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PUBLISHER: KBV Research | PRODUCT CODE: 1563340

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PUBLISHER: KBV Research | PRODUCT CODE: 1563340

North America Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024 - 2031

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The North America Service Analytics Market would witness market growth of 14.1% CAGR during the forecast period (2024-2031).

The US market dominated the North America Service Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $515.5 million by 2031. The Canada market is exhibiting a CAGR of 16.4% during (2024 - 2031). Additionally, The Mexico market would experience a CAGR of 15.6% during (2024 - 2031).

Service analytics is a tool that enhances the customer experience, optimizes service performance and improves decision-making by collecting, analyzing, and interpreting data derived from service-related activities within an organization. This process involves the utilization of data analytics tools to evaluate as well as monitor the efficiency of services provided to customers, identify bottlenecks, anticipate future service demands, and implement strategies for continuous improvement. Service analytics can be applied across various functions, such as customer service, field service, and technical support, and typically focuses on key performance indicators (KPIs) related to service quality, response times, issue resolution rates, customer satisfaction, and service costs.

The service analytics market has undergone a rapid transformation as organizations increasingly acknowledge the potential of data-driven insights to improve their service operations, optimize consumer experiences, and drive business performance. The term "service analytics" denotes the application of advanced data analytics, artificial intelligence (AI), and machine learning (ML) to analyze and enhance service-related processes, such as customer service, field service, and IT service management.

In Canada, telecom companies are increasingly relying on digital communication platforms and investing in 5G infrastructure. As a result, they are utilizing service analytics to optimize customer support, manage service delivery, and monitor network performance. The GDP of Canada is significantly influenced by the ICT sector. The sector's GDP was $104.5 billion in 2021 (in 2012, constant dollars), representing 5.3% of the national GDP and continuing to contribute a larger proportion of the national GDP. The ICT sector is also accountable for 15.3% of the national GDP growth between 2016 and 2021. The Canadian Radio-television and Telecommunications Commission (CRTC) is actively working on initiatives to enhance digital services and infrastructure, further supporting service analytics adoption in this sector. This makes service analytics an indispensable tool in Canada's growing telecom landscape. Therefore, the region will present lucrative growth opportunities for the market throughout the forecast period.

Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Component, the market is segmented into Solution, and Services. Based on Deployment, the market is segmented into Cloud, and On-premise. Based on Application, the market is segmented into Customer Service Analytics, IT Service Analytics, and Field Service Analytics. Based on End Use, the market is segmented into BFSI, IT & Telecom, Retail, Healthcare, Manufacturing, Government, and Other End Uses. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

  • Cloudera, Inc.
  • MicroStrategy, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SAS Institute Inc.
  • Domo, Inc.
  • Google LLC

North America Service Analytics Market Report Segmentation

By Enterprise Size

  • Large Enterprises
  • SMEs

By Component

  • Solution
  • Services

By Deployment

  • Cloud
  • On-premise

By Application

  • Customer Service Analytics
  • IT Service Analytics
  • Field Service Analytics

By End Use

  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare
  • Manufacturing
  • Government
  • Other End Uses

By Country

  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 North America Service Analytics Market, by Enterprise Size
    • 1.4.2 North America Service Analytics Market, by Component
    • 1.4.3 North America Service Analytics Market, by Deployment
    • 1.4.4 North America Service Analytics Market, by Application
    • 1.4.5 North America Service Analytics Market, by End Use
    • 1.4.6 North America Service Analytics Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market at a Glance

  • 2.1 Key Highlights

Chapter 3. Market Overview

  • 3.1 Introduction
    • 3.1.1 Overview
      • 3.1.1.1 Market Composition and Scenario
  • 3.2 Key Factors Impacting the Market
    • 3.2.1 Market Drivers
    • 3.2.2 Market Restraints
    • 3.2.3 Market Opportunities
    • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

  • 4.1 KBV Cardinal Matrix
  • 4.2 Recent Industry Wide Strategic Developments
    • 4.2.1 Partnerships, Collaborations and Agreements
    • 4.2.2 Product Launches and Product Expansions
    • 4.2.3 Acquisition and Mergers
  • 4.3 Market Share Analysis, 2023
  • 4.4 Top Winning Strategies
    • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
    • 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun - 2024, Sep) Leading Players
  • 4.5 Porter Five Forces Analysis

Chapter 5. North America Service Analytics Market by Enterprise Size

  • 5.1 North America Large Enterprises Market by Region
  • 5.2 North America SMEs Market by Region

Chapter 6. North America Service Analytics Market by Component

  • 6.1 North America Solution Market by Country
  • 6.2 North America Services Market by Country

Chapter 7. North America Service Analytics Market by Deployment

  • 7.1 North America Cloud Market by Country
  • 7.2 North America On-premise Market by Country

Chapter 8. North America Service Analytics Market by Application

  • 8.1 North America Customer Service Analytics Market by Country
  • 8.2 North America IT Service Analytics Market by Country
  • 8.3 North America Field Service Analytics Market by Country

Chapter 9. North America Service Analytics Market by End Use

  • 9.1 North America BFSI Market by Country
  • 9.2 North America IT & Telecom Market by Country
  • 9.3 North America Retail Market by Country
  • 9.4 North America Healthcare Market by Country
  • 9.5 North America Manufacturing Market by Country
  • 9.6 North America Government Market by Country
  • 9.7 North America Other End Uses Market by Country

Chapter 10. North America Service Analytics Market by Country

  • 10.1 US Service Analytics Market
    • 10.1.1 US Service Analytics Market by Enterprise Size
    • 10.1.2 US Service Analytics Market by Component
    • 10.1.3 US Service Analytics Market by Deployment
    • 10.1.4 US Service Analytics Market by Application
    • 10.1.5 US Service Analytics Market by End Use
  • 10.2 Canada Service Analytics Market
    • 10.2.1 Canada Service Analytics Market by Enterprise Size
    • 10.2.2 Canada Service Analytics Market by Component
    • 10.2.3 Canada Service Analytics Market by Deployment
    • 10.2.4 Canada Service Analytics Market by Application
    • 10.2.5 Canada Service Analytics Market by End Use
  • 10.3 Mexico Service Analytics Market
    • 10.3.1 Mexico Service Analytics Market by Enterprise Size
    • 10.3.2 Mexico Service Analytics Market by Component
    • 10.3.3 Mexico Service Analytics Market by Deployment
    • 10.3.4 Mexico Service Analytics Market by Application
    • 10.3.5 Mexico Service Analytics Market by End Use
  • 10.4 Rest of North America Service Analytics Market
    • 10.4.1 Rest of North America Service Analytics Market by Enterprise Size
    • 10.4.2 Rest of North America Service Analytics Market by Component
    • 10.4.3 Rest of North America Service Analytics Market by Deployment
    • 10.4.4 Rest of North America Service Analytics Market by Application
    • 10.4.5 Rest of North America Service Analytics Market by End Use

Chapter 11. Company Profiles

  • 11.1 Cloudera, Inc.
    • 11.1.1 Company Overview
    • 11.1.2 Recent strategies and developments:
      • 11.1.2.1 Partnerships, Collaborations, and Agreements:
      • 11.1.2.2 Product Launches and Product Expansions:
      • 11.1.2.3 Acquisition and Mergers:
    • 11.1.3 SWOT Analysis
  • 11.2 MicroStrategy, Inc.
    • 11.2.1 Company Overview
    • 11.2.2 Financial Analysis
    • 11.2.3 Regional Analysis
    • 11.2.4 Research & Development Expenses
    • 11.2.5 Recent strategies and developments:
      • 11.2.5.1 Partnerships, Collaborations, and Agreements:
      • 11.2.5.2 Product Launches and Product Expansions:
    • 11.2.6 SWOT Analysis
  • 11.3 Microsoft Corporation
    • 11.3.1 Company Overview
    • 11.3.2 Financial Analysis
    • 11.3.3 Segmental and Regional Analysis
    • 11.3.4 Research & Development Expenses
    • 11.3.5 Recent strategies and developments:
      • 11.3.5.1 Partnerships, Collaborations, and Agreements:
      • 11.3.5.2 Acquisition and Mergers:
    • 11.3.6 SWOT Analysis
  • 11.4 Oracle Corporation
    • 11.4.1 Company Overview
    • 11.4.2 Financial Analysis
    • 11.4.3 Segmental and Regional Analysis
    • 11.4.4 Research & Development Expense
    • 11.4.5 Recent strategies and developments:
      • 11.4.5.1 Partnerships, Collaborations, and Agreements:
      • 11.4.5.2 Product Launches and Product Expansions:
    • 11.4.6 SWOT Analysis
  • 11.5 Salesforce, Inc.
    • 11.5.1 Company Overview
    • 11.5.2 Financial Analysis
    • 11.5.3 Regional Analysis
    • 11.5.4 Research & Development Expenses
    • 11.5.5 Recent strategies and developments:
      • 11.5.5.1 Partnerships, Collaborations, and Agreements:
    • 11.5.6 SWOT Analysis
  • 11.6 SAP SE
    • 11.6.1 Company Overview
    • 11.6.2 Financial Analysis
    • 11.6.3 Regional Analysis
    • 11.6.4 Research & Development Expense
    • 11.6.5 Recent strategies and developments:
      • 11.6.5.1 Partnerships, Collaborations, and Agreements:
      • 11.6.5.2 Acquisition and Mergers:
    • 11.6.6 SWOT Analysis
  • 11.7 ServiceNow, Inc.
    • 11.7.1 Company Overview
    • 11.7.2 Financial Analysis
    • 11.7.3 Regional Analysis
    • 11.7.4 Research & Development Expenses
    • 11.7.5 Recent strategies and developments:
      • 11.7.5.1 Acquisition and Mergers:
  • 11.8 SAS Institute, Inc.
    • 11.8.1 Company Overview
    • 11.8.2 Recent strategies and developments:
      • 11.8.2.1 Partnerships, Collaborations, and Agreements:
    • 11.8.3 SWOT Analysis
  • 11.9 Domo, Inc
    • 11.9.1 Company Overview
    • 11.9.2 Financial Analysis
    • 11.9.3 Regional Analysis
    • 11.9.4 Research & Development Expenses
    • 11.9.5 Recent strategies and developments:
      • 11.9.5.1 Partnerships, Collaborations, and Agreements:
    • 11.9.6 SWOT Analysis
  • 11.10. Google LLC (Alphabet Inc.)
    • 11.10.1 Company Overview
    • 11.10.2 Financial Analysis
    • 11.10.3 Segmental and Regional Analysis
    • 11.10.4 Research & Development Expense
    • 11.10.5 Recent strategies and developments:
      • 11.10.5.1 Partnerships, Collaborations, and Agreements:
    • 11.10.6 SWOT Analysis

LIST OF TABLES

  • TABLE 1 North America Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 2 North America Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Service Analytics Market
  • TABLE 4 Product Launches And Product Expansions- Service Analytics Market
  • TABLE 5 Acquisition and Mergers- Service Analytics Market
  • TABLE 6 North America Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 7 North America Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 8 North America Large Enterprises Market by Region, 2020 - 2023, USD Million
  • TABLE 9 North America Large Enterprises Market by Region, 2024 - 2031, USD Million
  • TABLE 10 North America SMEs Market by Region, 2020 - 2023, USD Million
  • TABLE 11 North America SMEs Market by Region, 2024 - 2031, USD Million
  • TABLE 12 North America Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 13 North America Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 14 North America Solution Market by Country, 2020 - 2023, USD Million
  • TABLE 15 North America Solution Market by Country, 2024 - 2031, USD Million
  • TABLE 16 North America Services Market by Country, 2020 - 2023, USD Million
  • TABLE 17 North America Services Market by Country, 2024 - 2031, USD Million
  • TABLE 18 North America Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 19 North America Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 20 North America Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 21 North America Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 22 North America On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 23 North America On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 24 North America Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 25 North America Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 26 North America Customer Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 27 North America Customer Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 28 North America IT Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 29 North America IT Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 30 North America Field Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 31 North America Field Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 32 North America Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 33 North America Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 34 North America BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 35 North America BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 36 North America IT & Telecom Market by Country, 2020 - 2023, USD Million
  • TABLE 37 North America IT & Telecom Market by Country, 2024 - 2031, USD Million
  • TABLE 38 North America Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 39 North America Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 40 North America Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 41 North America Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 42 North America Manufacturing Market by Country, 2020 - 2023, USD Million
  • TABLE 43 North America Manufacturing Market by Country, 2024 - 2031, USD Million
  • TABLE 44 North America Government Market by Country, 2020 - 2023, USD Million
  • TABLE 45 North America Government Market by Country, 2024 - 2031, USD Million
  • TABLE 46 North America Other End Uses Market by Country, 2020 - 2023, USD Million
  • TABLE 47 North America Other End Uses Market by Country, 2024 - 2031, USD Million
  • TABLE 48 North America Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 49 North America Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 50 US Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 51 US Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 52 US Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 53 US Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 54 US Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 55 US Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 56 US Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 57 US Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 58 US Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 59 US Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 60 US Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 61 US Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 62 Canada Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 63 Canada Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 64 Canada Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 65 Canada Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 66 Canada Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 67 Canada Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 68 Canada Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 69 Canada Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 70 Canada Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 71 Canada Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 72 Canada Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 73 Canada Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 74 Mexico Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 75 Mexico Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 76 Mexico Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 77 Mexico Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 78 Mexico Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 79 Mexico Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 80 Mexico Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 81 Mexico Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 82 Mexico Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 83 Mexico Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 84 Mexico Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 85 Mexico Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 86 Rest of North America Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 87 Rest of North America Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 88 Rest of North America Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 89 Rest of North America Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 90 Rest of North America Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 91 Rest of North America Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 92 Rest of North America Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 93 Rest of North America Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 94 Rest of North America Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 95 Rest of North America Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 96 Rest of North America Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 97 Rest of North America Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 98 Key Information - Cloudera, Inc.
  • TABLE 99 Key Information - MicroStrategy, Inc.
  • TABLE 100 Key Information - Microsoft Corporation
  • TABLE 101 Key Information - Oracle Corporation
  • TABLE 102 Key Information - Salesforce, Inc.
  • TABLE 103 Key Information - SAP SE
  • TABLE 104 Key Information - ServiceNow, Inc.
  • TABLE 105 Key Information - SAS Institute, Inc.
  • TABLE 106 Key Information - Domo, Inc
  • TABLE 107 Key Information - Google LLC
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