Middle East & Africa Workflow Management System Market Forecast to 2031 - Regional Analysis - by Component, Deployment Mode, and End User

Description

List of Tables

The Middle East & Africa Workflow Management System market was valued at US$ 635.69 million in 2023 and is expected to reach US$ 2,897.35 million by 2031; it is estimated to record a CAGR of 20.9% from 2023 to 2031.

Automation-as-a-Service Bolsters Middle East & Africa Workflow Management System Market

Automation-as-a-Service (AaaS) is gaining traction among enterprises worldwide. The findings from Zapier's 2021 State of Business Automation report underscore the pivotal role of automation in empowering small and medium-sized businesses to effectively compete with larger corporations. With 88% of these businesses acknowledging the transformative impact of automation, it is evident that the adoption of advanced workflow management systems is becoming increasingly essential for enhancing operational efficiency and agility. Moreover, as per the report's revelation, 65% of knowledge workers experience reduced stress levels through the automation of mundane tasks, which further emphasizes the positive influence of streamlined workflows facilitated by sophisticated management systems. For instance, in January 2024, according to LeadSquared, ~49% of healthcare personnel are currently facing feelings of burnout, with a key contributing factor being the allocation of 26-41% of their time to administrative tasks. This includes the repetitive processes of gathering patient data, dispensing prescriptions, managing billing, facilitating patient onboarding, and handling claims. While these undertakings are undeniably vital, they also prove to be exhausting to employees as well as time-intensive. There is an escalating adoption of workflow automation in the healthcare sector. By alleviating the burden of documentation and repetitive responsibilities, automation liberates healthcare professionals to redirect their attention toward critical tasks that demand expertise and strategic thinking abilities. These insights align with the growth trajectory of the workflow management system market, as businesses seek to harness automation technologies to not only optimize their processes but also to gain a competitive edge in the dynamic business landscape. Thus, automation-as-a-service (AaaS) acts as a future trend in the workflow management system market.

Middle East & Africa Workflow Management System Market Overview

The market for workflow management software and services is witnessing significant growth in the Middle East & Africa (MEA). Various software solutions for managing workforces, including workforce forecasting, scheduling, time and attendance management, task management, HR management, and workforce analytics, are available for businesses in this region. The growing interest in cloud-based solutions further benefits the workflow management system market in the MEA. Additionally, the ongoing technological transformation propels the incorporation of AI in workflow management tools for automating repetitive tasks. Companies such as Appian, Bizagi, and Oracle are also offering workflow management solutions tailored to the needs of businesses in this region.

Middle East & Africa Workflow Management System Market Revenue and Forecast to 2031 (US$ Million)

Middle East & Africa Workflow Management System Market Segmentation

The Middle East & Africa workflow management system market is categorized into component, deployment mode, end user, and country.

Based on component, the Middle East & Africa workflow management system market is bifurcated into software and services. The software segment held a larger market share in 2023. The software segment is subsegmented into suite-based workflow systems, web-based workflow systems, production workflow systems, and messaging-based workflow systems. The service segment is further segmented into integration and implementation, consulting, and training and development.

In terms of deployment mode, the Middle East & Africa workflow management system market is bifurcated into cloud and on-premises. The cloud segment held a larger market share in 2023.

Based on end user, the Middle East & Africa workflow management system market is segmented into BFSI, healthcare and life sciences, IT and Telecom, transportation and logistics, retail, food and beverage, cosmetic industry, and others. The BFSI segment held the largest market share in 2023.

By country, the Middle East & Africa workflow management system market is segmented into Saudi Arabia, South Africa, the UAE, and the Rest of Middle East & Africa. The Rest of Middle East & Africa dominated the Middle East & Africa Workflow Management System market share in 2023.

Apian Corp, Bizagi, Newgen Software Technologies Ltd, Nintex UK Ltd, Oracle Corp, International Business Machines Corp, Pegasystems Inc, Xerox Corporation, Kissflow Inc, MasterControl Inc, Honeywell International Inc, Dot Compliance Ltd, Veeva Systems Inc, PQE Group, and Alten Group are some of the leading companies operating in the Middle East & Africa workflow management system market.

Product Code: BMIRE00031372

1. Introduction

1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
- 3.2.1 Hypothesis formulation:
- 3.2.2 Macro-economic factor analysis:
- 3.2.1 Developing base number:
- 3.2.2 Data Triangulation:
- 3.2.3 Country level data:

4. Middle East & Africa Workflow Management System Market Landscape

4.1 Overview
4.2 Ecosystem Analysis
- 4.2.1 Software and Services Providers:
- 4.2.2 System Integrators:
- 4.2.3 End Users:
- 4.2.4 List of Vendors in the Value Chain

5. Middle East & Africa Workflow Management System Market - Key Market Dynamics

5.1 Market Drivers
- 5.1.1 Growing Number of Digital Transformation Initiatives
- 5.1.2 Rising Demand for Reduction in Labor and Operational Costs
5.2 Market Restraints
- 5.2.1 High Cost of Workflow Management Application
5.3 Market Opportunities
- 5.3.1 Integration of Robotic Process Automation with Workflow Management System
5.4 Future Trends
- 5.4.1 Automation-as-a-Service
5.5 Impact of Drivers and Restraints:

6. Workflow Management System Market - Middle East & Africa Market Analysis

6.1 Workflow Management System Market Revenue (US$ Million), 2021-2031
6.2 Workflow Management System Market Forecast Analysis

7. Middle East & Africa Workflow Management System Market Analysis - by Component

7.1 Software
- 7.1.1 Overview
- 7.1.2 Software: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.1.3 Suite-Based Workflow Systems
  - 7.1.3.1 Overview
  - 7.1.3.2 Suite-Based Workflow Systems: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.1.4 Web-Based Workflow Systems
  - 7.1.4.1 Overview
  - 7.1.4.2 Web-Based Workflow Systems: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.1.5 Production Workflow Systems
  - 7.1.5.1 Overview
  - 7.1.5.2 Production Workflow Systems: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.1.6 Messaging-Based Workflow System
  - 7.1.6.1 Overview
  - 7.1.6.2 Messaging-Based Workflow System: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
7.2 Services
- 7.2.1 Overview
- 7.2.2 Services: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.2.3 Integration and Implementation
  - 7.2.3.1 Overview
  - 7.2.3.2 Integration and Implementation: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.2.4 Consulting
  - 7.2.4.1 Overview
  - 7.2.4.2 Consulting: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
- 7.2.5 Training and Development
  - 7.2.5.1 Overview
  - 7.2.5.2 Training and Development: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)

8. Middle East & Africa Workflow Management System Market Analysis - by Deployment Mode

8.1 Cloud
- 8.1.1 Overview
- 8.1.2 Cloud: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
8.2 On-Premises
- 8.2.1 Overview
- 8.2.2 On-Premises: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)

9. Middle East & Africa Workflow Management System Market Analysis - by End User

9.1 BFSI
- 9.1.1 Overview
- 9.1.2 BFSI: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.2 Healthcare and Life Sciences
- 9.2.1 Overview
- 9.2.2 Healthcare and Life Sciences: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.3 IT and Telecom
- 9.3.1 Overview
- 9.3.2 IT and Telecom: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.4 Transportation and Logistics
- 9.4.1 Overview
- 9.4.2 Transportation and Logistics: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.5 Retail
- 9.5.1 Overview
- 9.5.2 Retail: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.6 Food and Beverages
- 9.6.1 Overview
- 9.6.2 Food and Beverages: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.7 Cosmetic Industry
- 9.7.1 Overview
- 9.7.2 Cosmetic Industry: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
9.8 Others
- 9.8.1 Overview
- 9.8.2 Others: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)

10. Middle East & Africa Workflow Management System Market - Country Analysis

10.1 Middle East & Africa
- 10.1.1 Middle East & Africa: Workflow Management System Market - Revenue and Forecast Analysis - by Country
  - 10.1.1.1 Middle East & Africa: Workflow Management System Market - Revenue and Forecast Analysis - by Country
  - 10.1.1.2 Saudi Arabia: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
    - 10.1.1.2.1 Saudi Arabia: Workflow Management System Market Breakdown, by Component
      - 10.1.1.2.1.1 Saudi Arabia: Workflow Management System Market Breakdown, by Software
      - 10.1.1.2.1.2 Saudi Arabia: Workflow Management System Market Breakdown, by Services
    - 10.1.1.2.2 Saudi Arabia: Workflow Management System Market Breakdown, by Deployment Mode
    - 10.1.1.2.3 Saudi Arabia: Workflow Management System Market Breakdown, by End User
  - 10.1.1.3 United Arab Emirates: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
    - 10.1.1.3.1 United Arab Emirates: Workflow Management System Market Breakdown, by Component
      - 10.1.1.3.1.1 United Arab Emirates: Workflow Management System Market Breakdown, by Software
      - 10.1.1.3.1.2 United Arab Emirates: Workflow Management System Market Breakdown, by Services
    - 10.1.1.3.2 United Arab Emirates: Workflow Management System Market Breakdown, by Deployment Mode
    - 10.1.1.3.3 United Arab Emirates: Workflow Management System Market Breakdown, by End User
  - 10.1.1.4 South Africa: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
    - 10.1.1.4.1 South Africa: Workflow Management System Market Breakdown, by Component
      - 10.1.1.4.1.1 South Africa: Workflow Management System Market Breakdown, by Software
      - 10.1.1.4.1.2 South Africa: Workflow Management System Market Breakdown, by Services
    - 10.1.1.4.2 South Africa: Workflow Management System Market Breakdown, by Deployment Mode
    - 10.1.1.4.3 South Africa: Workflow Management System Market Breakdown, by End User
  - 10.1.1.5 Rest of Middle East & Africa: Workflow Management System Market - Revenue and Forecast to 2031 (US$ Million)
    - 10.1.1.5.1 Rest of Middle East & Africa: Workflow Management System Market Breakdown, by Component
      - 10.1.1.5.1.1 Rest of Middle East & Africa: Workflow Management System Market Breakdown, by Software
      - 10.1.1.5.1.2 Rest of Middle East & Africa: Workflow Management System Market Breakdown, by Services
    - 10.1.1.5.2 Rest of Middle East & Africa: Workflow Management System Market Breakdown, by Deployment Mode
    - 10.1.1.5.3 Rest of Middle East & Africa: Workflow Management System Market Breakdown, by End User

11. Competitive Landscape

11.1 Heat Map Analysis by Key Players
11.2 Company Positioning & Concentration

12. Industry Landscape

12.1 Overview
12.2 Market Initiative
12.3 Product Development
12.4 Mergers & Acquisitions

13. Company Profiles

13.1 Appian Corp
- 13.1.1 Key Facts
- 13.1.2 Business Description
- 13.1.3 Products and Services
- 13.1.4 Financial Overview
- 13.1.5 SWOT Analysis
- 13.1.6 Key Developments
13.2 Bizagi
- 13.2.1 Key Facts
- 13.2.2 Business Description
- 13.2.3 Products and Services
- 13.2.4 Financial Overview
- 13.2.5 SWOT Analysis
- 13.2.6 Key Developments
13.3 Newgen Software Technologies Ltd.
- 13.3.1 Key Facts
- 13.3.2 Business Description
- 13.3.3 Products and Services
- 13.3.4 Financial Overview
- 13.3.5 SWOT Analysis
- 13.3.6 Key Developments
13.4 Nintex UK Ltd
- 13.4.1 Key Facts
- 13.4.2 Business Description
- 13.4.3 Products and Services
- 13.4.4 Financial Overview
- 13.4.5 SWOT Analysis
- 13.4.6 Key Developments
13.5 Oracle Corp
- 13.5.1 Key Facts
- 13.5.2 Business Description
- 13.5.3 Products and Services
- 13.5.4 Financial Overview
- 13.5.5 SWOT Analysis
- 13.5.6 Key Developments
13.6 International Business Machines Corp
- 13.6.1 Key Facts
- 13.6.2 Business Description
- 13.6.3 Products and Services
- 13.6.4 Financial Overview
- 13.6.5 SWOT Analysis
- 13.6.6 Key Developments
13.7 Pegasystems Inc
- 13.7.1 Key Facts
- 13.7.2 Business Description
- 13.7.3 Products and Services
- 13.7.4 Financial Overview
- 13.7.5 SWOT Analysis
- 13.7.6 Key Developments
13.8 Xerox Corporation
- 13.8.1 Key Facts
- 13.8.2 Business Description
- 13.8.3 Products and Services
- 13.8.4 Financial Overview
- 13.8.5 SWOT Analysis
- 13.8.6 Key Developments
13.9 Kissflow Inc
- 13.9.1 Key Facts
- 13.9.2 Business Description
- 13.9.3 Products and Services
- 13.9.4 Financial Overview
- 13.9.5 SWOT Analysis
- 13.9.6 Key Developments
13.10 MasterControl Inc.
- 13.10.1 Key Facts
- 13.10.2 Business Description
- 13.10.3 Products and Services
- 13.10.4 Financial Overview
- 13.10.5 SWOT Analysis
- 13.10.6 Key Developments
13.11 Honeywell International Inc
- 13.11.1 Key Facts
- 13.11.2 Business Description
- 13.11.3 Products and Services
- 13.11.4 Financial Overview
- 13.11.5 SWOT Analysis
- 13.11.6 Key Developments
13.12 Dot Compliance Ltd.
- 13.12.1 Key Facts
- 13.12.2 Business Description
- 13.12.3 Products and Services
- 13.12.4 Financial Overview
- 13.12.5 SWOT Analysis
- 13.12.6 Key Developments
13.13 Veeva Systems Inc
- 13.13.1 Key Facts
- 13.13.2 Business Description
- 13.13.3 Products and Services
- 13.13.4 Financial Overview
- 13.13.5 SWOT Analysis
- 13.13.6 Key Developments
13.14 PQE Group
- 13.14.1 Key Facts
- 13.14.2 Business Description
- 13.14.3 Products and Services
- 13.14.4 Financial Overview
- 13.14.5 SWOT Analysis
- 13.14.6 Key Developments
13.15 Alten Group
- 13.15.1 Key Facts
- 13.15.2 Business Description
- 13.15.3 Products and Services
- 13.15.4 Financial Overview
- 13.15.5 SWOT Analysis
- 13.15.6 Key Developments

14. Appendix

14.1 About The Insight Partners
14.2 Word Index