uk, Paydiant, PayEase, Payments Service Regulator, Payout Express, PayPal, Paystack, Paytm, PayWithMyBank, Payworks, PBOC (People's Bank of China), PhonePe, Pinterest, Plaid, PNC, Pornhub, Postmates, PrestaShop, Pri-Num, ProcessOut, PwC, Qiwi, QuadPay, QuickBooks, Quickteller, Raiffeissen Bank Bosnia, Raketech, Rally, Reddit, Retail Pro, Revolut, Salesforce, Samsung, Santander, SAP, SapientNitro, Sequoia Capital , Sezzle, Shopify, ShoppingGives, ShopWired, Sift, Simba, Simility, Slack, SNAP (Supplemental Nutrition Assistance Program), Snapchat, Sony, Sportsbook.App, Spotify, Square Financial Services, Staples, Starbucks, Subway, SunGard, Sunshine State Systems, Systematics Inc, TD Bank, Tencent Holdings, The Blackstone Group, The Guardian, The Stars Group, Tiffany & Co , TikTok, TransferWise, TrueLayer, TSYS Merchant Solutions, Twisto, Twitter, UATP, Uber, Under Armour, UnionPay, University of Arkansas, University of Lausanne, US Department of Justice, USDA (United States Department of Agriculture), Utah Department of Financial Institutions, Venmo, Verifi, Verifone, Virgin Gyms, Visa, Volusion, W3C (World Wide Web Consortium), Walmart, WeChat, Weebly, Wells Fargo, WHO (World Health Organisation), Wholefoods, Wix, Wizway, Woo Commerce, WordPress, Workarea, World Bank, Worldpay, WP EasyCart, X-Cart, Xero, Xoom, YMCA, YouTube, Zen Cart, Zoho, Zuora.

Data & Interactive Forecast

Juniper Research's ‘eCommerce Payments’ forecast suite includes:

  • 5-year benchmark forecasts for key metrics by 8 key regions and 19 country-level splits including:
    • Australia
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Mexico
    • Netherlands
    • Norway
    • Portugal
    • Saudi Arabia
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • User Adoption:
    • Unique Remote Physical Goods Purchasers
    • Unique Remote Digital Goods Purchasers
    • Proportion of Adult (Aged 15+) Population Purchasing Remote Physical & Digital Goods
  • Remote Physical Goods Market:
    • Total Transaction Volume
    • Average Transaction Value
    • Total Transaction Value
    • Payment Gateway Revenue
    • OEM Pay Transaction Volume
    • OEM Pay Transaction Value
    • Splits by Mobile Devices and Desktop & Laptop PCs
  • Remote Digital Goods:
    • Total Transaction Volume
    • Average Transaction Value
    • Total Transaction Value
    • Payment Gateway Revenue
    • OEM Pay Transaction Volume
    • OEM Pay Transaction Value
    • Splits by Mobile Devices and Desktop & Laptop PCs
  • Access to the full set of forecast data of 101 tables and over 20,000 datapoints.
  • Interactive Excel Scenario tool giving the user the ability to manipulate Juniper Research's data for 10 different metrics.

Juniper Research's highly granular IFxls (Interactive Forecast Excels) enable clients to manipulate Juniper Research's forecast data and charts to test their own assumptions, by using the Interactive Scenario Tool and compare select markets and sectors side by side in customised charts and tables. IFxls greatly increase clients' ability to both understand a particular market and to integrate their own views into the model.

Table of Contents

Table of Contents

Deep Dive Strategy & Competition

1. eCommerce - Market Status

  • 1.1 Introduction & Overview of The eCommerce Market
    • i. Current Status
      • Figure 1.1: Total Transaction Volumes, Digital & Physical Goods (bn), 2014-2019
    • ii. Key Drivers
    • 1.1.2 Physical Goods
      • Figure 1.2: Revenue & Growth of Selected eCommerce Players
      • Figure 1.3: eCommerce Consumer Sales
    • 1.1.3 Digital Goods
      • i. Impact of COVID-19
        • Figure 1.4: Key Netflix Statistics, 2019 & 2020
    • 1.1.4 Regional Analysis
      • Figure 1.5: Transaction Volumes for eCommerce (Physical and Digital Goods), By Region, 2019
      • i. China
        • Figure 1.6: Total Transaction Values, Digital & Physical Goods ($bn), China, 2014-2019
      • ii. US
        • Figure 1.7: Total Transaction Values, Physical Goods ($bn), US, 2014-2019
        • Figure 1.8: eCommerce Sales as a % of Total Retail Sales, US, 2009-2019
        • Figure 1.9: Amazon Revenue ($bn), 2015-2019
      • iii. Emerging Markets
        • Figure 1.10: Transaction Volumes for Physical Goods (m), Selected Regions, 2014-2019
      • iv. India
        • Figure 1.11: Total eCommerce Transaction Volume Share, eCommerce (Physical & Digital Goods), Indian Subcontinent, 2014 and 2019

2. eRetail Payments: Key Challenges

  • 2.1 Key Challenges
    • 2.1.1 Regulatory Requirements
      • i. PSD2, SCA and 3DS2
    • 2.1.2 Fraud & Security
      • i. SRC (Secure Remote Commerce)
    • 2.1.3 Costs Associated with eCommerce Payments
      • i. Payment Processing
    • 2.1.4 Cross-border eCommerce
      • i. Consumer Demand for a Faster, Less Expensive Service

3. Alternative Payments & The Future of eCommerce Payments

  • 3.1 Alternative Payments
    • i. Mobile Wallets and OEM Pay
      • Figure 3.1: User Bases of the Main Global Mobile Wallets, 2020
    • ii. Subscription/Recurring Payment Models
      • Figure 3.2: Effects of COVID-19 on Subscription and Convenience Services, 2020
    • iii. Open Banking
    • iv. Request to Pay
    • v. Real-time Payments
    • vi. Payment request APIs
    • vii. Direct Carrier Billing
    • viii. Cryptocurrency
      • Figure 3.3: Bitcoin Volatility: October 2019 to October 2020
    • ix. BNPL (Buy Now, Pay Later)
      • Figure 3.4: PayPal's Pay in 3 User Interface
    • x. Voice Assistants
    • xi. IoT
  • 3.2 The Future of eCommerce Payments
    • 3.2.1 Summary & Recommendations

4. eCommerce Payments Competitive Landscape

  • 4.1 Introduction
  • 4.2 Vendor Analysis
    • 4.2.1 Vendor Assessment Criteria
      • Figure 4.1: Stakeholder Assessment Criteria
  • 4.3 Juniper Research Leaderboard Scoring
    • Figure 4.2: Capability Assessment & Market Positioning Scoring Heatmap
    • Figure 4.3: Juniper Research Leaderboard: eCommerce Payments
    • 4.3.1 Limitations & Interpretation
    • 4.3.2 Stakeholder Groupings
      • i. Established Leaders
      • ii. Leading Challengers
      • iii. Disruptors & Emulators
  • 4.4 eCommerce Payments Movers & Shakers
  • 4.5 Vendor Profiles - eCommerce Payments
    • 4.5.1 2Checkout
      • i. Corporate
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.2 Adyen
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.3 Amazon Pay
      • i. Corporate
        • Table 4.4: Amazon Financial Snapshot ($bn), 2014-2019
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.4 Checkout.com
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Key Strengths & Strategic Development Opportunities
    • 4.5.5 CyberSource
      • i. Corporate
        • Table 4.5: Visa Financial Snapshot ($bn), 2015-2019
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.6 Dwolla
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.7 FIS
      • i. Corporate
        • Table 4.6: FIS Financial Performance Snapshot, 2016-2019
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.8 Fiserv
      • i. Corporate
        • Figure 4.7: Fiserv Financial Snapshot ($bn), 2016-2018
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.9 Payline Data
      • i. Corporate Profile
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.10 PayPal
      • i. Corporate
        • Figure 4.8: PayPal Financial Snapshot ($bn) 2014-2019
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.11 Paysafe
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.12 Shopify
      • i. Corporate
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.13 Square
      • i. Corporate
        • Table 4.9: Square Financial Performance Snapshot, 2016-2019
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.14 Stripe
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.15 Trustly
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
    • 4.5.16 WePay
      • i. Corporate
      • ii. Geographic Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper's View: Key Strengths & Strategic Development Opportunities
  • 4.6 Endnotes

Deep Dive Data & Forecasting

1. eCommerce Payments: Market Status

  • 1.1 Introduction
  • 1.2 Physical Goods
  • 1.3 Digital Goods

2. Research Methodology

  • 2.1 Research Methodology
    • 2.1.1 Market Segmentation Approach
      • i. Digital Goods
        • Figure 2.1: Digital Goods, Market Forecast Methodology
      • ii. Physical Goods
        • Figure 2.2: Physical Goods, Market Forecast Methodology

3. Market Forecasts: Total Remote Payments

  • 3.1 Introduction
    • Figure & Table 3.1: Total Remote Payment Transactions for Digital & Physical Goods (m), Split by 8 Key Regions, 2020-2025
  • 3.2 Global & Regional Transaction Size Forecasts
    • Figure & Table 3.2: Average Remote Payment Transaction Size for Digital & Physical Goods ($) Split by 8 Key Regions, 2020-2025
  • 3.3 Global & Regional Gross Merchandise Sales Forecasts
    • 3.3.1 Gross Merchandise Sales by Region
      • Figure & Table 3.3: Global Remote Payment Market: Gross Merchandise Sales Transaction Value ($m), Split by 8 Key Regions, 2020-2025

4. Market Forecasts: Remote Payments for Digital Goods

  • 4.1 Introduction
  • 4.2 Global & Regional User Forecasts Digital Goods
    • 4.2.1 Total Unique Users
      • Figure & Table 4.1: Unique Purchasers of Remote Digital Goods, Split by 8 Key Regions, 2020-2025
  • 4.3 Global & Regional Traffic Forecasts
    • 4.3.1 Average User Transactions
      • Figure & Table 4.2: Average Number of Transactions Made per Remote Payment User for Digital Goods per annum, Split by 8 Key Regions, 2020-2025
    • 4.3.2 Total Digital Goods Remote Transactions
      • Figure & Table 4.3: Total Number of Remote Payment Transactions (m) for Digital Goods Split by 8 Key Regions, 2020-2025
  • 4.4 Global & Regional Transaction Value Forecasts
    • 4.4.1 Average Remote Transaction Size
      • Figure & Table 4.4: Average Remote Digital Goods Transaction Size ($), Split by 8 Key Regions, 2020-2025
    • 4.4.2 Gross Transaction Value
      • Figure & Table 4.5: Total Remote Gross Transaction Value for Digital Goods ($m), Split by 8 Key Regions, 2020-2025
    • 4.4.3 Gateway Revenue
      • Figure & Table 4.6: Payment Gateway Revenue for Digital Goods Sales ($m), Split by 8 Key Regions 2020-2025
  • 4.5 OEM-Pay Digital Goods Payments
    • 4.5.1 Transaction Volumes
      • Figure & Table 4.7: Total Remote Payments for Digital Goods Verified Using OEM Pay (m), Split by 8 Key Regions, 2020-2025
    • 4.5.2 Transaction Values
      • Figure & Table 4.8: Total Remote Digital Goods Purchases Verified Using OEM Pay (m), Split by 8 Key Regions, 2020-2025

5. Market Forecasts: Remote Payments for Physical Goods

  • 5.1 Service Users
    • Figure & Table 5.1: Total Unique Purchasers of Remote Physical Goods (m), Split by 8 Key Regions, 2020-2025
  • 5.2 Average Usage Levels
    • Figure & Table 5.2: Average Number of Physical Goods Purchases Per Unique User Split by 8 Key Regions, 2020-2025
  • 5.3 Total Transaction Volumes
    • Figure & Table 5.3: Total Remote Purchases of Physical Goods per annum (m), Split by 8 Key Regions 2020-2025
  • 5.4 Average Transaction Values
    • Figure & Table 5.4: Average Transaction Value, Remote Physical Goods Purchases, All Devices ($), Split by 8 Key Regions, 2020-2025
  • 5.5 Total Transaction Values
    • Figure & Table 5.5: Total Remote Physical Goods Transactions ($m), Split by 8 Key Regions, 2020-2025
    • 5.5.1 Gateway Revenue
      • Figure & Table 5.6: Payment Gateway Revenue for Physical Goods Sales ($m), Split by 8 Key Regions, 2020-2025
  • 5.6 OEM Pay Physical Goods Payments
    • 5.6.1 Transaction Volume
      • Figure & Table 5.7: Total Remote Payments for Physical Goods Verified Using OEM-Pay (m), Split by 8 Key Regions, 2020-2025
    • 5.6.2 Transaction Value
      • Figure & Table 5.8: Total Remote Physical Goods Purchases Verified Using OEM-Pay ($m), Split by 8 Key Regions, 2020-2025
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