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Mobile CRM Software Global Market Report 2022

Published: Pre-Order | The Business Research Company | 175 Pages | Delivery time: 2-10 business days

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Mobile CRM Software Global Market Report 2022
Published: Pre-Order
The Business Research Company
Content info: 175 Pages
Delivery time: 2-10 business days
  • Description
  • Table of Contents

Mobile CRM Software Global Market Report 2022 from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global mobile crm software market.

This report focuses on mobile crm software market which is experiencing strong growth. The report gives a guide to the mobile crm software market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 12+ geographies.
  • Understand how the market is being affected by the coronavirus and how it is likely to emerge and grow as the impact of the virus abates.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market research findings.
  • Benchmark performance against key competitors.
  • Utilize the relationships between key data sets for superior strategizing.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Where is the largest and fastest growing market for the mobile crm software? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Mobile CRM Software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography. It places the market within the context of the wider mobile crm software market, and compares it with other markets.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, the influence of the COVID-19 virus and forecasting its growth.
  • Market segmentations break down market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
  • The mobile crm software market section of the report gives context. It compares the mobile crm software market with other segments of the mobile crm software market by size and growth, historic and forecast. It analyses GDP proportion, expenditure per capita, mobile crm software indicators comparison.

Scope

Markets Covered: 1) By Type: Cloud Based; On-Premise

2) By Enterprise: Small Enterprise; Medium Enterprise; Large Enterprise

3) By Vertical: BFSI; Telecom; Healthcare; Retail; Automotive; Others

Companies Mentioned: Zoho; HubSpot; Zendesk; Microsoft Corporation; Oracle Corporation

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Executive Summary

Major players in the mobile CRM software market are Zoho, HubSpot, Zendesk, Microsoft Corporation, Oracle Corporation, SAP SE, Sybase, Kony Solutions, Resco.net, Software AG, Repsly Inc, Pegasystems Inc., AMDOCS, Spiro, Bitrix24, HarmonyPSA, Agile CRM, Thryv, Pipeliner CRM, Freshsales, and Salesforce.com Inc.

The global mobile CRM software market is expected to grow from $20.6 billion in 2021 to $23.68 billion in 2022 at a compound annual growth rate (CAGR) of 14.9%. The market is expected to grow to $39.37 billion in 2026 at a compound annual growth rate (CAGR) of 13.5%.

The mobile CRM software market consists of sales of customer relationship management (CRM) software by entities (organizations, sole traders, and partnerships) that is designed to be operated, executed, and accessed through mobile platforms. Mobile CRM, or mobile customer relationship management, allows field workers and remote employees to access customer information and accounts from any location using mobile devices such as tablets and smartphones. It is used to provide increased productivity, performance, and quality for management.

The main types of mobile CRM software are cloud-based and on-premise. Cloud-based software is hosted in the cloud, which means that organizations may access and store client data over the internet. This eliminates the need for the company to worry about data management and storage, as well as the cost of purchasing separate licenses for various devices. The mobile CRM software is used in BFSI, telecom, healthcare, retail, automotive, and others. These mobiles are often used by large enterprises, medium enterprises, and small enterprises.

North America was the largest region in the mobile CRM software market in 2021. The regions covered in this report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

The rise in adoption for mobile CRM in the retail, banking, and finance industry across the globe is expected to propel the growth of the mobile CRM software market going forward. Mobile CRM allows customers' data to be tracked across the bank, including in-service and loan origination departments. It can also help banks give clients a digital banking experience. For Example, in 2019, Innoppl, an Atlanta-based app development company stated that 65% of salespeople who utilize mobile CRM met their targets. Further, according to the SuperOffice, a cloud-based CRM platform, mobile CRM is currently considered a mainstream approach for tapping into a company's client base, according to 61% of organizations, and 65% of sales representatives who used it were able to meet their targets. Thus, the rising adoption of mobile CRM by the retail, banking, and finance industries drives the growth of the mobile CRM software market.

Integration of artificial intelligence with CRM software is a key trend gaining popularity in the mobile CRM software market. AI-powered mobile CRM will compare performance over a specified time period in terms of productivity, velocity, winning percentage, and efficiency, as well as give completed leads, opportunities, accounts, and contacts. For Example, in 2019, Pipeliner, a US-based CRM software provider announced the launch of artificial intelligence functionality for mobile CRM. The Pipeliner CRM Mobile App, which is powered by Pipeliner's Voyager AI engine, will provide users with real-time intelligent updates, support, and recommendations, allowing them to keep on top of their sales while on the go.

In February 2020, Salesforce, a US-based cloud company offering CRM software acquired Vlocity Inc. for $1.33 billion. Under this deal, Salesforce will completely acquire Vlocity and aims to expand into insurance and financial services, communications, health, media and entertainment, utilities, energy and government, and nonprofit CRMs. Vlocity is a US-based company that offers industry-specific CRM solutions and mobile CRM software.

The countries covered in the mobile CRM software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA.

Product Code: h1398

Table of Contents

1. Executive Summary

2. Mobile CRM Software Market Characteristics

3. Mobile CRM Software Market Trends And Strategies

4. Impact Of COVID-19 On Mobile CRM Software

5. Mobile CRM Software Market Size And Growth

  • 5.1. Global Mobile CRM Software Historic Market, 2016-2021, $ Billion
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints On The Market
  • 5.2. Global Mobile CRM Software Forecast Market, 2021-2026F, 2031F, $ Billion
    • 5.2.1. Drivers Of The Market
    • 5.2.2. Restraints On the Market

6. Mobile CRM Software Market Segmentation

  • 6.1. Global Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Cloud Based
  • On-Premise
  • 6.2. Global Mobile CRM Software Market, Segmentation By Enterprise, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • Small Enterprise
  • Medium Enterprise
  • Large Enterprise
  • 6.3. Global Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • BFSI
  • Telecom
  • Healthcare
  • Retail
  • Automotive
  • Others

7. Mobile CRM Software Market Regional And Country Analysis

  • 7.1. Global Mobile CRM Software Market, Split By Region, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 7.2. Global Mobile CRM Software Market, Split By Country, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

8. Asia-Pacific Mobile CRM Software Market

  • 8.1. Asia-Pacific Mobile CRM Software Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 8.3. Asia-Pacific Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

9. China Mobile CRM Software Market

  • 9.1. China Mobile CRM Software Market Overview
  • 9.2. China Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion
  • 9.3. China Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion

10. India Mobile CRM Software Market

  • 10.1. India Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 10.2. India Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

11. Japan Mobile CRM Software Market

  • 11.1. Japan Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 11.2. Japan Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

12. Australia Mobile CRM Software Market

  • 12.1. Australia Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 12.2. Australia Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

13. Indonesia Mobile CRM Software Market

  • 13.1. Indonesia Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 13.2. Indonesia Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

14. South Korea Mobile CRM Software Market

  • 14.1. South Korea Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 14.2. South Korea Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

15. Western Europe Mobile CRM Software Market

  • 15.1. Western Europe Mobile CRM Software Market Overview
  • 15.2. Western Europe Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 15.3. Western Europe Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

16. UK Mobile CRM Software Market

  • 16.1. UK Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 16.2. UK Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

17. Germany Mobile CRM Software Market

  • 17.1. Germany Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 17.2. Germany Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

18. France Mobile CRM Software Market

  • 18.4. France Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 18.5. France Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

19. Eastern Europe Mobile CRM Software Market

  • 19.1. Eastern Europe Mobile CRM Software Market Overview
  • 19.2. Eastern Europe Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 19.3. Eastern Europe Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

20. Russia Mobile CRM Software Market

  • 20.1. Russia Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 20.2. Russia Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

21. North America Mobile CRM Software Market

  • 21.1. North America Mobile CRM Software Market Overview
  • 21.2. North America Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 21.3. North America Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

22. USA Mobile CRM Software Market

  • 22.1. USA Mobile CRM Software Market Overview
  • 22.2. USA Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 22.3. USA Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

23. South America Mobile CRM Software Market

  • 23.1. South America Mobile CRM Software Market Overview
  • 23.2. South America Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 23.3. South America Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

24. Brazil Mobile CRM Software Market

  • 24.1. Brazil Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 24.2. Brazil Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

25. Middle East Mobile CRM Software Market

  • 25.1. Middle East Mobile CRM Software Market Overview
  • 25.2. Middle East Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 25.3. Middle East Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

26. Africa Mobile CRM Software Market

  • 26.1. Africa Mobile CRM Software Market Overview
  • 26.2. Africa Mobile CRM Software Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
  • 26.3. Africa Mobile CRM Software Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion

27. Mobile CRM Software Market Competitive Landscape And Company Profiles

  • 27.1. Mobile CRM Software Market Competitive Landscape
  • 27.2. Mobile CRM Software Market Company Profiles
    • 27.2.1. Zoho
      • 27.2.1.1. Overview
      • 27.2.1.2. Products and Services
      • 27.2.1.3. Strategy
      • 27.2.1.4. Financial Performance
    • 27.2.2. HubSpot
      • 27.2.2.1. Overview
      • 27.2.2.2. Products and Services
      • 27.2.2.3. Strategy
      • 27.2.2.4. Financial Performance
    • 27.2.3. Zendesk
      • 27.2.3.1. Overview
      • 27.2.3.2. Products and Services
      • 27.2.3.3. Strategy
      • 27.2.3.4. Financial Performance
    • 27.2.4. Microsoft Corporation
      • 27.2.4.1. Overview
      • 27.2.4.2. Products and Services
      • 27.2.4.3. Strategy
      • 27.2.4.4. Financial Performance
    • 27.2.5. Oracle Corporation
      • 27.2.5.1. Overview
      • 27.2.5.2. Products and Services
      • 27.2.5.3. Strategy
      • 27.2.5.4. Financial Performance

28. Key Mergers And Acquisitions In The Mobile CRM Software Market

29. Mobile CRM Software Market Future Outlook and Potential Analysis

30. Appendix

  • 30.1. Abbreviations
  • 30.2. Currencies
  • 30.3. Research Inquiries
  • 30.4. The Business Research Company
  • 30.5. Copyright And Disclaimer