Telecom Billing Software Market: Current Analysis and Forecast (2022-2028)

Telecommunications billing refers to the collection of usage data, calculation of charges and billing information, billing of customers, processing of payments, and collection management for telecommunications service providers. Telecom billing software is primarily designed to support the telecom billing process. It consists of a set of processes for communication service providers responsible for calculating billing and billing information, collecting consumption data, billing customers, processing payments, and managing collections.

The Telecom Billing Software Market is expected to grow at a strong CAGR of around 11% during the forecast period owing to the increasing mobile penetration and customer base in major emerging economies. Moreover, the growing need for operators to identify and recover revenue leakages and detect frauds to deliver high-quality services is further contributing to the growth of the market. In addition, the rapidly increasing mobile data traffic is also contributing to the growth of the market. For instance, according to Ericsson Mobility Report, the global monthly average usage per smartphone is anticipated to be 19 GB in 2023 and is forecasted to reach 46 GB by the end of 2028.

Based on component, the market is bifurcated into solutions and services. The solutions segment is further divided into billing and charging, revenue assurance, fraud management, and others. Amongst solutions and services, the solutions segment catered to a significant share of the market in 2021. This high share is due to the increasing adoption of billing and revenue management solutions for telecoms and the multiple benefits that come with it. Telecom billing solutions help operators assess, optimize and analyze all stages of the billing lifecycle. It helps provide complete insight and information on the revenue relationship between service providers and customers

By deployment, the market is bifurcated into cloud and on-premises. Among these, the on-premises segment captured a commendable share of the telecom billing software market in 2021. On-premises systems are preferred by the majority of telecom operators because they offer significant cost benefits and the infrastructure is already in place that can be reused. There are standalone modules and integrated platforms for telecom revenue management and billing that are frequently installed on customer's premises

On the basis of telecom operators, the market is segmented into mobile operators and internet service providers. The mobile operator held a major share of the telecom billing software market in 2021 and is expected to grow at a substantial CAGR during the forecasted period mainly due to the rising mobile penetration rate worldwide and rapid growth in the subscriber base across various countries. For instance, in U.S., the number of mobile cellular subscriptions increased from 348.2 million in 2018 to 352.5 million in 2020

For a better understanding of the market adoption of the telecom billing software industry, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, and the Rest of North America), Europe (Germany, U.K., France, Italy, Spain, Rest of Europe), Asia-Pacific (China, Japan, India, Rest of Asia-Pacific), Rest of World. North America held market held a dominating share of the global telecom billing software market in 2021. This high share is mainly attributed to the elevated demand from the telecom sector and the implementation of innovative technologies in the market. Moreover, the presence of major companies operating in the telecom billing sector in the region is another factor contributing to the growth of the regional market. Additionally, the growing adoption of advanced technologies such as IoT, 5G, analytics, and cloud computing is also contributing to the growth of the market in the region

Some of the major players operating in the market include: Amdocs; CSG Systems International, Inc.; Oracle; Telefonaktiebolaget LM Ericsson; Huawei Technologies Co., Ltd.; Cerillion Technologies Limited; Comarch SA; Nokia Oyj; SAP SE; and Hewlett Packard Enterprise Development LP.