PUBLISHER: The Business Research Company | PRODUCT CODE: 1704645
PUBLISHER: The Business Research Company | PRODUCT CODE: 1704645
International call services are telecommunications offerings that facilitate phone calls between countries. These services are crucial for global communication and can vary in technology and pricing depending on the provider.
The primary types of international call services include voice calls, VoIP, conference calls, and managed services. Voice calls utilize traditional telephone networks such as PSTN or mobile networks, enabling direct voice communication across borders. These services are utilized across various platforms such as mobile phones, desktops, and web-based applications in sectors such as telecommunications, BFSI (banking, financial services, and insurance), healthcare, retail and e-commerce, travel and hospitality, among others.
The international call services market research report is one of a series of new reports from the business research company that provides international call services market statistics, including international call services industry global market size, regional shares, competitors with an international call services market share, detailed international call services market segments, market trends and opportunities, and any further data you may need to thrive in the international call services industry. This international call services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The international call services market size has grown strongly in recent years. It will grow from $1.58 billion in 2024 to $1.73 billion in 2025 at a compound annual growth rate (CAGR) of 9.4%. The growth in the historic period can be attributed to globalization and international trade, rising demand for international connectivity, cost-effectiveness, regulatory changes, and enhanced quality of service.
The international call services market size is expected to see strong growth in the next few years. It will grow to $2.45 billion in 2029 at a compound annual growth rate (CAGR) of 9.1%. The growth in the forecast period can be attributed to enhanced security measures, innovative business models, continued globalization, regulatory and compliance adjustments, and advanced analytics. Major trends in the forecast period include the adoption of AI technologies, 5G network expansion, cloud-based solutions, integration with digital platforms, and enhanced cybersecurity measures.
The growth of the international call services market is expected to be driven by a surge in international travel in the coming years. This surge, which involves traveling from one country to another, is fueled by factors such as globalization, affordable airfares, business expansion, digital nomadism, and the appeal of cultural exploration. Improved transportation and technology further facilitate this trend. Travelers rely on international call services to stay connected with family, friends, and business contacts across borders while on their journeys. For example, in April 2024, UN Tourism reported a significant increase in global international tourist arrivals to an estimated 1.3 billion in 2023, marking a 34% rise from 2022 figures, with expectations of continued strong demand in 2024. The Americas also saw a rebound in arrivals in 2023 to 90% of pre-pandemic levels, indicating a positive recovery in the tourism sector. Therefore, the surge in international travel is directly contributing to the growth of the international call services market.
Key players in the international call services market are focusing on real-time communication solutions such as prepaid and postpaid roaming packs to provide seamless and cost-effective options for travelers. These packs allow users to use their mobile phones for calls, texts, and data abroad at predictable costs, ensuring uninterrupted connectivity without unexpected fees. For instance, Bharti Airtel Limited launched Airtel World Pass in December 2022, offering seamless connectivity across 184 countries and simplifying roaming requirements for travelers. The plan includes features such as 24/7 support via a dedicated number and special packs for frequent travelers, providing high value with unlimited emergency data and messaging. Users can manage their roaming needs through the Airtel Thanks app.
In July 2022, Telefonaktiebolaget LM Ericsson acquired Vonage Holdings Corp. for $6.2 billion, aiming to combine Vonage's cloud-based communications capabilities with Ericsson's 5G network leadership to create a global network and communication platform for open innovation. Vonage Holdings Corp. is known for providing telecommunications services, including international calls.
Major companies operating in the international call services market are China Mobile Communications Corporation, Verizon Communications Inc., AT&T Inc., Deutsche Telekom AG, NTT Communications Corporation, T-Mobile US Inc., China Telecommunications Corporation, SoftBank Group Corp., Vodafone Group Plc, China United Network Communications Group Co., Ltd., KDDI Corporation, Orange S.A., Telefonica S.A., America Movil S.A.B. de C.V., BT Group plc, Bell Canada, Bharti Airtel Limited, SK Telecom Ltd., Rogers Communications Inc., Singapore Telecommunications Limited, Reliance Jio Infocomm Limited, Vodacom Group Limited, Ooredoo Q.P.S.C., Emirates Telecommunications Group Company PJSC, MTN Group Limited
North America was the largest region in the international call services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the international call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the international call services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The international call services market includes revenues earned by entities by providing services such as traditional landline services, business voice-over internet protocol (VoIP) services, international roaming, and operator-assisted calls. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
International Call Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on international call services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for international call services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The international call services market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.