North America Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024

List of Tables

The North America Service Analytics Market would witness market growth of 14.1% CAGR during the forecast period (2024-2031).

The US market dominated the North America Service Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $515.5 million by 2031. The Canada market is exhibiting a CAGR of 16.4% during (2024 - 2031). Additionally, The Mexico market would experience a CAGR of 15.6% during (2024 - 2031).

Service analytics is a tool that enhances the customer experience, optimizes service performance and improves decision-making by collecting, analyzing, and interpreting data derived from service-related activities within an organization. This process involves the utilization of data analytics tools to evaluate as well as monitor the efficiency of services provided to customers, identify bottlenecks, anticipate future service demands, and implement strategies for continuous improvement. Service analytics can be applied across various functions, such as customer service, field service, and technical support, and typically focuses on key performance indicators (KPIs) related to service quality, response times, issue resolution rates, customer satisfaction, and service costs.

The service analytics market has undergone a rapid transformation as organizations increasingly acknowledge the potential of data-driven insights to improve their service operations, optimize consumer experiences, and drive business performance. The term "service analytics" denotes the application of advanced data analytics, artificial intelligence (AI), and machine learning (ML) to analyze and enhance service-related processes, such as customer service, field service, and IT service management.

In Canada, telecom companies are increasingly relying on digital communication platforms and investing in 5G infrastructure. As a result, they are utilizing service analytics to optimize customer support, manage service delivery, and monitor network performance. The GDP of Canada is significantly influenced by the ICT sector. The sector's GDP was $104.5 billion in 2021 (in 2012, constant dollars), representing 5.3% of the national GDP and continuing to contribute a larger proportion of the national GDP. The ICT sector is also accountable for 15.3% of the national GDP growth between 2016 and 2021. The Canadian Radio-television and Telecommunications Commission (CRTC) is actively working on initiatives to enhance digital services and infrastructure, further supporting service analytics adoption in this sector. This makes service analytics an indispensable tool in Canada's growing telecom landscape. Therefore, the region will present lucrative growth opportunities for the market throughout the forecast period.

Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Component, the market is segmented into Solution, and Services. Based on Deployment, the market is segmented into Cloud, and On-premise. Based on Application, the market is segmented into Customer Service Analytics, IT Service Analytics, and Field Service Analytics. Based on End Use, the market is segmented into BFSI, IT & Telecom, Retail, Healthcare, Manufacturing, Government, and Other End Uses. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

Cloudera, Inc.
MicroStrategy, Inc.
Microsoft Corporation
Oracle Corporation
Salesforce, Inc.
SAP SE
ServiceNow, Inc.
SAS Institute Inc.
Domo, Inc.
Google LLC

North America Service Analytics Market Report Segmentation

By Enterprise Size

Large Enterprises
SMEs

By Component

Solution
Services

By Deployment

Cloud
On-premise

By Application

Customer Service Analytics
IT Service Analytics
Field Service Analytics

By End Use

BFSI
IT & Telecom
Retail
Healthcare
Manufacturing
Government
Other End Uses

By Country

US
Canada
Mexico
Rest of North America

Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 North America Service Analytics Market, by Enterprise Size
- 1.4.2 North America Service Analytics Market, by Component
- 1.4.3 North America Service Analytics Market, by Deployment
- 1.4.4 North America Service Analytics Market, by Application
- 1.4.5 North America Service Analytics Market, by End Use
- 1.4.6 North America Service Analytics Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance

2.1 Key Highlights

Chapter 3. Market Overview

3.1 Introduction
- 3.1.1 Overview
  - 3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun - 2024, Sep) Leading Players
4.5 Porter Five Forces Analysis

Chapter 5. North America Service Analytics Market by Enterprise Size

5.1 North America Large Enterprises Market by Region
5.2 North America SMEs Market by Region

Chapter 6. North America Service Analytics Market by Component

6.1 North America Solution Market by Country
6.2 North America Services Market by Country

Chapter 7. North America Service Analytics Market by Deployment

7.1 North America Cloud Market by Country
7.2 North America On-premise Market by Country

Chapter 8. North America Service Analytics Market by Application

8.1 North America Customer Service Analytics Market by Country
8.2 North America IT Service Analytics Market by Country
8.3 North America Field Service Analytics Market by Country

Chapter 9. North America Service Analytics Market by End Use

9.1 North America BFSI Market by Country
9.2 North America IT & Telecom Market by Country
9.3 North America Retail Market by Country
9.4 North America Healthcare Market by Country
9.5 North America Manufacturing Market by Country
9.6 North America Government Market by Country
9.7 North America Other End Uses Market by Country

Chapter 10. North America Service Analytics Market by Country

10.1 US Service Analytics Market
- 10.1.1 US Service Analytics Market by Enterprise Size
- 10.1.2 US Service Analytics Market by Component
- 10.1.3 US Service Analytics Market by Deployment
- 10.1.4 US Service Analytics Market by Application
- 10.1.5 US Service Analytics Market by End Use
10.2 Canada Service Analytics Market
- 10.2.1 Canada Service Analytics Market by Enterprise Size
- 10.2.2 Canada Service Analytics Market by Component
- 10.2.3 Canada Service Analytics Market by Deployment
- 10.2.4 Canada Service Analytics Market by Application
- 10.2.5 Canada Service Analytics Market by End Use
10.3 Mexico Service Analytics Market
- 10.3.1 Mexico Service Analytics Market by Enterprise Size
- 10.3.2 Mexico Service Analytics Market by Component
- 10.3.3 Mexico Service Analytics Market by Deployment
- 10.3.4 Mexico Service Analytics Market by Application
- 10.3.5 Mexico Service Analytics Market by End Use
10.4 Rest of North America Service Analytics Market
- 10.4.1 Rest of North America Service Analytics Market by Enterprise Size
- 10.4.2 Rest of North America Service Analytics Market by Component
- 10.4.3 Rest of North America Service Analytics Market by Deployment
- 10.4.4 Rest of North America Service Analytics Market by Application
- 10.4.5 Rest of North America Service Analytics Market by End Use

Chapter 11. Company Profiles

11.1 Cloudera, Inc.
- 11.1.1 Company Overview
- 11.1.2 Recent strategies and developments:
  - 11.1.2.1 Partnerships, Collaborations, and Agreements:
  - 11.1.2.2 Product Launches and Product Expansions:
  - 11.1.2.3 Acquisition and Mergers:
- 11.1.3 SWOT Analysis
11.2 MicroStrategy, Inc.
- 11.2.1 Company Overview
- 11.2.2 Financial Analysis
- 11.2.3 Regional Analysis
- 11.2.4 Research & Development Expenses
- 11.2.5 Recent strategies and developments:
  - 11.2.5.1 Partnerships, Collaborations, and Agreements:
  - 11.2.5.2 Product Launches and Product Expansions:
- 11.2.6 SWOT Analysis
11.3 Microsoft Corporation
- 11.3.1 Company Overview
- 11.3.2 Financial Analysis
- 11.3.3 Segmental and Regional Analysis
- 11.3.4 Research & Development Expenses
- 11.3.5 Recent strategies and developments:
  - 11.3.5.1 Partnerships, Collaborations, and Agreements:
  - 11.3.5.2 Acquisition and Mergers:
- 11.3.6 SWOT Analysis
11.4 Oracle Corporation
- 11.4.1 Company Overview
- 11.4.2 Financial Analysis
- 11.4.3 Segmental and Regional Analysis
- 11.4.4 Research & Development Expense
- 11.4.5 Recent strategies and developments:
  - 11.4.5.1 Partnerships, Collaborations, and Agreements:
  - 11.4.5.2 Product Launches and Product Expansions:
- 11.4.6 SWOT Analysis
11.5 Salesforce, Inc.
- 11.5.1 Company Overview
- 11.5.2 Financial Analysis
- 11.5.3 Regional Analysis
- 11.5.4 Research & Development Expenses
- 11.5.5 Recent strategies and developments:
  - 11.5.5.1 Partnerships, Collaborations, and Agreements:
- 11.5.6 SWOT Analysis
11.6 SAP SE
- 11.6.1 Company Overview
- 11.6.2 Financial Analysis
- 11.6.3 Regional Analysis
- 11.6.4 Research & Development Expense
- 11.6.5 Recent strategies and developments:
  - 11.6.5.1 Partnerships, Collaborations, and Agreements:
  - 11.6.5.2 Acquisition and Mergers:
- 11.6.6 SWOT Analysis
11.7 ServiceNow, Inc.
- 11.7.1 Company Overview
- 11.7.2 Financial Analysis
- 11.7.3 Regional Analysis
- 11.7.4 Research & Development Expenses
- 11.7.5 Recent strategies and developments:
  - 11.7.5.1 Acquisition and Mergers:
11.8 SAS Institute, Inc.
- 11.8.1 Company Overview
- 11.8.2 Recent strategies and developments:
  - 11.8.2.1 Partnerships, Collaborations, and Agreements:
- 11.8.3 SWOT Analysis
11.9 Domo, Inc
- 11.9.1 Company Overview
- 11.9.2 Financial Analysis
- 11.9.3 Regional Analysis
- 11.9.4 Research & Development Expenses
- 11.9.5 Recent strategies and developments:
  - 11.9.5.1 Partnerships, Collaborations, and Agreements:
- 11.9.6 SWOT Analysis
11.10. Google LLC (Alphabet Inc.)
- 11.10.1 Company Overview
- 11.10.2 Financial Analysis
- 11.10.3 Segmental and Regional Analysis
- 11.10.4 Research & Development Expense
- 11.10.5 Recent strategies and developments:
  - 11.10.5.1 Partnerships, Collaborations, and Agreements:
- 11.10.6 SWOT Analysis

LIST OF TABLES

TABLE 1 North America Service Analytics Market, 2020 - 2023, USD Million
TABLE 2 North America Service Analytics Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements- Service Analytics Market
TABLE 4 Product Launches And Product Expansions- Service Analytics Market
TABLE 5 Acquisition and Mergers- Service Analytics Market
TABLE 6 North America Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 7 North America Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 8 North America Large Enterprises Market by Region, 2020 - 2023, USD Million
TABLE 9 North America Large Enterprises Market by Region, 2024 - 2031, USD Million
TABLE 10 North America SMEs Market by Region, 2020 - 2023, USD Million
TABLE 11 North America SMEs Market by Region, 2024 - 2031, USD Million
TABLE 12 North America Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 13 North America Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 14 North America Solution Market by Country, 2020 - 2023, USD Million
TABLE 15 North America Solution Market by Country, 2024 - 2031, USD Million
TABLE 16 North America Services Market by Country, 2020 - 2023, USD Million
TABLE 17 North America Services Market by Country, 2024 - 2031, USD Million
TABLE 18 North America Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 19 North America Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 20 North America Cloud Market by Country, 2020 - 2023, USD Million
TABLE 21 North America Cloud Market by Country, 2024 - 2031, USD Million
TABLE 22 North America On-premise Market by Country, 2020 - 2023, USD Million
TABLE 23 North America On-premise Market by Country, 2024 - 2031, USD Million
TABLE 24 North America Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 25 North America Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 26 North America Customer Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 27 North America Customer Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 28 North America IT Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 29 North America IT Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 30 North America Field Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 31 North America Field Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 32 North America Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 33 North America Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 34 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 35 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 36 North America IT & Telecom Market by Country, 2020 - 2023, USD Million
TABLE 37 North America IT & Telecom Market by Country, 2024 - 2031, USD Million
TABLE 38 North America Retail Market by Country, 2020 - 2023, USD Million
TABLE 39 North America Retail Market by Country, 2024 - 2031, USD Million
TABLE 40 North America Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 41 North America Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 42 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 43 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 44 North America Government Market by Country, 2020 - 2023, USD Million
TABLE 45 North America Government Market by Country, 2024 - 2031, USD Million
TABLE 46 North America Other End Uses Market by Country, 2020 - 2023, USD Million
TABLE 47 North America Other End Uses Market by Country, 2024 - 2031, USD Million
TABLE 48 North America Service Analytics Market by Country, 2020 - 2023, USD Million
TABLE 49 North America Service Analytics Market by Country, 2024 - 2031, USD Million
TABLE 50 US Service Analytics Market, 2020 - 2023, USD Million
TABLE 51 US Service Analytics Market, 2024 - 2031, USD Million
TABLE 52 US Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 53 US Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 54 US Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 55 US Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 56 US Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 57 US Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 58 US Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 59 US Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 60 US Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 61 US Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 62 Canada Service Analytics Market, 2020 - 2023, USD Million
TABLE 63 Canada Service Analytics Market, 2024 - 2031, USD Million
TABLE 64 Canada Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 65 Canada Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 66 Canada Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 67 Canada Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 68 Canada Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 69 Canada Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 70 Canada Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 71 Canada Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 72 Canada Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 73 Canada Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 74 Mexico Service Analytics Market, 2020 - 2023, USD Million
TABLE 75 Mexico Service Analytics Market, 2024 - 2031, USD Million
TABLE 76 Mexico Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 77 Mexico Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 78 Mexico Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 79 Mexico Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 80 Mexico Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 81 Mexico Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 82 Mexico Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 83 Mexico Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 84 Mexico Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 85 Mexico Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 86 Rest of North America Service Analytics Market, 2020 - 2023, USD Million
TABLE 87 Rest of North America Service Analytics Market, 2024 - 2031, USD Million
TABLE 88 Rest of North America Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
TABLE 89 Rest of North America Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
TABLE 90 Rest of North America Service Analytics Market by Component, 2020 - 2023, USD Million
TABLE 91 Rest of North America Service Analytics Market by Component, 2024 - 2031, USD Million
TABLE 92 Rest of North America Service Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 93 Rest of North America Service Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 94 Rest of North America Service Analytics Market by Application, 2020 - 2023, USD Million
TABLE 95 Rest of North America Service Analytics Market by Application, 2024 - 2031, USD Million
TABLE 96 Rest of North America Service Analytics Market by End Use, 2020 - 2023, USD Million
TABLE 97 Rest of North America Service Analytics Market by End Use, 2024 - 2031, USD Million
TABLE 98 Key Information - Cloudera, Inc.
TABLE 99 Key Information - MicroStrategy, Inc.
TABLE 100 Key Information - Microsoft Corporation
TABLE 101 Key Information - Oracle Corporation
TABLE 102 Key Information - Salesforce, Inc.
TABLE 103 Key Information - SAP SE
TABLE 104 Key Information - ServiceNow, Inc.
TABLE 105 Key Information - SAS Institute, Inc.
TABLE 106 Key Information - Domo, Inc
TABLE 107 Key Information - Google LLC

North America Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024 - 2031

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