Customer Journey Mapping Software Global Market Report 2024

Description

“Customer Journey Mapping Software Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer journey mapping software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer journey mapping software? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The customer journey mapping software market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

1) By Component: Software; Services; Consulting Services
2) By Organization Size: Small and Medium Enterprises; Large Enterprises
3) By Deployment: On-Premise; Cloud-based
4) By End Users: BFSI; Retail And Consumer Goods; Media And Entertainment; Healthcare And Pharmaceutical; Automotive; IT And Telecommunication; Travel And Hospitality; Education; Other End Users
Companies Mentioned: Smaply GmbH; Touchpoint Technologies LLC; UXPressia Inc.; Adobe Inc.; TandemSeven Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

The customer journey mapping software refers to software tool that records and presents information of customers' interactions with a company. From buying products online to accessing customer service on the phone to airing grievances on social media is done with the customer journey mapping software. The customer journey mapping software is used for customer experience and direct the customer's connection or transaction with service or product.

The main components of customer journey mapping software are software, services, and consulting services. Software refers to a set of instructions, data, or programs used to operate computers and execute specific tasks. The various organization size includes small and medium enterprises and large enterprises. The deployments are cloud-based and on-premise. The various end-users involved customer journey mapping software for BFSI, customer journey mapping software for retail and consumer goods, customer journey mapping software for media and entertainment, customer journey mapping software for healthcare and pharmaceutical, customer journey mapping software for automotive, customer journey mapping software for IT and telecommunication, customer journey mapping software for travel and hospitality, customer journey mapping software for education, and customer journey mapping software for other end users.

The customer journey mapping software market research report is one of a series of new reports from The Business Research Company that provides customer journey mapping software market statistics, including customer journey mapping software industry global market size, regional shares, competitors with a customer journey mapping software market share, detailed customer journey mapping software market segments, market trends and opportunities, and any further data you may need to thrive in the customer journey mapping software industry. This customer journey mapping software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer journey mapping software market size has grown rapidly in recent years. It will grow from $12. 39 billion in 2023 to $14. 51 billion in 2024 at a compound annual growth rate (CAGR) of 17. 1%. The growth in the historic period can be attributed to shifting customer-centric focus, digital transformation, rise of omnichannel marketing, data-driven insights, improved understanding of customer behavior. .

The customer journey mapping software market size is expected to see rapid growth in the next few years. It will grow to $28. 47 billion in 2028 at a compound annual growth rate (CAGR) of 18. 4%. The growth in the forecast period can be attributed to adoption of ai and predictive analytics, demand for personalization, cross-functional collaboration, increased competition and differentiation, focus on customer retention and loyalty. . Major trends in the forecast period include emotional journey mapping, integration with crm systems, emphasis on customer retention, mobile-centric capabilities, collaborative workflows. .

Increasing focus on improving data quality and security of customer data is expected to propel the growth of the customer journey mapping software market going forward. Data quality measures the condition of data, relying on factors such as how useful it is to the specific purpose, completeness, accuracy, timeliness, consistency, validity, and uniqueness. Customer journey mapping would tell the story of the customer's experience from start to finish from initial contact, by the process of engagement, and into a long-term relationship, by giving critical information about key interactions along the way. For instance, in 2022, According to the O'Reilly AI Adoption in the Enterprise 2022 report, 48% of respondents use data analysis, machine learning, or AI tools to address data quality issues. Therefore, the increasing focus on improving data quality and security of customer data is driving the customer journey mapping software market growth.

The rising adoption of cloud services is expected to propel the growth of the customer journey mapping software market going forward. The cloud refers to a network of remote servers that store and manage data and applications over the Internet. Cloud services in customer journey mapping software provide scalable and accessible platforms, facilitating real-time data analysis and enabling businesses to create more personalized and seamless customer experiences. For instance, in December 2021, according to Eurostat, a Europe-based intergovernmental organization, 41% of EU enterprises used cloud computing in 2021, primarily for hosting their e-mail systems and storing files in electronic form, an increase of 5% compared to 2020. Among large enterprises, the use of cloud computing was especially high, with 72% using it in 2021, representing a 7% increase from 2020. Medium-sized enterprises also saw an increase in cloud computing usage, with 53% utilizing it in 2021 compared to 46% in 2020. Small enterprises saw a 5% increase in cloud computing usage, making it 38% in 2021. Therefore, the rising adoption of cloud services is driving the growth of the customer journey mapping software market.

Innovative customer data platforms are a key trend gaining popularity in the customer journey mapping market. Major market players operating in customer journey mapping software focus on developing innovative customer data platforms such as behavior-tracking software that significantly assist in providing a more personalized customer experience. For instance, in May 2022, Amplitude, Inc., a US-based company operating in customer journey mapping software launched Amplitude CDP. This platform consists of unique features such as the first insights-driven customer data platform in the market, eliminating the requirement to integrate with outside analytics providers by collecting and analyzing data on its platform for product analytics.

Major companies operating in the customer journey mapping software market are increasing their focus on introducing comprehensive solutions for businesses to gain a competitive edge in the market. A comprehensive solution for businesses refers to a unified and all-encompassing approach that addresses multiple aspects of a business's needs, typically combining various tools, services, or strategies. For instance, in January 2021, NICE Systems Ltd., an Israel-based software company, launched an integration of its CXone and Engage technology with Microsoft Teams. This integration enables teams to collaborate company-wide, making agents' jobs easier and more efficient. The pre-built CXone for Teams integration has been further enhanced to simplify the agent experience and accelerate resolution time. With real-time recording, screen capture, and quality management for team interactions, businesses can improve customer service and support. The embedded CXone agent provides CX teams with quick and easy access to the tools, systems, and people they need, all directly from within Teams.

In March 2021, Medallia, a US-based customer experience company, acquired Decibel for $160 million. This acquisition aimed to enhance Medallia's ability to deliver real-time insights and drive action for its customers. Decibel is a US-based customer experience company that specializes in providing analytics software for customer journey mapping.

Major companies operating in the in the customer journey mapping software market report are Smaply GmbH, Touchpoint Technologies LLC, UXPressia Inc., Adobe Inc., TandemSeven Inc., Contentsquare SAS, Glassbox Digital UK Ltd., CleverTap Inc., MoEngage Inc., Lucid Holdings LLC, WebEngage Marketing Cloud Solutions Private Limited, Salesforce. com Inc., Custellencia LLC, Gliffy Inc., Canvas GFX Inc., Fresko Inc., Whatfix Inc., Cemantica Labs Private Limited, Pipedrive Inc., SurveySparrow Inc., The Rocket Science Group LLC, RealtimeBoard Inc., Smartsupp s. r. o., Hotjar Limited, Mixpanel Inc., FullStory Inc., UserZoom Technologies Inc., UserTesting Inc., Qualtrics LLC, Medallia Inc., Clarabridge Inc.

North America was the largest region in the customer journey mapping software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer journey mapping software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer journey mapping software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer journey mapping software market consists of revenues earned by entities by providing web based and app based customer journey mapping software. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Product Code: r10282

1. Executive Summary

2. Customer Journey Mapping Software Market Characteristics

3. Customer Journey Mapping Software Market Trends And Strategies

4. Customer Journey Mapping Software Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Customer Journey Mapping Software Market Size and Growth

5.1. Global Customer Journey Mapping Software Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Customer Journey Mapping Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Customer Journey Mapping Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Journey Mapping Software Market Segmentation

6.1. Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Software
Services
Consulting Services
6.2. Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small and Medium Enterprises
Large Enterprises
6.3. Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
On-Premises
Cloud Based
6. 4. Global Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
BFSI
Retail And Consumer Goods
Media And Entertainment
Healthcare And Pharmaceutical
Automotive
IT And Telecommunication
Travel And Hospitality
Education
Other End Users

7. Customer Journey Mapping Software Market Regional And Country Analysis

7.1. Global Customer Journey Mapping Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Customer Journey Mapping Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Journey Mapping Software Market

8.1. Asia-Pacific Customer Journey Mapping Software Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. 4. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Journey Mapping Software Market

9.1. China Customer Journey Mapping Software Market Overview
9.2. China Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9. 4. China Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Journey Mapping Software Market

10.1. India Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Journey Mapping Software Market

11.1. Japan Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.2. Japan Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Journey Mapping Software Market

12.1. Australia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Journey Mapping Software Market

13.1. Indonesia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Journey Mapping Software Market

14.1. South Korea Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.2. South Korea Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Journey Mapping Software Market

15.1. Western Europe Customer Journey Mapping Software Market Overview
15.2. Western Europe Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. 4. Western Europe Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Journey Mapping Software Market

16.1. UK Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Journey Mapping Software Market

17.1. Germany Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Journey Mapping Software Market

18. 5. France Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. 6. France Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. 7. France Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Journey Mapping Software Market

19. 9. Italy Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.10. Italy Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.11. Italy Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Journey Mapping Software Market

20.13. Spain Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.14. Spain Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.15. Spain Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Journey Mapping Software Market

21.1. Eastern Europe Customer Journey Mapping Software Market Overview
21.2. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. 4. Eastern Europe Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Journey Mapping Software Market

22.1. Russia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Journey Mapping Software Market

23.1. North America Customer Journey Mapping Software Market Overview
23.2. North America Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. 4. North America Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Journey Mapping Software Market

24.1. USA Customer Journey Mapping Software Market Overview
24.2. USA Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. 4. USA Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Journey Mapping Software Market

25.1. Canada Customer Journey Mapping Software Market Overview
25.2. Canada Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. 4. Canada Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Journey Mapping Software Market

26.1. South America Customer Journey Mapping Software Market Overview
26.2. South America Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. 4. South America Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Journey Mapping Software Market

27.1. Brazil Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Journey Mapping Software Market

28.1. Middle East Customer Journey Mapping Software Market Overview
28.2. Middle East Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. 4. Middle East Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Journey Mapping Software Market

29.1. Africa Customer Journey Mapping Software Market Overview
29.2. Africa Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. 4. Africa Customer Journey Mapping Software Market, Segmentation By End User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Journey Mapping Software Market Competitive Landscape And Company Profiles

30.1. Customer Journey Mapping Software Market Competitive Landscape
30.2. Customer Journey Mapping Software Market Company Profiles
- 30.2.1. Smaply GmbH
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1. 4. Financial Performance
- 30.2.2. Touchpoint Technologies LLC
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2. 4. Financial Performance
- 30.2.3. UXPressia Inc.
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3. 4. Financial Performance
- 30.2. 4. Adobe Inc.
  - 30.2. 4.1. Overview
  - 30.2. 4.2. Products and Services
  - 30.2. 4.3. Strategy
  - 30.2. 4. 4. Financial Performance
- 30.2. 5. TandemSeven Inc.
  - 30.2. 5.1. Overview
  - 30.2. 5.2. Products and Services
  - 30.2. 5.3. Strategy
  - 30.2. 5. 4. Financial Performance

31. Global Customer Journey Mapping Software Market Competitive Benchmarking

32. Global Customer Journey Mapping Software Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Customer Journey Mapping Software Market

34. Customer Journey Mapping Software Market Future Outlook and Potential Analysis

34.1 Customer Journey Mapping Software Market In 2028 - Countries Offering Most New Opportunities
34.2 Customer Journey Mapping Software Market In 2028 - Segments Offering Most New Opportunities
34. 3 Customer Journey Mapping Software Market In 2028 - Growth Strategies
- 34.3.1 Market Trend Based Strategies
- 34.3.2 Competitor Strategies

35. Appendix

35.1. Abbreviations
35.2. Currencies
35.3. Historic And Forecast Inflation Rates
35. 4. Research Inquiries
35. 5. The Business Research Company
35. 6. Copyright And Disclaimer