Global Cloud-Based ITSM Market 2023-2030

Description

List of Tables

The global cloud-based ITSM market size was valued at $5.24 billion in 2022, and is projected to reach $14.98 billion by 2030, registering a CAGR of 16.2% during the forecast period (2023-2030). Current and future cloud IT service management market trends are outlined to determine the overall attractiveness of the market. The top impacting factors highlight the cloud ITSM market opportunity during the forecast period. The increase in the adoption of cloud-based technologies is the key factor that drives the market growth for the cloud ITSM industry. In addition, integration of AI-enabled tools with ITSM solutions is expected to boost market growth. However, security & privacy concerns for confidential data and business processes are expected to impede the market growth during the forecast period. Furthermore, the widespread adoption of BYOD trend and the increase in the mobile workforce are expected to provide major growth opportunities for the cloud ITSM market in the upcoming years. In addition, the rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud ITSM market growth in the forthcoming years.

The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined create the demand for cloud ITSM solutions and services.

Segmental Outlook:

The global cloud-based ITSM market is segmented based on the component, organization size, and industry. Based on the component, the market is segmented into solutions and services. On the basis of organization size, the market is segmented into small and medium enterprises, and large enterprises. Further, based on industry, the market is sub-segmented into IT & telecommunication, healthcare, manufacturing, retail, education, and others. Among the organization size segment, the large enterprises sub-segment is expected to cater prominent market share over the forecast period.

The Large Enterprises Sub-Segment is Anticipated to Hold a Prominent Share in the Global Cloud-Based ITSM Market

By organization size, the large enterprise segment dominated the cloud IT service management (ITSM) market and is expected to remain dominant during the forecast period. The growth of this segment is mainly attributed to the increased demand for automation and streamlining business processes, which deal with large volumes of customer queries and facilitate personal customer engagement. However, the small and medium-sized enterprises segment is expected to witness the highest growth rate during the forecast period mainly due to the increase in popularity of cloud services among these enterprises, which has compelled organizations to move on-premises ITSM to the cloud.

Regional Outlooks:

The global cloud-based ITSM market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East &Africa, and Latin America). The market can be analyzed for particular region or country level as per the requirement. Among these, the Asia-Pacific regional market is expected to cater to prominent growth over the forecast period, however, the North American region is projected to experience considerable growth in the cloud-based ITSM market.

The Asia-Pacific Region is Anticipated to Hold a Prominent Share in the Global Cloud-Based ITSM Market

Among all the regions, North America is projected to remain at the forefront and hold the highest position in the global Cloud ITSM market in the forthcoming years. This is attributable to the increasing investments by key players to develop advanced cloud ITSM software and solutions in the region. North America dominated the global cloud ITSM market and is expected to remain dominant during the cloud ITSM market forecast period due to the presence of major market players and the rise in investment & spending on cloud technologies. In addition, an increase in focus on automation and end-user services boosts the adoption of cloud ITSM solutions and services in North America.

Market Players Outlook:

The major companies serving the global cloud-based ITSM market include ServiceNow, Inc., IBM Corporation, Hewlett Packard Enterprise Company, Citrix Systems, CA Technologies, and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.

Product Code: OMR2027260

1. Report Summary

Current Industry Analysis and Growth Potential Outlook
1.1. Research Methods and Tools
1.2. Market Breakdown
- 1.2.1. By Segments
- 1.2.2. By Region

2. Market Overview and Insights

2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
- 2.2.1. Key Findings
- 2.2.2. Recommendations
- 2.2.3. Conclusion

3. Competitive Landscape

3.1. Key Company Analysis
- 3.1.1. Overview
- 3.1.2. Financial Analysis
- 3.1.3. SWOT Analysis
- 3.1.4. Recent Developments
3.2. Key Strategy Analysis

4. Market Segmentation

4.1. Global Cloud-Based ITSM Market by Component
- 4.1.1. Solution
- 4.1.2. Services
4.2. Global Cloud-Based ITSM Market by Organization Size
- 4.2.1. Large Enterprises
- 4.2.2. Small & Medium Enterprises
4.3. Global Cloud-Based ITSM Market by Industry Vertical
- 4.3.1. IT & Telecommunication
- 4.3.2. Healthcare
- 4.3.3. Manufacturing
- 4.3.4. Retail
- 4.3.5. Education
- 4.3.6. Others

5. Regional Analysis

5.1. North America
- 5.1.1. United States
- 5.1.2. Canada
5.2. Europe
- 5.2.1. UK
- 5.2.2. Germany
- 5.2.3. Italy
- 5.2.4. Spain
- 5.2.5. France
- 5.2.6. Rest of Europe
5.3. Asia-Pacific
- 5.3.1. China
- 5.3.2. India
- 5.3.3. Japan
- 5.3.4. South Korea
- 5.3.5. Rest of Asia-Pacific
5.4. Rest of the World

6. Company Profiles

6.1. Atlassian Corp.
6.2. Axios Systems PLC
6.3. BMC Software
6.4. CA Technologies
6.5. Cherwell Software
6.6. Citrix Systems
6.7. Freshworks, Inc.
6.8. Hewlett Packard Enterprise Co.
6.9. Hornbill Corporate Ltd.
6.10. IBM Corp.
6.11. Ivanti
6.12. Serviceaide, Inc.
6.13. ServiceNow, Inc.