Global Technical Support Outsourcing Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2023 to 2030

Description

List of Tables

The global demand for Technical Support Outsourcing Market is presumed to reach the market size of nearly USD 76.42 MN by 2030 from USD 45.76 MN in 2022 with a CAGR of 7.6% under the study period 2023 - 2030.

Technical support outsourcing is a business practice that includes hiring a third-party individual or organization to provide technical support services. Technical support outsourcing refers to sub-contracting technical support services offered outside an organization for specific information technology (IT) functions. Technical support outsourcing services are often called virtual help desks, where customers can ask questions and receive help and support while troubleshooting a product or service.

MARKET DYNAMICS:

The significant growth of small-to-medium enterprises (SMEs) worldwide is driving the global market. Moreover, the increasing need for cost-effective solutions to improve efficiency is notably driving the technical support outsourcing market growth. Also, the growing adoption of advanced IT infrastructure and rising demand for outsourced IT solutions are anticipated to drive the market growth. Furthermore, the rise in the need for digital payment systems, electronic billing, and electronic health data records maintenance is fueling demand prospects in the technical support outsourcing market. In addition, the emergence of chatbots is one of the key technical support outsourcing market trends fueling the market growth. However, the possibility of stolen customer databases may hamper market growth.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of technical support outsourcing. The growth and trends of technical support outsourcing industry provide a holistic approach to this study.

MARKET SEGMENTATION:

This section of the technical support outsourcing market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Service

Customer Acquisition
Call Centre Services
Others (Email Support And Live Chat Support)

By Industry

Manufacturing & Automotive
Education
Energy & Utilities
BFSI
Retail & E-Commerce
IT & Telecommunication
Media & Entertainment
Logistics & Supply Chain
Healthcare & Pharmaceuticals
Others (Construction, Hospitality)

REGIONAL ANALYSIS:

This section covers the regional outlook, which accentuates current and future demand for the Technical Support Outsourcing market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the technical support outsourcing market include Accenture PLC., Aegis Limited, Collabera Inc., Computer Generated Solutions Inc., Essentiel Outsourcing, Flatworld Solutions Pvt. Ltd., Genpact, HCL Technologies, IBM Corporation, Infosys Limited, Invensis Technologies Pvt. Ltd, Qcom Outsourcing Ltd, StarTek Inc., Suma Soft, Support.com Inc., Tata Consultancy Services Limited, Wipro Limited, Worldwide Call Centers Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

Product Code: VMR11218875

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . TECHNICAL SUPPORT OUTSOURCING - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Service
- 3.7.2 Market Attractiveness Analysis By Industry
- 3.7.3 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY SERVICE

6.1 Overview by Service
6.2 Historical and Forecast Data
6.3 Analysis by Service
6.4 Customer Acquisition Historic and Forecast Sales by Regions
6.5 Call Centre Services Historic and Forecast Sales by Regions
6.6 Others (Email Support And Live Chat Support) Historic and Forecast Sales by Regions

7 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY INDUSTRY

7.1 Overview by Industry
7.2 Historical and Forecast Data
7.3 Analysis by Industry
7.4 Manufacturing & Automotive Historic and Forecast Sales by Regions
7.5 Education Historic and Forecast Sales by Regions
7.6 Energy & Utilities Historic and Forecast Sales by Regions
7.7 BFSI Historic and Forecast Sales by Regions
7.8 Retail & E-commerce Historic and Forecast Sales by Regions
7.9 IT & Telecommunication Historic and Forecast Sales by Regions
7.10. Media & Entertainment Historic and Forecast Sales by Regions
7.11 Logistics & Supply Chain Historic and Forecast Sales by Regions
7.12 Healthcare & Pharmaceuticals Historic and Forecast Sales by Regions
7.13 Others (Construction, Hospitality) Historic and Forecast Sales by Regions

8 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY GEOGRAPHY

8.1. Regional Outlook
8.2. Introduction
8.3. North America Sales Analysis
- 8.3.1. Overview, Historic and Forecast Sales Analysis
- 8.3.2. North America By Segment Sales Analysis
- 8.3.3. North America By Country Sales Analysis
- 8.3.4. United State Sales Analysis
- 8.3.5. Canada Sales Analysis
- 8.3.6. Mexico Sales Analysis
8.4. Europe Sales Analysis
- 8.4.1. Overview, Historic and Forecast Sales Analysis
- 8.4.2. Europe by Segment Sales Analysis
- 8.4.3. Europe by Country Sales Analysis
- 8.4.4. United Kingdom Sales Analysis
- 8.4.5. France Sales Analysis
- 8.4.6. Germany Sales Analysis
- 8.4.7. Italy Sales Analysis
- 8.4.8. Russia Sales Analysis
- 8.4.9. Rest Of Europe Sales Analysis
8.5. Asia Pacific Sales Analysis
- 8.5.1. Overview, Historic and Forecast Sales Analysis
- 8.5.2. Asia Pacific by Segment Sales Analysis
- 8.5.3. Asia Pacific by Country Sales Analysis
- 8.5.4. China Sales Analysis
- 8.5.5. India Sales Analysis
- 8.5.6. Japan Sales Analysis
- 8.5.7. South Korea Sales Analysis
- 8.5.8. Australia Sales Analysis
- 8.5.9. Rest Of Asia Pacific Sales Analysis
8.6. Latin America Sales Analysis
- 8.6.1. Overview, Historic and Forecast Sales Analysis
- 8.6.2. Latin America by Segment Sales Analysis
- 8.6.3. Latin America by Country Sales Analysis
- 8.6.4. Brazil Sales Analysis
- 8.6.5. Argentina Sales Analysis
- 8.6.6. Peru Sales Analysis
- 8.6.7. Chile Sales Analysis
- 8.6.8. Rest of Latin America Sales Analysis
8.7. Middle East & Africa Sales Analysis
- 8.7.1. Overview, Historic and Forecast Sales Analysis
- 8.7.2. Middle East & Africa by Segment Sales Analysis
- 8.7.3. Middle East & Africa by Country Sales Analysis
- 8.7.4. Saudi Arabia Sales Analysis
- 8.7.5. UAE Sales Analysis
- 8.7.6. Israel Sales Analysis
- 8.7.7. South Africa Sales Analysis
- 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE TECHNICAL SUPPORT OUTSOURCING COMPANIES

9.1. Technical Support Outsourcing Market Competition
9.2. Partnership/Collaboration/Agreement
9.3. Merger And Acquisitions
9.4. New Product Launch
9.5. Other Developments

10 . COMPANY PROFILES OF TECHNICAL SUPPORT OUTSOURCING INDUSTRY

10.1. Top Companies Market Share Analysis
10.2. Market Concentration Rate
10.3. Accenture PLC.
- 10.3.1. Company Overview
- 10.3.2. Company Revenue
- 10.3.3. Products
- 10.3.4. Recent Developments
10.4. Aegis Limited
- 10.4.1. Company Overview
- 10.4.2. Company Revenue
- 10.4.3. Products
- 10.4.4. Recent Developments
10.5. Collabera Inc.
- 10.5.1. Company Overview
- 10.5.2. Company Revenue
- 10.5.3. Products
- 10.5.4. Recent Developments
10.6. Computer Generated Solutions Inc.
- 10.6.1. Company Overview
- 10.6.2. Company Revenue
- 10.6.3. Products
- 10.6.4. Recent Developments
10.7. Essentiel Outsourcing
- 10.7.1. Company Overview
- 10.7.2. Company Revenue
- 10.7.3. Products
- 10.7.4. Recent Developments
10.8. Flatworld Solutions Pvt. Ltd.
- 10.8.1. Company Overview
- 10.8.2. Company Revenue
- 10.8.3. Products
- 10.8.4. Recent Developments
10.9. Genpact
- 10.9.1. Company Overview
- 10.9.2. Company Revenue
- 10.9.3. Products
- 10.9.4. Recent Developments
10.10. HCL Technologies
- 10.10.1. Company Overview
- 10.10.2. Company Revenue
- 10.10.3. Products
- 10.10.4. Recent Developments
10.11. IBM Corporation
- 10.11.1. Company Overview
- 10.11.2. Company Revenue
- 10.11.3. Products
- 10.11.4. Recent Developments
10.12. Infosys Limited
- 10.12.1. Company Overview
- 10.12.2. Company Revenue
- 10.12.3. Products
- 10.12.4. Recent Developments
10.13. Invensis Technologies Pvt. Ltd
- 10.13.1. Company Overview
- 10.13.2. Company Revenue
- 10.13.3. Products
- 10.13.4. Recent Developments
10.14. Qcom Outsourcing Ltd
- 10.14.1. Company Overview
- 10.14.2. Company Revenue
- 10.14.3. Products
- 10.14.4. Recent Developments
10.15. StarTek Inc.
- 10.15.1. Company Overview
- 10.15.2. Company Revenue
- 10.15.3. Products
- 10.15.4. Recent Developments
10.16. Suma Soft
- 10.16.1. Company Overview
- 10.16.2. Company Revenue
- 10.16.3. Products
- 10.16.4. Recent Developments
10.17. Support.com Inc.
- 10.17.1. Company Overview
- 10.17.2. Company Revenue
- 10.17.3. Products
- 10.17.4. Recent Developments
10.18. Tata Consultancy Services Limited
- 10.18.1. Company Overview
- 10.18.2. Company Revenue
- 10.18.3. Products
- 10.18.4. Recent Developments
10.19. Wipro Limited
- 10.19.1. Company Overview
- 10.19.2. Company Revenue
- 10.19.3. Products
- 10.19.4. Recent Developments
10.20. Worldwide Call Centers Inc.
- 10.20.1. Company Overview
- 10.20.2. Company Revenue
- 10.20.3. Products
- 10.20.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies