PUBLISHER: The Business Research Company | PRODUCT CODE: 1455550
PUBLISHER: The Business Research Company | PRODUCT CODE: 1455550
Voice Analytics Global Market Report 2024
Voice analytics indeed involves analyzing spoken words and vocal patterns to extract valuable insights. The utilization of advanced technologies such as speech recognition, natural language processing (NLP), and machine learning enables the interpretation and understanding of spoken language. This versatile tool finds applications across various sectors, including customer service, market research, security, and healthcare.
The key components of voice analytics encompass both solutions and services. Solutions refer to methods, strategies, products, or approaches specifically designed to address and resolve particular problems or challenges within a given context. These solutions cater to organizations of varying sizes, including small and medium enterprises (SMEs) and large enterprises. They offer deployment options such as on-premises and cloud, serving applications such as sentiment analysis, sales and marketing management, risk and fraud detection, call monitoring, and others. The application of voice analytics spans across diverse industries, including banking, financial services and insurance (BFSI), retail and e-commerce, healthcare, telecommunications, government and defense, among others.
The voice analytics market research report is one of a series of new reports from The Business Research Company that provides voice analytics market statistics, including voice analytics industry global market size, regional shares, competitors with voice analytics market share, detailed voice analytics market segments, market trends, and opportunities, and any further data you may need to thrive in the voice analytics industry. This voice analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The voice analytics market size has grown rapidly in recent years. It will grow from $1.1 billion in 2023 to $1.3 billion in 2024 at a compound annual growth rate (CAGR) of 18.6%. The growth observed in the historical period can be attributed to several factors, including a persistent emphasis on enhancing customer experience, the expansion of artificial intelligence (AI) and machine learning applications, the increase in remote work trends, growing cybersecurity concerns, and the integration with conversational AI and chatbots. These elements collectively contributed to the advancement and adoption of voice analytics during the historical period.
The voice analytics market size is expected to see rapid growth in the next few years. It will grow to $2.54 billion in 2028 at a compound annual growth rate (CAGR) of 18.3%. The anticipated growth in the forecast period can be attributed to the increasing demand for customer insights, heightened concerns about fraud and security, advancements in natural language processing (NLP), a growing emphasis on enhanced customer experience, and the expanding domains of e-commerce and telecommunications. Noteworthy trends expected in the forecast period encompass the integration with edge computing, the incorporation of explainable AI, customization for industry-specific solutions, heightened security measures, and the utilization of voice analytics for enhancing employee productivity. These trends signify a dynamic landscape where voice analytics continues to evolve to meet the changing demands of various industries.
The anticipated increase in focus on risk and fraud detection is poised to drive the growth of the voice analytics market. Risk and fraud detection encompass the processes and technologies utilized to identify, assess, and mitigate potential threats and fraudulent activities across various domains, including finance, cybersecurity, and business operations. Integrating voice analytics into broader fraud detection strategies enhances security measures, enabling organizations to identify and mitigate potential risks associated with voice interactions. In February 2023, the Federal Trade Commission reported a significant surge in consumer-reported fraud losses, reaching almost $8.8 billion in 2022, representing a growth of over 30% compared to 2021 figures. Imposter scams accounted for a reported loss of $2.6 billion in 2022, indicating an increase from $2.4 billion in 2021. The heightened focus on risk and fraud detection is a key driver for the growth of the voice analytics market.
Key players in the voice analytics market are directing their efforts toward developing innovative solutions, such as automated call transcription tools, to enhance market offerings. Automated call transcription tools utilize artificial intelligence (AI) and machine learning to convert spoken language in phone calls into written text in real-time or post-call. For instance, in May 2021, TCN, a US-based provider of cloud-based call center software, introduced voice analytics to enhance agent performance and streamline contact center operations. This cloud-based platform features automatic call transcription, conversation insights through search and discovery, and agent scorecards for performance evaluation. The Voice Analytics tool aims to identify areas for improvement, simplify the playback review process, and provide insights for enhancing the customer experience. Additionally, it aids in risk reduction and ensures compliance by enabling call centers to identify and analyze calls containing inappropriate language.
In October 2021, LivePerson Inc., a US-based technology company, successfully acquired VoiceBase, Inc. for an undisclosed amount. This strategic acquisition positions LivePerson to integrate VoiceBase technology into a cohesive AI-enabled system, enhancing the overall customer experience. The integration aims to combine VoiceBase's capabilities with LivePerson's Conversational AI, offering brands comprehensive insights into customer interactions across messaging, voice, and third-party systems. VoiceBase, Inc. is a US-based provider of AI-based voice analytics specifically designed for call centers.
Major companies operating in the voice analytics market report are The International Business Machines Corporation, Avaya Holdings Corp, NICE Ltd., Verint Systems Inc., Five9, Appen Limited, Gong.io Inc. , Nextiva, Inc., ThoughtSpot Inc, Uniphore Technologies Inc., Invoca, Inc., Calabrio Inc., CallMiner, Symphony Communications, Talkdesk Inc, Nexidia Inc., AI Cure Technologies, SESTEK Speech and Language Technologies Inc., EvaluAgent, VoiceBase Inc., Beyond Verbal Communication, Ltd., Clarabridge Inc. , VoiceSense LTD, audEERING GmbH, Xdroid Inc., Voci Technologies Incorporated, Observe.AI, ClearSpeed, Tether Limited Inc., Chorus.ai
North America was the largest region in the voice analytics market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the voice analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The voice analytics market consists of revenues earned by entities by provide voice analytics services such as speech recognition and conversion, natural language understanding (NLU) and processing, emotion and speaker analysis, and data management. The market value includes the value of related goods sold by the service provider or included within the service offering. The voice analytics market also includes sales of voice recognition systems, voice biometrics systems, emotion detection systems, and voice stress analysis (VSA) systems which are used in providing voice analytics services. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Voice Analytics Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on voice analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
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- Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
- Measure the impact of high global inflation on market growth.
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Where is the largest and fastest growing market for voice analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The voice analytics market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.
The impact of higher inflation in many countries and the resulting spike in interest rates.
The continued but declining impact of covid 19 on supply chains and consumption patterns.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:
- 1) By Components: Solutions; Services
- 2) By Organization Sizes: Small and Medium Enterprises (SMEs); Large Enterprises
- 3) By Deployment Mode: On-Premises; Cloud
- 4) By Application: Sentiment Analysis; Sales And Marketing Management; Risk And Fraud Detection; Call Monitoring; Other Application
- 5) By Industry Verticals: Banking, Financial Services And Insurance (BFSI); Retail And E-Commerce; Healthcare; Telecommunication; Government And Defense; Other Industry Vertical
- Companies Mentioned: The International Business Machines Corporation; Avaya Holdings Corp; NICE Ltd.; Verint Systems Inc.; Five9
- Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
- Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
- Time series: Five years historic and ten years forecast.
- Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
- Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
- Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
- Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
1. Executive Summary
2. Voice Analytics Market Characteristics
3. Voice Analytics Market Trends And Strategies
4. Voice Analytics Market - Macro Economic Scenario
- 4.1. Impact Of High Inflation On The Market
- 4.2. Ukraine-Russia War Impact On The Market
- 4.3. COVID-19 Impact On The Market
5. Global Voice Analytics Market Size and Growth
- 5.1. Global Voice Analytics Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
- 5.2. Global Voice Analytics Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
- 5.3. Global Voice Analytics Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
6. Voice Analytics Market Segmentation
- 6.1. Global Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- Solutions
- Services
- 6.2. Global Voice Analytics Market, Segmentation By Organization Sizes, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- Small and Medium Enterprises (SMEs)
- Large Enterprises
- 6.3. Global Voice Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- On-Premises
- Cloud
- 6.4. Global Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- Sentiment Analysis
- Sales And Marketing Management
- Risk And Fraud Detection
- Call Monitoring
- Other Applications
- 6.5. Global Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- Banking, Financial Services And Insurance (BFSI)
- Retail And E-Commerce
- Healthcare
- Telecommunication
- Government And Defense
- Other Industry Verticals
7. Voice Analytics Market Regional And Country Analysis
- 7.1. Global Voice Analytics Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 7.2. Global Voice Analytics Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. Asia-Pacific Voice Analytics Market
- 8.1. Asia-Pacific Voice Analytics Market Overview
- Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 8.3. Asia-Pacific Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 8.4. Asia-Pacific Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
9. China Voice Analytics Market
- 9.1. China Voice Analytics Market Overview
- 9.2. China Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
- 9.3. China Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
- 9.4. China Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
10. India Voice Analytics Market
- 10.1. India Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 10.2. India Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 10.3. India Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11. Japan Voice Analytics Market
- 11.1. Japan Voice Analytics Market Overview
- 11.2. Japan Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 11.3. Japan Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 11.4. Japan Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12. Australia Voice Analytics Market
- 12.1. Australia Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 12.2. Australia Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 12.3. Australia Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13. Indonesia Voice Analytics Market
- 13.1. Indonesia Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 13.2. Indonesia Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 13.3. Indonesia Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14. South Korea Voice Analytics Market
- 14.1. South Korea Voice Analytics Market Overview
- 14.2. South Korea Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 14.3. South Korea Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 14.4. South Korea Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. Western Europe Voice Analytics Market
- 15.1. Western Europe Voice Analytics Market Overview
- 15.2. Western Europe Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 15.3. Western Europe Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 15.4. Western Europe Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16. UK Voice Analytics Market
- 16.1. UK Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 16.2. UK Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 16.3. UK Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17. Germany Voice Analytics Market
- 17.1. Germany Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 17.2. Germany Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 17.3. Germany Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. France Voice Analytics Market
- 18.1. France Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 18.2. France Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 18.3. France Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19. Italy Voice Analytics Market
- 19.1. Italy Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 19.2. Italy Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 19.3. Italy Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20. Spain Voice Analytics Market
- 20.1. Spain Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 20.2. Spain Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 20.3. Spain Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. Eastern Europe Voice Analytics Market
- 21.1. Eastern Europe Voice Analytics Market Overview
- 21.2. Eastern Europe Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 21.3. Eastern Europe Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 21.4. Eastern Europe Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22. Russia Voice Analytics Market
- 22.1. Russia Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 22.2. Russia Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 22.3. Russia Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. North America Voice Analytics Market
- 23.1. North America Voice Analytics Market Overview
- 23.2. North America Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 23.3. North America Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 23.4. North America Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. USA Voice Analytics Market
- 24.1. USA Voice Analytics Market Overview
- 24.2. USA Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 24.3. USA Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 24.4. USA Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. Canada Voice Analytics Market
- 25.1. Canada Voice Analytics Market Overview
- 25.2. Canada Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 25.3. Canada Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 25.4. Canada Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. South America Voice Analytics Market
- 26.1. South America Voice Analytics Market Overview
- 26.2. South America Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 26.3. South America Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 26.4. South America Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27. Brazil Voice Analytics Market
- 27.1. Brazil Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 27.2. Brazil Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 27.3. Brazil Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. Middle East Voice Analytics Market
- 28.1. Middle East Voice Analytics Market Overview
- 28.2. Middle East Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 28.3. Middle East Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 28.4. Middle East Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. Africa Voice Analytics Market
- 29.1. Africa Voice Analytics Market Overview
- 29.2. Africa Voice Analytics Market, Segmentation By Components, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 29.3. Africa Voice Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
- 29.4. Africa Voice Analytics Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
30. Voice Analytics Market Competitive Landscape And Company Profiles
- 30.1. Voice Analytics Market Competitive Landscape
- 30.2. Voice Analytics Market Company Profiles
- 30.2.1. The International Business Machines Corporation
- 30.2.1.1. Overview
- 30.2.1.2. Products and Services
- 30.2.1.3. Strategy
- 30.2.1.4. Financial Performance
- 30.2.2. Avaya Holdings Corp
- 30.2.2.1. Overview
- 30.2.2.2. Products and Services
- 30.2.2.3. Strategy
- 30.2.2.4. Financial Performance
- 30.2.3. NICE Ltd.
- 30.2.3.1. Overview
- 30.2.3.2. Products and Services
- 30.2.3.3. Strategy
- 30.2.3.4. Financial Performance
- 30.2.4. Verint Systems Inc.
- 30.2.4.1. Overview
- 30.2.4.2. Products and Services
- 30.2.4.3. Strategy
- 30.2.4.4. Financial Performance
- 30.2.5. Five9
- 30.2.5.1. Overview
- 30.2.5.2. Products and Services
- 30.2.5.3. Strategy
- 30.2.5.4. Financial Performance
- 30.2.1. The International Business Machines Corporation
31. Voice Analytics Market Other Major And Innovative Companies
- 31.1. Appen Limited
- 31.2. Gong.io Inc.
- 31.3. Nextiva, Inc.
- 31.4. ThoughtSpot Inc
- 31.5. Uniphore Technologies Inc.
- 31.6. Invoca, Inc.
- 31.7. Calabrio Inc.
- 31.8. CallMiner
- 31.9. Symphony Communications
- 31.10. Talkdesk Inc
- 31.11. Nexidia Inc.
- 31.12. Ai Cure Technologies
- 31.13. SESTEK Speech and Language Technologies Inc.
- 31.14. EvaluAgent
- 31.15. VoiceBase Inc.
32. Global Voice Analytics Market Competitive Benchmarking
33. Global Voice Analytics Market Competitive Dashboard
34. Key Mergers And Acquisitions In The Voice Analytics Market
35. Voice Analytics Market Future Outlook and Potential Analysis
- 35.1 Voice Analytics Market In 2028 - Countries Offering Most New Opportunities
- 35.2 Voice Analytics Market In 2028 - Segments Offering Most New Opportunities
- 35.3 Voice Analytics Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
