Asia Pacific Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component, Deployment, Enterprise Size, and Industry

List of Tables

The APAC customer communication management market is expected to grow from US$ 336.16 million in 2022 to US$ 696.35 million by 2028; it is estimated to grow at a CAGR of 12.9% from 2022 to 2028.

The integration of CCM platforms with cloud-based applications has been the key focus of enterprises. It enables communications across many channels, such as analog and digital, including emails, printed documents, PDFs, SMS text messages, and interactive documents. Cloud solutions have emerged as a crucial technology for brands to incorporate into processes and fast-track business growth. Cloud computing empowers businesses with the flexibility to leverage cloud services and IT resources 24/7 and anywhere. It relieves businesses from the burden of owning and maintaining data centers and servers on premise by providing cloud and hybrid solutions based on demand from cloud service providers. The advanced CCM is a tool to interact with customers and partners to deliver personalized communication to customers across multiple channels. Personalization of customer's data such as buying habits, preferred brands, and payment mode requires access to customer data via an integration with a cloud platform, leading to an enhanced customer experience. Furthermore, adding a personal feature to communication influences customers' minds, leading to increased adoption of advanced CCM solutions. CCM platforms can add variable data and content in structured templates. The cloud-based CCM solutions integrated with advanced technologies secure the business to achieve greater outcomes with the help of customers. Thus, the ongoing CCM software with cloud-based applications poses a potential growth opportunity for the customer communications management market growth over the forecast period.

With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the APAC customer communication management market at a notable CAGR during the forecast period.

APAC Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million )

APAC Customer Communication Management Market Segmentation

The APAC customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the APAC customer communication management market is divided into solution and services. The solution dominated the APAC customer communication management market in 2021. Based on deployment, the APAC customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the APAC customer communication management market in 2021. Based on enterprise size, the APAC customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the APAC customer communication management market in 2021. Based on industry, the APAC customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the APAC customer communication management market in 2021. Based on country, the APAC customer communication management market is segmented into China, Japan, India, Australia, South Korea, and the Rest of APAC. The China segment dominated the market in 2021.

Smart Communications; Adobe; Crawford Technologies; Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC.; Oracle Corporation; Doxim; Capgemini; and Precisely (CEDAR CX Technologies) by Altair are among the leading companies in the APAC customer communication management market.

Reasons to Buy:

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the APAC customer communications management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the APAC customer communications management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth APAC market trends and outlook coupled with the factors driving the APAC customer communications management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

Product Code: BMIRE00025566

1. Introduction

1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
- 1.3.1 APAC Customer Communications Management Market ? By Component
- 1.3.2 APAC Customer Communications Management Market ? By Deployment
- 1.3.3 APAC Customer Communications Management Market ? By Enterprise Size
- 1.3.4 APAC Customer Communications Management Market ? By Industry
- 1.3.5 APAC Customer Communications Management Market ? By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. APAC Customer Communications Management Market Landscape

4.1 Market Overview
4.2 PEST Analysis
- 4.2.1 APAC
4.3 Ecosystem Analysis
4.4 Expert Opinion

5. APAC Customer Communications Management Market - Key Market Dynamics

5.1 Market Drivers
- 5.1.1 Customer Communications Management (CCM) Solutions Provide Customer Engagement Through Omnichannel
- 5.1.2 Rising Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
- 5.2.1 Data Synchronizations and Difficulties
5.3 Market Opportunities
- 5.3.1 Amalgamation of CCM Software with Cloud-Based Applications
5.4 Future Trends
- 5.4.1 Technological Progress in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints

6. Customer Communications Management Market ? APAC Market Analysis

6.1 APAC Customer Communications Management Market Overview
6.2 APAC Customer Communications Management Market Forecast and Analysis

7. APAC Customer Communications Management Market ? By Component

7.1 Overview
7.2 APAC Customer communications management Market, By Component (2021 And 2028)
7.3 Solution
- 7.3.1 Overview
- 7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
- 7.4.1 Overview
- 7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8. APAC Customer communications management Market Analysis ? By Deployment

8.1 Overview
8.2 APAC Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
- 8.3.1 Overview
- 8.3.2 APAC Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
- 8.4.1 Overview
- 8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9. APAC Customer Communications Management Market Analysis ? By Enterprise Size

9.1 Overview
9.2 APAC Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
- 9.3.1 Overview
- 9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
- 9.4.1 Overview
- 9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10. APAC Customer Communications Management Market Analysis ? By Industry

10.1 Overview
10.2 APAC Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
- 10.3.1 Overview
- 10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
- 10.4.1 Overview
- 10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
- 10.5.1 Overview
- 10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
- 10.6.1 Overview
- 10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
- 10.7.1 Overview
- 10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
- 10.8.1 Overview
- 10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
- 10.9.1 Overview
- 10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

11. APAC Customer Communications Management Market ? By Country Analysis

11.1 APAC: Customer Communications Management Market
- 11.1.1 Overview
- 11.1.2 APAC Customer Communications Management Market Breakdown, by Country
  - 11.1.2.1 Australia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
    - 11.1.2.1.1 Australia Customer Communications Management Market Breakdown, By Component
    - 11.1.2.1.2 Australia Customer Communications Management Market Breakdown, By Deployment
    - 11.1.2.1.3 Australia Customer Communications Management Market Breakdown, By Enterprise Size
    - 11.1.2.1.4 Australia Customer Communications Management Market Breakdown, By Industry
  - 11.1.2.2 China Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
    - 11.1.2.2.1 China Customer Communications Management Market Breakdown, By Component
    - 11.1.2.2.2 China Customer Communications Management Market Breakdown, By Deployment
    - 11.1.2.2.3 China Customer Communications Management Market Breakdown, By Enterprise Size
    - 11.1.2.2.4 China Customer Communications Management Market Breakdown, By Industry
  - 11.1.2.3 India Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
    - 11.1.2.3.1 India Customer Communications Management Market Breakdown, By Component
    - 11.1.2.3.2 India Customer Communications Management Market Breakdown, By Deployment
    - 11.1.2.3.3 India Customer Communications Management Market Breakdown, By Enterprise Size
    - 11.1.2.3.4 India Customer Communications Management Market Breakdown, By Industry
  - 11.1.2.4 Japan Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
    - 11.1.2.4.1 Japan Customer Communications Management Market Breakdown, By Component
    - 11.1.2.4.2 Japan Customer Communications Management Market Breakdown, By Deployment
    - 11.1.2.4.3 Japan Customer Communications Management Market Breakdown, By Enterprise Size
    - 11.1.2.4.4 Japan Customer Communications Management Market Breakdown, By Industry
  - 11.1.2.5 South Korea Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
    - 11.1.2.5.1 South Korea Customer Communications Management Market Breakdown, By Component
    - 11.1.2.5.2 South Korea Customer Communications Management Market Breakdown, By Deployment
    - 11.1.2.5.3 South Korea Customer Communications Management Market Breakdown, By Enterprise Size
    - 11.1.2.5.4 South Korea Customer Communications Management Market Breakdown, By Industry
  - 11.1.2.6 Rest of APAC Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
    - 11.1.2.6.1 Rest of APAC Customer Communications Management Market Breakdown, By Component
    - 11.1.2.6.2 Rest of APAC Customer Communications Management Market Breakdown, By Deployment
    - 11.1.2.6.3 Rest of APAC Customer Communications Management Market Breakdown, By Enterprise Size
    - 11.1.2.6.4 Rest of APAC Customer Communications Management Market Breakdown, By Industry

12. Industry Landscape

12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition

13. Company Profiles

13.1 Smart Communications
- 13.1.1 Key Facts
- 13.1.2 Business Description
- 13.1.3 Products and Services
- 13.1.4 Financial Overview
- 13.1.5 SWOT Analysis
- 13.1.6 Key Developments
13.2 Adobe
- 13.2.1 Key Facts
- 13.2.2 Business Description
- 13.2.3 Products and Services
- 13.2.4 Financial Overview
- 13.2.5 SWOT Analysis
- 13.2.6 Key Developments
13.3 Crawford Technologies
- 13.3.1 Key Facts
- 13.3.2 Business Description
- 13.3.3 Products and Services
- 13.3.4 Financial Overview
- 13.3.5 SWOT Analysis
- 13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd.
- 13.4.1 Key Facts
- 13.4.2 Business Description
- 13.4.3 Products and Services
- 13.4.4 Financial Overview
- 13.4.5 SWOT Analysis
- 13.4.6 Key Developments
13.5 Open Text Corporation
- 13.5.1 Key Facts
- 13.5.2 Business Description
- 13.5.3 Products and Services
- 13.5.4 Financial Overview
- 13.5.5 SWOT Analysis
- 13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
- 13.6.1 Key Facts
- 13.6.2 Business Description
- 13.6.3 Products and Services
- 13.6.4 Financial Overview
- 13.6.5 SWOT Analysis
- 13.6.6 Key Developments
13.7 Oracle Corporation
- 13.7.1 Key Facts
- 13.7.2 Business Description
- 13.7.3 Products and Services
- 13.7.4 Financial Overview
- 13.7.5 SWOT Analysis
- 13.7.6 Key Developments
13.8 Doxim
- 13.8.1 Key Facts
- 13.8.2 Business Description
- 13.8.3 Products and Services
- 13.8.4 Financial Overview
- 13.8.5 SWOT Analysis
- 13.8.6 Key Developments
13.9 Capgemini
- 13.9.1 Key Facts
- 13.9.2 Business Description
- 13.9.3 Products and Services
- 13.9.4 Financial Overview
- 13.9.5 SWOT Analysis
- 13.9.6 Key Developments
13.10 Precisely (CEDAR CX Technologies)
- 13.10.1 Key Facts
- 13.10.2 Business Description
- 13.10.3 Products and Services
- 13.10.4 Financial Overview
- 13.10.5 SWOT Analysis
- 13.10.6 Key Developments

14. Appendix

14.1 About The Insight Partners
14.2 Glossary