Epic Signal Data 2023: Examining Its Implications for EHR Satisfaction, Burnout, and Turnover

Signal (Epic's provider-efficiency tracking tool) is a familiar sight at many organizations using the Epic platform-these organizations harness Signal data to understand the diverse and complex ways end users interact with the EHR. They often use Signal data to pinpoint providers who may be struggling and could gain the most from EHR training interventions. Many Arch Collaborative members ask KLAS whether Signal data can predict a provider's EHR satisfaction, degree of burnout, or likelihood to leave the organization. Current analysis of Collaborative data confirms past findings: while Signal data has many effective and valuable uses, it is not a meaningful or predictive measure to discern whether providers are dissatisfied with the EHR, experiencing burnout, or considering leaving the organization.