Call Center AI Market Growth, Size, Trends Analysis - By Component, By Application, By End Use - Regional Outlook, Competitive Strategies and Segment Forecast to 2034

Description

Call Center AI Market Introduction and Overview

According to SPER market research, 'Call Center AI Market Size- By Component, By Application, By End Use - Regional Outlook, Competitive Strategies and Segment Forecast to 2034' state that the Global Call Center AI Market is predicted to reach 17.24 billion by 2034 with a CAGR of 24.04%.

By securely managing customer data, offering automated compliance oversight, and minimizing mistakes in sensitive transactions, AI solutions assist businesses in fulfilling regulatory obligations. AI-driven call center solutions lower operational costs by automating routine tasks like answering frequently asked questions and routing calls, thereby allowing human agents to focus on more complex responsibilities.

Restraints: The absence of a competent workforce that can efficiently oversee and communicate AI-driven processes represents a major limitation in the Call center AI market. To implement AI in call centers, one needs specialized expertise in AI technologies, data analytics, and customer service. Nevertheless, the lack of skilled professionals who can design, implement, and manage these systems poses difficulties in maximizing AI's potential.

Scope of the Report:

Report Metric Details

Market size available for years 2021-2034

Base year considered 2024

Forecast period 2025-2034

Segments covered By Component, By Application, By End Use.

Regions covered

North America, Latin America, Asia-Pacific, Europe, and Middle East & Africa.

Companies Covered

8x8 Inc., Amazon Web Services Inc. (AWS), Artificial Solutions, Avaya LLC, Cognigy, Dialpad, Google LLC, IBM Corporation, Microsoft Corporation, and NICE Systems Ltd.

Call Center AI Market Segmentation:

By Component: Based on the Component, Global Call Center AI Market is segmented as; Solution, Services.

By Application: Based on the Application, Global Call Center AI Market is segmented as; Predictive Call, Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling and Others.

By End Use: Based on the End Use, Global Call Center AI Market is segmented as; BFSI, IT & Telecommunication, Healthcare, Retail & E-commerce, Energy & Utilities, Travels & Hospitality, Others.

By Region: This research also includes data for North America, Latin America, Asia-Pacific, Europe, Middle East & Africa

Product Code: IACT2503

1. Introduction

1.1. Scope of the report
1.2. Market segment analysis

2. Research Methodology

2.1. Research data source
- 2.1.1. Secondary Data
- 2.1.2. Primary Data
- 2.1.3. SPERs internal database
- 2.1.4. Premium insight from KOLs
2.2. Market size estimation
- 2.2.1. Top-down and Bottom-up approach
2.3. Data triangulation

3. Executive Summary

4. Market Dynamics

4.1. Driver, Restraint, Opportunity and Challenges analysis
- 4.1.1. Drivers
- 4.1.2. Restraints
- 4.1.3. Opportunities
- 4.1.4. Challenges

5. Market variable and outlook

5.1. SWOT Analysis
- 5.1.1. Strengths
- 5.1.2. Weaknesses
- 5.1.3. Opportunities
- 5.1.4. Threats
5.2. PESTEL Analysis
- 5.2.1. Political Landscape
- 5.2.2. Economic Landscape
- 5.2.3. Social Landscape
- 5.2.4. Technological Landscape
- 5.2.5. Environmental Landscape
- 5.2.6. Legal Landscape
5.3. PORTERs Five Forces
- 5.3.1. Bargaining power of suppliers
- 5.3.2. Bargaining power of buyers
- 5.3.3. Threat of Substitute
- 5.3.4. Threat of new entrant
- 5.3.5. Competitive rivalry
5.4. Heat Map Analysis

6. Competitive Landscape

6.1. Global Call Center AI Market Manufacturing Base Distribution, Sales Area, Product Type
6.2. Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in Global Call Center AI Market

7. Global Call Center AI Market, By Component (USD Million) 2021-2034

7.1. Solution
7.2. Services
- 7.2.1. Professional Services
- 7.2.2. Training and Consulting
- 7.2.3. System Integration & Implementations
- 7.2.4. Support & Maintenance
- 7.2.5. Managed Services

8. Global Call Center AI Market, By Application (USD Million) 2021-2034

8.1. Predictive Call Routing
8.2. Journey Orchestration
8.3. Quality Management
8.4. Sentiment Analysis
8.5. Workforce Management & Advanced Scheduling
8.6. Others

9. Global Call Center AI Market, By End Use (USD Million) 2021-2034

9.1. BFSI
9.2. IT & Telecommunication
9.3. Healthcare
9.4. Retail & E-commerce
9.5. Energy & Utilities
9.6. Travels & Hospitality
9.7. Others

10. Global Call Center AI Market (USD Million) 2021-2034

10.1. Global Call Center AI Market Size and Market Share

11. Global Call Center AI Market, By Region, (USD Million) 2021-2034

11.1. Asia-Pacific
- 11.1.1. Australia
- 11.1.2. China
- 11.1.3. India
- 11.1.4. Japan
- 11.1.5. South Korea
- 11.1.6. Rest of Asia-Pacific
11.2. Europe
- 11.2.1. France
- 11.2.2. Germany
- 11.2.3. Italy
- 11.2.4. Spain
- 11.2.5. United Kingdom
- 11.2.6. Rest of Europe
11.3. Middle East and Africa
- 11.3.1. Kingdom of Saudi Arabia
- 11.3.2. United Arab Emirates
- 11.3.3. Qatar
- 11.3.4. South Africa
- 11.3.5. Egypt
- 11.3.6. Morocco
- 11.3.7. Nigeria
- 11.3.8. Rest of Middle-East and Africa
11.4. North America
- 11.4.1. Canada
- 11.4.2. Mexico
- 11.4.3. United States
11.5. Latin America
- 11.5.1. Argentina
- 11.5.2. Brazil
- 11.5.3. Rest of Latin America

12. Company Profile

12.1. 8x8 Inc.
- 12.1.1. Company details
- 12.1.2. Financial outlook
- 12.1.3. Product summary
- 12.1.4. Recent developments
12.2. Amazon Web Services Inc.
- 12.2.1. Company details
- 12.2.2. Financial outlook
- 12.2.3. Product summary
- 12.2.4. Recent developments
12.3. Artificial Solutions
- 12.3.1. Company details
- 12.3.2. Financial outlook
- 12.3.3. Product summary
- 12.3.4. Recent developments
12.4. Avaya LLC
- 12.4.1. Company details
- 12.4.2. Financial outlook
- 12.4.3. Product summary
- 12.4.4. Recent developments
12.5. Cognigy
- 12.5.1. Company details
- 12.5.2. Financial outlook
- 12.5.3. Product summary
- 12.5.4. Recent developments
12.6. Dialpad
- 12.6.1. Company details
- 12.6.2. Financial outlook
- 12.6.3. Product summary
- 12.6.4. Recent developments
12.7. Google LLC
- 12.7.1. Company details
- 12.7.2. Financial outlook
- 12.7.3. Product summary
- 12.7.4. Recent developments
12.8. IBM Corporation
- 12.8.1. Company details
- 12.8.2. Financial outlook
- 12.8.3. Product summary
- 12.8.4. Recent developments
12.9. Microsoft Corporation
- 12.9.1. Company details
- 12.9.2. Financial outlook
- 12.9.3. Product summary
- 12.9.4. Recent developments
12.10. Others