PUBLISHER: The Business Research Company | PRODUCT CODE: 1849600
PUBLISHER: The Business Research Company | PRODUCT CODE: 1849600
5G Operations Support System (OSS) and 5G Business Support System (BSS) are distinct technology layers that help telecom operators manage, monitor, and optimize their 5G networks and services. The 5G OSS is essential for handling the complexity of 5G network infrastructure, including radio access, core, and transport networks. Meanwhile, the 5G BSS enables operators to introduce new services, generate revenue, and maintain customer relationships. These systems help automate network management, optimize service provisioning, manage customer billing, and facilitate efficient monetization of 5G services.
The primary deployment modes for 5G OSS and BSS include on-premises and cloud-based solutions. On-premises deployment involves IT infrastructure, hardware, and software applications hosted and managed within an organization's own facilities, such as office buildings or data centers. Key applications include the Internet of Things (IoT) and mobile virtual network enabler (MVNE) or mobile virtual network operator (MVNO). These systems serve various industry verticals, including information technology (IT) and telecommunications, banking, financial services, and insurance (BFSI), media and entertainment, retail and e-commerce, and more.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.
The 5G operations support system (OSS) or business support system (BSS) market research report is one of a series of new reports from The Business Research Company that provides 5G operations support system (OSS) or business support system (BSS) market statistics, including the 5G operations support system (OSS) or business support system (BSS) industry global market size, regional shares, competitors with the 5G operations support system (OSS) or business support system (BSS) market share, detailed 5G operations support system (OSS) or business support system (BSS) market segments, market trends, and opportunities, and any further data you may need to thrive in the 5G operations support system (OSS) or business support system (BSS) industry. These 5G operations support system (OSS) or business support system (BSS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The 5G operations support system (oss) or business support system (bss) market size has grown rapidly in recent years. It will grow from $99.83 billion in 2024 to $114.03 billion in 2025 at a compound annual growth rate (CAGR) of 14.2%. The growth in the historic period can be attributed to increasing adoption of 5G, increasingly adopting digital technologies, a growing focus on customer experience management, growing digitization, and increasing adoption of cloud-based services.
The 5G operations support system (oss) or business support system (bss) market size is expected to see rapid growth in the next few years. It will grow to $194.23 billion in 2029 at a compound annual growth rate (CAGR) of 14.2%. The growth in the forecast period can be attributed to growth in demand for data-driven decision-making, demand for high-speed network connectivity, growing demand for advanced analytics, growing popularity of mobile devices, and rise in digital transformation initiatives. Major trends in the forecast period include a shift towards digitalization, the integration of artificial intelligence (AI), advancements in AI and machine learning technologies, a shift towards SaaS-based solutions, strategic partnerships among companies, and technological advancements.
The forecast of 14.2% growth over the next five years reflects a slight reduction of 0.1% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. This is likely to directly affect the US by increasing software subscription fees for telecom providers, as cloud-based OSS/BSS platforms from India and Ireland adjust for tariff impacts. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The growing adoption of cloud-based services is expected to drive the expansion of the 5G operations support system (OSS) and business support system (BSS) market. Cloud-based services encompass computing resources such as storage, servers, databases, networking, and software, delivered over the internet rather than being hosted on local infrastructure. This shift is driven by increasing digital transformation, the need for scalable IT solutions, cost efficiency, and the rising demand for remote work and AI-powered applications. The 5G OSS/BSS framework enhances cloud-based services by facilitating seamless network automation, real-time data management, and scalable infrastructure, ensuring optimized performance and efficient service delivery within the 5G ecosystem. For instance, in January 2025, a global study conducted by AAG IT Support Service, a US-based digital transformation service provider, revealed that 63% of the 753 technical and business professionals surveyed extensively used cloud services, up from 59% in 2021. This growing reliance on cloud-based services continues to fuel the expansion of the 5G OSS/BSS market.
Leading companies in the 5G OSS/BSS sector are focusing on multi-cloud innovations to enhance network agility, scalability, and seamless integration across hybrid cloud environments, ensuring efficient service management and optimized performance in 5G networks. Multi-cloud environments involve utilizing multiple cloud platforms, including public, private, or hybrid clouds, to distribute workloads, enhance operational flexibility, and optimize network performance. In February 2024, Telefonaktiebolaget LM Ericsson, a Sweden-based telecommunications company, introduced new service orchestration and assurance products designed to empower communication service providers (CSPs). This solution integrates AI-driven automation for real-time network optimization, streamlining service delivery and reducing operational complexity. Supporting multi-cloud environments, it enables CSPs to deploy services across hybrid cloud infrastructures with improved flexibility and scalability. The platform also incorporates predictive analytics and automated fault detection, allowing for proactive issue resolution and enhanced service reliability.
In April 2022, Wipro Limited, an India-based IT solutions provider, acquired CAS Group for an undisclosed amount. This acquisition strengthens Wipro's 5G wireless consulting capabilities while expanding its telecom OSS/BSS service offerings. CAS Group LLC, based in the United States, specializes in consulting and program management services for 5G networks, including operations support systems (OSS) and business support systems (BSS).
Major players in the 5g operations support system (oss) or business support system (bss) market are Samsung Electronics Co. Ltd., ZTE Corporation, Huawei Technologies Co. Ltd., Accenture plc, Cisco Systems Inc., Oracle Corporation, Tata Consultancy Services Limited, Fujitsu Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Tech Mahindra Limited, Juniper Networks Inc., Amdocs Limited, Ciena Corporation, Mavenir Systems Inc., Comarch S.A., Hansen Technologies Limited, Optiva Inc., Cerillion plc, Netcracker Technology Corporation, Subex Limited.
North America was the largest region in the 5G operations support system (OSS) or business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in 5G operations support system (OSS) or business support system (BSS) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
The countries covered in the 5G operations support system (OSS) or business support system (BSS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The 5G operations support system (OSS) or business support system (BSS) market includes revenues earned by entities by providing services such as cloud and virtualization services, security and compliance services, customer experience management, and order management and fulfillment. The market value includes the value of related goods sold by the service provider or included within the service offering. The 5G operations support system (OSS) or business support system (BSS) market consists of sales of network management systems, fault management systems, performance management software, customer relationship management (CRM) systems, and policy control and charging systems. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values and are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
5G Operations Support System (OSS) Or Business Support System (BSS) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on 5g operations support system (oss) or business support system (bss) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for 5g operations support system (oss) or business support system (bss) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The 5g operations support system (oss) or business support system (bss) market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.