Global Contact Center Analytics Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2022 to 2028

Description

List of Tables

Value Market Research deeply researched the Global Contact Center Analytics Market to foresee a significant growth in the industry over the upcoming years. The global contact center analytics market report provides a complete industry analysis, market size, market share, growth trends, and forecasts for 2023 to 2028. The report starts with a detailed market introduction and an executive summary that highlights the report's key growth numbers. The subsequent chapters discuss the value chain of the market, Porter's Five Forces Model, and market attractiveness analysis. An exclusive chapter on COVID-19 impact analysis has been added to understand how the market has responded to the pandemic.

The market dynamics section of the report elaborates the current market drivers, restraints along with the challenges/risks and upcoming opportunities. This section can be of high interest for any company's strategists and new product development department. The global contact center analytics market study segments the market and provides the market size in terms of revenue and/ or sales. This data is bifurcated by region and later by countries. The data is collected through detailed primary interviews and industry experts across the world. The detailed methodology can be seen in our sample reports. These market estimates are also influenced by the latest social, political and economic changes along with the current market dynamics that are affecting this contact center analytics market.

The next sections of the contact center analytics market report studies the market competitiveness and profiles some key market players/manufacturers. These sections are knowledgeable for understanding the competitor's product-line, their financials, recent developments and the top market share owners in the industry.

Countries Covered in the report are as below:

North America - United States, Canada, and Mexico

Europe - United Kingdom, Germany, France, Italy, Russia, Spain & Rest of Europe

Asia-Pacific - China, India, Japan, South Korea, Australia & Rest of APAC

Latin America - Brazil, Argentina, Peru, Chile & Rest of Latin America

Middle East and Africa - Saudi Arabia, UAE, Israel, South Africa

Market Segmentation in the report is as below-

By Solution

Cross-channel Analytics

Performance Analytics

Predictive Analytics

Speech Analytics

Text Analytics

By Service

Integration & Deployment

Support & Maintenance

Training & Consulting

Managed Services

By Deployment

Hosted

On-premise

By Enterprise

Large Enterprises

Small & Medium Enterprises

By Application

Automatic Call Distributor

Customer Experience Management

Log Management

Real-time Monitoring & Reporting

Risk & Compliance Management

Workforce Optimization

Others

By End Use

BFSI

Consumer Goods & Retail

Government

Healthcare

IT & Telecom

Travel & Hospitality

Others

Product Code: VMR11219081

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . CONTACT CENTER ANALYTICS - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Solution
- 3.7.2 Market Attractiveness Analysis By Service
- 3.7.3 Market Attractiveness Analysis By Deployment
- 3.7.4 Market Attractiveness Analysis By Enterprise
- 3.7.5 Market Attractiveness Analysis By Application
- 3.7.6 Market Attractiveness Analysis By End Use
- 3.7.7 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

5.1. Impact Analysis of Covid-19 Outbreak
- 5.1.1. Direct Impact on Production
- 5.1.2. Supply Chain and Market Disruption
- 5.1.3. Financial Impact on Firms and Financial Markets
5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
5.3. Market: Pre V/S Post COVID-19
5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
5.5. COVID-19: Micro and Macro Factor Analysis

6 . GLOBAL CONTACT CENTER ANALYTICS MARKET ANALYSIS BY SOLUTION

6.1 Overview by Solution
6.2 Historical and Forecast Data
6.3 Analysis by Solution
6.4 Cross-channel Analytics Historic and Forecast Sales by Regions
6.5 Performance Analytics Historic and Forecast Sales by Regions
6.6 Predictive Analytics Historic and Forecast Sales by Regions
6.7 Speech Analytics Historic and Forecast Sales by Regions
6.8 Text Analytics Historic and Forecast Sales by Regions

7 . GLOBAL CONTACT CENTER ANALYTICS MARKET ANALYSIS BY SERVICE

7.1 Overview by Service
7.2 Historical and Forecast Data
7.3 Analysis by Service
7.4 Integration & Deployment Historic and Forecast Sales by Regions
7.5 Support & Maintenance Historic and Forecast Sales by Regions
7.6 Training & Consulting Historic and Forecast Sales by Regions
7.7 Managed Services Historic and Forecast Sales by Regions

8 . GLOBAL CONTACT CENTER ANALYTICS MARKET ANALYSIS BY DEPLOYMENT

8.1 Overview by Deployment
8.2 Historical and Forecast Data
8.3 Analysis by Deployment
8.4 Hosted Historic and Forecast Sales by Regions
8.5 On-premise Historic and Forecast Sales by Regions

9 . GLOBAL CONTACT CENTER ANALYTICS MARKET ANALYSIS BY ENTERPRISE

9.1 Overview by Enterprise
9.2 Historical and Forecast Data
9.3 Analysis by Enterprise
9.4 Large Enterprises Historic and Forecast Sales by Regions
9.5 Small & Medium Enterprises Historic and Forecast Sales by Regions

10 . GLOBAL CONTACT CENTER ANALYTICS MARKET ANALYSIS BY APPLICATION

10.1 Overview by Application
10.2 Historical and Forecast Data
10.3 Analysis by Application
10.4 Automatic Call Distributor Historic and Forecast Sales by Regions
10.5 Customer Experience Management Historic and Forecast Sales by Regions
10.6 Log Management Historic and Forecast Sales by Regions
10.7 Real-time Monitoring & Reporting Historic and Forecast Sales by Regions
10.8 Risk & Compliance Management Historic and Forecast Sales by Regions
10.9 Workforce Optimization Historic and Forecast Sales by Regions
10.10. Others Historic and Forecast Sales by Regions

11 . GLOBAL CONTACT CENTER ANALYTICS MARKET ANALYSIS BY END USE

11.1 Overview by End Use
11.2 Historical and Forecast Data
11.3 Analysis by End Use
11.4 BFSI Historic and Forecast Sales by Regions
11.5 Consumer Goods & Retail Historic and Forecast Sales by Regions
11.6 Government Historic and Forecast Sales by Regions
11.7 Healthcare Historic and Forecast Sales by Regions
11.8 IT & Telecom Historic and Forecast Sales by Regions
11.9 Travel & Hospitality Historic and Forecast Sales by Regions
11.1 Others Historic and Forecast Sales by Regions

12 . GLOBAL CONTACT CENTER ANALYTICS MARKET SALES ANALYSIS BY GEOGRAPHY

12.1. Regional Outlook
12.2. Introduction
12.3. North America Sales Analysis
- 12.3.1. Overview, Historic and Forecast Sales Analysis
- 12.3.2. North America By Segment Sales Analysis
- 12.3.3. North America By Country Sales Analysis
- 12.3.4. United State Sales Analysis
- 12.3.5. Canada Sales Analysis
- 12.3.6. Mexico Sales Analysis
12.4. Europe Sales Analysis
- 12.4.1. Overview, Historic and Forecast Sales Analysis
- 12.4.2. Europe by Segment Sales Analysis
- 12.4.3. Europe by Country Sales Analysis
- 12.4.4. United Kingdom Sales Analysis
- 12.4.5. France Sales Analysis
- 12.4.6. Germany Sales Analysis
- 12.4.7. Italy Sales Analysis
- 12.4.8. Russia Sales Analysis
- 12.4.9. Rest Of Europe Sales Analysis
12.5. Asia Pacific Sales Analysis
- 12.5.1. Overview, Historic and Forecast Sales Analysis
- 12.5.2. Asia Pacific by Segment Sales Analysis
- 12.5.3. Asia Pacific by Country Sales Analysis
- 12.5.4. China Sales Analysis
- 12.5.5. India Sales Analysis
- 12.5.6. Japan Sales Analysis
- 12.5.7. South Korea Sales Analysis
- 12.5.8. Australia Sales Analysis
- 12.5.9. Rest Of Asia Pacific Sales Analysis
12.6. Latin America Sales Analysis
- 12.6.1. Overview, Historic and Forecast Sales Analysis
- 12.6.2. Latin America by Segment Sales Analysis
- 12.6.3. Latin America by Country Sales Analysis
- 12.6.4. Brazil Sales Analysis
- 12.6.5. Argentina Sales Analysis
- 12.6.6. Peru Sales Analysis
- 12.6.7. Chile Sales Analysis
- 12.6.8. Rest of Latin America Sales Analysis
12.7. Middle East & Africa Sales Analysis
- 12.7.1. Overview, Historic and Forecast Sales Analysis
- 12.7.2. Middle East & Africa by Segment Sales Analysis
- 12.7.3. Middle East & Africa by Country Sales Analysis
- 12.7.4. Saudi Arabia Sales Analysis
- 12.7.5. UAE Sales Analysis
- 12.7.6. Israel Sales Analysis
- 12.7.7. South Africa Sales Analysis
- 12.7.8. Rest Of Middle East And Africa Sales Analysis

13 . COMPETITIVE LANDSCAPE OF THE CONTACT CENTER ANALYTICS COMPANIES

13.1. Contact Center Analytics Market Competition
13.2. Partnership/Collaboration/Agreement
13.3. Merger And Acquisitions
13.4. New Product Launch
13.5. Other Developments

14 . COMPANY PROFILES OF CONTACT CENTER ANALYTICS INDUSTRY

14.1. Top Company Share Analysis
14.2. Market Concentration Rate
14.3. 8X8 Inc.
- 14.3.1. Company Overview
- 14.3.2. Company Revenue
- 14.3.3. Products
- 14.3.4. Recent Developments
14.4. CallMiner
- 14.4.1. Company Overview
- 14.4.2. Company Revenue
- 14.4.3. Products
- 14.4.4. Recent Developments
14.5. Cisco Systems Inc.
- 14.5.1. Company Overview
- 14.5.2. Company Revenue
- 14.5.3. Products
- 14.5.4. Recent Developments
14.6. Enghouse Interactive
- 14.6.1. Company Overview
- 14.6.2. Company Revenue
- 14.6.3. Products
- 14.6.4. Recent Developments
14.7. Five9 Inc.
- 14.7.1. Company Overview
- 14.7.2. Company Revenue
- 14.7.3. Products
- 14.7.4. Recent Developments
14.8. Genesys
- 14.8.1. Company Overview
- 14.8.2. Company Revenue
- 14.8.3. Products
- 14.8.4. Recent Developments
14.9. Genpact Ltd.
- 14.9.1. Company Overview
- 14.9.2. Company Revenue
- 14.9.3. Products
- 14.9.4. Recent Developments
14.10. Mitel Networks Corp.
- 14.10.1. Company Overview
- 14.10.2. Company Revenue
- 14.10.3. Products
- 14.10.4. Recent Developments
14.11. Nice Ltd.
- 14.11.1. Company Overview
- 14.11.2. Company Revenue
- 14.11.3. Products
- 14.11.4. Recent Developments
14.12. Oracle Corp.
- 14.12.1. Company Overview
- 14.12.2. Company Revenue
- 14.12.3. Products
- 14.12.4. Recent Developments
14.13. SAP SE
- 14.13.1. Company Overview
- 14.13.2. Company Revenue
- 14.13.3. Products
- 14.13.4. Recent Developments
14.14. Verint Systems Inc.
- 14.14.1. Company Overview
- 14.14.2. Company Revenue
- 14.14.3. Products
- 14.14.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies