PUBLISHER: The Business Research Company | PRODUCT CODE: 1977454
PUBLISHER: The Business Research Company | PRODUCT CODE: 1977454
The smart hospitality market entails utilizing smart electronic devices powered by the Internet of Things (IoT), automation, and artificial intelligence to manage diverse functions and activities in hospitality services. This technology is designed to enhance employee efficiency and elevate guest service experiences by offering remote control and management.
The primary offerings of smart hospitality solutions and services encompass various solutions, including hospitality consulting, hotel development, event management, spa and fitness development, and hospitality recruitment. These solutions are deployed across different sectors such as hotels, cruise ships, and luxury yachts, both on the cloud and on-premises.
Tariffs are impacting the smart hospitality market by increasing costs of imported IoT devices, sensors, smart controllers, networking hardware, and in-room automation equipment used across hotels and cruise operations. Hospitality operators in North America and Europe are most affected due to dependence on imported smart infrastructure components, while Asia-Pacific faces pricing pressure on technology deployments. These tariffs are raising upfront digital transformation costs and slowing retrofit projects. However, they are also encouraging local system integration, regional technology partnerships, and increased adoption of software-driven hospitality solutions with lower hardware intensity.
The smart hospitality market research report is one of a series of new reports from The Business Research Company that provides smart hospitality market statistics, including smart hospitality industry global market size, regional shares, competitors with a smart hospitality market share, detailed smart hospitality market segments, market trends and opportunities, and any further data you may need to thrive in the smart hospitality industry. This smart hospitality market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The smart hospitality market size has grown exponentially in recent years. It will grow from $29.55 billion in 2025 to $37.3 billion in 2026 at a compound annual growth rate (CAGR) of 26.2%. The growth in the historic period can be attributed to expansion of digital hotel management systems, rising demand for enhanced guest experiences, growth of connected building technologies, adoption of cloud-based hospitality platforms, increasing labor efficiency requirements.
The smart hospitality market size is expected to see exponential growth in the next few years. It will grow to $92.37 billion in 2030 at a compound annual growth rate (CAGR) of 25.4%. The growth in the forecast period can be attributed to increasing investments in smart hotels and resorts, rising demand for ai-driven personalization, expansion of sustainable hospitality operations, growing adoption of immersive guest technologies, increasing focus on remote service management. Major trends in the forecast period include increasing adoption of contactless guest services, rising deployment of smart room automation systems, growing integration of iot-based energy management, expansion of personalized guest experience platforms, enhanced focus on operational efficiency.
The increasing demand for advanced smart IoT-based solutions is anticipated to boost the growth of the smart hospitality market. The Internet of Things (IoT) is a connected network that has the capability to significantly transform the operations of hotels, resorts, cruise ships, casinos, restaurants, and other leisure services. When IoT is integrated with technologies such as user mobility and data analytics, it creates a new hospitality ecosystem where businesses gather data, engage with users, and automate processes to enhance guest experiences. This adoption of IoT-based solutions improves operations by reducing operating costs, boosting productivity, and enabling the development of new services. For instance, in September 2024, according to IoT Analytics GmbH, a Germany-based non-governmental organization, by the end of 2023 there were 16.6 billion connected IoT devices, representing a 15% increase from 2022, with IoT Analytics forecasting an additional 13% growth to reach 18.8 billion by the end of 2024. Furthermore, the number of connected IoT devices is projected to reach 40 billion by 2030, marking a substantial rise from the last market update in 2023. Therefore, the growing demand for enhanced smart IoT-based solutions is driving the smart hospitality market.
Major companies operating in the smart hospitality market are concentrating on developing advanced solutions, such as autonomous delivery robots, to improve guest experiences, streamline operations, and enhance service efficiency. Autonomous delivery robots are robotic systems designed to transport amenities, room-service items, and other materials within hotel environments without human involvement, thereby reducing staff workload and improving service speed. For instance, in June 2023, Relay Robotics, a US-based manufacturer of autonomous service robots for the hospitality industry, launched the Relay2, a high-capacity hotel delivery robot capable of carrying twice the payload of earlier models. Designed to enable faster and more efficient delivery of guest amenities and room-service items, the Relay2 supports hotels in improving operational efficiency while enhancing overall guest satisfaction.
In April 2024, Assa Abloy, a building materials company based in Sweden, acquired Axxess Industries Inc. for an undisclosed sum. This acquisition is intended to strengthen Assa Abloy's position in the North American market and broaden its product range in access control and security solutions. Axxess Industries specializes in innovative door hardware and related products, and it is a Canadian company focused on delivering advanced technology solutions.
Major companies operating in the smart hospitality market are Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys
North America was the largest region in the smart hospitality market share in 2025. The regions covered in the smart hospitality market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the smart hospitality market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The smart hospitality market consists of revenues earned by entities by providing property management systems, network management systems, and integrated security management. The market value includes the value of related goods sold by the service provider or included within the service offering. The smart hospitality market also includes sales of solutions such as POS cashier systems and table-top ordering systems. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Smart Hospitality Market Global Report 2026 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses smart hospitality market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for smart hospitality ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The smart hospitality market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, total addressable market (TAM), market attractiveness score (MAS), competitive landscape, market shares, company scoring matrix, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
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