Bank Self-service Terminal Market Forecasts to 2030 - Global Analysis By Product Type, Application and By Geography

According to Stratistics MRC, the Global Bank Self-service Terminal Market is growing at a CAGR of 10.5% during the forecast period. Customers can complete a variety of banking transactions with the help of an automated bank self-service terminal, which is frequently located in branches or stand-alone kiosks. Additionally, by lowering the workload for bank employees, these terminals often allow for the following functions: cash deposits, withdrawals, fund transfers, balance inquiries, check printing, and more. This gives customers speed and convenience.

According to RBI, India on-site ATMs increased to 112,458 in 2019 from 104,011 ATMs in 2018. In Japan, the retail market is one of the big industries facing a threat to customer requirements.

Market Dynamics:

Driver:

Convenience for customers

Customers have convenient, round-the-clock access to necessary banking services with bank self-service terminals. It is no longer necessary for customers to visit actual bank branches to complete routine tasks like cash withdrawals, balance inquiries, and check printing because these kiosks enable users to complete transactions at their own pace and convenience. Moreover, this convenience, which is in line with shifting consumer preferences for flexible and on-demand banking services, is a major factor driving the market's expansion.

Restraint:

Initial setup expenses

Banks may face considerable financial difficulties when putting in place a network of self-service terminals. Purchasing and installing the hardware, creating intuitive software user interfaces, guaranteeing network connectivity, and putting security measures in place are all included in the initial outlay. However, the adoption of self-service technology by smaller banks, credit unions, or financial institutions in areas with restricted financial resources may be hindered by these initial costs.

Opportunity:

Expanding client relationship

Banks have a great chance to offer their customers a more personalized and engaging experience by integrating cutting-edge technologies like AI-powered chat bots and personalized interfaces. Additionally, self-service terminals have the potential to enhance customer satisfaction and loyalty by offering real-time support, product recommendations, and seamless navigation to users.

Threat:

Vulnerabilities in security

Self-service terminals run the risk of security breaches due to the growing sophistication of cyber threats. These flaws could give malicious actors access to customer data, which could result in monetary losses, legal repercussions, and harm to banks' reputations. Moreover, there is still a serious risk to the self-service terminal environment that requires ongoing attention to detail and financial investment in security measures.

COVID-19 Impact:

The market for bank self-service terminals was greatly impacted by the COVID-19 pandemic. Lockdowns, social distancing policies, and health-related issues raised demand for contactless and touch less transactions, hastening the rollout of features like mobile payments and self-service terminal QR code scanning. The pandemic did, however, also cause delays in installations, perturb the supply chain, and decrease terminal usage in certain public areas. In order to reduce potential health risks, banks had to invest in improved cleaning and safety measures for self-service terminals. Overall, there were opportunities for long-term innovation in response to shifting customer needs and preferences, but the outcome had a mixed effect.

The Outdoor Bank Self-service Terminal segment is expected to be the largest during the forecast period

It is projected that the outdoor bank self-service terminal segment will command the largest market share. Located in high-traffic areas, these terminals provide customers with round-the-clock access to basic banking services at drive-through lanes, walk-up kiosks, and ATM vestibules. For cash withdrawals and other basic transactions, outdoor terminals are necessary, especially in areas where self-service banking is highly valued. Furthermore, due to their increased convenience and the requirement to meet customers' banking needs outside of regular branch hours, outdoor self-service terminal demand has been rising.

The Self-service Area segment is expected to have the highest CAGR during the forecast period

The market's highest CAGR has been experienced in the self-service area segment. This trend can be attributed to the increasing awareness of the benefits of self-service terminals in a variety of public areas, including restaurants, retail centers, and transit hubs. Moreover, customers can quickly and easily obtain information and services, make payments, and finish transactions on their own in self-service areas, which include interactive kiosks and terminals. The goal of enhancing overall service efficiency, cutting costs, and improving customer experiences is what motivates the adoption of self-service technology in these domains.

Region with largest share:

The Asia-Pacific region holds the largest market share for bank self-service terminals. The prominence of this region stems from its sizeable population, rising levels of digitization, and expanding middle class, which has a need for easily accessible and convenient banking services. Additionally, the adoption of self-service terminals, such as ATMs and interactive kiosks, has surged due to factors such as rapid urbanization, expanding banking networks, and the growing preference for self-service options. Asia-Pacific is one of the main growth areas for bank self-service terminals because of its dynamic financial landscape, which is largely influenced by nations like China and India. This region also accounts for a significant portion of the region's market share.

Region with highest CAGR:

The Middle East and Africa have the highest CAGR in the bank self-service terminal market. Growing urbanization, the expansion of financial services into previously underserved areas, and the need for more convenient and easily accessible banking options are the main drivers of this industry's explosive growth. To meet the demands of these emerging markets, self-service terminal adoption-including cash deposit machines and ATMs-has been increasing. Moreover, the Middle East and Africa are hubs for the expansion of bank self-service terminals because governments and financial institutions there are also investing in modernizing their banking infrastructure, which is fueling the region's strong growth.

Key players in the market:

Some of the key players in Bank Self-service Terminal market include: PARTTEAM & OEMKIOSKS, SEDCO Capital, NCR, Aurionpro, POSBANK, Wavetec, Justtide, Maximus Kshan, Access Solutions Ltd, Digipay Infotech and ITA Group Bulgaria.

Key Developments:

In October 2023, Aurionpro has announced to acquire the Omnifin Company, a comprehensive loan management system to enhance its portfolio of industry Lending Solutions. Omnifin is a comprehensive loan management system in the Indian domestic market, from A S Software Services, a company based in Noida, India.

In May 2023, SEDCO Holding has signed a partnership agreement with Andalus Education Company, through which Yusr International School will be integrated into the Andalus Education network. As a result, SEDCO Holding becomes a stakeholder in Andalus Education Company. The agreement was signed on Tuesday, May 23, 2023, in the presence of representatives from both companies.

In February 2023, NCR Corporation (NYSE: NCR), a leading enterprise technology provider, has extended and expanded a long-term agreement with Walgreens, one of the largest pharmacy operators in the world, which will make NCR the provider of ATM services across nearly all Walgreens stores in the United States, Puerto Rico and the District of Columbia.

Product Types Covered:

• Indoor Bank Self-service Terminal
• Outdoor Bank Self-service Terminal
• Other Product Types

Applications Covered:

• Business Outlets
• Self-service Area
• School
• Hospital
• Other Applications

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances