Vietnam IP Phone Market Assessment, By Product Type, By Connectivity Type, By End-Use Application, By Distribution Channel, By Region, Opportunities and Forecast, 2018-2032F

Vietnam IP Phone market is projected to witness a CAGR of 12.60% during the forecast period 2025-2032, growing from USD 83.98 million in 2024 to USD 230.21 million in 2032. The market growth is attributed to a mix of digital transformation initiatives, increased enterprise modernization demand, and the upgrade of the network infrastructure nationwide. One of the major contributors to this changing trend is businesses in the sectors of banking, corporate services, and multinational operations, which are progressively moving away from legacy PBX systems to VoIP-based communication as a strategy to cut down operating costs and enhance internal collaboration. The transition is also attractive due to Vietnam's rising fiber-optic coverage and improved broadband stability, which in turn provide the needed reliability for IP-based voice services and make them the most suitable for large-scale enterprise use.

The increased adoption of hybrid and remote work models is, therefore, the major factor that leads organizations to purchase secure, scalable, and centrally managed communication gadgets, such as IP phones, to meet their communication needs. Largely, large enterprises are, therefore, deploying IP phones with the primary purpose of normalizing communication in their multi-branch structures, facilitating virtual meeting environments, and integrating voice with enterprise applications such as CRM, ERP, and helpdesk platforms.

For instance, in September 2025, Viettel and Nokia modernized the fixed broadband network in the Hanoi metro area with advanced Broadband Network Gateway technology to provide users with enhanced broadband quality and reliability. Thus, this upgrade is a comfortable zone for VoIP (Voice over Internet Protocol) and IP (Internet Protocol) phone users, offering enterprises and large organizations access to the robust internet connectivity they require to adopt new technologies.

Expansion of Vietnam's BPO Industry Driving IP Phone Adoption

The rise of the Business Process Outsourcing (BPO) sector in Vietnam has largely driven the widespread adoption of IP phones across the country. Vietnam is now a top offshoring destination thanks to low labor costs, strong English language capabilities, and a thriving IT and business services sector. BPO companies represent a key customer segment for communication service providers, offering customer support, technical assistance, telemarketing, and back-office operations to international clients. However, maintaining service quality requires a robust, reliable, and flexible communication infrastructure. This need for high-quality voice transmission is accelerating the adoption of IP phones that enable clear, stable, and seamless Internet-based communication.

Most large BPO centers operate in multi shift environments with hundreds or even thousands of agents, making traditional telephony systems inefficient and costly. IP phones, particularly wired handsets, enable centralized management, easy scalability, and seamless integration with call management software, thereby improving workflow efficiency, call routing, and reporting capabilities. In addition, features such as conferencing, call forwarding, and voicemail allow employees to exchange information quickly, making these functions critical operational efficiency tools in fast moving outsourcing environments.

For instance, in September 2025, Vietnam's customer service outsourcing sector experienced a yearly growth rate of about 30%, with more than 200 BPO companies operating nationwide and revenue projected to exceed USD 1 billion by 2025, illustrating the vast expansion of call centre operations and the rise of multilingual support hubs in the country. Such rapid industry growth, driven by rising global demand for voice and helpdesk services, is increasing the need for reliable VoIP communication devices, such as IP phones, for both customer-facing personnel and back-office staff.

Enterprise Digital Transformation and Shift to IP-Based Communication Propels Market Expansion

One of the key factors driving the rapid adoption of IP phones in Vietnam is the acceleration of enterprise digital transformation. Enterprises are upgrading their communication infrastructure to have more efficient, scalable and integrated operations. As companies transition from traditional PBX systems to cloud based and VoIP enabled solutions, IP phones emerge as essential devices for enabling seamless voice communication across distributed teams, multi branch networks, and customer facing departments. This shift aligns well with Vietnam's broader digital transformation agenda, which encourages enterprises to replace legacy systems with technologies that boost productivity, reduce operational costs, and enhance collaboration.

The powerhouses in the fields of banking, finance, corporate services, and multinational operations are large enterprises leading the way in this transition by going for IP phone systems that are integrated with unified communication solutions, CRM platforms, and helpdesk software. As a result, call management becomes centralized through this integration, customer service workflows are streamlined, and organizations can maintain consistent communication standards across departments. As hybrid work models gain popularity, enterprises increasingly require communication tools that are reliable, secure, and capable of supporting remote connectivity; therefore, IP phones are preferred due to features such as high call quality, flexibility, and centralized control.

For instance, in March 2025, several major Vietnamese ICT firms such as VNPT and FPT focused on unified communications, cloud services, and integrated enterprise platforms to expand their digital service portfolios. Such changes in enterprise IT ecosystems are a key reason businesses are able to transition to digital communication networks, thereby supporting the growing demand for IP phones that integrate seamlessly with modern communication infrastructures.

Wired IP Phone is Leading the Market Share

The Vietnam IP phone market is dominated by wired IP phones, primarily due to their reliability, stability, and suitability for enterprise-grade communication environments. Large organizations, like banks, financial institutions, corporate services, and BPOs, invest in uninterrupted voice quality and secure connectivity, which are features that wired IP phones consistently deliver. Wireless devices that rely on Wi-Fi signal strength and internal network configurations may experience call interruptions, whereas wired IP phones deliver consistently clear audio, minimal latency, and greater resistance to network interference. For this reason, these devices are widely used in high call volume environments such as call centers, customer service departments, and administrative offices, where voice quality and system uptime are critical.

Enterprise communication infrastructure in Vietnam is largely Ethernet-based, meaning most businesses already have the required LAN cabling and network ports in place. This reduces installation costs and enables the large-scale deployment of wired IP phones. Additionally, most companies in Vietnam continue to operate under traditional office layouts with fixed workstations, making desk-based wired IP phones a logical choice for employees.

As enterprises adopt VoIP solutions and transition away from traditional PBX systems, wired IP phones continue to offer strong compatibility with SIP based platforms and centralized management tools. In addition, their long service life, low maintenance requirements, and cost-effectiveness are key factors behind their continued dominance in Vietnam's IP phone market, particularly among large enterprises and multi-branch organizations.

Southern Region is Dominating the Vietnam IP Phone Market Share

The Southern region is dominating the Vietnam IP phone market primarily because it serves as the country's strongest economic and commercial hub, hosting the highest concentration of large enterprises, multinational corporations, financial institutions, IT parks, and BPO/outsourcing centres. Cities like Ho Chi Minh City, Binh Duong, and Dong Nai have dense clusters of corporate offices, industrial zones, and service-sector operations that rely heavily on advanced communication infrastructure. These organizations are early adopters of VoIP and unified communication systems, leading to higher deployment of IP phones, particularly wired desktop handsets and conference phones.

The Southern region also benefits from better-developed digital and telecom infrastructure, including extensive fiber-optic coverage, high-speed broadband availability, and strong enterprise network capacity. This enables companies to adopt IP-based communication systems more easily compared to other regions. Additionally, the region's thriving BPO industry, logistics hubs, and expanding corporate campuses generate consistent demand for enterprise-grade communication devices to support high call volumes and multi-branch connectivity.

For instance, in July 2025, multiple high-capacity data center developments were underway in Ho Chi Minh City, including projects by CMC Group and Viettel in Saigon Hi-Tech Park and Tan Phu Trung Industrial Park, respectively. Such expansions in digital infrastructure reflect growing demand from corporate and ICT sectors for robust communication systems and network resources, reinforcing the Southern region's lead in IP phone installations.

Impact of U.S. Tariffs on the Vietnam IP Phone Market

Increased Pressure to Localize or Source Components Elsewhere

To mitigate tariff related risks, IP phone OEMs and telecom hardware manufacturers in Vietnam may seek to increase component localization or diversify sourcing toward alternative non U.S. suppliers.

Supporting industries are already responding by investing in localized component production, which could help IP phone manufacturers reduce dependency on U.S. imports.

Investment Uncertainty and Strategic Risk

The prevailing tariff environment is creating uncertainty and may prompt foreign IP phone and telecom hardware investors to adopt a more cautious approach toward capacity expansion in Vietnam.

Higher costs and potential demand volatility (from both domestic and export markets) may lead companies to delay or reduce investment in IP-telephony hardware, cloud PBX infrastructure, or R&D for advanced telecom devices.

Key Players Landscape and Outlook

The landscape of Vietnam's IP Phone market is shaped by accelerating enterprise digitalization, growing adoption of VoIP communication platforms, and the steady replacement of legacy PBX systems across corporate and public-sector environments. Leading global brands and regional telecom distributors are strengthening their product portfolios by offering SIP-compatible desktop handsets, high-performance conference phones, and integrated communication endpoints designed for modern hybrid workplaces. Key players are increasingly focused on enhancing device interoperability, improving call quality, expanding security features, and supporting seamless integration with cloud-based unified communication systems.

Product development is also shifting toward advanced features such as HD voice, noise suppression, multi-line support, and compatibility with collaboration platforms. Partnerships between telecom operators, IT service providers, and VoIP solution vendors are further enhancing system readiness and accelerating rollout across diverse sectors, including BFSI, hospitality, education, and healthcare.

For instance, in March 2025, FPT Telecom International (FTI) was honoured with strategic partner awards for its role in promoting advanced IT and networking solutions in Vietnam, recognising its contribution to deploying secure, enterprise networking infrastructure that supports unified communication platforms. These achievements by major telecom integrators reflect the broader trend of enterprises adopting modern communication systems, driving demand for IP phones and reinforcing competitive momentum among key market players.