PUBLISHER: The Business Research Company | PRODUCT CODE: 1658859
PUBLISHER: The Business Research Company | PRODUCT CODE: 1658859
Bot Services Global Market Report 2025
Bot services encompass automated web services that offer a conversational interface with bots, allowing users to interact through text, graphics (such as cards or images), or speech. The primary goal of these services is to streamline processes that can operate autonomously, reducing the need for direct human intervention and enhancing overall works efficiency.
Bot services come in various types, including text, audio, and video. Text messages serve as a means of interaction between users and bots. Text encompasses any communication that carries meaning to the reader. Bot services are deployed across frameworks and platforms, including social media, SMS, websites, and cloud environments. These services cater to a range of industries, with end-users spanning BFSI, retail, healthcare, media & entertainment, telecom, travel, and government sectors.
The bot services market research report is one of a series of new reports from The Business Research Company that provides bot services market statistics, including the bot services industry's global market size, regional shares, competitors with a bot services market share, detailed bot services market segments, market trends and opportunities, and any further data you may need to thrive in the bot services industry. This bot services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The bot services market size has grown exponentially in recent years. It will grow from $5.33 billion in 2024 to $7.11 billion in 2025 at a compound annual growth rate (CAGR) of 33.4%. The growth in the historic period can be attributed to initial ai and ml advancements, rise in customer demand, chatbot integration, mobile app integration, shift towards conversational interfaces.
The bot services market size is expected to see exponential growth in the next few years. It will grow to $24.37 billion in 2029 at a compound annual growth rate (CAGR) of 36.1%. The growth in the forecast period can be attributed to global expansion, self-learning capabilities, focus on security, RPA and bot integration, integration with CRM systems. Major trends in the forecast period include ai advancements, rise in customer expectations, chatbot integration, voice and conversational ai, customer service automation.
The bot services market is set for growth owing to the rising utilization of bots in various sectors. Bots, powered by software replicating human-like interactions, engage in text, video, or audio conversations. Their application across industries for automating tasks and enhancing operational efficiency has surged, leading to increased demand for bot services. A survey by Tidio in June 2022 revealed that 62% of online business owners are using chatbots for customer service, with 74% expressing satisfaction. The widespread integration of bots in diverse sectors signifies a substantial market expansion for bot services.
The bot services market is poised for expansion due to the increasing penetration of e-commerce. E-commerce platforms deploy chatbots to provide real-time assistance, answer queries, guide users, and enhance customer experiences. The International Trade Administration estimates e-commerce sales in Canada to reach $40.3 billion by 2025, with a significant contribution from retail e-commerce. Additionally, the Russian e-commerce market is expected to grow by 67.2% in 2023, contributing to the 10.4% global growth rate. The surge in e-commerce activities worldwide underscores the growing significance of bot services.
Technological advancements emerge as a key trend in the bot services market, with a focus on innovations such as artificial intelligence (AI), natural language processing (NLP), and voice-activation technology. For instance, in May 2022, LogicHub's launch of AuDRA, an AI threat hunting bot, exemplifies the incorporation of advanced technologies in threat detection across various data sources. This trend showcases a commitment among major companies to stay at the forefront of technological evolution, driving the ongoing transformation within the bot services market.
Major players in the bot services market are leveraging AI-based chatbots to solidify their market positions. AI-powered bots excel in automating repetitive tasks, processing transactions, and providing basic customer support. For instance, in November 2023, Baidu's introduction of a paid version of its generative AI chatbot, Ernie Bot, showcases enhanced capabilities in understanding complex questions and generating images. The strategic use of AI-based chatbots demonstrates a commitment to staying competitive in the evolving landscape of bot services.
In March 2024, Zendesk, a Denmark-based software development company specializing in software-as-a-service (SaaS) platforms for customer service solutions, acquired Ultimate for an undisclosed amount. This acquisition supports Zendesk's broader strategy to establish leadership in the AI-driven customer service space, helping businesses meet growing customer expectations in an increasingly digital world. Ultimate, a Finland-based technology startup, specializes in artificial intelligence (AI) solutions aimed at improving customer service and offers bot solutions.
Major companies operating in the bot services market are Microsoft Corporation, International Business Machines Corporation, Meta Platforms Inc., Amazon Web Services, Nuance Communications Inc., Aspect Software, Inbenta Technologies Inc., Creative Virtual Ltd., CogniCor, Astute Inc., Google LLC, Kore Inc., Next IT Corporation, Avaamo Inc., Rasa Technologies GmbH, Oracle, Artificial Solutions, eGain, Baidu, Alvaria, SAP, CM.com, Gupshup, Pandorabots, Botego, Chatfuel, Pypestream, Webio, ServisBOT
North America was the largest region in the bot services market share in 2024. The regions covered in the bot services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the bot services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The bot services market includes revenues earned by entities by providing voice search services, podcast services, web scraping services through web scar bots, and transactional bot services through transactional bots. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Bot Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on bot services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for bot services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The bot services market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
- Markets Covered:1) By Type: Text; Audio; Video
- 2) By Service: Framework; Platform
- 3) By Deployment: Social; Media; SMS; Website; Cloud
- 4) By End-User: BFSI; Retail; Healthcare; Media And Entertainment; Telecom; Travel; Government
- Subsegments:
- 1) By Text: Chatbots; Messaging Bots
- 2) By Audio: Voice Assistants; IVR (Interactive Voice Response) Systems
- 3) By Video: Video Chatbots; Virtual Assistants With Video Capability
- Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Meta Platforms Inc.; Amazon Web Services; Nuance Communications Inc.
- Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
- Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
- Time series: Five years historic and ten years forecast.
- Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
- Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
- Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
- Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
1. Executive Summary
2. Bot Services Market Characteristics
3. Bot Services Market Trends And Strategies
4. Bot Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market
5. Global Bot Services Growth Analysis And Strategic Analysis Framework
- 5.1. Global Bot Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global Bot Services Market Growth Rate Analysis
- 5.4. Global Bot Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global Bot Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global Bot Services Total Addressable Market (TAM)
6. Bot Services Market Segmentation
- 6.1. Global Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Text
- Audio
- Video
- 6.2. Global Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Framework
- Platform
- 6.3. Global Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Social
- Media
- SMS
- Website
- Cloud
- 6.4. Global Bot Services Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- BFSI
- Retail
- Healthcare
- Media And Entertainment
- Telecom
- Travel
- Government
- 6.5. Global Bot Services Market, Sub-Segmentation Of Text, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Chatbots
- Messaging Bots
- 6.6. Global Bot Services Market, Sub-Segmentation Of Audio, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Voice Assistants
- IVR (Interactive Voice Response) Systems
- 6.7. Global Bot Services Market, Sub-Segmentation Of Video, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Video Chatbots
- Virtual Assistants With Video Capability
7. Bot Services Market Regional And Country Analysis
- 7.1. Global Bot Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global Bot Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Bot Services Market
- 8.1. Asia-Pacific Bot Services Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Bot Services Market
- 9.1. China Bot Services Market Overview
- 9.2. China Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Bot Services Market
- 10.1. India Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Bot Services Market
- 11.1. Japan Bot Services Market Overview
- 11.2. Japan Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Bot Services Market
- 12.1. Australia Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Bot Services Market
- 13.1. Indonesia Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Bot Services Market
- 14.1. South Korea Bot Services Market Overview
- 14.2. South Korea Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Bot Services Market
- 15.1. Western Europe Bot Services Market Overview
- 15.2. Western Europe Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Bot Services Market
- 16.1. UK Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Bot Services Market
- 17.1. Germany Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Bot Services Market
- 18.1. France Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Bot Services Market
- 19.1. Italy Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Bot Services Market
- 20.1. Spain Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Bot Services Market
- 21.1. Eastern Europe Bot Services Market Overview
- 21.2. Eastern Europe Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Bot Services Market
- 22.1. Russia Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Bot Services Market
- 23.1. North America Bot Services Market Overview
- 23.2. North America Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Bot Services Market
- 24.1. USA Bot Services Market Overview
- 24.2. USA Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Bot Services Market
- 25.1. Canada Bot Services Market Overview
- 25.2. Canada Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Bot Services Market
- 26.1. South America Bot Services Market Overview
- 26.2. South America Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Bot Services Market
- 27.1. Brazil Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Bot Services Market
- 28.1. Middle East Bot Services Market Overview
- 28.2. Middle East Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Bot Services Market
- 29.1. Africa Bot Services Market Overview
- 29.2. Africa Bot Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa Bot Services Market, Segmentation By Service, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa Bot Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Bot Services Market Competitive Landscape And Company Profiles
- 30.1. Bot Services Market Competitive Landscape
- 30.2. Bot Services Market Company Profiles
- 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Meta Platforms Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Amazon Web Services Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Nuance Communications Inc. Overview, Products and Services, Strategy and Financial Analysis
31. Bot Services Market Other Major And Innovative Companies
- 31.1. Aspect Software
- 31.2. Inbenta Technologies Inc.
- 31.3. Creative Virtual Ltd.
- 31.4. CogniCor
- 31.5. Astute Inc.
- 31.6. Google LLC
- 31.7. Kore Inc.
- 31.8. Next IT Corporation
- 31.9. Avaamo Inc.
- 31.10. Rasa Technologies GmbH
- 31.11. Oracle
- 31.12. Artificial Solutions
- 31.13. eGain
- 31.14. Baidu
- 31.15. Alvaria
32. Global Bot Services Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Bot Services Market
34. Recent Developments In The Bot Services Market
35. Bot Services Market High Potential Countries, Segments and Strategies
- 35.1 Bot Services Market In 2029 - Countries Offering Most New Opportunities
- 35.2 Bot Services Market In 2029 - Segments Offering Most New Opportunities
- 35.3 Bot Services Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer
