PUBLISHER: The Business Research Company | PRODUCT CODE: 2040049
PUBLISHER: The Business Research Company | PRODUCT CODE: 2040049
Electronic bill presentment and payment (EBPP) is a digital system that enables businesses to deliver bills electronically and allows customers to view, manage, and pay those bills online through web portals, mobile apps, or automated payment platforms. It replaces traditional paper-based billing with a streamlined, secure, and efficient electronic process. The primary purpose of electronic bill presentment and payment is to simplify billing and payment workflows, reduce operational costs, and enhance customer convenience.
The electronic bill presentment and payment market consists of sales, by entities (organizations, sole traders, or partnerships), of electronic bill presentment and payment solutions that are used globally by consumers and businesses to receive, view, manage, and pay bills through digital channels, and are widely adopted across sectors such as banking, utilities, telecommunications, insurance, and government services. These solutions help streamline billing processes, reduce paper usage, and provide convenient online, mobile, and automated payment options.
The global electronic bill presentment and payment market was valued at $17,288.1 million in 2020 which grew till 2025 at a compound annual growth rate (CAGR) of more than 11.00%.
Surge In Internet And Smartphone Penetration
During the historic period, the electronic bill presentment and payment market was significantly driven by the surge in internet and smartphone penetration. As more consumers gained constant access to mobile and online platforms, their ability to receive, review, and pay bills digitally became significantly easier and more intuitive. This shift transformed billing from a static, paper-based process into a dynamic, always-available digital experience. The convenience of being able to view invoices, receive alerts, and complete payments through mobile apps or web portals created strong consumer preference for EBPP systems over traditional channels. For instance, in October 2023, according to the International Telecommunication Union (ITU), a Switzerland-based specialized agency for information and communication technologies, approximately 67% of the global population, or 5.4 billion people, are using the Internet. This marks a 4.7% increase from 2022, accelerating from the 3.5% growth recorded between 2021 and 2022. Furthermore, in February 2024, according to CyberCrew.uk, a UK-based website that provides statistics and information about internet usage, in the UK, smartphone ownership among adults was 87% in 2020, and by 2021, the number of users rose to 53.5 million, representing 78.9% of the population. Therefore, the electronic bill presentment and payment market was significantly driven by the surge in internet and smartphone penetration.
Integration Of AI-Driven Payment Analytics For Enhanced Billing Intelligence
Major companies in the electronic bill presentment and payment market are focusing on the integration of artificial intelligence (AI) and machine-learning (ML) capabilities into their billing and payment platforms to enable intelligent payment analytics, predictive insights, automated invoice analysis, fraud detection and personalized billing workflows. These innovations are improving operational efficiency, enhancing accuracy, reducing risk and facilitating smarter decision-making around billing and cash flow management across industries. For example, in June 2025, InvoiceCloud, a US-based financial services company, launched an AI Report Generator aimed at utility, government, and insurance billers. The new tool uses natural-language processing (NLP) to generate real-time analytics and reporting from billing data, giving billers instant insights into payment patterns, reconciliation status, and customer payment behaviors. This launch demonstrates how EBPP platforms are embedding AI to automate reporting, improve billing visibility, and support better cash-flow management and billing operations for their customers.
The global electronic bill presentment and payment market is fragmented, with a large number of small players operating in the market. The top ten competitors in the market made up to 11.19% of the total market in 2024.
Electronic Bill Presentment And Payment Global Market Opportunities And Strategies To 2035 from The Business Research Company provides the strategists; marketers and senior management with the critical information they need to assess the global electronic bill presentment and payment market as it emerges from the COVID-19 shut down.
Where is the largest and fastest-growing market for electronic bill presentment and payment? How does the market relate to the overall economy; demography and other similar markets? What forces will shape the market going forward? The electronic bill presentment and payment market global report from The Business Research Company answers all these questions and many more.
The report covers market characteristics; size and growth; segmentation; regional and country breakdowns; competitive landscape; market shares; trends and strategies for this market. It traces the market's history and forecasts market growth by geography. It places the market within the context of the wider electronic bill presentment and payment market; and compares it with other markets.