Telecommunication Relay Services Market: Current Analysis and Forecast (2022-2028)

The global Telecommunication Relay Services Market is expected to grow at a growth rate of around 5% during the forecast period. Telecommunications relay services are services that allow deaf, hard of hearing, deafblind, and speech-impaired people to communicate by telephone in a manner that is functionally equivalent to the telephone service used by people without disabilities. Telecommunications assistants or other authorized intermediaries in any form of telephone switching service such as automatic speech recognition. Moreover, the increasing number of deaf and speech-impaired people and the increasing demand for unified communications. In addition, factors such as the rapid adoption of mobile devices, growing demand for unified communications, and favorable government initiatives are boosting the growth of the telecom relay services market. The telecommunications relay service was created to allow people with telephone or hearing impairments to communicate with voice telephone users. Title IV of the Americans with Disabilities Act (ADA) requires all states, the District of Columbia, Puerto Rico, and all US territories to provide free transit service.

AT&T Inc., Cisco Systems Inc., Dialogic Corporation, HKBN Ltd., International Business Machines Corporation, nWise AB, eTranslation Services, Bell Canada, ClearCaptions LLC, and Hamilton Relay Inc. are some of the key players in the market. Several M&As along with partnerships have been undertaken by these players to facilitate customers with hi-tech and innovative products/technologies.

Insights Presented in the Report:

"Amongst technology, IP relay segment to witness robust CAGR during the forecast period"

Based on technology, the market is classified into IP relay and web relay. Among these two, the IP relay segment is expected to witness a robust CAGR during the forecast period. This is because The IP relay technology allows people with hearing or speech disabilities to use a telecommunications relay service through a computer or internet-enabled device to communicate with hearing people through the telephone system.

"Amongst service, the text-to-voice segment to hold a significant share in the market in 2020"

By service, the telecommunication relay services market is divided into text-to-voice, voice carryover, IP captioned telephone service, captioned telephone service, and others. The text-to-voice captured a significant share of the global telecommunication relay services market. In this type of relay service, the caller and correspondent have a text phone with a keypad, but the called party does not. The communicator reads what the caller types to the call and sends the called person's response back to the caller by textphone.

"North America to hold a significant share in the market"

North America held a significant share of the market in 2020 and is further expected to grow at a substantial growth rate during the forecast period. The widespread penetration of companies providing relay services and supporting the regulatory framework contributes to market statistics. For example, in March 2020, the U.S. Federal Communications Commission mandated that domestic telecom relay service providers provide flexible working environments for language interpreters.

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Detailed examination of drivers, restraints, key trends, and opportunities prevailing in the industry.

The study comprehensively covers the market across different segments.

Deep dive regional level analysis of the industry.

Customization Options:

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