PUBLISHER: Lucintel | PRODUCT CODE: 1416801
PUBLISHER: Lucintel | PRODUCT CODE: 1416801
The future of the global contact center analytics market looks promising with opportunities in the BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets. The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030 with a CAGR of 11.3% from 2024 to 2030. The major drivers for this market are adoption of new age technologies such as artificial intelligence (AI), machine learning (ML), speech analytics, and text analytics, improved customer experience management solutions are in high demand, and growing utilisation of cloud-based contact centre software.
A more than 150-page report is developed to help in your business decisions.
The study includes a forecast for the global contact center analytics by component, deployment model, end use industry, and region.
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies contact center analytics companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the contact center analytics companies profiled in this report include-
Lucintel forecasts that solution is expected to witness highest growth over the forecast period due to the development in advanced contact center technology adoption and the usage of social media platforms.
Market Size Estimates: Contact center analytics market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.
Segmentation Analysis: Contact center analytics market size by component, deployment model, end use industry, and region in terms of value ($B).
Regional Analysis: Contact center analytics market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different component, deployment model, end use industry, and regions for the contact center analytics market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the contact center analytics market.
Analysis of competitive intensity of the industry based on Porter's Five Forces model.
Q.1 What is the contact center analytics market size?
Answer: The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030.
Q.2 What is the growth forecast for contact center analytics market?
Answer: The global contact center analytics market is expected to grow with a CAGR of 11.3% from 2024 to 2030.
Q.3 What are the major drivers influencing the growth of the contact center analytics market?
Q4. What are the major segments for contact center analytics market?
Answer: The future of the contact center analytics market looks promising with opportunities in the BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets.
Q5. Who are the key contact center analytics market companies?
Answer: Some of the key contact center analytics companies are as follows:
Q6. Which contact center analytics market segment will be the largest in future?
Answer: Lucintel forecasts that solution is expected to witness highest growth over the forecast period.
Q7. In contact center analytics market, which region is expected to be the largest in next 5 years?
Answer: APAC is expected to witness highest growth over the forecast period.
Q.8 Do we receive customization in this report?
Answer: Yes, Lucintel provides 10% customization without any additional cost.