North America Queue Management System Market 2025-2035

Description

List of Tables

North America Queue Management System Market Size, Share & Trends Analysis Report by Product (Dry Suits, Semi-Dry Suits, and Wet Suits), by Price Range (Low-Priced, Moderately Priced, and High-Priced), and by Sales Channel (Online and Offline), Forecast Period (2025-2035)

Industry Overview

North America queue management system market was valued at $397.0 million in 2024 and is projected to reach $807.7 million by 2035, growing at a CAGR of 6.8% during the forecast period (2025-2035). The North America queue management system market is witnessing steady expansion, supported by the growing need for efficient customer service operations across diverse sectors. Increasing deployment of digital queuing tools in banking, retail, and healthcare is enhancing service delivery and reducing waiting times. Organizations are investing in advanced solutions that integrate with mobile applications, offering customers greater flexibility. The adoption of cloud-based systems is also streamlining queue handling and enabling real-time monitoring. Companies are focusing on data-driven insights to optimize service flow and improve customer satisfaction. These factors together are reinforcing the market's long-term growth potential in the region.

Market Dynamics

Rising Demand for Digital Queuing Solutions

In North America, the preference for digital queue management is growing as businesses aim to reduce congestion and improve service efficiency. Retailers and banks are increasingly adopting advanced systems to enhance the customer journey. For instance, Qmatic has strengthened its presence in the region by offering virtual queuing solutions that integrate seamlessly with mobile applications, allowing customers to book appointments and track waiting times remotely.

Integration of Cloud-Based Platforms

The shift toward cloud-based queue management systems is reshaping the regional market, offering scalability and real-time monitoring capabilities. Healthcare providers and service centers are leveraging these platforms to streamline operations and reduce administrative workload. Wavetec, for example, has introduced cloud-enabled queue management systems across several North American facilities, helping organizations optimize resource allocation and improve patient experience.

Market Segmentation

Based on the type, the market is segmented into linear queuing and virtual queuing.
Based on the deployment, the market is segmented into on-premise and cloud.
Based on the end-user, the market is segmented into financial institutions, healthcare, hospitality, retail, telecom, and others.

Linear Queuing Segment to Lead the Market with the Largest Share

The market in North America is advancing as organizations adopt linear queuing models to maintain order and improve service flow. This approach is particularly effective in high-traffic environments such as airports, retail outlets, and government service centers. Lavi Industries, a key player in the region, has developed linear queue solutions that combine physical barriers with digital signage to guide customers seamlessly. The adoption of such systems reduces confusion, ensures fairness, and improves overall operational efficiency. Businesses are increasingly relying on these structured setups to manage large customer volumes effectively.

Cloud: A Key Segment in Market Growth

Cloud-based queue management is becoming a preferred choice in North America as companies seek flexible and scalable solutions. The technology enables real-time monitoring, centralized control, and advanced analytics, making it suitable for multi-location enterprises. Qmatic has introduced cloud-enabled platforms across several US service providers, allowing organizations to integrate virtual queuing and appointment scheduling into their daily operations. This transition to cloud infrastructure enhances accessibility and improves responsiveness to customer needs. The trend is significantly reshaping queue management practices across industries.

Regional Outlook

The North America queue management system market is further divided by countries, including the US and Canada.

US Prioritizes Efficiency And Customer Convenience

In the US, the market is experiencing steady growth as businesses prioritize customer engagement and streamlined services. The deployment of queue management tools is helping reduce wait times in banking, healthcare, and government offices. Wavetec has expanded its footprint in the US by delivering advanced digital queuing systems designed to enhance the customer journey. These solutions support real-time updates, mobile integration, and data-driven insights for service optimization. As demand for efficient operations rises, US organizations are increasingly investing in modern queue management technologies.

Market Players Outlook

The major companies operating in the North America queue management system market include ACF Technologies Inc., Lavi Industries, QLess Inc., Qmatic Corp. USA, Wavetec Inc, among others. Market players are leveraging partnerships, collaborations, mergers, and acquisition strategies for business expansion and innovative product development to maintain their market positioning.

Recent Developments

In September 2025, Qmatic announced a new partnership with DOBIT, joining the global partner network as a Premier Solution Partner covering Belgium and the Netherlands. The partnership with DOBIT reinforces Qmatic's commitment to building a strong ecosystem of partners who share our vision of transforming customer experiences across industries globally.
In October 2024, Q-nomy Inc., a provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Virtual Lobby 3.2.0. Virtual Lobby is a pivotal module within Q-nomy's customer journey management software, Q-Flow. It serves as a virtual waiting room for both walk-in customers and those who have booked appointments, whether customers are receiving services physically at an organization or remotely via phone or video calls.

The Report Covers:

Market value data analysis of 2024 and forecast to 2035.
Annualized market revenues ($ million) for each market segment.
Country-wise analysis of major geographical regions.
Key companies operating in the North America queue management system market. Based on the availability of data, information related to new products and relevant news is also available in the report.
Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
Analysis of market-entry and market expansion strategies.
Competitive strategies by identifying 'who-stands-where' in the market.

Product Code: OMR2023543

1. Report Summary

Current Industry Analysis and Growth Potential Outlook
North America Queue Management System Market Sales Analysis - Type | Deployment | End-User | ($ Million)
North America Queue Management System Market Sales Performance of Top Countries
1.1. Research Methodology
Primary Research Approach
Secondary Research Approach
1.2. Market Snapshot

2. Market Overview and Insights

2.1. Scope of the Study
2.2. Analyst Insight & Current Market Trends
- 2.2.1. Key North America Queue Management System Industry Trends
- 2.2.2. Market Recommendations

3. Market Determinants

3.1. Market Drivers
- 3.1.1. Drivers For North America Queue Management System Market: Impact Analysis
3.2. Market Pain Points and Challenges
- 3.2.1. Restraints For North America Queue Management System Market: Impact Analysis
3.3. Market Opportunities

4. Competitive Landscape

4.1. Competitive Dashboard - North America Queue Management System Market Revenue and Share by Manufacturers
Queue Management System Product Comparison Analysis
Top Market Player Ranking Matrix
4.2. Key Company Analysis
- 4.2.1. ACF Technologies Inc.
  - 4.2.1.1. Overview
  - 4.2.1.2. Product Portfolio
  - 4.2.1.3. Financial Analysis (Subject to Data Availability)
  - 4.2.1.4. SWOT Analysis
  - 4.2.1.5. Business Strategy
- 4.2.2. Lavi Industries
  - 4.2.2.1. Overview
  - 4.2.2.2. Product Portfolio
  - 4.2.2.3. Financial Analysis (Subject to Data Availability)
  - 4.2.2.4. SWOT Analysis
  - 4.2.2.5. Business Strategy
- 4.2.3. QLess Inc.
  - 4.2.3.1. Overview
  - 4.2.3.2. Product Portfolio
  - 4.2.3.3. Financial Analysis (Subject to Data Availability)
  - 4.2.3.4. SWOT Analysis
  - 4.2.3.5. Business Strategy
- 4.2.4. Qmatic Corp. USA
  - 4.2.4.1. Overview
  - 4.2.4.2. Product Portfolio
  - 4.2.4.3. Financial Analysis (Subject to Data Availability)
  - 4.2.4.4. SWOT Analysis
  - 4.2.4.5. Business Strategy
- 4.2.5. Wavetec Inc.
  - 4.2.5.1. Overview
  - 4.2.5.2. Product Portfolio
  - 4.2.5.3. Financial Analysis (Subject to Data Availability)
  - 4.2.5.4. SWOT Analysis
  - 4.2.5.5. Business Strategy
4.3. Top Winning Strategies by Market Players
- 4.3.1. Merger and Acquisition
- 4.3.2. Product Launch
- 4.3.3. Partnership And Collaboration

5. North America Queue Management System Market Sales Analysis by Type ($ Million)

5.1. Linear Queuing
5.2. Virtual Queuing

6. North America Queue Management System Market Sales Analysis by Deployment ($ Million)

6.1. On-premise
6.2. Cloud

7. North America Queue Management System Market Sales Analysis by End-User ($ Million)

7.1. Financial Institutions
7.2. Healthcare
7.3. Hospitality
7.4. Retail
7.5. Telecom
7.6. Others

8. Regional Analysis

8.1. North America Queue Management System Market Sales Analysis - Type | Deployment | End-User | Country ($ Million)
Macroeconomic Factors for North America
- 8.1.1. US
- 8.1.2. Canada

9. Company Profiles

9.1. ACF Technologies Inc.
- 9.1.1. Quick Facts
- 9.1.2. Company Overview
- 9.1.3. Product Portfolio
- 9.1.4. Business Strategies
9.2. Advantech Co. Ltd.
- 9.2.1. Quick Facts
- 9.2.2. Company Overview
- 9.2.3. Product Portfolio
- 9.2.4. Business Strategies
9.3. ATT Systems Group
- 9.3.1. Quick Facts
- 9.3.2. Company Overview
- 9.3.3. Product Portfolio
- 9.3.4. Business Strategies
9.4. Aurionpro Solutions Inc.
- 9.4.1. Quick Facts
- 9.4.2. Company Overview
- 9.4.3. Product Portfolio
- 9.4.4. Business Strategies
9.5. Interactive Design Labs LLC
- 9.5.1. Quick Facts
- 9.5.2. Company Overview
- 9.5.3. Product Portfolio
- 9.5.4. Business Strategies
9.6. JRNI Inc. (BookingBug)
- 9.6.1. Quick Facts
- 9.6.2. Company Overview
- 9.6.3. Product Portfolio
- 9.6.4. Business Strategies
9.7. Lavi Industries
- 9.7.1. Quick Facts
- 9.7.2. Company Overview
- 9.7.3. Product Portfolio
- 9.7.4. Business Strategies
9.8. OmboriGrid Inc.
- 9.8.1. Quick Facts
- 9.8.2. Company Overview
- 9.8.3. Product Portfolio
- 9.8.4. Business Strategies
9.9. QLess Health Solutions Inc.
- 9.9.1. Quick Facts
- 9.9.2. Company Overview
- 9.9.3. Product Portfolio
- 9.9.4. Business Strategies
9.10. QLess Inc.
- 9.10.1. Quick Facts
- 9.10.2. Company Overview
- 9.10.3. Product Portfolio
- 9.10.4. Business Strategies
9.11. Qmatic Canada Ltd.
- 9.11.1. Quick Facts
- 9.11.2. Company Overview
- 9.11.3. Product Portfolio
- 9.11.4. Business Strategies
9.12. Qmatic Corp. USA
- 9.12.1. Quick Facts
- 9.12.2. Company Overview
- 9.12.3. Product Portfolio
- 9.12.4. Business Strategies
9.13. Qminder Inc.
- 9.13.1. Quick Facts
- 9.13.2. Company Overview
- 9.13.3. Product Portfolio
- 9.13.4. Business Strategies
9.14. Q-nomy Inc.
- 9.14.1. Quick Facts
- 9.14.2. Company Overview
- 9.14.3. Product Portfolio
- 9.14.4. Business Strategies
9.15. Qudini Inc.
- 9.15.1. Quick Facts
- 9.15.2. Company Overview
- 9.15.3. Product Portfolio
- 9.15.4. Business Strategies
9.16. SEDCO Americas
- 9.16.1. Quick Facts
- 9.16.2. Company Overview
- 9.16.3. Product Portfolio
- 9.16.4. Business Strategies
9.17. Skiplino Technologies USA
- 9.17.1. Quick Facts
- 9.17.2. Company Overview
- 9.17.3. Product Portfolio
- 9.17.4. Business Strategies
9.18. Tensator Inc.
- 9.18.1. Quick Facts
- 9.18.2. Company Overview
- 9.18.3. Product Portfolio
- 9.18.4. Business Strategies
9.19. Wavetec Inc.
- 9.19.1. Quick Facts
- 9.19.2. Company Overview
- 9.19.3. Product Portfolio
- 9.19.4. Business Strategies
9.20. XIPHIAS Software Technologies
- 9.20.1. Quick Facts
- 9.20.2. Company Overview
- 9.20.3. Product Portfolio
- 9.20.4. Business Strategies