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PUBLISHER: MarketsandMarkets | PRODUCT CODE: 1372487

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PUBLISHER: MarketsandMarkets | PRODUCT CODE: 1372487

Frontline Workers Training Market by Offering (Solutions (LMS, Microlearning-based Platform), Services), Mode of Learning (Online/E-learning, Offline, Blended Learning), Application, Skillset Type, Vertical and Region - Global Forecast to 2028

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Description

Table of Contents

The global market for frontline workers training market is projected to grow from USD 21.9 billion in 2023 to USD 46.7 billion by 2028, at a CAGR of 16.4% during the forecast period. Frontline workers are essential to organizations, yet it encounter limited learning opportunities. Utilizing a learning management system (LMS) provides convenient training delivery. Implementing microlearning in bite-sized formats accommodates their busy schedules. On-the-job learning, through mentorship and shadowing experienced employees, proves valuable. Encouraging peer-to-peer learning via mentorship programs and online forums fosters knowledge exchange. Providing access to various training resources, such as online courses and libraries, empowers these frontline workers to enhance their skills and development, ensuring they remain effective in their roles.

Scope of the Report
Years Considered for the Study2018-2028
Base Year2022
Forecast Period2023-2028
Units ConsideredUSD Billion
SegmentsBy Offering, Mode of Learning, Application, Skillset Type, Vertical, and Region
Regions coveredNorth America, Europe, Asia Pacific, the Middle East & Africa, and Latin America

"The Healthcare & Life Sciences vertical is projected to be the largest market during the forecast period."

The frontline workers training market in healthcare and life sciences is experiencing significant growth due to the critical roles played by healthcare professionals in patient care and safety. This sector demands rigorous training to ensure that frontline workers, such as nurses, doctors, and laboratory staff, possess the latest medical knowledge, adhere to safety protocols, and provide high-quality patient care. The market offers a range of training programs, including e-learning, hands-on simulations, and workshops, to equip these workers with the necessary skills and knowledge, thereby enhancing the quality of healthcare services and overall patient outcomes.

"Among applications, Content Management is projected to be the largest market during the forecast period."

Content management plays a pivotal role in the frontline workers training market by providing a structured and efficient way to create, organize, and deliver training materials. It allows trainers to curate and update content, ensuring that frontline workers have access to up-to-date information. This application enables the centralization of training resources, including documents, videos, and interactive modules, making it accessible for on-demand learning. As a result, content management enhances the quality and consistency of training programs for healthcare, emergency services, and customer-facing industries, improving frontline worker competency and preparedness.

"Among skillset type, the customer focus & relationship building is anticipated to hold the highest CAGR during the forecast period."

Customer focus & relationship building is a critical skill sets within the frontline workers training market. Training programs emphasize the development of these skills to ensure that employees in customer-facing roles, such as retail, hospitality, and service industries, provide exceptional service. Frontline workers learn to understand customer needs, effectively communicate, and build rapport. This skill not only enhances customer satisfaction but also fosters long-term relationships, loyalty, and a positive brand image, contributing to the overall success of businesses in the competitive marketplace.

"North America to account for the largest market size during the forecast period."

The frontline workers training market in North America plays a pivotal role in elevating workforce preparedness and safety across various industries. It ensures that healthcare professionals, first responders, customer service representatives, and others to receive essential training to excel in their roles. By equipping them with job-specific skills, safety protocols, and communication techniques, this market enhances their ability to handle dynamic challenges such as public health crises, natural disasters, and evolving customer demands. As a result, it contributes significantly to the region's resilience, public safety, and overall economic stability.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the frontline workers training market.

  • By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
  • By Designation: C-Level Executives: 35%, Directors: 25%, and Others: 40%
  • By Region: North America: 40%, Europe: 20%, APAC: 30%, MEA: 5%, Latin America: 5%

Major vendors offering frontline workers training solutions and services across the globe PTC (US), D2L (Canada), Microsoft (US), Google (US), Adobe (US), Beekeeper (Switzerland), Axonify (Canada), iTacit (Canada), Frontline Data Solutions (US), Intertek Alchemy (US), Blackboard (US), Rallyware (US), SAP Litmos (US), Oracle (US), Cornerstone (US), BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), Enabley (Israel), Epignosis (US), Skedulo (US), isEazy (Spain), Taqtile (US), Northpass (US), Plutomen (India), EdApp (Australia), Frontline Training Solutions (US), Disprz (US), Ottolearn (Canada), Opus Training (US), eduMe (UK), YOOBIC (UK), Bites (Israel), MobieTrain (Belgium), Maximl (India), Flip (Germany), and Anthill (US).

Research Coverage

The market study covers frontline workers training Market across segments. It aims at estimating the market size and the growth potential across different segments, such as offering, mode of learning, application, skillset type, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall market for frontline workers training market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of key drivers (increasing demand for LMS to effectively manage learning content, rising demand for BYOD among enterprises, growing need for skill-based and objective-driven training to boost frontline performance, need to integrate interactive and personalized training environments, rising adoption of digital transformation across various sector), restraints (lack of performance monitoring and measuring RoI, reluctance of enterprises to transform existing training content into microcontent, issues related with accessing critical training resources), opportunities (increasing demand for virtual training due to pandemic, growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience, rising demand for personalized training), and challenges (need for multi-language support, shortage of skilled workforce to articulate business operations, dearth of impetus and communication among frontline workers, rising security concerns) influencing the growth of the frontline workers training market
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the frontline workers training market.
  • Market Development: Comprehensive information about lucrative markets - the report analyses the Frontline Workers Training market across varied regions.
  • Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in Frontline Workers Training market strategies; the report also helps stakeholders understand the pulse of the Frontline Workers Training market and provides them with information on key market drivers, restraints, challenges, and opportunities.
  • Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players such as Siemens AG globe PTC (US), D2L (Canada), Microsoft (US), Google (US), Adobe (US), and others in the frontline workers training market.
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Product Code: TC 8147

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS & EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
    • 1.3.3 YEARS CONSIDERED
  • 1.4 CURRENCY CONSIDERED
    • TABLE 1 USD EXCHANGE RATE, 2020-2022
  • 1.5 STAKEHOLDERS
  • 1.6 SUMMARY OF CHANGES
    • 1.6.1 IMPACT OF RECESSION

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 1 FRONTLINE WORKERS TRAINING MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Primary interviews
      • 2.1.2.2 Breakup of primary profiles
      • 2.1.2.3 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
    • FIGURE 2 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 3 FRONTLINE WORKERS TRAINING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
    • FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES OF FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SERVICES OF FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SERVICES OF FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF FRONTLINE WORKERS TRAINING THROUGH OVERALL FRONTLINE WORKERS TRAINING SPENDING
  • 2.4 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.5 ASSUMPTIONS
  • 2.6 LIMITATIONS
  • 2.7 IMPLICATION OF RECESSION ON GLOBAL FRONTLINE WORKERS TRAINING MARKET

3 EXECUTIVE SUMMARY

    • TABLE 3 GLOBAL FRONTLINE WORKERS TRAINING MARKET AND GROWTH RATE, 2018-2022 (USD MILLION, Y-O-Y%)
    • TABLE 4 GLOBAL FRONTLINE WORKERS TRAINING MARKET AND GROWTH RATE, 2023-2028 (USD MILLION, Y-O-Y%)
    • FIGURE 8 SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET IN 2023
    • FIGURE 9 LEARNING MANAGEMENT SYSTEM ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023
    • FIGURE 10 CLOUD ESTIMATED TO ACCOUNT FOR LARGER MARKET IN 2023
    • FIGURE 11 PROFESSIONAL SERVICES SEGMENT ESTIMATED TO ACCOUNT FOR LARGER MARKET IN 2023
    • FIGURE 12 ONLINE/E-LEARNING ESTIMATED TO HOLD LARGEST MARKET IN 2023
    • FIGURE 13 CONTENT MANAGEMENT SEGMENT ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023
    • FIGURE 14 CUSTOMER FOCUS & RELATIONSHIP BUILDING ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023
    • FIGURE 15 BFSI SEGMENT ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023
    • FIGURE 16 NORTH AMERICA ESTIMATED TO ACCOUNT FOR LARGEST SHARE IN 2023

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES FOR VENDORS IN FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 17 RISING NEED FOR VIRTUAL TRAINING AND GROWING ADOPTION OF DISRUPTIVE TECHNOLOGIES TO DRIVE MARKET GROWTH
  • 4.2 OVERVIEW OF RECESSION IN GLOBAL FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 18 FRONTLINE WORKERS TRAINING MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
  • 4.3 FRONTLINE WORKERS TRAINING MARKET, BY KEY APPLICATION, 2023-2028
    • FIGURE 19 CONTENT MANAGEMENT SEGMENT ESTIMATED TO ACCOUNT FOR LARGEST MARKET
  • 4.4 FRONTLINE WORKERS TRAINING MARKET: APPLICATIONS AND KEY VERTICALS, 2023
    • FIGURE 20 CONTENT MANAGEMENT AND BFSI SEGMENTS ESTIMATED TO ACCOUNT FOR SIGNIFICANT MARKET SHARES
  • 4.5 FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023
    • FIGURE 21 NORTH AMERICA TO DOMINATE FRONTLINE WORKERS TRAINING MARKET IN 2023

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 22 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FRONTLINE WORKERS TRAINING MARKET
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increasing demand for LMS to effectively manage learning content
      • 5.2.1.2 Rising demand for BYOD among enterprises
      • 5.2.1.3 Growing need for skill-based and objective-driven training to boost frontline performance
      • 5.2.1.4 Need to integrate interactive and personalized training environments
      • 5.2.1.5 Rising adoption of digital transformation across sectors
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Lack of performance monitoring and measuring RoI
      • 5.2.2.2 Reluctance of enterprises to transform existing training content into microcontent
      • 5.2.2.3 Issues related to accessing critical training resources
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Increasing demand for virtual training due to pandemic
      • 5.2.3.2 Growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience
      • 5.2.3.3 Rising demand for personalized training
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Need for multi-language support
      • 5.2.4.2 Shortage of skilled workforce to articulate business operations
      • 5.2.4.3 Dearth of impetus and communication among frontline workers
      • 5.2.4.4 Rising security concerns
  • 5.3 BRIEF HISTORY OF FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 23 MILESTONES IN FRONTLINE WORKERS TRAINING MARKET
  • 5.4 FRONTLINE WORKERS TRAINING MARKET ECOSYSTEM
    • FIGURE 24 FRONTLINE WORKERS TRAINING MARKET ECOSYSTEM
    • TABLE 5 FRONTLINE WORKERS TRAINING MARKET: SOLUTION PROVIDERS
    • TABLE 6 FRONTLINE WORKERS TRAINING MARKET: SERVICE PROVIDERS
    • TABLE 7 FRONTLINE WORKERS TRAINING MARKET: CLOUD PROVIDERS
    • TABLE 8 FRONTLINE WORKERS TRAINING MARKET: END USERS
    • TABLE 9 FRONTLINE WORKERS TRAINING MARKET: REGULATORY BODIES
  • 5.5 CASE STUDY ANALYSIS
    • 5.5.1 BFSI
      • 5.5.1.1 Case study: Enabled continuous learning for Oman Arab Bank's knowledge workers
      • 5.5.1.2 Case study: AI-powered learning hub for Yoma Bank's entire workforce
    • 5.5.2 EDUCATION
      • 5.5.2.1 Case study: Enabley supported Dan.IT to reduce its instructor-led face-to-face training time
    • 5.5.3 FOOD & BEVERAGES
      • 5.5.3.1 Case study: Bonduelle Group achieved 50% reduction in incidents that require medical aid
      • 5.5.3.2 Case study: Intertek Alchemy helped TruFoodMfg to reduce injuries and increase savings
      • 5.5.3.3 Case study: Keurig Dr Pepper chose Alchemy's training, reinforcement, and audit-readiness solutions to improve operations
      • 5.5.3.4 Case study: Deliveroo implemented Talent LMS solution to decrease sign-up time and help people get better training
    • 5.5.4 HEALTHCARE & LIFE SCIENCES
      • 5.5.4.1 Case study: Beekeeper helped DRK Sackingen's with interdepartmental communication requirements
    • 5.5.5 RETAIL & ECOMMERCE
      • 5.5.5.1 Case study: Personalized learning experience platform for Bhima Jewels' entire workforce
    • 5.5.6 MANUFACTURING
      • 5.5.6.1 Case study: Customized skilled solutions for Mahindra Dealership's extended workforce
    • 5.5.7 TRAVEL & HOSPITALITY
      • 5.5.7.1 Case study: Orion Labs provided Marriott Buckhead Atlanta with standardized solution with significant improvements in audio quality and usable range
    • 5.5.8 ENERGY & UTILITIES
      • 5.5.8.1 Case study: Disprz created continuous learning culture with mobile-led training for Indian Oil Corporation Limited
  • 5.6 SUPPLY CHAIN ANALYSIS
    • FIGURE 25 FRONTLINE WORKERS TRAINING MARKET: SUPPLY CHAIN ANALYSIS
  • 5.7 TECHNOLOGY ANALYSIS
    • 5.7.1 KEY TECHNOLOGIES
      • 5.7.1.1 AI
      • 5.7.1.2 Cloud Computing
      • 5.7.1.3 Internet of Things
      • 5.7.1.4 Big Data & Analytics
    • 5.7.2 COMPLEMENTARY TECHNOLOGIES
      • 5.7.2.1 AR
      • 5.7.2.2 VR
    • 5.7.3 ADJACENT TECHNOLOGIES
      • 5.7.3.1 Blockchain
      • 5.7.3.2 Digital Twins
      • 5.7.3.3 Robotic Process Automation
  • 5.8 PORTER'S FIVE FORCES ANALYSIS
    • TABLE 10 IMPACT OF EACH FORCE ON FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 26 PORTER'S FIVE FORCES ANALYSIS
    • 5.8.1 THREAT OF NEW ENTRANTS
    • 5.8.2 THREAT OF SUBSTITUTES
    • 5.8.3 BARGAINING POWER OF SUPPLIERS
    • 5.8.4 BARGAINING POWER OF BUYERS
    • 5.8.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.9 PRICING MODEL ANALYSIS
    • 5.9.1 INDICATIVE PRICING ANALYSIS, BY SOLUTION
    • TABLE 11 PRICING ANALYSIS
    • 5.9.2 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION
    • TABLE 12 AVERAGE SELLING PRICE ANALYSIS OF FRONTLINE WORKERS TRAINING PROVIDERS, BY APPLICATION
  • 5.10 PATENT ANALYSIS
    • 5.10.1 METHODOLOGY
    • 5.10.2 DOCUMENT TYPE
    • TABLE 13 PATENTS FILED, 2013-2023
    • 5.10.3 INNOVATION AND PATENT APPLICATIONS
    • FIGURE 27 TOTAL NUMBER OF PATENTS GRANTED, 2013-2023
      • 5.10.3.1 Top applicants
    • FIGURE 28 TOP COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2013-2023
    • FIGURE 29 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013-2023
    • TABLE 14 TOP 20 PATENT OWNERS, 2013-2023
    • TABLE 15 LIST OF PATENTS IN FRONTLINE WORKERS TRAINING MARKET, 2021-2023
  • 5.11 KEY CONFERENCES & EVENTS, 2023-2024
    • TABLE 16 DETAILED LIST OF CONFERENCES & EVENTS, 2023-2024
  • 5.12 TARIFF AND REGULATORY LANDSCAPE
    • 5.12.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 17 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 18 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 19 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 20 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 21 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • 5.12.2 NORTH AMERICA
      • 5.12.2.1 US
        • 5.12.2.1.1 California Consumer Privacy Act (CCPA)
        • 5.12.2.1.2 Health Insurance Portability and Accountability Act (HIPAA)
      • 5.12.2.2 Canada
        • 5.12.2.2.1 Public Safety Canada Regulation
    • 5.12.3 EUROPE
      • 5.12.3.1 General Data Protection Regulation (GDPR)
    • 5.12.4 ASIA PACIFIC
      • 5.12.4.1 South Korea
        • 5.12.4.1.1 Personal Information Protection Act (PIPA)
      • 5.12.4.2 China
      • 5.12.4.3 India
    • 5.12.5 MIDDLE EAST & AFRICA
      • 5.12.5.1 UAE
      • 5.12.5.2 KSA
    • 5.12.6 LATIN AMERICA
      • 5.12.6.1 Mexico
  • 5.13 KEY STAKEHOLDERS AND BUYING CRITERIA
    • 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 30 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
    • TABLE 22 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS (%)
    • 5.13.2 BUYING CRITERIA
    • FIGURE 31 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
    • TABLE 23 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
  • 5.14 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS IN FRONTLINE WORKERS TRAINING MARKET
    • FIGURE 32 FRONTLINE WORKERS TRAINING MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
  • 5.15 TECHNOLOGY ROADMAP OF FRONTLINE WORKERS TRAINING MARKET
  • 5.16 BEST PRACTICES OF FRONTLINE WORKERS TRAINING MARKET
  • 5.17 BUSINESS MODELS OF FRONTLINE WORKERS TRAINING MARKET

6 FRONTLINE WORKERS TRAINING MARKET, BY OFFERING

  • 6.1 INTRODUCTION
    • 6.1.1 OFFERING: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • FIGURE 33 SOLUTIONS SEGMENT TO DOMINATE DURING FORECAST PERIOD
    • TABLE 24 FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 25 FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
  • 6.2 SOLUTIONS
    • 6.2.1 SOLUTIONS TO HELP EMPOWER FRONTLINE WORKERS THROUGH COMPREHENSIVE TRAINING AND INTEGRATION
    • TABLE 26 SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 27 SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.2.2 FRONTLINE WORKERS TRAINING SOLUTION, BY TYPE
    • FIGURE 34 LEARNING MANAGEMENT SYSTEM TO WITNESS DOMINANCE DURING FORECAST PERIOD
    • TABLE 28 FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 29 FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
      • 6.2.2.1 Learning Management System
    • TABLE 30 LEARNING MANAGEMENT SYSTEM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 31 LEARNING MANAGEMENT SYSTEM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
        • 6.2.2.1.1 Mobile learning
        • 6.2.2.1.2 Simulation software
        • 6.2.2.1.3 Content authoring tools
      • 6.2.2.2 Microlearning-based Platform
    • TABLE 32 MICROLEARNING-BASED PLATFORM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 33 MICROLEARNING-BASED PLATFORM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.2.3 Other Solutions
    • TABLE 34 OTHER SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 35 OTHER SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.2.3 FRONTLINE WORKERS TRAINING SOLUTION, BY DEPLOYMENT MODE
    • FIGURE 35 CLOUD SEGMENT TO WITNESS HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 36 FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 37 FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
      • 6.2.3.1 On-premises
        • 6.2.3.1.1 Frontline training solutions to avoid infrastructure upgradation costs using on-premises deployment mode
    • TABLE 38 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 39 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.2.3.2 Cloud
        • 6.2.3.2.1 Cloud-based training solutions to deliver trainers and workers flexibility and scalability
    • TABLE 40 CLOUD: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 41 CLOUD: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 6.3 SERVICES
    • FIGURE 36 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 42 FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 43 FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 44 SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 45 SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.3.1 PROFESSIONAL SERVICES
      • 6.3.1.1 Need to develop frontline workers training strategies and roadmaps to drive market growth
    • FIGURE 37 CONSULTING & NEED ASSESSMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD
    • TABLE 46 FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018-2022 (USD MILLION)
    • TABLE 47 FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 48 PROFESSIONAL SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 49 PROFESSIONAL SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.1.2 Training & Learning Services
      • 6.3.1.3 Consulting & Need Assessment
      • 6.3.1.4 Content Creation & Customization
      • 6.3.1.5 Training Evaluation & Reporting
    • 6.3.2 MANAGED SERVICES
      • 6.3.2.1 Shift toward remote work, accelerated by the COVID-19 pandemic, to underscore significance of managed services
    • TABLE 50 MANAGED SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 51 MANAGED SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)

7 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING

  • 7.1 INTRODUCTION
    • 7.1.1 MODE OF LEARNING: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • FIGURE 38 ONLINE/E-LEARNING SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2023
    • TABLE 52 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018-2022 (USD MILLION)
    • TABLE 53 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023-2028 (USD MILLION)
  • 7.2 ONLINE/E-LEARNING
    • 7.2.1 ONLINE/E-LEARNING TO REDUCE TIME TO PRODUCTIVITY AND IMPROVE EFFICIENCY OF SKILL DEVELOPMENT
    • FIGURE 39 GAMIFICATION SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2023
    • TABLE 54 FRONTLINE WORKERS TRAINING MARKET, BY ONLINE/E-LEARNING, 2018-2022 (USD MILLION)
    • TABLE 55 FRONTLINE WORKERS TRAINING MARKET, BY ONLINE/E-LEARNING, 2023-2028 (USD MILLION)
    • TABLE 56 ONLINE/E-LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 57 ONLINE/E-LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 7.2.2 GAMIFICATION
    • 7.2.3 WEBINARS AND VIRTUAL WORKSHOPS
    • 7.2.4 VIDEO-BASED LEARNING
    • 7.2.5 AUGMENTED/VIRTUAL REALITY-BASED LEARNING
  • 7.3 OFFLINE
    • 7.3.1 SWITCHING TO OFFLINE LEARNING TO OPTIMIZE LEARNING FOR FRONTLINE WORKERS
    • FIGURE 40 INSTRUCTOR-LED TRAINING SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2023
    • TABLE 58 FRONTLINE WORKERS TRAINING MARKET, BY OFFLINE, 2018-2022 (USD MILLION)
    • TABLE 59 FRONTLINE WORKERS TRAINING MARKET, BY OFFLINE, 2023-2028 (USD MILLION)
    • TABLE 60 OFFLINE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 61 OFFLINE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 7.3.2 INSTRUCTOR-LED TRAINING (ILT)
    • 7.3.3 ON-THE-JOB TRAINING (OJT)
  • 7.4 BLENDED LEARNING
    • 7.4.1 BLENDED LEARNING TO IMPROVE PERFORMANCE AND CUSTOMER SATISFACTION
    • TABLE 62 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 63 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)

8 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION

  • 8.1 INTRODUCTION
    • 8.1.1 APPLICATION: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • FIGURE 41 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 64 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
    • TABLE 65 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
  • 8.2 CONTENT MANAGEMENT
    • 8.2.1 CONTENT MANAGEMENT TO ELIMINATE CONTENT SILOS AND MAINTENANCE HASSLES
    • TABLE 66 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 67 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.3 PERFORMANCE MANAGEMENT
    • 8.3.1 INTEGRATING PERFORMANCE MANAGEMENT IN ORGANIZATIONS TO MOTIVATE EMPLOYEES
    • TABLE 68 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 69 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.4 TALENT MANAGEMENT
    • 8.4.1 PROPER TRAINING SOLUTIONS WITH TALENT MANAGEMENT APPLICATIONS TO ENCOURAGE EMPLOYEE RETENTION
    • TABLE 70 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 71 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.5 RISK & COMPLIANCE MANAGEMENT
    • 8.5.1 NEED TO EFFECTIVELY MANAGE COMPLIANCE & ASSESS RISK TO EQUIP WORKERS WITH TRAINING RESOURCES
    • TABLE 72 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 73 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.6 CAMPAIGN MANAGEMENT
    • 8.6.1 FRONTLINE WORKERS TRAINING SOLUTIONS TO BENEFIT ORGANIZATIONS IN MANAGING MARKETING CAMPAIGNS EFFECTIVELY
    • TABLE 74 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 75 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.7 ONBOARDING & ENGAGEMENT
    • 8.7.1 NEED TO HANDLE ONBOARDING PROCESS FOR BETTER ENGAGEMENT TO DRIVE MARKET GROWTH
    • TABLE 76 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 77 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.8 OTHER APPLICATIONS
    • TABLE 78 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 79 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)

9 FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE

  • 9.1 INTRODUCTION
    • 9.1.1 SKILLSET TYPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • FIGURE 42 CUSTOMER FOCUS & RELATIONSHIP BUILDING SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 80 FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018-2022 (USD MILLION)
    • TABLE 81 FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023-2028 (USD MILLION)
  • 9.2 PROBLEM SOLVING & CRITICAL THINKING
    • 9.2.1 EMPOWERING FRONTLINE WORKERS WITH INTEGRATED PROBLEM SOLVING & CRITICAL THINKING SKILLS TO DRIVE MARKET
    • TABLE 82 PROBLEM SOLVING & CRITICAL THINKING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 83 PROBLEM SOLVING & CRITICAL THINKING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.3 TECHNICAL & FUNCTIONAL SKILLS
    • 9.3.1 RISING NEED TO ENHANCE CUSTOMER ENGAGEMENT AND ADAPTABILITY TO PROPEL MARKET GROWTH
    • TABLE 84 TECHNICAL & FUNCTIONAL SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 85 TECHNICAL & FUNCTIONAL SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.4 CUSTOMER FOCUS & RELATIONSHIP BUILDING
    • 9.4.1 INTEGRATING CUSTOMER FOCUS & RELATIONSHIP BUILDING SKILLSET TO HELP UNDERSTAND CUSTOMER NEEDS
    • TABLE 86 CUSTOMER FOCUS & RELATIONSHIP BUILDING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 87 CUSTOMER FOCUS & RELATIONSHIP BUILDING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.5 SAFETY AWARENESS & PROCEDURES
    • 9.5.1 ABILITY TO PROACTIVELY IDENTIFY POTENTIAL DANGERS TO DRIVE ADOPTION OF SAFETY AWARENESS & PROCEDURES SKILLSET
    • TABLE 88 SAFETY AWARENESS & PROCEDURES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 89 SAFETY AWARENESS & PROCEDURES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.6 CUSTOMER SERVICE SKILLS
    • 9.6.1 RISING NEED TO DELIVER MEMORABLE EXPERIENCES BY ADDRESSING CUSTOMER NEEDS TO DRIVE GROWTH OF MARKET
    • TABLE 90 CUSTOMER SERVICE SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 91 CUSTOMER SERVICE SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.7 OTHER SKILLSET TYPES
    • TABLE 92 OTHER SKILLSET TYPES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 93 OTHER SKILLSET TYPES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)

10 FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL

  • 10.1 INTRODUCTION
    • 10.1.1 VERTICAL: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • FIGURE 43 HEALTHCARE & LIFE SCIENCES SEGMENT EXPECTED TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD
    • TABLE 94 FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 95 FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • 10.2 BFSI
    • 10.2.1 GROWING ADOPTION OF DIGITAL CHANNELS FOR CUSTOMER INTERACTION TO DRIVE DEMAND FOR FRONTLINE WORKERS TRAINING
    • TABLE 96 BFSI: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 97 BFSI: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.2.2 FINANCIAL ADVISORS
    • 10.2.3 BANK TELLERS
    • 10.2.4 LOAN ASSISTANTS
    • 10.2.5 OTHER BFSI WORKER TYPES
  • 10.3 RETAIL & ECOMMERCE
    • 10.3.1 GROWING NEED TO SECURE CUSTOMER LOYALTY AND DRIVE BUSINESS SUCCESS TO BOOST MARKET
    • TABLE 98 RETAIL & ECOMMERCE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 99 RETAIL & ECOMMERCE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.3.2 CASHIERS
    • 10.3.3 RETAIL SUPERVISORS
    • 10.3.4 SALES ASSOCIATES
    • 10.3.5 OTHER RETAIL & ECOMMERCE WORKER TYPES
  • 10.4 TRANSPORTATION & LOGISTICS
    • 10.4.1 RISING NEED TO IMPROVE EFFICIENCY AND ADDRESS SKILL GAPS TO DRIVE MARKET
    • TABLE 100 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 101 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.4.2 TRAFFIC CONTROL PERSONNEL
    • 10.4.3 DELIVERY DRIVERS
    • 10.4.4 WAREHOUSE WORKERS
    • 10.4.5 OTHER TRANSPORTATION & LOGISTICS WORKER TYPES
  • 10.5 GOVERNMENT & DEFENSE
    • 10.5.1 RISING NEED TO ENSURE PUBLIC WELFARE IN ANY UNCERTAINTY TO DRIVE MARKET
    • TABLE 102 GOVERNMENT & DEFENSE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 103 GOVERNMENT & DEFENSE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.5.2 PARAMEDICS & EMERGENCY MEDICAL TECHNICIANS
    • 10.5.3 FIREFIGHTERS
    • 10.5.4 LAW ENFORCEMENT OFFICERS
    • 10.5.5 OTHER GOVERNMENT & DEFENSE WORKER TYPES
  • 10.6 HEALTHCARE & LIFE SCIENCES
    • 10.6.1 GROWING NEED TO TRAIN HEALTHCARE PROFESSIONALS TO ENHANCE SKILLS AND KNOWLEDGE TO PROPEL MARKET
    • TABLE 104 HEALTHCARE & LIFE SCIENCES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 105 HEALTHCARE & LIFE SCIENCES: FRONTLINE WORKERS TRAINING, BY REGION, 2023-2028 (USD MILLION)
    • 10.6.2 NURSES
    • 10.6.3 PHARMACISTS
    • 10.6.4 MEDICAL TECHNICIANS
    • 10.6.5 OTHER HEALTHCARE & LIFE SCIENCES WORKER TYPES
  • 10.7 TELECOMMUNICATIONS
    • 10.7.1 GROWING NEED TO UPSKILL EMPLOYEES TO NAVIGATE TELECOM COMPLEXITIES TO DRIVE MARKET
    • TABLE 106 TELECOMMUNICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 107 TELECOMMUNICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.7.2 TELECOMMUNICATIONS FIELD TECHNICIANS
    • 10.7.3 TELECOM SALES REPRESENTATIVES
    • 10.7.4 CALL CENTER REPRESENTATIVES
    • 10.7.5 OTHER TELECOMMUNICATION WORKER TYPES
  • 10.8 ENERGY & UTILITIES
    • 10.8.1 GROWING DEMAND FOR SKILLED AND ADAPTABLE WORKFORCE TO BOOST DEMAND FOR TRAINING IN THIS SECTOR
    • TABLE 108 ENERGY & UTILITIES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 109 ENERGY & UTILITIES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.8.2 ELECTRICITY LINE WORKERS
    • 10.8.3 PIPELINE INSPECTORS
    • 10.8.4 HYDROELECTRIC PLANT OPERATORS
    • 10.8.5 OTHER ENERGY & UTILITIES WORKER TYPES
  • 10.9 MANUFACTURING
    • 10.9.1 EMERGENCE OF CUTTING-EDGE TECHNOLOGIES TO DRIVE DEMAND FOR UPSKILLING FRONTLINE WORKERS
    • TABLE 110 MANUFACTURING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 111 MANUFACTURING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.9.2 ASSEMBLY LINE WORKERS
    • 10.9.3 QUALITY CONTROL INSPECTORS
    • 10.9.4 WAREHOUSE WORKERS
    • 10.9.5 OTHER MANUFACTURING WORKER TYPES
  • 10.10 IT/ITES
    • 10.10.1 RISING NEED TO ADAPT TO NEW DIGITAL TOOLS TO BOOST DEMAND FOR TRAINING FRONTLINE EMPLOYEES
    • TABLE 112 IT/ITES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 113 IT/ITES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.10.2 HELP DESK & TECHNICAL SUPPORT SPECIALISTS
    • 10.10.3 SYSTEM ADMINISTRATORS
    • 10.10.4 IT ASSET MANAGERS
    • 10.10.5 OTHER IT/ITES WORKER TYPES
  • 10.11 TRAVEL & HOSPITALITY
    • 10.11.1 RISING NEED TO DELIVER HIGH-QUALITY CUSTOMER SERVICES TO DRIVE MARKET GROWTH
    • TABLE 114 TRAVEL & HOSPITALITY: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 115 TRAVEL & HOSPITALITY: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.11.2 FRONT DESK STAFF
    • 10.11.3 HOTEL CONCIERGES
    • 10.11.4 HOUSEKEEPING & CLEANING STAFF
    • 10.11.5 OTHER TRAVEL & HOSPITALITY WORKER TYPES
  • 10.12 EDUCATION
    • 10.12.1 RISING NEED TO ENHANCE LEARNING PROCESS TO DRIVE MARKET GROWTH
    • TABLE 116 EDUCATION: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 117 EDUCATION: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.12.2 TEACHERS
    • 10.12.3 SCHOOL ADMINISTRATORS
    • 10.12.4 CAREER COUNSELORS & ADVISORS
    • 10.12.5 OTHER EDUCATION WORKER TYPES
  • 10.13 OTHER VERTICALS
    • TABLE 118 OTHER VERTICALS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 119 OTHER VERTICALS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)

11 FRONTLINE WORKERS TRAINING MARKET, BY REGION

  • 11.1 INTRODUCTION
    • FIGURE 44 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 45 INDIA TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 120 FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 121 FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.2 NORTH AMERICA
    • 11.2.1 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • 11.2.2 NORTH AMERICA: RECESSION IMPACT
    • FIGURE 46 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 122 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 123 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 124 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 125 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 126 NORTH AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 127 NORTH AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 128 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 129 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 130 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018-2022 (USD MILLION)
    • TABLE 131 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 132 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018-2022 (USD MILLION)
    • TABLE 133 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023-2028 (USD MILLION)
    • TABLE 134 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
    • TABLE 135 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 136 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018-2022 (USD MILLION)
    • TABLE 137 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023-2028 (USD MILLION)
    • TABLE 138 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 139 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 140 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 141 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 11.2.3 US
      • 11.2.3.1 Need among frontline workers to upskill to drive market growth in US
    • TABLE 142 US: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 143 US: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 144 US: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 145 US: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 146 US: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 147 US: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.2.4 CANADA
      • 11.2.4.1 Growing demand to train frontline workers to enhance their performance and productivity to drive growth
    • TABLE 148 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 149 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 150 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 151 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 152 CANADA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 153 CANADA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
  • 11.3 EUROPE
    • 11.3.1 EUROPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • 11.3.2 EUROPE: RECESSION IMPACT
    • TABLE 154 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 155 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 156 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 157 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 158 EUROPE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 159 EUROPE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 160 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 161 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 162 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018-2022 (USD MILLION)
    • TABLE 163 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 164 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018-2022 (USD MILLION)
    • TABLE 165 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023-2028 (USD MILLION)
    • TABLE 166 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
    • TABLE 167 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 168 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018-2022 (USD MILLION)
    • TABLE 169 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023-2028 (USD MILLION)
    • TABLE 170 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 171 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 172 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 173 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 11.3.3 UK
      • 11.3.3.1 Rising demand for convenient and flexible training for frontline workers in UK to propel market growth
    • TABLE 174 UK: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 175 UK: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 176 UK: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 177 UK: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 178 UK: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 179 UK: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.3.4 GERMANY
      • 11.3.4.1 Rising need to boost employee engagement, productivity, and satisfaction to drive growth in Germany
    • TABLE 180 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 181 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 182 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 183 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 184 GERMANY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 185 GERMANY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.3.5 FRANCE
      • 11.3.5.1 Rising investments in frontline learning management systems in France to enhance learning experience
    • TABLE 186 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 187 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 188 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 189 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 190 FRANCE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 191 FRANCE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.3.6 ITALY
      • 11.3.6.1 Growing need to enhance training initiatives in Italy to empower frontline workers
    • TABLE 192 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 193 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 194 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 195 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 196 ITALY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 197 ITALY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.3.7 SPAIN
      • 11.3.7.1 Ability to deliver real-time alerts and critical information during emergencies, especially in healthcare, to propel market growth
    • TABLE 198 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 199 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 200 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 201 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 202 SPAIN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 203 SPAIN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.3.8 REST OF EUROPE
  • 11.4 ASIA PACIFIC
    • 11.4.1 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • 11.4.2 ASIA PACIFIC: RECESSION IMPACT
    • FIGURE 47 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 204 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 205 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 206 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 207 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 208 ASIA PACIFIC: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 209 ASIA PACIFIC: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 210 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 211 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 212 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018-2022 (USD MILLION)
    • TABLE 213 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 214 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018-2022 (USD MILLION)
    • TABLE 215 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023-2028 (USD MILLION)
    • TABLE 216 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
    • TABLE 217 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 218 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018-2022 (USD MILLION)
    • TABLE 219 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023-2028 (USD MILLION)
    • TABLE 220 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 221 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 222 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 223 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 11.4.3 CHINA
      • 11.4.3.1 Rising demand for addressing skills gaps and providing innovative training solutions to fuel growth in China
    • TABLE 224 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 225 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 226 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 227 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 228 CHINA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 229 CHINA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.4.4 JAPAN
      • 11.4.4.1 Ability to recognize technology as means to simplify and enhance work efficiency to boost demand
    • TABLE 230 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 231 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 232 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 233 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 234 JAPAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 235 JAPAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.4.5 INDIA
      • 11.4.5.1 Growing initiatives taken by government to enhance its frontline workforce's skills to drive market
    • TABLE 236 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 237 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 238 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 239 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 240 INDIA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 241 INDIA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.4.6 ANZ
      • 11.4.6.1 Rapid adoption of new technologies for upskilling and reskilling of workers to drive growth
    • TABLE 242 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 243 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 244 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 245 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 246 ANZ: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 247 ANZ: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.4.7 SOUTH KOREA
      • 11.4.7.1 Rising demand to improve efficiency of skill development to drive market growth
    • TABLE 248 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 249 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 250 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 251 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 252 SOUTH KOREA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 253 SOUTH KOREA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.4.8 ASEAN
      • 11.4.8.1 Rising need for specialized training to drive adoption of frontline workers training
    • TABLE 254 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 255 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 256 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 257 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 258 ASEAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 259 ASEAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • 11.4.9 REST OF ASIA PACIFIC
  • 11.5 MIDDLE EAST & AFRICA
    • 11.5.1 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • 11.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
    • TABLE 260 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 261 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 262 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 263 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 264 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 265 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 266 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 267 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 268 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018-2022 (USD MILLION)
    • TABLE 269 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 270 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018-2022 (USD MILLION)
    • TABLE 271 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023-2028 (USD MILLION)
    • TABLE 272 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
    • TABLE 273 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 274 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018-2022 (USD MILLION)
    • TABLE 275 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023-2028 (USD MILLION)
    • TABLE 276 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 277 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 278 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 279 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 11.5.3 UAE
      • 11.5.3.1 Initiatives taken by UAE government to support frontline workers to enhance their skills to drive market
    • 11.5.4 SAUDI ARABIA
      • 11.5.4.1 Ability to facilitate organizations to deliver seamless experience to boost adoption of frontline workers training market
    • 11.5.5 SOUTH AFRICA
      • 11.5.5.1 Rising collaboration between government bodies, businesses, and training providers to boost market growth
    • 11.5.6 QATAR
      • 11.5.6.1 Rising need to upskill workers with essential skills and knowledge to provide service excellence
    • 11.5.7 EGYPT
      • 11.5.7.1 Growing adoption of cutting-edge technologies to upskill workers to boost market
    • 11.5.8 REST OF MIDDLE EAST & AFRICA
  • 11.6 LATIN AMERICA
    • 11.6.1 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS
    • 11.6.2 LATIN AMERICA: RECESSION IMPACT
    • TABLE 280 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 281 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 282 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
    • TABLE 283 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 284 LATIN AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018-2022 (USD MILLION)
    • TABLE 285 LATIN AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023-2028 (USD MILLION)
    • TABLE 286 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018-2022 (USD MILLION)
    • TABLE 287 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 288 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018-2022 (USD MILLION)
    • TABLE 289 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 290 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018-2022 (USD MILLION)
    • TABLE 291 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023-2028 (USD MILLION)
    • TABLE 292 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
    • TABLE 293 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
    • TABLE 294 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018-2022 (USD MILLION)
    • TABLE 295 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023-2028 (USD MILLION)
    • TABLE 296 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 297 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 298 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 299 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 11.6.3 BRAZIL
      • 11.6.3.1 Adoption of advanced technology to upskill frontline workers in Brazil to drive market growth
    • 11.6.4 MEXICO
      • 11.6.4.1 Rising need for enhancing frontline workers' performance and productivity to boost market
    • 11.6.5 ARGENTINA
      • 11.6.5.1 Rising need to deliver exceptional customer service and improved operational efficiency to boost market growth
    • 11.6.6 REST OF LATIN AMERICA

12 COMPETITIVE LANDSCAPE

  • 12.1 OVERVIEW
  • 12.2 STRATEGIES ADOPTED BY KEY PLAYERS
    • TABLE 300 OVERVIEW OF STRATEGIES ADOPTED BY KEY FRONTLINE WORKERS TRAINING VENDORS
  • 12.3 REVENUE ANALYSIS
    • 12.3.1 HISTORICAL REVENUE ANALYSIS
    • FIGURE 48 BUSINESS SEGMENT REVENUE ANALYSIS, 2020-2022 (USD MILLION)
  • 12.4 MARKET SHARE ANALYSIS
    • FIGURE 49 MARKET SHARE ANALYSIS FOR KEY COMPANIES, 2022
    • TABLE 301 FRONTLINE WORKERS TRAINING MARKET: DEGREE OF COMPETITION
  • 12.5 BRAND/PRODUCT COMPARATIVE ANALYSIS
    • TABLE 302 BRAND/PRODUCT COMPARATIVE ANALYSIS, BY LEARNING MANAGEMENT SYSTEM
    • TABLE 303 BRAND/PRODUCT COMPARATIVE ANALYSIS, BY MICROLEARNING-BASED PLATFORM
  • 12.6 COMPANY EVALUATION MATRIX, 2023
    • 12.6.1 STARS
    • 12.6.2 EMERGING LEADERS
    • 12.6.3 PERVASIVE PLAYERS
    • 12.6.4 PARTICIPANTS
    • FIGURE 50 COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023
    • 12.6.5 COMPANY PRODUCT FOOTPRINT
    • TABLE 304 FRONTLINE WORKERS TRAINING MARKET: COMPANY PRODUCT FOOTPRINT ANALYSIS OF KEY PLAYERS, 2023
  • 12.7 STARTUP/SME EVALUATION MATRIX
    • 12.7.1 PROGRESSIVE COMPANIES
    • 12.7.2 RESPONSIVE COMPANIES
    • 12.7.3 DYNAMIC COMPANIES
    • 12.7.4 STARTING BLOCKS
    • FIGURE 51 FRONTLINE WORKERS TRAINING MARKET: STARTUP/SME EVALUATION MATRIX, 2023
    • 12.7.5 STARTUP/SME COMPETITIVE BENCHMARKING
    • TABLE 305 FRONTLINE WORKERS TRAINING MARKET: DETAILED LIST OF KEY STARTUPS/SMES
    • TABLE 306 FRONTLINE WORKERS TRAINING MARKET: COMPETITIVE BENCHMARKING OF STARTUPS/SMES PLAYERS, 2023
  • 12.8 VALUATION AND FINANCIAL METRICS OF KEY FRONTLINE WORKERS TRAINING VENDORS
    • FIGURE 52 FINANCIAL METRICS OF KEY FRONTLINE WORKERS TRAINING VENDORS
    • FIGURE 53 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY FRONTLINE WORKERS TRAINING VENDORS
  • 12.9 COMPETITIVE SCENARIO AND TRENDS
    • 12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 307 PRODUCT LAUNCHES AND ENHANCEMENTS, 2022-2023
    • 12.9.2 DEALS
    • TABLE 308 DEALS, 2021-2023

13 COMPANY PROFILES

  • 13.1 INTRODUCTION
  • 13.2 KEY PLAYERS
  • (Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)**
    • 13.2.1 PTC
    • TABLE 309 PTC: BUSINESS OVERVIEW
    • FIGURE 54 PTC: COMPANY SNAPSHOT
    • TABLE 310 PTC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 311 PTC: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 312 PTC: DEALS
    • 13.2.2 MICROSOFT
    • TABLE 313 MICROSOFT: BUSINESS OVERVIEW
    • FIGURE 55 MICROSOFT: COMPANY SNAPSHOT
    • TABLE 314 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 315 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 316 MICROSOFT: DEALS
    • 13.2.3 GOOGLE
    • TABLE 317 GOOGLE: BUSINESS OVERVIEW
    • FIGURE 56 GOOGLE: COMPANY SNAPSHOT
    • TABLE 318 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 319 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 320 GOOGLE: DEALS
    • 13.2.4 ADOBE
    • TABLE 321 ADOBE: BUSINESS OVERVIEW
    • FIGURE 57 ADOBE: COMPANY SNAPSHOT
    • TABLE 322 ADOBE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 323 ADOBE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • 13.2.5 D2L
    • TABLE 324 D2L: BUSINESS OVERVIEW
    • FIGURE 58 D2L: COMPANY SNAPSHOT
    • TABLE 325 D2L: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 326 D2L: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 327 D2L: DEALS
    • 13.2.6 BEEKEEPER
    • TABLE 328 BEEKEEPER: BUSINESS OVERVIEW
    • TABLE 329 BEEKEEPER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 330 BEEKEEPER: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 331 BEEKEEPER: DEALS
    • 13.2.7 AXONIFY
    • TABLE 332 AXONIFY: BUSINESS OVERVIEW
    • TABLE 333 AXONIFY: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 334 AXONIFY: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 335 AXONIFY: DEALS
    • 13.2.8 ITACIT
    • TABLE 336 ITACIT: BUSINESS OVERVIEW
    • TABLE 337 ITACIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 338 ITACIT: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 339 ITACIT: DEALS
    • 13.2.9 FRONTLINE DATA SOLUTIONS
    • TABLE 340 FRONTLINE DATA SOLUTIONS: BUSINESS OVERVIEW
    • TABLE 341 FRONTLINE DATA SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 342 FRONTLINE DATA SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • 13.2.10 INTERTEK ALCHEMY
    • TABLE 343 INTERTEK ALCHEMY: BUSINESS OVERVIEW
    • TABLE 344 INTERTEK ALCHEMY: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 345 INTERTEK ALCHEMY: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 346 INTERTEK ALCHEMY: DEALS
    • 13.2.11 BLACKBOARD
    • TABLE 347 BLACKBOARD: BUSINESS OVERVIEW
    • TABLE 348 BLACKBOARD: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 349 BLACKBOARD: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 350 BLACKBOARD: DEALS
  • 13.3 OTHER KEY PLAYERS
    • 13.3.1 RALLYWARE
    • 13.3.2 LITMOS
    • 13.3.3 ORACLE
    • 13.3.4 CORNERSTONE
    • 13.3.5 BIZLIBRARY
    • 13.3.6 CROSSKNOWLEDGE
    • 13.3.7 ORION LABS
    • 13.3.8 SKYLLFUL
    • 13.3.9 ENABLEY
    • 13.3.10 EPIGNOSIS
    • 13.3.11 SKEDULO
    • 13.3.12 ISEAZY
    • 13.3.13 TAQTILE
    • 13.3.14 NORTHPASS
  • 13.4 STARTUP/SME PROFILES
    • 13.4.1 PLUTOMEN
    • 13.4.2 EDAPP
    • 13.4.3 FRONTLINE TRAINING SOLUTIONS
    • 13.4.4 DISPRZ
    • 13.4.5 OTTOLEARN
    • 13.4.6 OPUS TRAINING
    • 13.4.7 EDUME
    • 13.4.8 YOOBIC
    • 13.4.9 BITES
    • 13.4.10 MOBIETRAIN
    • 13.4.11 MAXIML
    • 13.4.12 FLIP
    • 13.4.13 ANTHILL
  • *Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.

14 ADJACENT AND RELATED MARKETS

  • 14.1 INTRODUCTION
  • 14.2 LEARNING MANAGEMENT SYSTEM (LMS) MARKET - GLOBAL FORECAST TO 2027
    • 14.2.1 MARKET DEFINITION
    • 14.2.2 MARKET OVERVIEW
      • 14.2.2.1 LMS market, by component
    • TABLE 351 LEARNING MANAGEMENT SYSTEM MARKET, BY COMPONENT, 2017-2021 (USD MILLION)
    • TABLE 352 LEARNING MANAGEMENT SYSTEM MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
      • 14.2.2.2 LMS market, by delivery mode
    • TABLE 353 LEARNING MANAGEMENT SYSTEM MARKET, BY DELIVERY MODE, 2017-2021 (USD MILLION)
    • TABLE 354 LEARNING MANAGEMENT SYSTEM MARKET, BY DELIVERY MODE, 2022-2027 (USD MILLION)
      • 14.2.2.3 LMS market, by user type
    • TABLE 355 LEARNING MANAGEMENT SYSTEM MARKET, BY USER TYPE, 2017-2021 (USD MILLION)
    • TABLE 356 LEARNING MANAGEMENT SYSTEM MARKET, BY USER TYPE, 2022-2027 (USD MILLION)
      • 14.2.2.4 LMS market, by deployment type
    • TABLE 357 LEARNING MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE, 2017-2021 (USD MILLION)
    • TABLE 358 LEARNING MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
      • 14.2.2.5 LMS market, by region
    • TABLE 359 LEARNING MANAGEMENT SYSTEM MARKET, BY REGION, 2017-2021 (USD MILLION)
    • TABLE 360 LEARNING MANAGEMENT SYSTEM MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 14.3 SMART LEARNING MARKET - GLOBAL FORECAST TO 2026
    • 14.3.1 MARKET DEFINITION
    • 14.3.2 MARKET OVERVIEW
      • 14.3.2.1 Smart learning market, by software
    • TABLE 361 SMART LEARNING MARKET, BY SOFTWARE, 2017-2020 (USD MILLION)
    • TABLE 362 SMART LEARNING MARKET, BY SOFTWARE, 2021-2026 (USD MILLION)
      • 14.3.2.2 Smart learning market, by service
    • TABLE 363 SMART LEARNING MARKET, BY SERVICE, 2017-2020 (USD MILLION)
    • TABLE 364 SMART LEARNING MARKET, BY SERVICE, 2021-2026 (USD MILLION)
      • 14.3.2.3 Smart learning market, by learning type
    • TABLE 365 SMART LEARNING MARKET, BY LEARNING TYPE, 2017-2020 (USD MILLION)
    • TABLE 366 SMART LEARNING MARKET, BY LEARNING TYPE, 2021-2026 (USD MILLION)
      • 14.3.2.4 Smart learning market, by end user
    • TABLE 367 SMART LEARNING MARKET, BY END USER, 2017-2020 (USD MILLION)
    • TABLE 368 SMART LEARNING MARKET, BY END USER, 2021-2026 (USD MILLION)
      • 14.3.2.5 Smart learning market, by region
    • TABLE 369 SMART LEARNING MARKET, BY REGION, 2017-2020 (USD MILLION)
    • TABLE 370 SMART LEARNING MARKET, BY REGION, 2021-2026 (USD MILLION)

15 APPENDIX

  • 15.1 DISCUSSION GUIDE
  • 15.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 15.3 CUSTOMIZATION OPTIONS
  • 15.4 RELATED REPORTS
  • 15.5 AUTHOR DETAILS
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