Food Carryout and Delivery in the U.S., 2nd Edition

Table of Contents

Executive Summary

• Expanding Availability of Carryout and Delivery: COVID-19 and Beyond
• Foodservice Packaging Opportunities
• Key Consumer Trends
• Scope
• Food Carryout and Delivery Definition

COVID-19 Effects on Consumers

• Highlights
• First Time Use of Online Grocery Shopping and Restaurant Ordering Methods In 2020
  • Table Coronavirus Food Ordering Habits: "Because of the coronavirus, I have for the first time used...", 2020 (percent of consumers)
• Boosted Online Grocery Shopping Activity Continuing Through 2022
  • Table Coronavirus Food Purchase Habits: "Because of the coronavirus, I am...", 2020-2021 (percent of consumers)
• Rising Use of Meal Kit Delivery Services
• Most Consumers Are Still Holding off on Dining Out
• Increased Use of Food Carryout and Delivery
• Pandemic-Related Changes to Eating Habits
  • Eating Habits and Food Prep
  • Snacking and Healthy Eating
  • Table Coronavirus Eating Habits: "Because of the coronavirus, I am eating more...", 2021 (percent of consumers)
• Concerns about COVID-19 Exposure Remain
  • Concerns about COVID-19 Exposure from Stores, Restaurants, and Food Manufacturers in 2021
  • In 2022, Most Consumers Are Still Concerned about COVID-19 Infection from Restaurant or Delivery Staff When Ordering Food for Carryout or Delivery
  • Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends
  • Table Coronavirus Health Concerns: "I am concerned about the...", 2020-2022 (percent of consumers)
  • Concerns about COVID-19 Variants
  • Consumers Who Are Ordering More Restaurant Carryout/Delivery in 2022 Than Pre-Pandemic Habits Are More Concerned about the Virus
  • Table Coronavirus Concerns by Elevated Use of Convenient Foods/Food Ordering Methods, 2022 (percent of consumers)
• Concerns about Rising Food Prices during the Pandemic
  • Table Consumer Concerns about Rising Food Prices, 2021-2022 (percent of consumers)
• Concerns about Food Shortages during the Pandemic
  • Table Consumer Concerns about Food Shortages, 2021-2022 (percent of consumers)
• Negative Personal Effects of the Pandemic
  • Table Coronavirus Concerns: "The coronavirus has negatively affected my...", 2020-2021 (percent of consumers)
• Effects on Work Are Continuing in 2021 and 2022
• In-Store Shopping Patterns
• Food Insecurity Attributed to COVID-19
• Excitement for Food-Related Activities When the Pandemic Subsides

Overview & Market Trends

• Highlights
• Convenience the Ultimate Selling Point for Busy Consumers
• U.S. Online Grocery Shopping Well Behind Other Countries, but There Are Opportunities for Prepared Meals
• Contactless Transactions
  • Contactless Delivery & Carryout Intended to Reduce Infection Spread and to Give Peace of Mind
  • Contactless and Mobile Payments in a Store or Restaurant Remove the Need for Signatures or Touching a Potentially Dirty Terminal
  • Contactless Transactions and Digital Pre-Payment Have Landed with Consumers, and Not Just Because of the Coronavirus
• Blurring the Lines Between Restaurant, Grocery, and Meal Kit Purchases
  • Temporarily, Restaurants Have Offered High-Demand Grocery Items for Sale
  • Longer Prospects for Restaurants Offering Meal Kits and Take-and-Make/Heat-and- Eat Meals
  • Third-Party Delivery Companies Delivering Grocery and Restaurant Items
• Independent Restaurants Offering More Carryout & Delivery Options
• Family Meal Portions the Focus of a Growing Number of Carryout and Delivery Options
• Breakfast vs. Lunch vs. Dinner vs. Non-Peak Hours
• Orders at Peak Dining Hours Can Be Supplemented by Third-Parties
• "Dark Kitchens" or "Ghost Kitchens" Can Increase Operational Efficiency
• Using Dine-In Experiences to Boost Takeout Sales
• Labor and Supply Shortages and Rising Costs Affecting Restaurants during the Pandemic and Accelerating Testing of Automated Delivery and Robotic Workers
• FDA Common Sense Nutrition Disclosure Act Makes Nutrition Information Easier to Get for Restaurant Dine-In, Delivery, or Carryout
• Convenience Used to Mean Unhealthy Foods, but Restaurant Foods Are Getting Healthier (at Least by Perception) and Even Emphasizing Clean Label Traits
• Direct Sellers and Home Delivery Companies
  • DTC Companies Tackling Niche Health Food Markets with Prepared Meals
  • Table Selected Meal Delivery Services by Date Founded, Services Offered, and Geographic Area Served
  • Convenient Meal Delivery Services Emphasizing Freshness and Healthy Foods
  • Targeting Specialized Demographics
  • Local and Regional Meal Delivery Companies Are Emphasizing Local Ingredients and Compete with National Providers
  • Customized Meal Delivery Catering to Special Diets and Weight Loss Plans
• Opportunity: Expansion of Carryout and Delivery Options for Children and Families
• Opportunity: Expedited Avenues for Ordering Prepared Meals from Grocery and Convenience Stores
• Opportunity: Meal Delivery and Carryout From Restaurants and Retail Stores Can Expand Food Options for Older and Disabled Consumers
• Opportunity: Multi-Channel Sales and Expanding Options for Ultimate Convenience
• Opportunity: Virtual Restaurant Experiences in the Metaverse
• Opportunity: Virtual Restaurant Brands
• Opportunity: Drone and Robot/Autonomous Delivery to Save Restaurants Money

Market Size & Forecast

• Highlights
• Total Foodservice Revenues by Type of Establishment
  • Scope
  • Historical Trends
  • Forecast
  • Table Foodservice Revenues by Type of Establishment, 2016-2021 and 2026P (billion dollars)
• Foodservice Revenue by Dine-In vs. Off-Premises Dining
  • Scope
  • Historical Trends
  • Forecast
  • Table Foodservice Revenues by Dine-in, Carryout, and Delivery, 2016-2021 and 2026P (billion dollars)
• Food Carryout and Delivery Market
  • Scope
  • Historical Trends
  • Table Food Carryout & Delivery Historical Market, 2016-2021 (billion dollars)
  • Forecast
  • Table Food Carryout & Delivery Forecast, 2021-2026P (billion dollars)
• Food Carryout and Delivery Market by Retailer Category
• Third-Party Delivery Sales

Ordering Platforms

• Highlights
• In-Person Purchases for Carryout
  • Restaurant Orders
  • Grocery Orders
• Third-Party Ordering vs. In-House Ordering
  • In-House Purchases for Takeout or Delivery
  • Third-Party Restaurant Purchases for Takeout or Delivery
  • Third-Party Retailer Ordering
• Online & Mobile Ordering
  • Restaurant Ordering
  • Grocery Ordering
• Phone Ordering Remains Important For Small, Independent Restaurants & Older Consumers

Consumer Use Trends

• Highlights
• Eating Food For Carryout or Delivery from Local Restaurants and Chains
  • Table Consumer Use of Carryout/Delivery from Local and Chain Restaurants, 2022 (percent of consumers)
• Why Do Consumers Report Ordering Carryout or Delivery Meals?
  • Table Consumer Reasons for Ordering Carryout/Delivery, 2022 (percent of consumers)
• More Than Half of Consumers Report Being Able to Get Alcoholic Drinks Delivered from a Restaurant
• Frequency of Purchasing Prepared Foods from Stores
• Use of Restaurants by Type of Meal, Time of Week, and Services
  • Table Use of Family Restaurants and Steak Houses in the Last 6 Months Type of Meal, Time of Week, and Services, 2016-2021 (percent of consumers)
  • Table Use of Fast Food and Drive-In Restaurants in the Last 6 Months by Type of Meal, Time of Week, and Services Used, 2016-2021 (percent of consumers)
  • Table Use of Restaurants in the Last 6 Months by Type of Establishment, 2016-2021 (percent of consumers)
• Frequency of Visits to Restaurants, Convenience Stores, and Food Stores
  • Family Restaurants and Steak Houses
  • Table Family Restaurants and Steak Houses - Number of Times Used in the Last 30 Days, 2016-2021 (percent of consumers)
  • Fast Food and Drive-In Restaurants
  • Table Fast Food and Drive-In Restaurants - Number of Times Used in the Last 30 Days, 2016-2021 (percent of consumers)
  • Fine Dining Restaurants
  • Table Fine Dining Restaurants - Number of Times Used in the Last 30 Days, 2016-2021 (percent of consumers)
  • Other Restaurants
  • Table Other Restaurants - Number of Times Used in the Last 30 Days, 2016-2021 (percent of consumers)
  • Convenience Stores
  • Table Convenience Stores - Number of Times Used in the Last 30 Days, 2016-2021 (percent of consumers)
  • Food Stores, Grocery Stores, and Warehouse/Club Stores
  • Table Food Stores, Grocery and Warehouse/Club Stores - Number of Times Used in the Last 30 Days, 2019-2021 (percent of consumers)
• Expenditures on Restaurants, Convenience Stores, and Food Stores
  • Family Restaurants and Steak Houses
  • Table Family Restaurants and Steak Houses - Expenditures in the Last 30 Days, 2016-2021 (percent of consumers)
  • Fast Food and Drive-In Restaurants
  • Table Fast Food and Drive-In Restaurants - Expenditures in the Last 30 Days, 2016-2021 (percent of consumers)
  • Fine Dining Restaurants
  • Table Fine Dining Restaurants - Expenditures in the Last 30 Days, 2016-2021 (percent of consumers)
  • Other Restaurants
  • Table Other Restaurants - Expenditures in the Last 30 Days, 2016-2021 (percent of consumers)
  • Convenience Stores
  • Table Convenience Stores - Expenditures in the Last 30 Days, 2016-2021 (percent of consumers)
  • Food Stores, Grocery Stores, and Warehouse/Club Stores
  • Table Food Stores - Expenditures in an Average Week, 2016-2021 (percent of consumers)
• Use of Restaurant Delivery Websites or Apps
  • Table Use of Restaurant Delivery Websites or Apps, 2021 (percent of consumers)

Food Carryout & Delivery Market Participants

• Highlights
• Third-Party Carryout/Delivery Services
  • Table Selected Third-Party Delivery Services and Years Founded
  • Grubhub
  • Uber Eats
  • DoorDash
• Aggregator, Reservation, and Review Sites
  • FoodBoss
  • OpenTable
  • Tripadvisor
  • Yelp
• Quick Service Restaurants (QSRs)
  • Domino's Pizza
  • Starbucks
  • McDonald's
• Fast Casual Restaurants
  • Panera Bread
  • Chipotle Mexican Grill
• Full-Service Restaurants
  • Darden Restaurants (Olive Garden and LongHorn Steakhouse)
  • Dine Brands Global (Applebee's and IHOP)
  • Bloomin' Brands (Bonefish Grill, Carrabba's Italian Grill, and Outback Steakhouse)
• Retail Stores (Grocery Stores, Supermarkets, Mass Marketers, Warehouse Clubs, Convenience Stores, etc.)
  • Kroger
  • Walmart
  • Costco
  • 7-Eleven
• Direct Marketers and Other Meal Providers (Co-ops, Farmers Markets, Delivery Companies, etc.)
  • Freshly

Packaging Trends

• Highlights
• Types of Packaging Used in Foodservice and Carryout and Delivery
  • Quick Service Restaurants
  • Fast Casual Restaurants
  • Full-Service Restaurants
  • Other Foodservice Venues (Institutional Eating and Drinking Establishments, Lodging and Hospitality, Sports and Recreation, etc.)
  • Retail Stores (Grocery and Convenience Stores, Warehouse Clubs, Mass Retailers, etc.)
  • Other Retailers (Co-Ops and Farmers' Markets, Direct Marketers and Mail Order/Delivery Companies, etc.)
• Sustainability Issues
• Bring Your Own Container/Reusable Packaging
• Tamper Evident Packaging for Safety and Peace of Mind
• Communicating to Consumers that Eco-Friendly Practices Are Used
• Supply Chain Disruptions and Increasing Foodservice Packaging Prices during the Pandemic
• Consumer Packaging Insights
  • Environmental Attitudes
  • Table Consumer Opinions on Recycling, Packaging, and the Environment, 2021 (percent)
  • Opinions on Packaging and Serviceware in Foodservice
  • Table Consumer Attitudes about Packaging & Serviceware Used in Foodservice, 2022 (percent)
  • Attitudes About Straws
  • Table Consumer Attitudes about Disposable and Reusable Straws and Straw Regulations, 2022 (percent)

Consumer Demographics

• Highlights
• Trends in Restaurant Takeout/Delivery and Use of Store-Made, Pre- Cooked Meals by Gender
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Gender, 2021 (percent of consumers)
• Younger Consumers Are More Likely to Eat Store-Made, Pre-Cooked Meals and to Use Restaurant Delivery
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Age Bracket, 2021 (percent of consumers)
• Lower Income Consumers More Often Eat Pre-Cooked Meals from a Store, but Higher Income Groups Can More Readily Afford Restaurant Delivery
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Household Income Bracket, 2021 (percent of consumers)
• Store-Made, Pre-Cooked Meals and Restaurant Delivery Are Most Likely to be Used by Minorities
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Gender, 2021 (percent of consumers)
• Consumers with Children Have More Reasons to Select Convenient Food Options
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Parenthood/Presence of Children in HH, 2021 (percent of consumers)
• Use of Pre-Cooked Meals and Restaurant Delivery Higher Among Consumers with Less Education and Current College Students
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Educational Attainment, 2021 (percent of consumers)
• Trends in Restaurant Takeout/Delivery and Use of Store-Made, Pre- Cooked Meals by U.S. Region
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by U.S. Region, 2021 (percent of consumers)
• County Size Trends Reveal Consumers Living in Densely Populated Areas Are Most Likely to Use Restaurant Delivery
  • Table Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by County Size, 2021 (percent of consumers)

Consumer Psychographics

• Highlights
• Women Have More Concerns About Food and Health and Tend to Cook More, Making Prepared Meals a Harder Sell
  • Table Consumer Opinions on Health, Food, and Nutrition by Gender, 2021 (percent of consumers who agree completely with statement)
• Baby Boomers Are Most Involved with Their Health and Have More Time to Prepare Food
  • Table Consumer Opinions on Health, Food, and Nutrition by Age Bracket, 2021 (percent of consumers who agree completely with statement)
• Minorities Generally Have More Health and Food-Related Concerns
  • Table Consumer Opinions on Health, Food, and Nutrition by Race/Ethnicity, 2021 (percent of consumers who agree completely with statement)
• Parents and Consumers with Children in the Household
  • Table Consumer Opinions on Health, Food, and Nutrition by Parenthood/Presence of Children in HH, 2021 (percent of consumers who agree completely with statement)