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PUBLISHER: MarketLine | PRODUCT CODE: 1901452
PUBLISHER: MarketLine | PRODUCT CODE: 1901452
BPO Services Global Industry Almanac 2020-2029
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PAGES: 585 Pages
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Summary
Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value , and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.
Key Highlights
Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
Customer Relationship Management (CRM) BPO services include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claim and warranty services.
Finance and Accounting BPO services cover operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management and processing, receipt and reconciliation, and management reporting.
Human Resources BPO services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration and development services/talent management, and performance management.
Knowledge Process Outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research and analytics, risk management and analytics, strategy and business development research, financial research, and legal process outsourcing (LPO).
Procurement BPO services cover the outsourcing of key procurement processes, including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.
Vertical-specific BPO services include the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery and development for healthcare providers and pharmaceuticals.
All market data and forecasts are based on nominal prices, and all currency conversions used in the creation of this report have been calculated using yearly average exchange rates. The USD values may show a declining trend for a few countries, such as Argentina, Turkey, Nigeria, Egypt, and Russia. This is primarily because of the impact of exchange rates considered.
The global BPO services market recorded revenues of $340.9 billion in 2024, representing a compound annual growth rate (CAGR) of 5% between 2019 and 2024.
The vertical-specific BPO segment accounted for the market's largest proportion in 2024, with total revenues of $94 billion, equivalent to 27.6% of the market's overall value.
In 2024, North America accounted for the largest share of 39.5% in the European BPO services market, followed by Asia-Pacific with 32.2% share and Europe with 22.2% share.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services Market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services Market
- Leading company profiles reveal details of key bpo services Market players' global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services Market with five year forecasts
- Macroeconomic indicators provide insight into general trends within the Asia-Pacific economy
Reasons to Buy
- What was the size of the global bpo services Market by value in 2024?
- What will be the size of the global bpo services Market in 2029?
- What factors are affecting the strength of competition in the global bpo services Market?
- How has the Market performed over the last five years?
- What are the main segments that make up the global bpo services Market?
Product Code: MLIG250064-01
Table of Contents
1 EXECUTIVE SUMMARY
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Competitive landscape
2 Introduction
- 2.1. What is this report about?
- 2.2. Who is the target reader?
- 2.3. How to use this report
- 2.4. Definitions
3 Global BPO Services
- 3.1. Market Overview
- 3.2. Market Data
- 3.3. Market Segmentation
- 3.4. Market outlook
- 3.5. Five forces analysis
4 Macroeconomic Indicators
- 4.1. Country data
5 BPO Services in Asia-Pacific
- 5.1. Market Overview
- 5.2. Market Data
- 5.3. Market Segmentation
- 5.4. Market outlook
- 5.5. Five forces analysis
6 BPO Services in Europe
- 6.1. Market Overview
- 6.2. Market Data
- 6.3. Market Segmentation
- 6.4. Market outlook
- 6.5. Five forces analysis
7 Macroeconomic Indicators
- 7.1. Country data
8 BPO Services in France
- 8.1. Market Overview
- 8.2. Market Data
- 8.3. Market Segmentation
- 8.4. Market outlook
- 8.5. Five forces analysis
9 Macroeconomic Indicators
- 9.1. Country data
10 BPO Services in Germany
- 10.1. Market Overview
- 10.2. Market Data
- 10.3. Market Segmentation
- 10.4. Market outlook
- 10.5. Five forces analysis
11 Macroeconomic Indicators
- 11.1. Country data
12 BPO Services in Australia
- 12.1. Market Overview
- 12.2. Market Data
- 12.3. Market Segmentation
- 12.4. Market outlook
- 12.5. Five forces analysis
13 Macroeconomic Indicators
- 13.1. Country data
14 BPO Services in Brazil
- 14.1. Market Overview
- 14.2. Market Data
- 14.3. Market Segmentation
- 14.4. Market outlook
- 14.5. Five forces analysis
15 Macroeconomic Indicators
- 15.1. Country data
16 BPO Services in Canada
- 16.1. Market Overview
- 16.2. Market Data
- 16.3. Market Segmentation
- 16.4. Market outlook
- 16.5. Five forces analysis
17 Macroeconomic Indicators
- 17.1. Country data
18 BPO Services in China
- 18.1. Market Overview
- 18.2. Market Data
- 18.3. Market Segmentation
- 18.4. Market outlook
- 18.5. Five forces analysis
19 Macroeconomic Indicators
- 19.1. Country data
20 BPO Services in India
- 20.1. Market Overview
- 20.2. Market Data
- 20.3. Market Segmentation
- 20.4. Market outlook
- 20.5. Five forces analysis
21 Macroeconomic Indicators
- 21.1. Country data
22 BPO Services in Indonesia
- 22.1. Market Overview
- 22.2. Market Data
- 22.3. Market Segmentation
- 22.4. Market outlook
- 22.5. Five forces analysis
23 Macroeconomic Indicators
- 23.1. Country data
24 BPO Services in Italy
- 24.1. Market Overview
- 24.2. Market Data
- 24.3. Market Segmentation
- 24.4. Market outlook
- 24.5. Five forces analysis
25 Macroeconomic Indicators
- 25.1. Country data
26 BPO Services in Japan
- 26.1. Market Overview
- 26.2. Market Data
- 26.3. Market Segmentation
- 26.4. Market outlook
- 26.5. Five forces analysis
27 Macroeconomic Indicators
- 27.1. Country data
28 BPO Services in Mexico
- 28.1. Market Overview
- 28.2. Market Data
- 28.3. Market Segmentation
- 28.4. Market outlook
- 28.5. Five forces analysis
29 Macroeconomic Indicators
- 29.1. Country data
30 BPO Services in The Netherlands
- 30.1. Market Overview
- 30.2. Market Data
- 30.3. Market Segmentation
- 30.4. Market outlook
- 30.5. Five forces analysis
31 Macroeconomic Indicators
- 31.1. Country data
32 BPO Services in North America
- 32.1. Market Overview
- 32.2. Market Data
- 32.3. Market Segmentation
- 32.4. Market outlook
- 32.5. Five forces analysis
33 BPO Services in Russia
- 33.1. Market Overview
- 33.2. Market Data
- 33.3. Market Segmentation
- 33.4. Market outlook
- 33.5. Five forces analysis
34 Macroeconomic Indicators
- 34.1. Country data
35 BPO Services in Scandinavia
- 35.1. Market Overview
- 35.2. Market Data
- 35.3. Market Segmentation
- 35.4. Market outlook
- 35.5. Five forces analysis
36 BPO Services in Singapore
- 36.1. Market Overview
- 36.2. Market Data
- 36.3. Market Segmentation
- 36.4. Market outlook
- 36.5. Five forces analysis
37 Macroeconomic Indicators
- 37.1. Country data
38 BPO Services in South Africa
- 38.1. Market Overview
- 38.2. Market Data
- 38.3. Market Segmentation
- 38.4. Market outlook
- 38.5. Five forces analysis
39 Macroeconomic Indicators
- 39.1. Country data
40 BPO Services in South Korea
- 40.1. Market Overview
- 40.2. Market Data
- 40.3. Market Segmentation
- 40.4. Market outlook
- 40.5. Five forces analysis
41 Macroeconomic Indicators
- 41.1. Country data
42 BPO Services in Spain
- 42.1. Market Overview
- 42.2. Market Data
- 42.3. Market Segmentation
- 42.4. Market outlook
- 42.5. Five forces analysis
43 Macroeconomic Indicators
- 43.1. Country data
44 BPO Services in Turkey
- 44.1. Market Overview
- 44.2. Market Data
- 44.3. Market Segmentation
- 44.4. Market outlook
- 44.5. Five forces analysis
45 Macroeconomic Indicators
- 45.1. Country data
46 BPO Services in The United Kingdom
- 46.1. Market Overview
- 46.2. Market Data
- 46.3. Market Segmentation
- 46.4. Market outlook
- 46.5. Five forces analysis
47 Macroeconomic Indicators
- 47.1. Country data
48 BPO Services in The United States
- 48.1. Market Overview
- 48.2. Market Data
- 48.3. Market Segmentation
- 48.4. Market outlook
- 48.5. Five forces analysis
49 Macroeconomic Indicators
- 49.1. Country data
50 Company Profiles
- 50.1. Accenture Plc
- 50.2. HCL Technologies Ltd
- 50.3. Infosys Ltd
- 50.4. Capgemini SE
- 50.5. ISS AS
- 50.6. Bertelsmann SE & Co KgaA
- 50.7. Teleperformance SE
- 50.8. NCR Voyix Corp
- 50.9. Genpact Ltd
- 50.10. CCI Group Inc
- 50.11. TD SYNNEX Corp
- 50.12. TMF Group Holding BV
- 50.13. Persol Holdings Co Ltd
- 50.14. Ancor
- 50.15. Unicon JSC
- 50.16. TietoEVRY Corp
- 50.17. Wipro Ltd
- 50.18. With Business Process Outsourcing Inc
- 50.19. Indra Sistemas SA
- 50.20. Atento S.A.
- 50.21. Capita Plc
- 50.22. Cognizant Technology Solutions Corp
- 50.23. In.Corp Global Pte Ltd
- 50.24. TTEC Holdings Inc
51 Appendix
- 51.1. Methodology
- 51.2. About MarketLine
Product Code: MLIG250064-01
List of Tables
- Table 1: Global BPO services market value: $ million, 2019-24
- Table 2: Global BPO services market category segmentation: % share, by value, 2019-24
- Table 3: Global BPO services market category segmentation: $ million, 2019-24
- Table 4: Global BPO services market geography segmentation: $ million, 2024
- Table 5: Global BPO services market value forecast: $ million, 2024-29
- Table 6: Global Size of Population (Million), 2020-24
- Table 7: Global Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 8: Global GDP (Current Prices, $ Billion), 2020-24
- Table 9: Global Inflation, 2020-24
- Table 10: Global Consumer Price Index (Absolute), 2020-24
- Table 11: Global Exchange Rate, 2019-24
- Table 12: Asia-Pacific BPO services market value: $ million, 2019-24
- Table 13: Asia-Pacific BPO services market category segmentation: % share, by value, 2019-24
- Table 14: Asia-Pacific BPO services market category segmentation: $ million, 2019-24
- Table 15: Asia-Pacific BPO services market geography segmentation: $ million, 2024
- Table 16: Asia-Pacific BPO services market value forecast: $ million, 2024-29
- Table 17: Europe BPO services market value: $ million, 2019-24
- Table 18: Europe BPO services market category segmentation: % share, by value, 2019-24
- Table 19: Europe BPO services market category segmentation: $ million, 2019-24
- Table 20: Europe BPO services market geography segmentation: $ million, 2024
- Table 21: Europe BPO services market value forecast: $ million, 2024-29
- Table 22: Europe Size of Population (Million), 2020-24
- Table 23: Europe Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 24: Europe GDP (Current Prices, $ Billion), 2020-24
- Table 25: Europe Inflation, 2020-24
- Table 26: Europe Consumer Price Index (Absolute), 2020-24
- Table 27: Europe Exchange Rate, 2019-24
- Table 28: France BPO services market value: $ million, 2019-24
- Table 29: France BPO services market category segmentation: % share, by value, 2019-24
- Table 30: France BPO services market category segmentation: $ million, 2019-24
- Table 31: France BPO services market geography segmentation: $ million, 2024
- Table 32: France BPO services market value forecast: $ million, 2024-29
- Table 33: France Size of Population (Million), 2020-24
- Table 34: France Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 35: France GDP (Current Prices, $ Billion), 2020-24
- Table 36: France Inflation, 2020-24
- Table 37: France Consumer Price Index (Absolute), 2020-24
- Table 38: France Exchange Rate, 2019-24
- Table 39: Germany BPO services market value: $ million, 2019-24
- Table 40: Germany BPO services market category segmentation: % share, by value, 2019-24
- Table 41: Germany BPO services market category segmentation: $ million, 2019-24
- Table 42: Germany BPO services market geography segmentation: $ million, 2024
- Table 43: Germany BPO services market value forecast: $ million, 2024-29
- Table 44: Germany Size of Population (Million), 2020-24
- Table 45: Germany Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 46: Germany GDP (Current Prices, $ Billion), 2020-24
- Table 47: Germany Inflation, 2020-24
- Table 48: Germany Consumer Price Index (Absolute), 2020-24
- Table 49: Germany Exchange Rate, 2019-24
- Table 50: Australia BPO services market value: $ million, 2019-24
- Table 51: Australia BPO services market category segmentation: % share, by value, 2019-24
- Table 52: Australia BPO services market category segmentation: $ million, 2019-24
- Table 53: Australia BPO services market geography segmentation: $ million, 2024
- Table 54: Australia BPO services market value forecast: $ million, 2024-29
- Table 55: Australia Size of Population (Million), 2020-24
- Table 56: Australia Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 57: Australia GDP (Current Prices, $ Billion), 2020-24
- Table 58: Australia Inflation, 2020-24
- Table 59: Australia Consumer Price Index (Absolute), 2020-24
- Table 60: Australia Exchange Rate, 2019-24
- Table 61: Brazil BPO services market value: $ million, 2019-24
- Table 62: Brazil BPO services market category segmentation: % share, by value, 2019-24
- Table 63: Brazil BPO services market category segmentation: $ million, 2019-24
- Table 64: Brazil BPO services market geography segmentation: $ million, 2024
- Table 65: Brazil BPO services market value forecast: $ million, 2024-29
- Table 66: Brazil Size of Population (Million), 2020-24
- Table 67: Brazil Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 68: Brazil GDP (Current Prices, $ Billion), 2020-24
- Table 69: Brazil Inflation, 2020-24
- Table 70: Brazil Consumer Price Index (Absolute), 2020-24
- Table 71: Brazil Exchange Rate, 2019-24
- Table 72: Canada BPO services market value: $ million, 2019-24
- Table 73: Canada BPO services market category segmentation: % share, by value, 2019-24
- Table 74: Canada BPO services market category segmentation: $ million, 2019-24
- Table 75: Canada BPO services market geography segmentation: $ million, 2024
- Table 76: Canada BPO services market value forecast: $ million, 2024-29
- Table 77: Canada Size of Population (Million), 2020-24
- Table 78: Canada Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 79: Canada GDP (Current Prices, $ Billion), 2020-24
- Table 80: Canada Inflation, 2020-24
- Table 81: Canada Consumer Price Index (Absolute), 2020-24
- Table 82: Canada Exchange Rate, 2019-24
- Table 83: China BPO services market value: $ million, 2019-24
- Table 84: China BPO services market category segmentation: % share, by value, 2019-24
- Table 85: China BPO services market category segmentation: $ million, 2019-24
- Table 86: China BPO services market geography segmentation: $ million, 2024
- Table 87: China BPO services market value forecast: $ million, 2024-29
- Table 88: China Size of Population (Million), 2020-24
- Table 89: China Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 90: China GDP (Current Prices, $ Billion), 2020-24
- Table 91: China Inflation, 2020-24
- Table 92: China Consumer Price Index (Absolute), 2020-24
- Table 93: China Exchange Rate, 2019-24
- Table 94: India BPO services market value: $ million, 2019-24
- Table 95: India BPO services market category segmentation: % share, by value, 2019-24
- Table 96: India BPO services market category segmentation: $ million, 2019-24
- Table 97: India BPO services market geography segmentation: $ million, 2024
- Table 98: India BPO services market value forecast: $ million, 2024-29
- Table 99: India Size of Population (Million), 2020-24
- Table 100: India Real GDP (Constant 2010 Prices, $ Billion), 2020-24
- Table 101: India GDP (Current Prices, $ Billion), 2020-24
- Table 102: India Inflation, 2020-24
- Table 103: India Consumer Price Index (Absolute), 2020-24
- Table 104: India Exchange Rate, 2019-24
- Table 105: Indonesia BPO services market value: $ million, 2019-24
- Table 106: Indonesia BPO services market category segmentation: % share, by value, 2019-24
- Table 107: Indonesia BPO services market category segmentation: $ million, 2019-24
- Table 108: Indonesia BPO services market geography segmentation: $ million, 2024
- Table 109: Indonesia BPO services market value forecast: $ million, 2024-29
- Table 110: Indonesia Size of Population (Million), 2020-24
List of Figures
- Figure 1: Global BPO services market value: $ million, 2019-24
- Figure 2: Global BPO services market category segmentation: $ million, 2019-24
- Figure 3: Global BPO services market geography segmentation: % share, by value, 2024
- Figure 4: Global BPO services market value forecast: $ million, 2024-29
- Figure 5: Forces driving competition in the global BPO services market, 2024
- Figure 6: Drivers of buyer power in the global BPO services market, 2024
- Figure 7: Drivers of supplier power in the global BPO services market, 2024
- Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2024
- Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2024
- Figure 10: Drivers of degree of rivalry in the global BPO services market, 2024
- Figure 11: Asia-Pacific BPO services market value: $ million, 2019-24
- Figure 12: Asia-Pacific BPO services market category segmentation: $ million, 2019-24
- Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2024
- Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2024-29
- Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2024
- Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2024
- Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2024
- Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2024
- Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2024
- Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2024
- Figure 21: Europe BPO services market value: $ million, 2019-24
- Figure 22: Europe BPO services market category segmentation: $ million, 2019-24
- Figure 23: Europe BPO services market geography segmentation: % share, by value, 2024
- Figure 24: Europe BPO services market value forecast: $ million, 2024-29
- Figure 25: Forces driving competition in the BPO services market in Europe, 2024
- Figure 26: Drivers of buyer power in the BPO services market in Europe, 2024
- Figure 27: Drivers of supplier power in the BPO services market in Europe, 2024
- Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2024
- Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2024
- Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2024
- Figure 31: France BPO services market value: $ million, 2019-24
- Figure 32: France BPO services market category segmentation: $ million, 2019-24
- Figure 33: France BPO services market geography segmentation: % share, by value, 2024
- Figure 34: France BPO services market value forecast: $ million, 2024-29
- Figure 35: Forces driving competition in the BPO services market in France, 2024
- Figure 36: Drivers of buyer power in the BPO services market in France, 2024
- Figure 37: Drivers of supplier power in the BPO services market in France, 2024
- Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2024
- Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2024
- Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2024
- Figure 41: Germany BPO services market value: $ million, 2019-24
- Figure 42: Germany BPO services market category segmentation: $ million, 2019-24
- Figure 43: Germany BPO services market geography segmentation: % share, by value, 2024
- Figure 44: Germany BPO services market value forecast: $ million, 2024-29
- Figure 45: Forces driving competition in the BPO services market in Germany, 2024
- Figure 46: Drivers of buyer power in the BPO services market in Germany, 2024
- Figure 47: Drivers of supplier power in the BPO services market in Germany, 2024
- Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2024
- Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2024
- Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2024
- Figure 51: Australia BPO services market value: $ million, 2019-24
- Figure 52: Australia BPO services market category segmentation: $ million, 2019-24
- Figure 53: Australia BPO services market geography segmentation: % share, by value, 2024
- Figure 54: Australia BPO services market value forecast: $ million, 2024-29
- Figure 55: Forces driving competition in the BPO services market in Australia, 2024
- Figure 56: Drivers of buyer power in the BPO services market in Australia, 2024
- Figure 57: Drivers of supplier power in the BPO services market in Australia, 2024
- Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2024
- Figure 59: Factors influencing the threat of substitutes in the BPO services market in Australia, 2024
- Figure 60: Drivers of degree of rivalry in the BPO services market in Australia, 2024
- Figure 61: Brazil BPO services market value: $ million, 2019-24
- Figure 62: Brazil BPO services market category segmentation: $ million, 2019-24
- Figure 63: Brazil BPO services market geography segmentation: % share, by value, 2024
- Figure 64: Brazil BPO services market value forecast: $ million, 2024-29
- Figure 65: Forces driving competition in the BPO services market in Brazil, 2024
- Figure 66: Drivers of buyer power in the BPO services market in Brazil, 2024
- Figure 67: Drivers of supplier power in the BPO services market in Brazil, 2024
- Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2024
- Figure 69: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2024
- Figure 70: Drivers of degree of rivalry in the BPO services market in Brazil, 2024
- Figure 71: Canada BPO services market value: $ million, 2019-24
- Figure 72: Canada BPO services market category segmentation: $ million, 2019-24
- Figure 73: Canada BPO services market geography segmentation: % share, by value, 2024
- Figure 74: Canada BPO services market value forecast: $ million, 2024-29
- Figure 75: Forces driving competition in the BPO services market in Canada, 2024
- Figure 76: Drivers of buyer power in the BPO services market in Canada, 2024
- Figure 77: Drivers of supplier power in the BPO services market in Canada, 2024
- Figure 78: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2024
- Figure 79: Factors influencing the threat of substitutes in the BPO services market in Canada, 2024
- Figure 80: Drivers of degree of rivalry in the BPO services market in Canada, 2024
- Figure 81: China BPO services market value: $ million, 2019-24
- Figure 82: China BPO services market category segmentation: $ million, 2019-24
- Figure 83: China BPO services market geography segmentation: % share, by value, 2024
- Figure 84: China BPO services market value forecast: $ million, 2024-29
- Figure 85: Forces driving competition in the BPO services market in China, 2024
- Figure 86: Drivers of buyer power in the BPO services market in China, 2024
- Figure 87: Drivers of supplier power in the BPO services market in China, 2024
- Figure 88: Factors influencing the likelihood of new entrants in the BPO services market in China, 2024
- Figure 89: Factors influencing the threat of substitutes in the BPO services market in China, 2024
- Figure 90: Drivers of degree of rivalry in the BPO services market in China, 2024
- Figure 91: India BPO services market value: $ million, 2019-24
- Figure 92: India BPO services market category segmentation: $ million, 2019-24
- Figure 93: India BPO services market geography segmentation: % share, by value, 2024
- Figure 94: India BPO services market value forecast: $ million, 2024-29
- Figure 95: Forces driving competition in the BPO services market in India, 2024
- Figure 96: Drivers of buyer power in the BPO services market in India, 2024
- Figure 97: Drivers of supplier power in the BPO services market in India, 2024
- Figure 98: Factors influencing the likelihood of new entrants in the BPO services market in India, 2024
- Figure 99: Factors influencing the threat of substitutes in the BPO services market in India, 2024
- Figure 100: Drivers of degree of rivalry in the BPO services market in India, 2024
- Figure 101: Indonesia BPO services market value: $ million, 2019-24
- Figure 102: Indonesia BPO services market category segmentation: $ million, 2019-24
- Figure 103: Indonesia BPO services market geography segmentation: % share, by value, 2024
- Figure 104: Indonesia BPO services market value forecast: $ million, 2024-29
- Figure 105: Forces driving competition in the BPO services market in Indonesia, 2024
- Figure 106: Drivers of buyer power in the BPO services market in Indonesia, 2024
- Figure 107: Drivers of supplier power in the BPO services market in Indonesia, 2024
- Figure 108: Factors influencing the likelihood of new entrants in the BPO services market in Indonesia, 2024
- Figure 109: Factors influencing the threat of substitutes in the BPO services market in Indonesia, 2024
- Figure 110: Drivers of degree of rivalry in the BPO services market in Indonesia, 2024
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