Digital Fax 2023: How Are Advanced Users Moving toward Next-Generation Discrete Data Extraction?

Despite the healthcare industry's progress with interoperability (HIEs, national record exchanges, Direct Secure Messaging, APIs), healthcare organizations still heavily rely on faxing to exchange data. Faxing technology has evolved to accommodate fully digital processes, but provider organizations are looking for next-generation faxing functionality-like optical character recognition (OCR) and natural language processing (NLP)-to further automate workflows. Drawing from interviews with organizations identified by vendors as their most advanced users, this report follows up on KLAS' 2019 report and validates what next-generation functionality vendors have deployed. It also shares market insights into the organizational effort required to maintain digital faxing and the future viability of digital faxing in healthcare.