Market Research Report
Mobile CRM Software Global Market Report 2022
|Mobile CRM Software Global Market Report 2022|
The Business Research Company
Content info: 175 Pages
Delivery time: 2-10 business days
Mobile CRM Software Global Market Report 2022 from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global mobile crm software market.
This report focuses on mobile crm software market which is experiencing strong growth. The report gives a guide to the mobile crm software market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.
Where is the largest and fastest growing market for the mobile crm software? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Mobile CRM Software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography. It places the market within the context of the wider mobile crm software market, and compares it with other markets.
Markets Covered: 1) By Type: Cloud Based; On-Premise
2) By Enterprise: Small Enterprise; Medium Enterprise; Large Enterprise
3) By Vertical: BFSI; Telecom; Healthcare; Retail; Automotive; Others
Companies Mentioned: Zoho; HubSpot; Zendesk; Microsoft Corporation; Oracle Corporation
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Major players in the mobile CRM software market are Zoho, HubSpot, Zendesk, Microsoft Corporation, Oracle Corporation, SAP SE, Sybase, Kony Solutions, Resco.net, Software AG, Repsly Inc, Pegasystems Inc., AMDOCS, Spiro, Bitrix24, HarmonyPSA, Agile CRM, Thryv, Pipeliner CRM, Freshsales, and Salesforce.com Inc.
The global mobile CRM software market is expected to grow from $20.6 billion in 2021 to $23.68 billion in 2022 at a compound annual growth rate (CAGR) of 14.9%. The market is expected to grow to $39.37 billion in 2026 at a compound annual growth rate (CAGR) of 13.5%.
The mobile CRM software market consists of sales of customer relationship management (CRM) software by entities (organizations, sole traders, and partnerships) that is designed to be operated, executed, and accessed through mobile platforms. Mobile CRM, or mobile customer relationship management, allows field workers and remote employees to access customer information and accounts from any location using mobile devices such as tablets and smartphones. It is used to provide increased productivity, performance, and quality for management.
The main types of mobile CRM software are cloud-based and on-premise. Cloud-based software is hosted in the cloud, which means that organizations may access and store client data over the internet. This eliminates the need for the company to worry about data management and storage, as well as the cost of purchasing separate licenses for various devices. The mobile CRM software is used in BFSI, telecom, healthcare, retail, automotive, and others. These mobiles are often used by large enterprises, medium enterprises, and small enterprises.
North America was the largest region in the mobile CRM software market in 2021. The regions covered in this report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.
The rise in adoption for mobile CRM in the retail, banking, and finance industry across the globe is expected to propel the growth of the mobile CRM software market going forward. Mobile CRM allows customers' data to be tracked across the bank, including in-service and loan origination departments. It can also help banks give clients a digital banking experience. For Example, in 2019, Innoppl, an Atlanta-based app development company stated that 65% of salespeople who utilize mobile CRM met their targets. Further, according to the SuperOffice, a cloud-based CRM platform, mobile CRM is currently considered a mainstream approach for tapping into a company's client base, according to 61% of organizations, and 65% of sales representatives who used it were able to meet their targets. Thus, the rising adoption of mobile CRM by the retail, banking, and finance industries drives the growth of the mobile CRM software market.
Integration of artificial intelligence with CRM software is a key trend gaining popularity in the mobile CRM software market. AI-powered mobile CRM will compare performance over a specified time period in terms of productivity, velocity, winning percentage, and efficiency, as well as give completed leads, opportunities, accounts, and contacts. For Example, in 2019, Pipeliner, a US-based CRM software provider announced the launch of artificial intelligence functionality for mobile CRM. The Pipeliner CRM Mobile App, which is powered by Pipeliner's Voyager AI engine, will provide users with real-time intelligent updates, support, and recommendations, allowing them to keep on top of their sales while on the go.
In February 2020, Salesforce, a US-based cloud company offering CRM software acquired Vlocity Inc. for $1.33 billion. Under this deal, Salesforce will completely acquire Vlocity and aims to expand into insurance and financial services, communications, health, media and entertainment, utilities, energy and government, and nonprofit CRMs. Vlocity is a US-based company that offers industry-specific CRM solutions and mobile CRM software.
The countries covered in the mobile CRM software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA.