PUBLISHER: The Business Research Company | PRODUCT CODE: 2149378
PUBLISHER: The Business Research Company | PRODUCT CODE: 2149378
Artificial intelligence (AI) in information technology (IT) operations refers to the utilization of artificial intelligence technologies, including machine learning, automation, and intelligent algorithms, to enhance the administration, monitoring, and optimization of IT environments. It allows organizations to automate operational activities, detect potential problems, improve system reliability, and strengthen decision-making by providing AI-generated insights and recommendations throughout IT operations.
The primary components of artificial intelligence (AI) in information technology (IT) operations include platform and services. A platform refers to a digital environment that leverages AI capabilities to analyze operational data, automate tasks, and assist in managing IT infrastructure and applications. These solutions are deployed through cloud-based and on-premises models and are adopted by small and medium-sized enterprises and large enterprises. The various applications include real-time analytics, application performance monitoring, infrastructure management, network and security management, root cause analysis, and others, and they are utilized by several industrial verticals such as banking, financial services, and insurance, information technology and telecommunications, healthcare and life sciences, retail and e-commerce, manufacturing, government and public sector, energy and utilities, media and entertainment, transportation and logistics, and others.
Tariffs are influencing the artificial intelligence (AI) in information technology (IT) operations market by increasing the cost of imported servers, processors, memory devices, networking equipment, and semiconductor-based components required for AI-driven IT infrastructure. This is increasing deployment expenses and potentially delaying infrastructure upgrades, particularly in regions that depend on imported computing and networking hardware such as Asia-Pacific and Latin America. Hardware-intensive segments, including processors, memory devices, integrated circuits, accelerators, and connectivity modules, are more affected because of their reliance on globally integrated supply chains. However, tariffs are also promoting local manufacturing, regional supplier diversification, cloud-based deployments, and increased investment in domestic IT infrastructure ecosystems, contributing to long-term market resilience.
The artificial intelligence (AI) in information technology (IT) operations market research report is one of a series of new reports from The Business Research Company that provides artificial intelligence (AI) in information technology (IT) operations market statistics, including artificial intelligence (AI) in information technology (IT) operations industry global market size, regional shares, competitors with a artificial intelligence (AI) in information technology (IT) operations market share, detailed artificial intelligence (AI) in information technology (IT) operations market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) in information technology (IT) operations industry. This artificial intelligence (AI) in information technology (IT) operations market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The artificial intelligence (AI) in information technology (IT) operations market size has grown exponentially in recent years. It will grow from $13.56 billion in 2025 to $16.65 billion in 2026 at a compound annual growth rate (CAGR) of 22.7%. The growth in the historic period can be attributed to increasing adoption of AI-driven IT monitoring solutions, growing demand for automated incident identification, rising complexity of IT infrastructure, increasing need for rapid issue resolution, and expanding volumes of operational IT data.
The artificial intelligence (AI) in information technology (IT) operations market size is expected to see exponential growth in the next few years. It will grow to $37.27 billion in 2030 at a compound annual growth rate (CAGR) of 22.3%. The growth in the forecast period can be attributed to growing demand for autonomous IT operations, increasing need for predictive management of system performance, rising adoption of AI-powered root cause identification, expanding demand for intelligent optimization of IT resources, and increasing emphasis on automated remediation capabilities. Major trends in the forecast period include growing adoption of predictive IT incident management, increasing use of automated root cause analysis, rising implementation of intelligent IT capacity optimization, expanding adoption of AI-enabled IT service management, and increasing demand for autonomous IT remediation.
The growing adoption of cloud computing is expected to propel the growth of the artificial intelligence (AI) in information technology (IT) operations market going forward. Cloud computing refers to the on-demand delivery of computing resources, including servers, storage, databases, networking, software, and analytics, through the internet with flexible and scalable access. The adoption of cloud computing is increasing due to the availability of cost-effective IT infrastructure, as organizations can reduce capital expenditures on hardware, data centers, and maintenance by utilizing scalable, pay-as-you-go cloud services that improve operational efficiency and resource utilization. Cloud computing enables AI in IT operations by providing scalable resources and intelligent capabilities that improve automation, data analysis, decision-making, and service efficiency. For instance, in June 2026, according to Eurostat, the Luxembourg-based official statistical office of the European Union, compared with 2023, the share of enterprises using paid cloud computing services in the European Union (EU) increased by 7.42 percentage points in 2025. Therefore, the growing adoption of cloud computing is driving the growth of the artificial intelligence (AI) in information technology (IT) operations market.
Key companies operating in the artificial intelligence (AI) in information technology (IT) operations market are focusing on developing innovative solutions such as AI agent-based security operations platforms to enhance cybersecurity automation, incident detection, threat response efficiency, and IT operational resilience. AI agent-based security operations platforms are advanced AI-driven systems that use autonomous intelligent agents to analyze security data, investigate threats, correlate evidence, automate response actions, and support human analysts in managing cybersecurity incidents, enabling faster decision-making and improved operational efficiency compared with traditional manual security operations processes. For example, in July 2026, Smarttech247, an Ireland-based cybersecurity company, launched an agentic security operations centre (SOC) capability within its VisionX platform for Microsoft security environments. The platform combines AI agents with human security analysts to manage the complete cybersecurity incident lifecycle, including threat detection, investigation, evidence correlation, timeline creation, hypothesis testing, and remediation support. It enables real-time incident visibility, automated containment through pre-approved response actions, and maintains a detailed audit trail of security activities. The solution integrates signals from Microsoft security environments, including Microsoft Sentinel, Defender for Endpoint, cloud, identity, and email, helping organizations across regulated industries such as financial services, healthcare, aviation, manufacturing, and retail strengthen cyber resilience and accelerate security operations.
In May 2024, BMC Software Inc., a US-based enterprise software company, acquired Netreo Incorporated for an undisclosed amount. Through this acquisition, BMC Software, Inc. sought to enhance its BMC Helix platform by incorporating Netreo Incorporated's capabilities in IT observability, application performance management, network monitoring, and infrastructure management, allowing customers to achieve comprehensive full-stack visibility, enhance IT operations, accelerate automation, and strengthen artificial intelligence-driven operations (AIOps) capabilities. Netreo Incorporated is a US-based IT operations software company specializing in artificial intelligence for IT operations (AIOps).
Major companies operating in the artificial intelligence (AI) in information technology (IT) operations market are Microsoft Corporation, Cisco Systems Inc, Broadcom Inc, International Business Machines Corporation, Hewlett Packard Enterprise Company, ServiceNow Inc, Dell Technologies Inc, HCL Technologies Limited, Open Text Corporation, Atlassian Corporation, SolarWinds Corporation, Dynatrace Inc, Datadog Inc, Elastic N V, PagerDuty Inc, Grafana Labs Inc, ScienceLogic Inc, LogicMonitor Inc, BigPanda Inc, Zabbix LLC, Coroot Inc
North America was the dominating region in the artificial intelligence (AI) in information technology (IT) operations market in 2025. Asia-Pacific is expected to be the rapidly growing region in the forecast period. The regions covered in the artificial intelligence (AI) in information technology (IT) operations market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the artificial intelligence (AI) in information technology (IT) operations market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The artificial intelligence (AI) in information technology (IT) operations market includes revenues earned by entities by providing services such as AI-powered IT operations platforms, automated workflow management, intelligent incident resolution, predictive maintenance, IT process automation, AI-based operational insights, and service optimization solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Artificial Intelligence (AI) In Information Technology (IT) Operations Market Global Report 2026 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses artificial intelligence (ai) in information technology (it) operations market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for artificial intelligence (ai) in information technology (it) operations? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The artificial intelligence (ai) in information technology (it) operations market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, total addressable market (TAM), market attractiveness score (MAS), competitive landscape, market shares, company scoring matrix, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
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