Middle East IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry

Description

List of Tables

The Middle East IT operations and service management market was valued at US$ 1,443.72 million in 2023 and is expected to reach US$ 2,753.47 million by 2031; it is estimated to register a CAGR of 8.4% from 2023 to 2031.

Shift Toward Cloud-Based Solutions Boost Middle East IT Operations and Service Management Market

Businesses nowadays are becoming increasingly dependent on cloud services and applications due to the recent shift toward remote work. Cloud platforms provide access to cutting-edge technologies such as machine learning, big data analytics, and artificial intelligence, allowing enterprises to make better decisions and extract insightful information from collected data. Furthermore, more than half of enterprise IT spending will shift to the cloud by 2025. According to Spacelift, Inc., 84% of companies use the private cloud. Also, public cloud spending is expected to grow from less than 17% in 2021 to more than 45% in 2026. The growing adoption of cloud computing by organizations is raising the need for ITOSM solutions for cloud migration and deployment. After cloud migration, ITOSM providers help organizations manage cloud infrastructure, including provisioning, configuring, and managing cloud infrastructure components such as virtual machines and networks. Furthermore, ITOSM service providers assist in implementing plans to monitor cloud expenditure, offer cost-saving techniques, and guarantee that resources are optimized and used appropriately. Thus, the shift towards cloud-based solutions is likely to be a key trend in the IT operations and service management (ITOSM) market in the coming years.

Middle East IT Operations and Service Management Market Overview

Digital transformation is a key focus in the Middle East as governments of various countries in the region recognize the need to adapt to the digital age and leverage technology for economic diversification and sustainability. Many Gulf Cooperation Council (GCC) nations are implementing ambitious economic diversification initiatives aimed at reducing their dependency on oil and gas. Governments of various countries such as Bahrain, Saudi Arabia, and the UAE in the Middle East are playing a crucial role in driving digital transformation through initiatives and investments, as well as extensive use of sophisticated technology. For example, the government of Saudi Arabia launched Saudi Vision 2030 to attain the objective of enhanced economic, social, and cultural diversity. The Saudi Vision 2030, led by Crown Prince Mohammed bin Salman, places a strong emphasis on digital transformation that drives innovation, diversification, and inclusive growth. Thus, such initiatives in the region are anticipated to propel the market over the forecast period.

Middle East IT Operations and Service Management Market Revenue and Forecast to 2031 (US$ Million)

Middle East IT Operations and Service Management Market Segmentation

The Middle East IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the Middle East IT operations and service management market is bifurcated into solution and services. The solution segment held a larger Middle East IT operations and service management market share in 2023.

In terms of application, the Middle East IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest Middle East IT operations and service management market share in 2023.

By deployment, the Middle East IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger Middle East IT operations and service management market share in 2023.

Based on enterprise size, the Middle East IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger Middle East IT operations and service management market share in 2023.

By industry, the Middle East IT operations and service management market is segmented into IT and telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest Middle East IT operations and service management market share in 2023.

By country, the Middle East IT operations and service management market is segmented into the UAE, Saudi Arabia, Qatar, Oman, Bahrain, and the Rest of Middle East. The UAE dominated the Middle East IT operations and service management market share in 2023.

Fujitsu Ltd; Oracle Corp; BMC Software, Inc.; Happiest Minds; ServiceNow Inc; NTT Data Corp; PROV INTERNATIONAL INC.; Alnafitha IT; and International Business Machines Corp. are some of the leading companies operating in the Middle East IT operations and service management market.

Product Code: BMIRE00031466

1. Introduction

1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
- 3.2.1 Hypothesis formulation:
- 3.2.2 Macro-economic factor analysis:
- 3.2.3 Developing base number:
- 3.2.4 Data Triangulation:
- 3.2.5 Country level data:

4. Middle East IT Operations and Service Management Market Landscape

4.1 Overview
4.2 Ecosystem Analysis
- 4.2.1 Service Providers
- 4.2.2 Regulatory Bodies
- 4.2.3 End Users:
- 4.2.4 List of Vendors in the Value Chain

5. Middle East IT Operations and Service Management Market - Key Market Dynamics

5.1 Market Drivers
- 5.1.1 Growing Adoption of Remote Work Culture
- 5.1.2 Rising BYOD Trend
- 5.1.3 Increasing Complexity of IT Infrastructure
5.2 Market Restraints
- 5.2.1 High Initial and Associated Cost
5.3 Market Opportunities
- 5.3.1 Incorporation of AI in ITOSM
5.4 Future Trends
- 5.4.1 Shift Toward Cloud-Based Solutions
5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - Middle East Market Analysis

6.1 Middle East IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
6.2 Middle East IT Operations and Service Management Market Forecast Analysis

7. Middle East IT Operations and Service Management Market Analysis - by Type

7.1 Solution
- 7.1.1 Overview
- 7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
7.2 Services
- 7.2.1 Overview
- 7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. Middle East IT Operations and Service Management Market Analysis - by Application

8.1 Operation and Performance Management
- 8.1.1 Overview
- 8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.2 Dashboard Reporting and Analytics
- 8.2.1 Overview
- 8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.3 Configuration Automation and Discovery
- 8.3.1 Overview
- 8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.4 Others
- 8.4.1 Overview
- 8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. Middle East IT Operations and Service Management Market Analysis - by Deployment

9.1 Cloud
- 9.1.1 Overview
- 9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
9.2 On Premises
- 9.2.1 Overview
- 9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. Middle East IT Operations and Service Management Market Analysis - by Enterprise Size

10.1 Large Enterprises
- 10.1.1 Overview
- 10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
10.2 SMEs
- 10.2.1 Overview
- 10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. Middle East IT Operations and Service Management Market Analysis - by Industry

11.1 IT and Telecom
- 11.1.1 Overview
- 11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.2 BFSI
- 11.2.1 Overview
- 11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.3 Healthcare
- 11.3.1 Overview
- 11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.4 Manufacturing
- 11.4.1 Overview
- 11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.5 Government
- 11.5.1 Overview
- 11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
11.6 Others
- 11.6.1 Overview
- 11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. Middle East IT Operations and Service Management Market - Country Analysis

12.1 Overview
- 12.1.1 Middle East: IT Operations and Service Management Breakdown, by Key Countries, 2023 and 2031 (%)
  - 12.1.1.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 12.1.1.2 United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 12.1.1.2.1 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Type
    - 12.1.1.2.2 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Application
    - 12.1.1.2.3 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Deployment
    - 12.1.1.2.4 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 12.1.1.2.5 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Industry
  - 12.1.1.3 Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 12.1.1.3.1 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Type
    - 12.1.1.3.2 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Application
    - 12.1.1.3.3 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Deployment
    - 12.1.1.3.4 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 12.1.1.3.5 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Industry
  - 12.1.1.4 Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 12.1.1.4.1 Qatar: IT Operations and Service Management Market Breakdown, by Type
    - 12.1.1.4.2 Qatar: IT Operations and Service Management Market Breakdown, by Application
    - 12.1.1.4.3 Qatar: IT Operations and Service Management Market Breakdown, by Deployment
    - 12.1.1.4.4 Qatar: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 12.1.1.4.5 Qatar: IT Operations and Service Management Market Breakdown, by Industry
  - 12.1.1.5 Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 12.1.1.5.1 Oman: IT Operations and Service Management Market Breakdown, by Type
    - 12.1.1.5.2 Oman: IT Operations and Service Management Market Breakdown, by Application
    - 12.1.1.5.3 Oman: IT Operations and Service Management Market Breakdown, by Deployment
    - 12.1.1.5.4 Oman: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 12.1.1.5.5 Oman: IT Operations and Service Management Market Breakdown, by Industry
  - 12.1.1.6 Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 12.1.1.6.1 Bahrain: IT Operations and Service Management Market Breakdown, by Type
    - 12.1.1.6.2 Bahrain: IT Operations and Service Management Market Breakdown, by Application
    - 12.1.1.6.3 Bahrain: IT Operations and Service Management Market Breakdown, by Deployment
    - 12.1.1.6.4 Bahrain: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 12.1.1.6.5 Bahrain: IT Operations and Service Management Market Breakdown, by Industry
  - 12.1.1.7 Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 12.1.1.7.1 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Type
    - 12.1.1.7.2 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Application
    - 12.1.1.7.3 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Deployment
    - 12.1.1.7.4 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 12.1.1.7.5 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

13.1 Heat Map Analysis by Key Players
13.2 Company Positioning & Concentration
13.3 Company Share Analysis

14. Industry Landscape

14.1 Overview
14.2 Market Initiative
14.3 Merger and Acquisition
14.4 Product Development

15. Company Profiles

15.1 Fujitsu Ltd
- 15.1.1 Key Facts
- 15.1.2 Business Description
- 15.1.3 Products and Services
- 15.1.4 Financial Overview
- 15.1.5 SWOT Analysis
- 15.1.6 Key Developments
15.2 Oracle Corp
- 15.2.1 Key Facts
- 15.2.2 Business Description
- 15.2.3 Products and Services
- 15.2.4 Financial Overview
- 15.2.5 SWOT Analysis
- 15.2.6 Key Developments
15.3 BMC Software, Inc.
- 15.3.1 Key Facts
- 15.3.2 Business Description
- 15.3.3 Products and Services
- 15.3.4 Financial Overview
- 15.3.5 SWOT Analysis
- 15.3.6 Key Developments
15.4 Happiest Minds
- 15.4.1 Key Facts
- 15.4.2 Business Description
- 15.4.3 Products and Services
- 15.4.4 Financial Overview
- 15.4.5 SWOT Analysis
- 15.4.6 Key Developments
15.5 ServiceNow Inc
- 15.5.1 Key Facts
- 15.5.2 Business Description
- 15.5.3 Products and Services
- 15.5.4 Financial Overview
- 15.5.5 SWOT Analysis
- 15.5.6 Key Developments
15.6 NTT Data Corp
- 15.6.1 Key Facts
- 15.6.2 Business Description
- 15.6.3 Products and Services
- 15.6.4 Financial Overview
- 15.6.5 SWOT Analysis
- 15.6.6 Key Developments
15.7 PROV INTERNATIONAL INC.
- 15.7.1 Key Facts
- 15.7.2 Business Description
- 15.7.3 Products and Services
- 15.7.4 Financial Overview
- 15.7.5 SWOT Analysis
- 15.7.6 Key Developments
15.8 Alnafitha IT
- 15.8.1 Key Facts
- 15.8.2 Business Description
- 15.8.3 Products and Services
- 15.8.4 Financial Overview
- 15.8.5 SWOT Analysis
- 15.8.6 Key Developments
15.9 International Business Machines Corp
- 15.9.1 Key Facts
- 15.9.2 Business Description
- 15.9.3 Products and Services
- 15.9.4 Financial Overview
- 15.9.5 SWOT Analysis
- 15.9.6 Key Developments

16. Appendix

16.1 Word Index
16.2 About The Insight Partners