BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac)

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.

Key Highlights

BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.

Customer Relationship Management (CRM) BPO: CRM BPO services typically include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claim and warranty services.

Finance and Accounting BPO: Finance and accounting BPO cover operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management and processing, receipt and reconciliation, and management reporting.

Human Resources BPO: HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration and development services / talent management, and performance management.

Knowledge Process Outsourcing (KPO): Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research and analytics, risk management and analytics, strategy and business development research, financial research, and legal process outsourcing (LPO).

Procurement and Supply-Chain BPO: Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.

Vertical-specific BPO: Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery and development for healthcare providers and pharmaceuticals.

All market data and forecasts are represented in nominal terms (i.e., without adjustment for inflation) and all currency conversions used in the creation of this report have been calculated using constant 2022 annual average exchange rates.

The global BPO services market had total revenues of $304.5 billion in 2022, representing a compound annual growth rate (CAGR) of 6.1% between 2017 and 2022.

The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $80.7 billion, equivalent to 26.5% of the market's overall value.

Financial constraints limit small enterprises' ability to hire specialized staff for each business function and department. Therefore, the growth in the number of SMEs is supporting the global BPO services market.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services Market
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services Market
Leading company profiles reveal details of key bpo services Market players' global operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services Market with five year forecasts

Reasons to Buy

What was the size of the global bpo services Market by value in 2022?
What will be the size of the global bpo services Market in 2027?
What factors are affecting the strength of competition in the global bpo services Market?
How has the Market performed over the last five years?
What are the main segments that make up the global bpo services Market?

Product Code: MLIG230064-01

1 EXECUTIVE SUMMARY

1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive landscape

2 Introduction

2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions

3 Global BPO Services

3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis

4 Macroeconomic Indicators

4.1. Country data

5 BPO Services in Asia-Pacific

5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis

6 BPO Services in Europe

6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis

7 Macroeconomic Indicators

7.1. Country data

8 BPO Services in France

8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis

9 Macroeconomic Indicators

9.1. Country data

10 BPO Services in Germany

10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis

11 Macroeconomic Indicators

11.1. Country data

12 BPO Services in Australia

12.1. Market Overview
12.2. Market Data
12.3. Market Segmentation
12.4. Market outlook
12.5. Five forces analysis

13 Macroeconomic Indicators

13.1. Country data

14 BPO Services in Brazil

14.1. Market Overview
14.2. Market Data
14.3. Market Segmentation
14.4. Market outlook
14.5. Five forces analysis

15 Macroeconomic Indicators

15.1. Country data

16 BPO Services in Canada

16.1. Market Overview
16.2. Market Data
16.3. Market Segmentation
16.4. Market outlook
16.5. Five forces analysis

17 Macroeconomic Indicators

17.1. Country data

18 BPO Services in China

18.1. Market Overview
18.2. Market Data
18.3. Market Segmentation
18.4. Market outlook
18.5. Five forces analysis

19 Macroeconomic Indicators

19.1. Country data

20 BPO Services in India

20.1. Market Overview
20.2. Market Data
20.3. Market Segmentation
20.4. Market outlook
20.5. Five forces analysis

21 Macroeconomic Indicators

21.1. Country data

22 BPO Services in Indonesia

22.1. Market Overview
22.2. Market Data
22.3. Market Segmentation
22.4. Market outlook
22.5. Five forces analysis

23 Macroeconomic Indicators

23.1. Country data

24 BPO Services in Italy

24.1. Market Overview
24.2. Market Data
24.3. Market Segmentation
24.4. Market outlook
24.5. Five forces analysis

25 Macroeconomic Indicators

25.1. Country data

26 BPO Services in Japan

26.1. Market Overview
26.2. Market Data
26.3. Market Segmentation
26.4. Market outlook
26.5. Five forces analysis

27 Macroeconomic Indicators

27.1. Country data

28 BPO Services in Mexico

28.1. Market Overview
28.2. Market Data
28.3. Market Segmentation
28.4. Market outlook
28.5. Five forces analysis

29 Macroeconomic Indicators

29.1. Country data

30 BPO Services in The Netherlands

30.1. Market Overview
30.2. Market Data
30.3. Market Segmentation
30.4. Market outlook
30.5. Five forces analysis

31 Macroeconomic Indicators

31.1. Country data

32 BPO Services in North America

32.1. Market Overview
32.2. Market Data
32.3. Market Segmentation
32.4. Market outlook
32.5. Five forces analysis

33 BPO Services in Russia

33.1. Market Overview
33.2. Market Data
33.3. Market Segmentation
33.4. Market outlook
33.5. Five forces analysis

34 Macroeconomic Indicators

34.1. Country data

35 BPO Services in Scandinavia

35.1. Market Overview
35.2. Market Data
35.3. Market Segmentation
35.4. Market outlook
35.5. Five forces analysis

36 BPO Services in Singapore

36.1. Market Overview
36.2. Market Data
36.3. Market Segmentation
36.4. Market outlook
36.5. Five forces analysis

37 Macroeconomic Indicators

37.1. Country data

38 BPO Services in South Africa

38.1. Market Overview
38.2. Market Data
38.3. Market Segmentation
38.4. Market outlook
38.5. Five forces analysis

39 Macroeconomic Indicators

39.1. Country data

40 BPO Services in South Korea

40.1. Market Overview
40.2. Market Data
40.3. Market Segmentation
40.4. Market outlook
40.5. Five forces analysis

41 Macroeconomic Indicators

41.1. Country data

42 BPO Services in Spain

42.1. Market Overview
42.2. Market Data
42.3. Market Segmentation
42.4. Market outlook
42.5. Five forces analysis

43 Macroeconomic Indicators

43.1. Country data

44 BPO Services in Turkey

44.1. Market Overview
44.2. Market Data
44.3. Market Segmentation
44.4. Market outlook
44.5. Five forces analysis

45 Macroeconomic Indicators

45.1. Country data

46 BPO Services in The United Kingdom

46.1. Market Overview
46.2. Market Data
46.3. Market Segmentation
46.4. Market outlook
46.5. Five forces analysis

47 Macroeconomic Indicators

47.1. Country data

48 BPO Services in The United States

48.1. Market Overview
48.2. Market Data
48.3. Market Segmentation
48.4. Market outlook
48.5. Five forces analysis

49 Macroeconomic Indicators

49.1. Country data

50 Company Profiles

50.1. Accenture plc
50.2. Capgemini SE
50.3. HCL Technologies Limited
50.4. Bertelsmann SE & Co. KGaA
50.5. CGI Group Inc.
50.6. In.Corp Global Pte., Ltd.
50.7. NCR Corp
50.8. Persol Holdings Co Ltd
50.9. Teleperformance SE
50.10. BDO Unicon AO
50.11. Sutherland Global Services Inc
50.12. Genpact Ltd
50.13. TMF Group B.V.
50.14. ISS AS
50.15. Atento S.A.
50.16. Indra Sistemas, S.A.
50.17. Wipro Ltd
50.18. Capita plc
50.19. Cognizant Technology Solutions Corp
50.20. Infosys Limited
50.21. TD SYNNEX Corporation

51 Appendix

51.1. Methodology
51.2. About MarketLine

Product Code: MLIG230064-01

List of Tables

Table 1: Global BPO services market value: $ million, 2017-22
Table 2: Global BPO services market category segmentation: % share, by value, 2017-2022
Table 3: Global BPO services market category segmentation: $ million, 2017-2022
Table 4: Global BPO services market geography segmentation: $ million, 2022
Table 5: Global BPO services market value forecast: $ million, 2022-27
Table 6: Global size of population (million), 2018-22
Table 7: Global gdp (constant 2005 prices, $ billion), 2018-22
Table 8: Global gdp (current prices, $ billion), 2018-22
Table 9: Global inflation, 2018-22
Table 10: Global consumer price index (absolute), 2018-22
Table 11: Global exchange rate, 2018-22
Table 12: Asia-Pacific BPO services market value: $ million, 2017-22
Table 13: Asia-Pacific BPO services market category segmentation: % share, by value, 2017-2022
Table 14: Asia-Pacific BPO services market category segmentation: $ million, 2017-2022
Table 15: Asia-Pacific BPO services market geography segmentation: $ million, 2022
Table 16: Asia-Pacific BPO services market value forecast: $ million, 2022-27
Table 17: Europe BPO services market value: $ million, 2017-22
Table 18: Europe BPO services market category segmentation: % share, by value, 2017-2022
Table 19: Europe BPO services market category segmentation: $ million, 2017-2022
Table 20: Europe BPO services market geography segmentation: $ million, 2022
Table 21: Europe BPO services market value forecast: $ million, 2022-27
Table 22: Europe size of population (million), 2018-22
Table 23: Europe gdp (constant 2005 prices, $ billion), 2018-22
Table 24: Europe gdp (current prices, $ billion), 2018-22
Table 25: Europe inflation, 2018-22
Table 26: Europe consumer price index (absolute), 2018-22
Table 27: Europe exchange rate, 2018-22
Table 28: France BPO services market value: $ million, 2017-22
Table 29: France BPO services market category segmentation: % share, by value, 2017-2022
Table 30: France BPO services market category segmentation: $ million, 2017-2022
Table 31: France BPO services market geography segmentation: $ million, 2022
Table 32: France BPO services market value forecast: $ million, 2022-27
Table 33: France size of population (million), 2018-22
Table 34: France gdp (constant 2005 prices, $ billion), 2018-22
Table 35: France gdp (current prices, $ billion), 2018-22
Table 36: France inflation, 2018-22
Table 37: France consumer price index (absolute), 2018-22
Table 38: France exchange rate, 2018-22
Table 39: Germany BPO services market value: $ million, 2017-22
Table 40: Germany BPO services market category segmentation: % share, by value, 2017-2022
Table 41: Germany BPO services market category segmentation: $ million, 2017-2022
Table 42: Germany BPO services market geography segmentation: $ million, 2022
Table 43: Germany BPO services market value forecast: $ million, 2022-27
Table 44: Germany size of population (million), 2018-22
Table 45: Germany gdp (constant 2005 prices, $ billion), 2018-22
Table 46: Germany gdp (current prices, $ billion), 2018-22
Table 47: Germany inflation, 2018-22
Table 48: Germany consumer price index (absolute), 2018-22
Table 49: Germany exchange rate, 2018-22
Table 50: Australia BPO services market value: $ million, 2017-22
Table 51: Australia BPO services market category segmentation: % share, by value, 2017-2022
Table 52: Australia BPO services market category segmentation: $ million, 2017-2022
Table 53: Australia BPO services market geography segmentation: $ million, 2022
Table 54: Australia BPO services market value forecast: $ million, 2022-27
Table 55: Australia size of population (million), 2018-22
Table 56: Australia gdp (constant 2005 prices, $ billion), 2018-22
Table 57: Australia gdp (current prices, $ billion), 2018-22
Table 58: Australia inflation, 2018-22
Table 59: Australia consumer price index (absolute), 2018-22
Table 60: Australia exchange rate, 2018-22
Table 61: Brazil BPO services market value: $ million, 2017-22
Table 62: Brazil BPO services market category segmentation: % share, by value, 2017-2022
Table 63: Brazil BPO services market category segmentation: $ million, 2017-2022
Table 64: Brazil BPO services market geography segmentation: $ million, 2022
Table 65: Brazil BPO services market value forecast: $ million, 2022-27
Table 66: Brazil size of population (million), 2018-22
Table 67: Brazil gdp (constant 2005 prices, $ billion), 2018-22
Table 68: Brazil gdp (current prices, $ billion), 2018-22
Table 69: Brazil inflation, 2018-22
Table 70: Brazil consumer price index (absolute), 2018-22
Table 71: Brazil exchange rate, 2018-22
Table 72: Canada BPO services market value: $ million, 2017-22
Table 73: Canada BPO services market category segmentation: % share, by value, 2017-2022
Table 74: Canada BPO services market category segmentation: $ million, 2017-2022
Table 75: Canada BPO services market geography segmentation: $ million, 2022
Table 76: Canada BPO services market value forecast: $ million, 2022-27
Table 77: Canada size of population (million), 2018-22
Table 78: Canada gdp (constant 2005 prices, $ billion), 2018-22
Table 79: Canada gdp (current prices, $ billion), 2018-22
Table 80: Canada inflation, 2018-22
Table 81: Canada consumer price index (absolute), 2018-22
Table 82: Canada exchange rate, 2018-22
Table 83: China BPO services market value: $ million, 2017-22
Table 84: China BPO services market category segmentation: % share, by value, 2017-2022
Table 85: China BPO services market category segmentation: $ million, 2017-2022
Table 86: China BPO services market geography segmentation: $ million, 2022
Table 87: China BPO services market value forecast: $ million, 2022-27
Table 88: China size of population (million), 2018-22
Table 89: China gdp (constant 2005 prices, $ billion), 2018-22
Table 90: China gdp (current prices, $ billion), 2018-22
Table 91: China inflation, 2018-22
Table 92: China consumer price index (absolute), 2018-22
Table 93: China exchange rate, 2018-22
Table 94: India BPO services market value: $ million, 2017-22
Table 95: India BPO services market category segmentation: % share, by value, 2017-2022
Table 96: India BPO services market category segmentation: $ million, 2017-2022
Table 97: India BPO services market geography segmentation: $ million, 2022
Table 98: India BPO services market value forecast: $ million, 2022-27
Table 99: India size of population (million), 2018-22
Table 100: India gdp (constant 2005 prices, $ billion), 2018-22
Table 101: India gdp (current prices, $ billion), 2018-22
Table 102: India inflation, 2018-22
Table 103: India consumer price index (absolute), 2018-22
Table 104: India exchange rate, 2018-22
Table 105: Indonesia BPO services market value: $ million, 2017-22

List of Figures

Figure 1: Global BPO services market value: $ million, 2017-22
Figure 2: Global BPO services market category segmentation: $ million, 2017-2022
Figure 3: Global BPO services market geography segmentation: % share, by value, 2022
Figure 4: Global BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the global BPO services market, 2022
Figure 6: Drivers of buyer power in the global BPO services market, 2022
Figure 7: Drivers of supplier power in the global BPO services market, 2022
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2022
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2022
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2022
Figure 11: Asia-Pacific BPO services market value: $ million, 2017-22
Figure 12: Asia-Pacific BPO services market category segmentation: $ million, 2017-2022
Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2022
Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2022-27
Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2022
Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2022
Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2022
Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2022
Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2022
Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2022
Figure 21: Europe BPO services market value: $ million, 2017-22
Figure 22: Europe BPO services market category segmentation: $ million, 2017-2022
Figure 23: Europe BPO services market geography segmentation: % share, by value, 2022
Figure 24: Europe BPO services market value forecast: $ million, 2022-27
Figure 25: Forces driving competition in the BPO services market in Europe, 2022
Figure 26: Drivers of buyer power in the BPO services market in Europe, 2022
Figure 27: Drivers of supplier power in the BPO services market in Europe, 2022
Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2022
Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2022
Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2022
Figure 31: France BPO services market value: $ million, 2017-22
Figure 32: France BPO services market category segmentation: $ million, 2017-2022
Figure 33: France BPO services market geography segmentation: % share, by value, 2022
Figure 34: France BPO services market value forecast: $ million, 2022-27
Figure 35: Forces driving competition in the BPO services market in France, 2022
Figure 36: Drivers of buyer power in the BPO services market in France, 2022
Figure 37: Drivers of supplier power in the BPO services market in France, 2022
Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2022
Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2022
Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2022
Figure 41: Germany BPO services market value: $ million, 2017-22
Figure 42: Germany BPO services market category segmentation: $ million, 2017-2022
Figure 43: Germany BPO services market geography segmentation: % share, by value, 2022
Figure 44: Germany BPO services market value forecast: $ million, 2022-27
Figure 45: Forces driving competition in the BPO services market in Germany, 2022
Figure 46: Drivers of buyer power in the BPO services market in Germany, 2022
Figure 47: Drivers of supplier power in the BPO services market in Germany, 2022
Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2022
Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2022
Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2022
Figure 51: Australia BPO services market value: $ million, 2017-22
Figure 52: Australia BPO services market category segmentation: $ million, 2017-2022
Figure 53: Australia BPO services market geography segmentation: % share, by value, 2022
Figure 54: Australia BPO services market value forecast: $ million, 2022-27
Figure 55: Forces driving competition in the BPO services market in Australia, 2022
Figure 56: Drivers of buyer power in the BPO services market in Australia, 2022
Figure 57: Drivers of supplier power in the BPO services market in Australia, 2022
Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2022
Figure 59: Factors influencing the threat of substitutes in the BPO services market in Australia, 2022
Figure 60: Drivers of degree of rivalry in the BPO services market in Australia, 2022
Figure 61: Brazil BPO services market value: $ million, 2017-22
Figure 62: Brazil BPO services market category segmentation: $ million, 2017-2022
Figure 63: Brazil BPO services market geography segmentation: % share, by value, 2022
Figure 64: Brazil BPO services market value forecast: $ million, 2022-27
Figure 65: Forces driving competition in the BPO services market in Brazil, 2022
Figure 66: Drivers of buyer power in the BPO services market in Brazil, 2022
Figure 67: Drivers of supplier power in the BPO services market in Brazil, 2022
Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2022
Figure 69: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2022
Figure 70: Drivers of degree of rivalry in the BPO services market in Brazil, 2022
Figure 71: Canada BPO services market value: $ million, 2017-22
Figure 72: Canada BPO services market category segmentation: $ million, 2017-2022
Figure 73: Canada BPO services market geography segmentation: % share, by value, 2022
Figure 74: Canada BPO services market value forecast: $ million, 2022-27
Figure 75: Forces driving competition in the BPO services market in Canada, 2022
Figure 76: Drivers of buyer power in the BPO services market in Canada, 2022
Figure 77: Drivers of supplier power in the BPO services market in Canada, 2022
Figure 78: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2022
Figure 79: Factors influencing the threat of substitutes in the BPO services market in Canada, 2022
Figure 80: Drivers of degree of rivalry in the BPO services market in Canada, 2022
Figure 81: China BPO services market value: $ million, 2017-22
Figure 82: China BPO services market category segmentation: $ million, 2017-2022
Figure 83: China BPO services market geography segmentation: % share, by value, 2022
Figure 84: China BPO services market value forecast: $ million, 2022-27
Figure 85: Forces driving competition in the BPO services market in China, 2022
Figure 86: Drivers of buyer power in the BPO services market in China, 2022
Figure 87: Drivers of supplier power in the BPO services market in China, 2022
Figure 88: Factors influencing the likelihood of new entrants in the BPO services market in China, 2022
Figure 89: Factors influencing the threat of substitutes in the BPO services market in China, 2022
Figure 90: Drivers of degree of rivalry in the BPO services market in China, 2022

BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac)

Description

Table of Contents

List of Tables

Abstract

Summary

Key Highlights

Scope

Reasons to Buy

Table of Contents

1 EXECUTIVE SUMMARY

2 Introduction

3 Global BPO Services

4 Macroeconomic Indicators

5 BPO Services in Asia-Pacific

6 BPO Services in Europe

7 Macroeconomic Indicators

8 BPO Services in France

9 Macroeconomic Indicators

10 BPO Services in Germany

11 Macroeconomic Indicators

12 BPO Services in Australia

13 Macroeconomic Indicators

14 BPO Services in Brazil

15 Macroeconomic Indicators

16 BPO Services in Canada

17 Macroeconomic Indicators

18 BPO Services in China

19 Macroeconomic Indicators

20 BPO Services in India

21 Macroeconomic Indicators

22 BPO Services in Indonesia

23 Macroeconomic Indicators

24 BPO Services in Italy

25 Macroeconomic Indicators

26 BPO Services in Japan

27 Macroeconomic Indicators

28 BPO Services in Mexico

29 Macroeconomic Indicators

30 BPO Services in The Netherlands

31 Macroeconomic Indicators

32 BPO Services in North America

33 BPO Services in Russia

34 Macroeconomic Indicators

35 BPO Services in Scandinavia

36 BPO Services in Singapore

37 Macroeconomic Indicators

38 BPO Services in South Africa

39 Macroeconomic Indicators

40 BPO Services in South Korea

41 Macroeconomic Indicators

42 BPO Services in Spain

43 Macroeconomic Indicators

44 BPO Services in Turkey

45 Macroeconomic Indicators

46 BPO Services in The United Kingdom

47 Macroeconomic Indicators

48 BPO Services in The United States

49 Macroeconomic Indicators

50 Company Profiles

51 Appendix

List of Tables

List of Figures